Firestone Complete Auto Care

Jan 30, 2025

Incredible performance and excellent customer service! 10/10 recommend these guys for all around total vehicle service satisfaction!

Jan 30, 2025

My wife and I have been going here for years just due to the convenient location but the quality of service has steadily declined throughout that time. Simple things like tire patches or oil changes take all day for them to get to, we have had multiple instances of them straight up lying about what services they’ve completed, and there seems to be a policy to get you to pay as much as possible at every turn, warranties be damned. This seems to be a business intent on gutting customers for all we are worth.

Jan 30, 2025

The Sales & Service Specialist Vincent Delgado here in Albuquerque, NM on Central Ave was one of the best Service people I've met in a long time!!! Four (4) Stars for this young man and I wanted him to get recognition for the great Service he provided for me!

Jan 06, 2025

Do not come here if you value your time what so ever. Came at 8:00am was told it would be an hour until they can look at the car. 2 1/2 hours later and still haven’t taken a look at all. Expressed to them at the start that I was in a time crunch and if they couldn’t take a look to let me know so I can go somewhere else. No respect and no communication while they all mess around in the bays. Never have been so disappointed in such an easy and simple request.

Jan 06, 2025

The issues of a loud AC blower didn't get resolved as that was the original issue. Additional issues were not considered, was told to reschedule. I will be going somewhere else!

Jan 06, 2025

The store manager is super helpful and the alignment tech explained issues that i should be addressing. The energy of the place was quite lovely, and the employees seemed happy.

Nov 06, 2024

Came here when my car started having issues on a road trip. Hoang was very helpful and got my car ready the following business day.

Nov 06, 2024

DO NOT GO TO THIS LOCATION!!! I REPEAT, DO NOT TAKE YOUR VEGICLE TO THIS LOCATION. If I could give "0" stars I would. They did me dirty & knew exactly what they were doing. My brakes were squeaking, so I came in for a brake change. They put on the wrong brakes & had my car screaming loudly when I slowed down & came to a complete stop. The squeaking became 10x worse & loud. Mind you that I financed these brakes from them & was told to continue paying off my charge. I am literally beyond disappointed & angry. I don't even wanna drive anywhere!! I went back to have them check it & the boss said they put on the wrong brakes:( I didn't know what else to do, so I just had to visit my car dealership & they informed me the same thing, that it wasn't properly installed & the wrong brakes were put on:( DUDE MY CAR SOUNDS LIKE A HOWLING SCREAM STILL!!!!!!!! Something needs to be done. Why am I still paying my monthly finance charge if my brakes weren't even fixed!!!!??? I AM SO MAD WORDS CANT EVEN DESRCIBE HOW UPSET I AM. My blood boils when I push my brakes & it screams so damn loud all the birds fly off. THIS WILL BE THE VERY LAST TIME I EVER GO TO FIRESTONE FOR AUTO CARE SERVCIES. There soo Lucy I'm not taking this to court cause I'm overwhelmed & busy w/ work. IM NEVER EVER RETURNING TO FIRESTONE. They literally took my trust & shattered it right before me w/ out me even noticing. What a great way for this shabby auto care services to make money.

Oct 06, 2024

Store opening hour is actually 8am as just confirmed to me by an employee. The store isn't open at 7 am like the website and Google suggest

Oct 06, 2024

Wouldn’t put air in my tires at 4:45 (hours on google say they close at 6) because they were trying to close. This was a first. I sat there for a while and no one acknowledged me and when I approached to ask for help I was ignored and the person I spoke to was completely rude. I will not return.

Sep 06, 2024

One star is too many for this review, I had a major blow out on my rental car tire, and was told to go to this firestone, since enterprise has a contract with Firestone. We arrived before 330. I was thrilled to see that all bays were empty. But the manager turned us away, saying that he let his employee get off early, wow 2.5 hours before closing, and no other technicians were working.This is extremely poor customer service, poor planning on the manager by not having another worker on the clock. I guess they can afford to turn away customers. It seems this manager plans for failure, enterprise will also hear about the poor service I received from this Firestone company, located on 4601 Central Ave NE, Albuquerque, NM 87108. I guess this is why they only have a 3.8 review rating.

Aug 06, 2024

Nice people. Although this time be careful people. All these years this car has been going there..it's been a standard oil 🛢 change. This time without asking me they put the high mileage oil (which is ALOT more) . SO be specific what u want. Cause they might do the same to you. Just sayin

Jul 06, 2024

I always get straight answers and good quality service at this location. Great and convenient location too.

Jul 06, 2024

Traveling and Laura was awesome and very helpful!! Had the exact tires I needed to get me home and very fast service! Lifelong Firestone customer after this trip!

Jun 06, 2024

Bryant is the best

Jun 06, 2024

Staff were helpful answering my questions and accommodated service the same morning. Front desk staff kept me updated about my car, we're cleaning the waiting room and acted professionally. Thank you also to staff for working on a holiday!

May 06, 2024

Great service great staff. Management always does follow ups and makes sure customers always leave happy and satisfied!

May 06, 2024

My mom takes her vehicle here and she always has great service so I wanted to try them out. I am happy with the inspection results and plan to get my recommendations serviced here soon!

Apr 06, 2024

Great Mechanics like Bryant and the front desk gentleman

Apr 06, 2024

Needed brake service. Was told my brakes were “like brand new” upon their inspection despite having 190000 + miles on them and that pulling and vibration from braking from hwy speeds to 40 mph could be tires out of balance or a caliper issue, too soon to tell. Had brakes serviced elswhere, rotors worn 70%, warped and worn pads with 1cracked. They replaced and braking is great. These guys are lazy and dangerous.

Mar 06, 2024

$350 for 1 Turanza tire? No discount! Single mom! Bad business! 👎

Mar 06, 2024

AVOID. I bought a used van that was running fairly well with a *slightly* rough idle (drove it all the way from TorC no problem), and the ac was intermittent. I took it here and they charged me $1500 to replace an o2 sensor and recharge the ac without fixing either of the problems (they charged $100 just to hook up the OBD2!) and it came back barely running. It now stalls often and has very little power on acceleration. Do not go here, like most shops in this town it is run by criminals.

Mar 06, 2024

The staff were friendly, informative, and communicated all changes to my car quickly and concisely.

Mar 06, 2024

Took my truck in an hour ahead of the scheduled time. They said it would be ready by 3:30. Went back at 4:00 and they hadn't even started on it ! They lost my business needless to say!!

Mar 06, 2024

great employees.friendly,helpful,and professional.

Feb 06, 2024

Limited to smaller vehicles. Couldn’t service my Dually truck

Feb 06, 2024

These people make a shade tree mechanic look bad the tech who worked on the sun I finished working after who ever tech worked on it at this location don't know what he is doing

Feb 06, 2024

I’m happy this place guarantees their work and does a good job— so far. They have a a lot of work and still get the jobs done in a fair amount of time.

Feb 06, 2024

Liars, thieves, cheaters, upsellers, and absolutely clueless. Mr. Hall didn't even think to ask me if I wanted a tire repaired after the technician found a nail in it ... amazing. He had no problem wanting to sell me 4 brand new tires, which were not needed because the vehicle is still under warranty from the dealership. But he couldn't figure out to walk over and let me know that the technician found a nail in the tire. When I asked him why it wasn't repaired, he said, "it wasn't authorized." By this time, the technician had already taken the car off the rack and parked in the lot. This isn't rocket science. I'm NEVER EVER going back.

Feb 06, 2024

Nice employees, service and explanations.

Feb 06, 2024

Renee and her team did an amazing job got me in and out,