Firestone Complete Auto Care

Jan 24, 2025

Firestone always provides me excellent customer service and I am always satisfied by the work completed. I can rely on them to give me an excellent deal and they always work with myself and my father with dropping off vehicles and getting them done timely. The manager Jessica is always super helpful and knowledgeable. This is the best firestone in town!

Jan 17, 2025

GREAT JOB YESTERDAY! I came in to get a burned-out headlight bulb replaced and was given an estimate and amount of time for the repair. They removed the bulb and then ordered the new one. I left to go home, and a few hours later they called to say they had the bulb, and I returned to have it installed. Total time there for both visits was less than 30 minutes, and because the Labor involved was far less than they expected, they reduced the bill, and the cost was about half the original estimate. THANKS FOR THE TERRIFIC SERVICE AND FAIR TREATMENT!!!

Jan 17, 2025

I am happy to have our car repair completed. It took way too long. I believe, we left our vehicle all day, then by the end of the day. The parts were wrong, finally completed it the next day. So be careful and ask specific questions. But, overall it was, "okay". I expected better from a national chain.

Jan 10, 2025

Nate the service manager was great. Anthoney was very helpful too. Had an appointment for tire balance. I forgot about adding wheel alignment to my appointment. They were able to add it today as well. Treated their customers nicely. Had an lady come in while there that had received a flat tire. However, they told her they could squeeze her in despite their already booked and busy schedule. Not only that the service manager was nice enough to also buy me a breakfast burrito lol. This is a first for me and really appreciate Nate going above and beyond for his customers. I used to be in the auto industry so I know how important people look at customer service. I just wish there were more people like the guys you have here. Don't lose them!

Jan 07, 2025

Made an appointment for alignment.2000 dually said they could absolutely do it show up and no way

Dec 07, 2024

Dropped off car for necessary service. Vehicle was ready well within the time I requested. Staff at this location are friendly and helpful, especially when deals are coming so I can save a little money. Jessica's knowledge and customer service is why I choose this store.

Dec 07, 2024

From the time I arrived through the front door, this store is extremely inviting and all members of the staff makes sure a customer is acknowledged. Store Manager Jessica Mendoza is running a competent and pragmatic shop with employees that have pride in their work. My issue was thoroughly triaged and every problem solving strategy was examined. Turns out that a defective part, BOUGHT FROM ANOTHER BUSINESS - NOT PROVIDED BY FIRESTONE , was the culprit. Manager Mendoza and her team was able to give options to remedy the situation. AWESOME SHOP WITH HONEST PEOPLE. This will be my "GO TO" Firestone to always use.

Dec 07, 2024

Jessica store manager is VERY unprofessional and inconsiderate!! Had an issue with my daughter’s vehicle service advisor told us what was wrong and total price was $3,756… and after service was done (day later) took it back for an issue that should had been fixed, Jessica chose to argue when she was not even involved in the service transaction or discussion and refused to hear what I had to say! She rather my vehicle be towed to another location! She would not help in any way. We ( our family) has always done business with Firestone for many years with multiple vehicles and never had an issue like this! Won’t ever do business with Firestone again!!!!

Dec 07, 2024

Knowledgeable proficient and courteous. Job well done. Wait lounge comfortable and would recommend!

Dec 07, 2024

The staff here is extremely thoughtful, helpful, and overall fun to be around. They make you feel at home, and make sure your vehicle is in good hands. They work hard, fast, and accurate.

Dec 07, 2024

This Firestone is a place I would recommend they are friendly and will get you out in a hurry. If you need anything serviced on your vehicle I would definitely trust them to take care of my vehicles needs.

Dec 07, 2024

Told my 2 year old battery needed replacement. Decided that was questionable. Had it tested by autozone...no problems with battery or alternator. Dishonesty or incompetence?

Dec 07, 2024

We recently took our grandsons car to the Montgomery Firestone location for a simple oil change. They kept the car all day , drained the oil, and neglected to refill the new oil, resulting in ruining the engine of the car. Despite us being customers for 20 years and promising they would “make it right” and fix the car; they came back refusing to fix the car and offering blue book value for the car as compensation. Of course, we can’t replace the car with the blue book compensation and they don’t seem to care at all. Not only did they ruin the car, but they have ruined their reputation with us and lost longtime customers. If they can’t do a simple oil change, extreme caution in using them for anything!!

Nov 07, 2024

Everyone was extremely helpful. I’m horrible with names but we dealt with a gentleman and a woman in the front while we were there. They were both professional and personable. Our appointment time was honored and even when they estimated a time frame, it was pretty spot on. We even got out of there a little early. I know this especially speaks volume during balloon week in Albuquerque! So I appreciate it! The ease has been amazing. I’m glad all of my tires are purchased from Firestone as this is the second time after traveling from Oklahoma that we’ve had to get in for a service out of state. Our service was free because of our warranty.

Nov 07, 2024

Jessica was amazing. The tech was thorough. Communication was fantastic throughout the process. I am so grateful for the folks at my local firestone.

Nov 07, 2024

Nate and crew were great. Fast, transparent service. I'd recommend this location to anyone.

Oct 07, 2024

I brought my car in to them in November 2023 for my check engine light. 5 hours later it was ready. 4 days later, check engine light comes back one. Take it back to them, they “fix” it. 4 days later again, the check engine light comes back on. I take it to a dealership where they tell me it’s the same issue as before and since I have a warranty on the repair I decided to have Firestone fix it. I’m not able to take it back into till June. They don’t have the parts but they will call me when they get them. August rolls around and I called them and a few days later they finally tell me that the parts have been on back order but will let me know when they arrive. September 9 the pats come in and on September 13 I take the car in. After strolling around in the area for a few hours I’m told that they got the wrong part and that the tech left to get the right one and it will be a little bit longer. Finally after 7 hours I get my car back. It’s now been a week and my check engine light is back on yet again. Even though my car is still in the warranty i don’t think I can trust them to fix my car once and for all.

