Faxon Garage

Oct 17, 2024

Came here for oil change and consulted with David about an issue I’ve been having with my car. I’ve brought my car to Acura dealership in SF almost 4 times about the same issue. I knew there was something wrong with it but they told me that there was nothing wrong and they “tested” it many times and found no issue with it. Brought it in to Faxon Garage because my husband had a great experience working with them. They found the issue and with my vehicle on their first inspection. It made me feel so much better knowing I was right and they validated what I already knew. I also appreciate the thorough inspection and recommended services. Very thoughtful and fair pricing. Lastly, they report to CARFAX!

Oct 07, 2024

These people care about you and your vehicle. They're fair with the pricing too. I'll be taking my vehicle to them as needed. The Faxon crew are the best. I definitely found my new spot for repairs. Stop by and give them a shot.

Oct 07, 2024

Walee and the whole team at Faxon are warm and welcoming. The auto care is quick, they're knowledgeable experts, and a great value find in Ingleside. Easy to tell why they're a legacy business in the neighborhood - they've been providing excellent services for decades.

Sep 07, 2024

Rude

Sep 07, 2024

Very fair priced and very informative mechanics. I highly recommend them!

Aug 07, 2024

I originally was going there for a regular maintenance and wheel alignment but later found out had many issues with my car. The service tech, Mark, was really informative about the problems they found and details about the costs and work that had to be done. I know most people will say it’s a gimmick to make the customer spend more, but my car had over 90k miles and I never had anyone do a detail checkup. It has been over two weeks and definitely feel the car drives better and smoother. 10/10 would go back for any future services.

May 07, 2024

After dealership tried charging me an exorbitant amount to change rear break calipers I decided to look elsewhere. Stumbled on Faxon garage that quoted me about one third the price dealership was asking for. Overall experience was smooth and breaks work fine with new calipers at date of this review. Will give them a call later when it's time for regular scheduled maintenance.

Apr 07, 2024

Faxon provides great care repair services for the neighborhood.

Mar 07, 2024

Reliable trustworthy and gem for the neighborhood!

Feb 07, 2024

Honestly excellent service. They diagnosed a problem that 2 other shops failed to, and explained it in such a friendly, thorough, and understandible way. Their prices are fair, their process is transparent, they are quick and good at what they do. Will be using Faxon whenever possible from here on out.

Feb 07, 2024

Quick service. Didn't upsell us on anything. Would recommend.

Dec 07, 2023

I recently moved and was searching for a new auto repair shop. My neighbor recommended Faxon Garage, and I couldn't be happier with their service. They're friendly, organized, honest, and reasonable. I also like how easy it is to make an appt online and pay.

Nov 07, 2023

Always have a great experience at Faxon Garage. Honest people there. I had a bad sensation with the brakes in my car, I asked them to get a look, they did it in no time, and confirmed that everything was fine. It ended up that my wife has adjusted the driver seat without telling me, hence the unusual feeling when using the brakes. Faxon did not charge me anything for this, even when I insisted as their work did provide a great peace of mind for me. Since then, I go back to their shop when I need it (oil change, tires replacement, etc.) and it is always perfect! I wont got anywhere else, thank you Faxon Garage!

Nov 07, 2023

Always, always cordial and reliable!

Nov 07, 2023

Came here for a tire pressure check, Great customer service! I will definitely come back for maintenance check next time.

Nov 07, 2023

Came in to fix my mirror and they were able to pop it back on in 5 minutes! Super honest cause most other places would have charged me for a new mirror. Next time I break it for real (the garages here are so narrow only a matter of time) I'll definitely come back here! Thank you so so much!

Nov 07, 2023

Don't know why it took me so long to start using this garage. Their service has been great. They looked for used parts to save me money. Their communication has been great, very clear and good explanation of what is going wrong. Fingers crossed that all the many things wrong with my car have been addressed.

