Firestone Complete Auto Care

Nov 23, 2024

Great customer service

Nov 23, 2024

I took my Jeep in for a water pump. Service manager Joseph Montoya's diagnosis Was a thermostat and hose 8 hundred dollars and a day later my Jeep is in the shop again and now I need a water pump. And I have no idea how much it's going to cost me!!

Nov 09, 2024

We’ve given this location many chances and we won’t be back. They scratched up my rims for fixing a flat, changed oil in a car and it leaked right away took it in and they said nothing was wrong, took it somewhere else and the cap was loose, then it took about 22 hours to change a battery. Made an appt for 1pm and they didn’t call till after 5pm to say they have to get the battery somewhere else and wouldn’t be ready that night…finally picked it up after 12pm the next day…ridiculous

Nov 07, 2024

Great customer service and super friendly staff and manager.

Nov 07, 2024

Joe (Service Manager) was extremely helpful and courteous. I opened a Credit Card and will continue to use Firestone!

Nov 07, 2024

Joseph C goes above and beyond! I came in to just get my air filled and we noticed that one of my tires was cracked and I needed to use a better tire. He changed my tire quickly and I was able to go and feel safe on the road. Thank you so much!!!

Sep 07, 2024

I consistently receive great service at this location. Staff are honest and friendly, and the advice the workers give is reliable. And the work done on my car is always great.

Sep 07, 2024

I had high hopes for this shop. But, they seem to over promise and under deliver. I would rather have an honest estimate of time.I will try them again due to the staff. They really tried the best in a difficult situation. I can be a bit difficult at times myself.

Sep 07, 2024

I wouldn't waste my time going here again. Such a hassle to deal with, especially the management. Very unfriendly

Sep 07, 2024

Made an appointment, dropped off 15 minutes prior to appointment time and was told "we'll get to it when we can. I said, "I thought that what an appointment was for." Not too sure that anybody there understands how an appointment really works. Job was not completed until 3.5 hours after drop off! We purchased two rear tires and asked for the rears to be rotated to front. They called two hours later and said they couldn't do it, lift not working. I asked how they installed, to which they said, floor jacks. I asked that they use their jacks to jack up truck and rotate tires. Seemed like an inconvenience to them. Poor customer service, short staffed and did not inflate to new tires to specs putting an unsafe risk to my family and shortening the life of the mud/snow tread of the tires. San Mateo and Academy store in Albuquerque, New Mexico.

Aug 07, 2024

My family and I got a flat tire as we were driving near by. It had been a long day and we needed to get the kids home quickly. We pulled in for tire repair, but it was going to take a few hours before they could help us out. Our car had a spare but no jack or tools. Seeing our situation, the technician offered to put the spare tire on for us so we could get the kiddos home. It took him 10 minutes and we were back on the road. They were so kind and helpful. I can only image that they approach other car services with the same care and attention. Thank you all!

Aug 07, 2024

The staff are courteous, understanding when my family has medical issues that require last minute scheduling changes, and honest to a fault regarding what work I do and do not need. The work done is spot on.

Jul 07, 2024

The team at this location are very friendly and accommodating when it comes to service and any questions you may have. I am very pleased with how they do business here and the amazing staff they have working the establishment! I got all 4 tires changed and an alignment. I was communicated with multiple times about any changes or concerns the team had, I didn't feel pressured to do anything post vehicle inspection I was simply educated on additional services my vehicle needs and was assured they'd be happy to do the repairs when I am ready to do them! I will definitely be going back for my vehicle needs and would highly recommend them to family and friends.

Jul 07, 2024

Weak

Jun 07, 2024

I was able to make an appointment the morning I called, the person I spoke to, I think her name is Kelly, was very kind and professional. They got me in and checked everything out very quickly.

May 07, 2024

DO NOT GO HERE. Not only did they break the threading on my transmission fluid spout but they glued it on there to hide it and ended up almost blowing my engine on a new top running car. I came back and asked them to fix the situation and they denied working on the car.

May 07, 2024

Good and pro,pt servicing...

May 07, 2024

HORRIBLE EXPERIENCE--If you take your car here they will break it and then deny ever touching your car and also refuse to fix it. Not only were the employees disrespectful but my engine almost blew due to negligence.

