Firestone Complete Auto Care

Nov 26, 2024

From the time I arrived through the front door, this store is extremely inviting and all members of the staff makes sure a customer is acknowledged. Store Manager Jessica Mendoza is running a competent and pragmatic shop with employees that have pride in their work. My issue was thoroughly triaged and every problem solving strategy was examined. Turns out that a defective part, BOUGHT FROM ANOTHER BUSINESS - NOT PROVIDED BY FIRESTONE , was the culprit. Manager Mendoza and her team was able to give options to remedy the situation. AWESOME SHOP WITH HONEST PEOPLE. This will be my "GO TO" Firestone to always use.

Nov 24, 2024

The staff here is extremely thoughtful, helpful, and overall fun to be around. They make you feel at home, and make sure your vehicle is in good hands. They work hard, fast, and accurate.

Nov 20, 2024

Dropped off car for necessary service. Vehicle was ready well within the time I requested. Staff at this location are friendly and helpful, especially when deals are coming so I can save a little money. Jessica's knowledge and customer service is why I choose this store.

Nov 20, 2024

Jessica store manager is VERY unprofessional and inconsiderate!! Had an issue with my daughter’s vehicle service advisor told us what was wrong and total price was $3,756… and after service was done (day later) took it back for an issue that should had been fixed, Jessica chose to argue when she was not even involved in the service transaction or discussion and refused to hear what I had to say! She rather my vehicle be towed to another location! She would not help in any way. We ( our family) has always done business with Firestone for many years with multiple vehicles and never had an issue like this! Won’t ever do business with Firestone again!!!!

Nov 20, 2024

This Firestone is a place I would recommend they are friendly and will get you out in a hurry. If you need anything serviced on your vehicle I would definitely trust them to take care of my vehicles needs.

Oct 27, 2024

Everyone was extremely helpful. I’m horrible with names but we dealt with a gentleman and a woman in the front while we were there. They were both professional and personable. Our appointment time was honored and even when they estimated a time frame, it was pretty spot on. We even got out of there a little early. I know this especially speaks volume during balloon week in Albuquerque! So I appreciate it! The ease has been amazing. I’m glad all of my tires are purchased from Firestone as this is the second time after traveling from Oklahoma that we’ve had to get in for a service out of state. Our service was free because of our warranty.

Oct 27, 2024

I had an appointment at 1pm. Was promised my car by 5pm and a phone call to let me know it was ready. No call so I call at 515. Was told “it just got up on the rack it’ll be done soon”. Ummm…ok. Store closes at 6, so I say I’ll be there right before 6. “Ok, sounds good”. I get there 5:55 pm. A few people in front of me, I’m not acknowledged at all. Guy walks away from the desk basically ignoring me after everyone else was helped, including the guy behind me. Around 640, they come out with my keys and paperwork. I’ll never come back to this location and I’ll tell anyone who will listen to avoid as well.

Oct 27, 2024

I hesitate to say this because I would hate for this to become normalized for the workers, but they stayed really late on a Saturday (well over an hour) so that I could get my flat fixed to get to my son's birthday. If I could give them 6 stars I would. Take my money.

Oct 27, 2024

Jessica was amazing. The tech was thorough. Communication was fantastic throughout the process. I am so grateful for the folks at my local firestone.

Oct 27, 2024

Nate and crew were great. Fast, transparent service. I'd recommend this location to anyone.

Sep 27, 2024

After taking my new lexus to pepboys, the brakes job was horrible. 3 mnts of squeaking.! Jessica & her Firestone team fixed them! Shout out to you all!

Sep 27, 2024

I brought my car in to them in November 2023 for my check engine light. 5 hours later it was ready. 4 days later, check engine light comes back one. Take it back to them, they “fix” it. 4 days later again, the check engine light comes back on. I take it to a dealership where they tell me it’s the same issue as before and since I have a warranty on the repair I decided to have Firestone fix it. I’m not able to take it back into till June. They don’t have the parts but they will call me when they get them. August rolls around and I called them and a few days later they finally tell me that the parts have been on back order but will let me know when they arrive. September 9 the pats come in and on September 13 I take the car in. After strolling around in the area for a few hours I’m told that they got the wrong part and that the tech left to get the right one and it will be a little bit longer. Finally after 7 hours I get my car back. It’s now been a week and my check engine light is back on yet again. Even though my car is still in the warranty i don’t think I can trust them to fix my car once and for all.

Sep 27, 2024

On budget and close to time I'll come back

Sep 27, 2024

Very honest in there work Great customer service

Aug 27, 2024

Firestone saved our family traveling through the area on a Sunday with tire pressure error from what we thought was a nail. They thoroughly checked all the sensors, tires, and reset gauges. They double and triple check everything to get us safely back on the road. Very professional and courteous.

Aug 27, 2024

It took one week to complete repairs or replacement on a oil pan. At first I went for an oil change and the supervisor Nate said the main bolt was stripped and wouldn't tighten and was leaking oil. It wasn't like that before. So maybe a technician had accidentally stripped it. He made me a couple of deals, either a lower cost out of pocket to repair around $500 to $600 or try to use my auto warranty CarShield, so I let him try CarShield. The next day or so on Monday they said, it wasn't covered unless something in the engine caused it. Previously Nate said, the oil pan would be in on Tuesday but didn't come till Wednesday. Since Nate was off until Friday, then work started slowly on it. Jeff was confused by it. And Store Manager Jessica had left him in charge of it. Poor communication with me and his colleagues. Finally done by Sunday morning. He did discount it to around $760. But in the meantime it cost me my job by being fired. Now I'm suffering with no job or money for rent.

