Fast Lane European Repair and Service for Audi, BMW, Land Rover, Jaguar, Mercedes, Mini, Porsche, Volvo & Volkswagen

Oct 29, 2024

Excellent customer service! Craig and Mason took care of us from start to finish. We'll definitely be bringing it back for all our service needs in the future!

Oct 19, 2024

on bringing my car in for new brakes and service l was happy to find a group of skilled people with a long pedigree to help me Whilst servicing my car a few other problems were highlighted and I was guided through prioritized solutions with empathy. Simply put I would thoroughly recommend Fast Lane European for trust , care , value and keeping one informed . Thank You

Sep 19, 2024

Edit: this is a shop that told me the problem from parts failing wasn't caused by parts or installation. Therefore it must be the way I drive or "wear and tear", and they never honor the warranty. The "concessions" they made was to waive the labor cost, ad charge me $700+ for parts. I didn't want to have a 2nd bad experience with them, so I never came back. I brought my car here in November for a brake job, the car had about 80K miles, and it was the first time the car was getting new rotors. The issue started happening again at 92K. Took the car back, they refused to honor the 20K warranty. They offered to waive the cost of labor but wanted to charge $700+ for parts. Even worse, they denied any wrongdoing, blaming the issue happening again on my driving style, or "unknowingly getting the brakes heat soaked".

Jul 19, 2024

Excellent customer service and knowledgeable staff. Craig explained what my BMW needed and fixed the coolant leak, as well as an oil leak that's been leaking for a while apparently and cleaned up the caked on oil from that leak so it looks like new and steamed cleaned under the hood. They took care of my 2012 BMW 550i and I recommend this shop. The mechanic that worked on my vehicle was very thorough and did not cut any corners. I want my car fixed right and they did just that.

Jul 19, 2024

Fast Lane European is best in class - their guys are awesome and save my life! I got a 10 year old BMW 740 with AC failing during heat wave. I spent $600 at dealer to recharge with comprehensive diagnosis, resulting in an initial quote of $6000+ to replace the evaporator (dealer did lower price a bit after negotiation). Then I went to Fast Lane for second opinion. Jason and team fixed it by replacing a faulty valve for $300 in a day! While dealers are always courteous with free coffee cookies and loaner, they failed big time on this AC problem, or maybe they need more revenue to encourage expensive repairs! Don’t trust the dealer for any expensive quotes!

Jul 19, 2024

Went here after another mechanic shop messed up my AC, at drop off we were told that we can pick up around 4-5 pm and yes! We got message before 5pm. They were very helpful and honest, even did a complementary alignment-checkup along with other recommend for maintenance. Graig was very helpful and patient with us. This is going to be our togo place for our lovely car.

Jun 19, 2024

Might as well go to a dealership. Prices might even be higher here.

Apr 19, 2024

Came in for some general maintenance and got not only a full inspection of the vehicle but a mini detail! Friendly service and super professional advice on how to maintain my vehicle going forward. I will definitely be coming back!

Apr 19, 2024

Mason is one of the best. I was his #1 customer years ago, when he was still arranging his shop and today Fast Lane is taking care of our two Volvos... Very honest, respectful of your time and money he offers advice of what is needed and what are the best approaches but he never pushes you for anything. Great car service, great customer service.

Feb 19, 2024

Craig was really helpful thanks

Jan 19, 2024

Beautiful view

Jan 19, 2024

Decided to try this shop because it was nearby and I didn't want to drive far with a coolant leak but was immensely disappointed by the experience. I was quoted over $3,500.00 to replace what was lazily diagnosed as a "leaky waterpump." Mason, who strikes me more as a salesman than an actual qualified mechanic, proceeded to give me the whole sales pitch on all the perfectly working components of the car that I should replace, trying to upsell me on the already ridiculous cost of maintenance. After bringing the car home, I was able to determine myself that the waterpump was not leaking at all and the car just needed $18.00 worth of some new rubber o-rings. Driven the car 4k miles since then and it hasn't leaked a drop. My advice, if you're not mechanically inclined, just take the car to the actual licensed dealer as the customer service and quality of care is much greater. Fast Lane European definitely won't try saving you a dime so you might as well take it somewhere with more qualified technicians and labor that's backed by a warranty. (Vehicle: E39 BMW)