May 07, 2024

I can't trust this Firestone location and beginning to worry about any Firestone location. The reason being the recommended service that the service manager suggested after doing the oil change, tire rotation and full vehicle inspection. The service manager indicated that the brake fluid was reaching its life expectancy of parts per million of debris or whatever indicator that was due to flush and replace and because my RLX had 65,000 miles. But, I was shocked that the brake fluid was so dirty because at my last maintenance with Firestone less than 7,000 miles ago and 6-7 months ago the brake fluid was supposed to had been flushed and replaced already. I can believe that within the 6-7 months or 6,000-7000 miles since that my fluid would be that dirty already. Anyway, it seems that Firestone is charging their customers for services but not performing the work. I am deeply concerned. I even checked my motor oil after getting home and was concerned as the motor oil was dirty

May 07, 2024

So glad I happened on Firestone San Mateo after breaking down in Albuquerque. I had been towed to the Subaru dealer across the street but went over and talked to Firestone Store Manager Mitchell. I knew immediately where I should bring the car! Mitchell diagnosed the problem explaining every detail and showing me the results. Joseph Montoya and the service technician Josiah, did a fantastic job dropping a new engine in and fixing other problems they encountered. I highly recommend this team!

May 07, 2024

Worst car service and repair shop in Albuquerque. They broke a key component on my engine and we're disrespectful and dishonest when asked to fix the mistake.

Apr 07, 2024

The young man at the counter was professional, customer oriented, knowledgeable and friendly. Very impressed with the customer service and the mechanic did a good job as well. No one likes bringing their car in because its one of life's hassles, but it truly was a pleasant experience.

Apr 07, 2024

Firestone helps me with my S10 that I had recently bought they actually educated me on the services that are needed to be up kept and the customer service was amazing. On the day I came in there was a customer upset about the store hours. He got angry at the workers because the Google has down the wrong hours. So before you make a review on them having their hours wrong that's on Google not on Firestone. However, the workers themselves are kind, polite, courteous and informative.

Apr 07, 2024

Rishard and the entire front staff and techs are great! Thanks for the good Customer service

Mar 07, 2024

Was extremely satisfied with the service and was able to get in and out in a extremely fast manner, I have brought my vehicle to the dealer multiple times and time and time again I was hesitant on how my services were handled there but this time I brought the vehicle to firestone off San mateo. I was also hesitant on bringing it here due to some of the reviews metioning the service manager was rude or over all not caring about the customers issues however, I was greeted by Mitchell the store manager. He noted he was the new manager at this location and recommended a full once over on my car, I agreed to it and was made aware of some concerns on my car, a 2003 Lexus. To make it brief he had his best tech review and repair my car. Again as a religious dealer only service vehicle I saved what seemed like 80% of the cost vs dealer quoting over 8k in labor and parts. I waited to post this to see how my vehicle would run and perform since I had a check engine light. It's been about 3 months and still have no issues. When my car was returned to me I had a hand written thank you card from the technician himself Freddie with both his and the managers card attached Thanking me for trusting them with my car. 10/10 would recommend this establishment. Friendly and fast service

Feb 07, 2024

Great people Priced as quoted All in all I am happy

Feb 07, 2024

Helpful, efficient and timely. Rishard and Mgr Joe very accomidating.

Feb 07, 2024

Was very happy with the service and I will go back.very nice men

Jan 07, 2024

Good service

Jan 07, 2024

They took excellent care of my BMWi3 when two tires blew. Thank you, Firestone, for helping my baby get back on the road. Joe was amazing.

Dec 07, 2023

Can't even trust these guys with their hours of operation. Online says they open at 7am. Here at the location now and they say they open at 8? If you can't trust them to be responsible enough to update that why would you with your car? F this place.

Dec 07, 2023

I showed up at 10 to closing. Firestone closed early . Wow what a disappointment .

Dec 07, 2023

Very rude when called barely explained anything gave a real bad attitude and higher then normal price won’t be getting my business

Dec 07, 2023

Went straight to Firestone during an emergency breakdown.. end of problem..