Fidelity Automotive

Dec 07, 2024

Needed rear struts replaced on my car. Edgar got me in at 8 am. Lupe the head tech had me out at 10am. Fair price. Excellent service. And they do Smogs!! Star station. Friendly and professional!

Nov 07, 2024

Fast and fair price! Star smog certificates

Oct 07, 2024

Quick, friendly and star certified. good experience.

Feb 07, 2024

Called and made an appointment the same day. Done within 20 min! $60. Five other shops advertise smog check but couldn't do it that day (Loyd's does not have a technician at this time. Rusty's only smogs on specific makes)

Feb 07, 2024

Place was impeccably clean, guys were nice/kind (I had an 18yr old dog in back I was worried about). Guys were Right to the point and got my smog check done in est 10-15 minutes. The price was 60 and seems very reasonable to me. In and out, great experience.

Feb 07, 2024

Great customer service. I walked in at the end of the day for a smog check. I was in and out quickly and they were super cool and friendly. Definitely recommend!

Feb 07, 2023

Gran servicio

Feb 07, 2023

Great service and fast.

Feb 07, 2023

Great service, knowledgeable mechanics!

Feb 07, 2023

Honest, fair prices, good communication and service. We have all our cars serviced here.

Feb 07, 2023

I always come here to get vehicles inspected before purchasing/selling. Thank you Edgar!

Feb 07, 2023

I highly recommend this shop for smog checks.they are very good and they will have in and out promptly great service.

Feb 07, 2023

I wouldn't go to any other shop in town. Honest, hardworking and very reliable.

Feb 07, 2023

My son's car was making a horrible noise and he did not want to drive it. I called Fidelity and they said to have the car towed in to their shop. They found the problem, called me up with a quote. I was expecting it to be very expensive, but it ended up being only 239.00 They said they could save me $20 and not replace both of the belts, but that the other one was starting to crack so it would be best to do them both. It did not add on to the labor, so of course I went ahead with the additional $20 (saved me labor costs in the future). They were very honest and reliable. It was fixed within a couple of hours. Even made arrangements for me to pick it up after 5:00. I will be trusting them with my other vehicles.

Feb 07, 2023

Went here to get my truck smoged it took about 4 times for it to pass. So ya it was a huge pain but they didn't charge extra. Not the nicest people ever but not a bad place to go.

Feb 07, 2023

honestly, i picked fidelity out of laziness due to its location being walking distance from my house and will definitely be taking my car back for all future services. i was able to bring my car in without an appointment which was great because i needed to smog my car for registration (which i put off for last minute 😅) and tend to some other servicing notifications. despite not having an appointment my car was ready within a a couple of hours. very thankful for fidelity

Feb 07, 2022

I've been coming here for over 15 years. They've always been great - they solve my car problems, communicate well, and respect my needs, schedule, and priorities.

Feb 07, 2022

Really nice people. It costs 50 bucks for a smog and they're really fast. Price includes cost of the certificate that they send to the DMV.

Feb 07, 2021

Do not do business here unless for a smog check or oil change. They did work to solve a smog problem and it passed even though the car still emmitted the same fumes. Then, more problems. Out lots of money and car not running as well as it did before we brought it in.

Feb 07, 2021

I’ve been here multiple times for my smog. Theyre always very polite and fast.

Feb 07, 2020

Always great service!

Feb 07, 2019

Fast and friendly smog service. Highly recommend.

Feb 07, 2018

I just discovered this mechanic shop and it is amazing. Great costumer service and mechanical work. It is such a relief to find a place I can trust with my vehicles.

Feb 07, 2018

One of the best places I've ever used. Super efficient and flexible. Irish is so professional and helpful! I definitely recommend Fidelity!

Feb 07, 2018

They are fast. I barely had time to grab a snack from whole foods before they called me to say they were done.

Feb 07, 2017

So helpful, great service, very fast. Smog check done in 15 minutes!

Feb 07, 2017

recommended! Smog was 20 minutes, price was great, staff was friendly....I would sent my mom here

Feb 07, 2015

I had a brake job done after one of the brakes made noise in curves and the brakes started "scrubbing." Afterwards the noise was still there and the brakes wobbled while braking. When I returned the car I was charged some diagnostic fee for checking into my complaints. The check-up turned up nothing, the fee was not returned and the problems persisted. I then brought the car to another shop: they fixed the wobble (the calipers needed better grinding) and also the noise (emergency brake).

Feb 07, 2015

I seriously failed a Smog check here that I knew I should have passed and they wanted to replace the catalytic converter for $600+... I then brought the car to the place on Soquel and 17th, which doesn't stand to benefit from failing people since they aren't a repair shop, just a smog checking business. I passed with flying colors there. What gives?

Feb 07, 2014

I went here for two years to get various service done. It was mostly fine, although it struck me as a bit overpriced. Then I took my car in for a routine smog check. When they returned it to me, the hood latch was broken. When I pointed out that one of their mechanics had obviously broken it, the receptionist not only refused to help me fix it, but was *extremely* rude and dismissive on the phone. He told me that, somehow, it was my fault, and then hung up on me. So not only did they break a part of my car that was quite difficult to replace, they were very unpleasant and defensive after they did it. That is not the type of service I would expect after coming here for two years. Stay away from this place at all costs. If anything at all goes wrong (which is often the case when fixing a car), they will take no responsibility whatsoever.

Feb 07, 2013

Fastest smog check I've ever had and with extremely friendly service. Tucked in behind red wing shoes, street view was invaluable in finding it.

Feb 07, 2013

For smog check. Very quick and very friendly. In and out in less than 1/2 hr. Time to check about 15 minutes.