Aug 27, 2024

It was Sunday, and there were a fair amount of people getting service. I told the lady what my issue was with my tire and did what She asked. In between everything else this lady was doing, She fixed me up and sent me on my way in record time. You folks have a real winner! Keep up the good work, Ms.!

Aug 27, 2024

The store manager Jessica was extremely efficient and focused on customer satisfaction. She is definitely gifted with customer service skills that are rare these days. Our flat tire was repaired expertly.

Aug 27, 2024

UNETHICAL PRACTICES BY FIRESTONE AS A COMPANY. THIS LOCATION HAS UNTRAINED SERVICE TECHS. DROVE IN WITH A WORKING VEHICLE. NOW ITS NOT WORKING. CUSTOMER SERVICE WILL POST A RESPONSE AT THE BOTTOM OF THIS REVIEW. NOBODY WILL CONTACT YOU. THEY’LL TAKE YOUR NAME AND NOTHING WILL HAPPEN. REGIONAL MANAGERS HAVE NO INTEGRITY TO CALL YOU. YOU HAVE NOBODY WHO WILL STAND BY THEIR WARRANTY. YOU’RE OUT OF LUCK. ITS A GHOST TOWN BEYOND CUSTOMER SERVICE. YOU GET NO WARRANTY.

Aug 27, 2024

Came in for a tire repair. Was originally told they may not be able to get to it today as they were shorthanded and it was close to closing time. The service advisor ended up doing the repair himself in under 30 minutes as we have a 6 month old and he said we had enough on our plate as it is. Excellent display of customer service and timely and efficient services. I will definitely be returning and recommending this location.

Aug 27, 2024

I was having issues with brakes and an oil leak. They took the time to diagnose it and explain everything to me. Fixed leak and told me I didn't need brakes or struts after another shop tried to charge me 2k for work I didn't even need done. I am impressed with their honesty and integrity.

Aug 27, 2024

Jessica and her team at Firestone are the best! Very professional and accommodating.

Jul 27, 2024

Everyone is super nice and very helpful, and has great service!

Jul 27, 2024

Fast, quality service, quality work, handled everything with warranty company so I didn't have to

Jul 27, 2024

Great service. Courteous, professional, and quick.

Jul 27, 2024

Had a Sunday afternoon tire blow out and the locking lugnut had been stripped by another tire company. The Firestone team was able to get me back on the road right before closing and didn't even charge me. Can't thank them enough for saving the day.

Jul 27, 2024

I asked a worker here if they check the tires air and she told me >>yea and to pull up<< I waited and waited until I heard a rude comment; really. They saw me sitting there and they had to throw some rude comments about me sitting waiting on their service. I walked inside with 1 person eating and another avoiding eye contact with me; Maybe cause he was in the little group that was making slick comments. All I can say is that "those" or "person" with the slick comments should complain about the tire service advertisement to the company. I didn't do anything to be disrespected and if I was going to wait 20 minutes maybe the person who told me to pull up should have told me "No."

Jul 27, 2024

Professional employees, clean work enviroment

Jun 27, 2024

Before I got out of the car, someone stated it will be tomorrow before we can see anything. And they were not wrong. So we Thanked them for their time. And left the garage.

Jun 27, 2024

Excelente servicio, nunca me había sentido así de bien tratado en ningún lugar, muy amables y serviciales, rápidos en su servicio, gracias Nate!

Jun 27, 2024

I’ve lived in ABQ for six years, coming from Chicago, and driving for 40 years. This is the best shop, by a long shot, I’ve ever been to for service in that time, period-end of sentence!

Jun 27, 2024

My car battery died without warning and I came into the Montgomery location hoping they would be able to get me in quickly. A girl working there tested my battery and my alternator and quickly replaced my battery and they automatically applied a discount. I happened to be in during lunch and they had ordered pizza for their employees. The girl at the front desk who was multitasking the entire time I was there, also offered all the guests some pizza while we were waiting. Such great employees and service.

Jun 27, 2024

New management to me..Jeff was Awesome. I got brakes and the CV axles needed to b replaced it was under our extended warranty but Jeff had to let them know it was necessary and needed he worked on this for a few days it finally got approved. I feel he went above and beyond....thank you so very much...I am so glad and feel much safer..this store does great work . Thank you Jeff

Jun 27, 2024

Spent over $1,300. Still, after 5 tries, can’t balance my new tires. Am now going to try another location to fix the balance issue Update 6-18-24: thank you to the Paseo/Wyoming location for actually fixing the problem. Estevan and his staff were terrific! That location is my new “go to”. They listened to my problem and and what I thought was going on as to why the other locations were not able to fix the problem (neither this location nor the Menaul/Louisiana were able to correct the imbalance issue after a total of 5 tries). Estevan and his crew fixed it first time, and he insisted (in a good way) on going on a test drive with me to ensure it was resolved. It was. We took it up to 85 MPH, and it rode great (finally)! It was great to travel yesterday on properly balanced tires for the 3 weeks since I had purchased them , they had rode horribly at speeds above 45 MPH. Now it rides great! I took it up to 100 MPH yesterday to test! It was great! Now I can say I love the tires (Firestone Destination for trucks). Thnx Estevan and staff!!!

Jun 27, 2024

The staff was friendly and my car has been running great, back to normal. I usually go to the Juan Tabo Firestone because it is closer to my house, and they are great too, but it was nice that the staff at Montgomery were just as awesome to deal with, I had a pleasurable experience and will be back again.

May 27, 2024

Jessica and crew were very friendly, completed timely and professional work and even reduced the cost by identifying and eliminating unnecessary services based on my vehicles inspection.