Nov 07, 2023

Excellent mechanic. I took my car here after it broke down on the highway. Not only did they see my car early, but when it turned out to be a bigger problem that they weren't sure they could fix easily, they were very open about my options. Very honest group over there-- I will 100% be back.

Nov 07, 2023

Good work, quick service, friendly staff, and fair prices. I'll be back!

Nov 07, 2023

Good work, reasonable prices, but they left a scratch on my door handle. I went to get a full synthetic oil change on my 2016 BMW 340i. Last second, I asked for a brake fluid flush as well, and luckily they were able to accommodate me. I was asked to pick up the car very late ~15 minutes before closing, but I think that's reasonable due to my last-second request for an additional service. Unfortunately, the technician who had grabbed my car in the morning had opened my door into the wooden utility pole next to the parking. Luckily I don't drive a show car, but I would have been very unhappy if I had been driving a brand new vehicle and this had happened. Someone did clean the scratch up with some grime remover after this picture was taken and while it is still scratched, it is barely noticeable now

Nov 07, 2023

Great place and good customer service! They replied really fast to a lot of questions I had which was awesome! Came here for a general inspection and had front bearings replaced. Car runs way better!

Nov 07, 2023

I am puzzled by the positive ratings received by this place. They clearly have no interest in engaging in conversation explaining what happened to my car. What's even worse is that not just once, but twice, they try to charge me with an incorrect price. Sure enough, they overestimated the cost until I brought it to their attention. To make matters worse, they didn't even apologize. Even after returning the car, the engine still sounds the same, and they charged me over $500. I will never return to this place, and I feel compelled to caution others against being deceived by these misleading ratings.

Nov 07, 2023

I went to two shops before this one because I had sinking brakes that were coming and going. Both of the other shops said they couldn’t find anything wrong, and it wouldn’t be possible to identify the problem if it wasn’t sinking the day I brought it in. 3rd times a charm with faxon, they were quick, found the problem first try (even tho my brakes weren’t sinking when the day I brought it in) affordable, and kind. They got the job done swiftly and I could not be more satisfied with them. My brakes feel so much better - New to SF and this will be my new trusted mechanic !

Nov 07, 2023

Service was smooth, didn't try to sell me on anything I wasn't 100% on, and the owner was very kind to answer all my questions.

Nov 07, 2023

These guys are honest and hardworking. And they're really nice!

Nov 07, 2023

They are great. Mark was very helpful.

Nov 07, 2023

This place has been great for my partner and for me. I have a Prius and he has a Mini Cooper. We both have had repairs done at this shop and their customer service, speed, and prices are excellent! They are such good communicators (always call back, call you regularly to give you updates, etc.) and they are friendly and easy to talk to. I had my catalytic converter stolen out of my car and it took 6 months to get the new converter so they could replace it. They kindly answered all of my questions and were able to keep my car for me while we were waiting for the part to come in. I know that's not something they can always do, but it was really nice that I didn't have to think about parking in my neighborhood and moving my car constantly, especially when it wasn't functioning properly. Getting my CC stolen was emotionally horrible and so costly because I had to rent a car for half a year, but they really helped ease my stress in the situation. I would go back to them or recommend them in a heartbeat! Thanks, Faxon!

Nov 07, 2023

This place was recommended to me and after getting my first service from them, I would most certainly highly recommend them.

Nov 07, 2023

Excellent pricing and quality. Stuck to the price quote even with higher than anticipated workload. My go-to technician.

Nov 07, 2023

Great service and hassle free. My repair was done through an extended warranty from the dealership. They are a CarMax service partner. I had great interaction over the phone and in person. My only gripe is that I had to retrieve my van a few blocks away from the shop.

Nov 07, 2023

We took our 2013 Highlander to Faxon based on a friend's recommendation. We couldn't be happier with the service! They repaired a leak with our air conditioning which was 2x cheaper than what was quoted to us at the dealership and our regular mechanic. They were courteous, on-time and was forthcoming in their assessment. I would definitely trust my car with them again.