Oct 07, 2024

I had an appointment at 1pm. Was promised my car by 5pm and a phone call to let me know it was ready. No call so I call at 515. Was told “it just got up on the rack it’ll be done soon”. Ummm…ok. Store closes at 6, so I say I’ll be there right before 6. “Ok, sounds good”. I get there 5:55 pm. A few people in front of me, I’m not acknowledged at all. Guy walks away from the desk basically ignoring me after everyone else was helped, including the guy behind me. Around 640, they come out with my keys and paperwork. I’ll never come back to this location and I’ll tell anyone who will listen to avoid as well.

Oct 07, 2024

I hesitate to say this because I would hate for this to become normalized for the workers, but they stayed really late on a Saturday (well over an hour) so that I could get my flat fixed to get to my son's birthday. If I could give them 6 stars I would. Take my money.

Oct 07, 2024

On budget and close to time I'll come back

Oct 07, 2024

Very honest in there work Great customer service

Sep 07, 2024

After taking my new lexus to pepboys, the brakes job was horrible. 3 mnts of squeaking.! Jessica & her Firestone team fixed them! Shout out to you all!

Sep 07, 2024

Came in for a tire repair. Was originally told they may not be able to get to it today as they were shorthanded and it was close to closing time. The service advisor ended up doing the repair himself in under 30 minutes as we have a 6 month old and he said we had enough on our plate as it is. Excellent display of customer service and timely and efficient services. I will definitely be returning and recommending this location.

Sep 07, 2024

I was having issues with brakes and an oil leak. They took the time to diagnose it and explain everything to me. Fixed leak and told me I didn't need brakes or struts after another shop tried to charge me 2k for work I didn't even need done. I am impressed with their honesty and integrity.

Sep 07, 2024

It was Sunday, and there were a fair amount of people getting service. I told the lady what my issue was with my tire and did what She asked. In between everything else this lady was doing, She fixed me up and sent me on my way in record time. You folks have a real winner! Keep up the good work, Ms.!

Sep 07, 2024

Jessica and her team at Firestone are the best! Very professional and accommodating.

Sep 07, 2024

The store manager Jessica was extremely efficient and focused on customer satisfaction. She is definitely gifted with customer service skills that are rare these days. Our flat tire was repaired expertly.

Sep 07, 2024

UNETHICAL PRACTICES BY FIRESTONE AS A COMPANY. THIS LOCATION HAS UNTRAINED SERVICE TECHS. DROVE IN WITH A WORKING VEHICLE. NOW ITS NOT WORKING. CUSTOMER SERVICE WILL POST A RESPONSE AT THE BOTTOM OF THIS REVIEW. NOBODY WILL CONTACT YOU. THEY’LL TAKE YOUR NAME AND NOTHING WILL HAPPEN. REGIONAL MANAGERS HAVE NO INTEGRITY TO CALL YOU. YOU HAVE NOBODY WHO WILL STAND BY THEIR WARRANTY. YOU’RE OUT OF LUCK. ITS A GHOST TOWN BEYOND CUSTOMER SERVICE. YOU GET NO WARRANTY.

Aug 07, 2024

Firestone saved our family traveling through the area on a Sunday with tire pressure error from what we thought was a nail. They thoroughly checked all the sensors, tires, and reset gauges. They double and triple check everything to get us safely back on the road. Very professional and courteous.

Aug 07, 2024

Had a Sunday afternoon tire blow out and the locking lugnut had been stripped by another tire company. The Firestone team was able to get me back on the road right before closing and didn't even charge me. Can't thank them enough for saving the day.

Aug 07, 2024

I asked a worker here if they check the tires air and she told me >>yea and to pull up<< I waited and waited until I heard a rude comment; really. They saw me sitting there and they had to throw some rude comments about me sitting waiting on their service. I walked inside with 1 person eating and another avoiding eye contact with me; Maybe cause he was in the little group that was making slick comments. All I can say is that "those" or "person" with the slick comments should complain about the tire service advertisement to the company. I didn't do anything to be disrespected and if I was going to wait 20 minutes maybe the person who told me to pull up should have told me "No."

Aug 07, 2024

It took one week to complete repairs or replacement on a oil pan. At first I went for an oil change and the supervisor Nate said the main bolt was stripped and wouldn't tighten and was leaking oil. It wasn't like that before. So maybe a technician had accidentally stripped it. He made me a couple of deals, either a lower cost out of pocket to repair around $500 to $600 or try to use my auto warranty CarShield, so I let him try CarShield. The next day or so on Monday they said, it wasn't covered unless something in the engine caused it. Previously Nate said, the oil pan would be in on Tuesday but didn't come till Wednesday. Since Nate was off until Friday, then work started slowly on it. Jeff was confused by it. And Store Manager Jessica had left him in charge of it. Poor communication with me and his colleagues. Finally done by Sunday morning. He did discount it to around $760. But in the meantime it cost me my job by being fired. Now I'm suffering with no job or money for rent.

Aug 07, 2024

Professional employees, clean work enviroment

Jul 07, 2024

Everyone is super nice and very helpful, and has great service!

Jul 07, 2024

Great service. Courteous, professional, and quick.

Jul 07, 2024

Fast, quality service, quality work, handled everything with warranty company so I didn't have to