Dec 19, 2023

I am grateful to Mason, its been years but that was a very difficult period, Steven Creeks Hyundai Stealership sold me a bad bmw and I found myself going circles on how to get my newly bought car fixed… I did buy warranty with it and Mason helped not only diagnose the problem properly but worked to get warranty inspections and fixed it. Unfortunately, I soon left US so here is the long pending review. Thank you Mason!

Nov 19, 2023

Just got my 2006 M3 back today and the car is running great. The car was sitting covered up for months and due to phantom battery draw it needed a new battery altogether to pass smog. Got the fluids changed and new wipers as well. I baby this car because it has low mileage so i needed to ensure its top mechanical condition for future resale, that's why i take it to Fast Lane. Mason and his team did an excellent job to make the M3 run and look sharp as can be. Thanks Mason for making it right. Regards, Thomas.

Nov 19, 2023

Not an honest place, that’s all.

Nov 19, 2023

Requested appointment online on a Sunday, they texted me back Monday morning! Went over, listened to my issues and were upfront that they were going to charge me just to find the issue. Texted me back later that day to give me detailed discovery and what the price would be. Fixed the issue once I gave the go ahead and was fixed fast! Paid online, picked up the next day. Very professional and easy to deal with! Thank you for the service! Will be back!

Nov 19, 2023

Slightly expensive for repairs

Nov 19, 2023

This place does very good work they fix my car in no time and it works like a charm. They are here to meet your car's needs

Nov 19, 2023

Wanted to publicly thanks Nathan. I had an unexpected repair and the crew was extremely patient with me. During the pickup walkthrough I found my front bumper damaged. I hadn't checked if it was from someone hitting my car previously in the company parking lot or their garage. Nathan was patient, respectful and immediately helped pull up camera views. We spent 15 min and I was convinced the damaged had occured elsewhere. They got me in and out super quick while the dealership had a long wait line. There were a couple of other things they did to make me feel welcome and truly excelled at taking care of the customer. I will definitely go back. I would highly recommend this place for Audi repairs.

Nov 19, 2023

Where to start, I've been coming here for years now. Mason and team never disappoint. This is the only shop I bring my vehicle too now for repairs. 10/10 would do again. What lead me to Mason and team? Awhile back my car had stopped while I was driving it. I towed it into my regular mechanic and they had it for a month (start of the pandemic) and couldn't figure it out. Took it to 2nd shop, they also had it for 3 weeks and couldn't figure it out. Brought it into mason, within 8 hours we're on the phone, problem identified, parts ordered. Not only did Mason resolve the actual issue, he was able to determine the actual CAUSE of the issue and address that so that it wouldn't reoccur, as it would have without his expertise. Over the years now I've recommended anyone who's had issues to stop in, and nobody has ever complained about their service. Mason and team are like the definition of people you want to see rise up. Fantastic guy, Fantastic shop.

Nov 19, 2022

Highly recommended. the team is super friendly and knowledgeable, the shop is clean and the prices are great. what more can you ask for? I'll defiantly come back.

Nov 19, 2022

Honorable and honest, fast and fair, Mason and his team do an excellent job every time I bring our Mercedes in for service. Would recommend to anyone who owns a European-made vehicle. They serviced our BMW and now the Mercedes. During COVID, I took my car elsewhere because I had an emergency flat tire to fix at the same time, but I immediately regretted that I didn't give Fast Lane European the business. A few months later and I needed a headlight bulb changed (Mercedes doesn't make it easy to DIY). After calling in the morning and getting to the shop at opening time, they got it changed in 25 min. Talk about speedy service!

Nov 19, 2022

I towed my 2004 BMW here for a second opinion from the BMW dealership. Unfortunately the driver handed Sean and his partner the paperwork with complete assessment done at the dealership.Without running any tests and using the information they had they charged me 370 bucks. Don't trust these frauds.

Nov 19, 2022

I used to give my car to BMW, and now I only give my car to the fast lane. I highly recommend Fast Lane

Nov 19, 2022

Mason and the team were great! They found all the issues I had with the car quickly and was able to resolve them with ease. While the local dealership couldn't find all the issues and tried to charge me for the attempt which is outrageous. Mason and his team was able to be transparent in the work they did, they showed me photos and videos and what exactly was wrong with the car. I felt confident leaving the shop knowing the items I had concerns were addressed. Highly recommended!

Nov 19, 2022

My GO TO BMW/Volvo repair or maintenance! I am very critical as to who touches my vehicles... I have always been very satisfied with all services performed here, from a simple oil change to major repairs. They are very knowledgeable on everything BMW and Volvo (my cars serviced). I would highly recommend this shop.

Nov 19, 2022

They were helpful

Nov 19, 2021

Mason and his team are professional and efficient. Fair pricing for honest work. What more could you want?

Nov 19, 2021

Mason and his team are the best, If your tired of going to a dealer and getting the run around , check them out. you will be glad you did.

Nov 19, 2021

They don't care about your car and your car's issue. They just want to earn your money with no effort. I brought my car to them for diagnose a strange light rattle noise issue which worries me a lot. But They just listing out a lot non-related service items which cost you several thousands to perform. And when asked them whether my issue will be fixed with such big cost, they just say "maybe" ambiguously. And they even being sarcastic on me when I decide not to go with them. After two weeks I succeed to find the issue my self. It's just a tiny rock on my exhaust pipe muffler. Jesus, I dropped my car to them for check a whole day, apparently they don't bother to check your car carefully, and just want to list out non-related small problems to scare you and rush into repair with them. Now I understand why their shop are so clean and beautiful, it's your easy money they earned without doing serious work.

Nov 19, 2021

To make things short, look no further if you are after an A+ repair shop for your European car. The shop specializes in BMW and Mini, but of course does a great job with other manufacturers as well. I found this shop on Google when looking for an alternative to the Audi dealership. My wife's Audi just needed an oil change and an inspection to make sure everything was in order. FLE has earned my exclusive business moving forward as it was a great experience from start to finish. They answered my call on the first ring, got me scheduled and appointment confirmed in no time. When I dropped the car off the gentleman checking me in met me in the parking lot and opened the door for me. My first impression of the office and shop itself was that every square inch was immaculately clean. In my experience a business / shop this clean is about the biggest green flag you can hope for when trusting your vehicle to be serviced properly. Everyone I interacted with was a complete professional, I felt completely at ease that my car was going to be cared for in a first class manner. They of course got the work done faster than expected and I was on my way. I have nothing left to say other than I look forward to doing business again in the future.

Nov 19, 2021

We've been working with Mason & team for over 5 years now... high quality work, honest & thoughtful customer service! Highly recommend working with them - great new location!

Nov 19, 2021

I took my 2007 Volvo XC70 here after a cross country road trip that resulted in quite a lot of maintenance needs and I couldn’t be more happy with the service! They were quick, communicated everything with me along the way, went above and beyond to get my car in tip top shape, and were just an overall pleasure to work with. Mason took the time to look at my car with me and listen to my history with the car and what I suspected was wrong. Sean was incredibly friendly and made the experience enjoyable with his awesome attitude. I will absolutely come here again in the future! It can be hard to find a trustworthy, quality garage, and this is definitely one! Thanks for everything, my Volvo is running the best it has since I bought it!

Nov 19, 2021

I’ve trusted my BMW X6 with Mason and his team at Fast Lane for nearly 2 years. I had a pre-buy inspection done and the experience was so great I knew I’d never take the car anywhere else. Mason consistently goes above and beyond to make sure the car and the customer are taken care of. I trust the quality of the work and the people. Extra points for stellar customer service and cleanliness.

Nov 19, 2021

Mason was very helpful on providing a detailed assessment that exceeded my expectations. The Fast Lane European team did a great technical job with the bonus of a kind and professional service. I recommend their business.