Firestone Complete Auto Care

Nov 20, 2024

Stay away , high prices and fooling customers

Nov 06, 2024

The staff was so kind and fixed my car in a short period.

Oct 27, 2024

Fast and friendly service. The issues with my car were explained to me in a detailed manor. My car was finished ahead of time. No issues with the vehicle since.

Oct 27, 2024

Good experience

Oct 27, 2024

Mike and DeAnn are fantastic! Their attentiveness and friendliness set the standard IMO for everywhere.

Oct 27, 2024

Patrick and Deanna both were very professional and courteous. I explained what I needed to get done on my vehicle. When other deficiencies were found on my vehicle, Patrick expressed the importance of safety and they were able to repair my vehicle in a timely manner.

Oct 27, 2024

Super nice and friendly! Deann helped me get a new tire cap and I really appreciated her help!

Sep 27, 2024

Called to see how much the alignment cost was told it was 189.99 for the lifetime and was charged 209.99 plus a $20 steering rest came out to 228, guy they the steering reset was for lane departure and stuff like that told him my car doesn’t have any of the safety features and he told me your car still needs it so it doesn’t wonder because the electric streering but it’s not a drive by wire

Sep 27, 2024

Deann, Chris, and Patrick always do a SUPERB job of helping me out and getting me in and out of the shop in an efficient manner!

Sep 27, 2024

Went for a car inspection and they cut my windshield wiper and told me my head light was out of place… of course I had to replace the wipers at this but took the car to another place up the street and asked what was wrong with my head lights and they said nothing and passed by inspection $18 waisted thank you

Aug 27, 2024

High integrity people here, who also are kind, helpful, and honest. Lots of calm, trustworthy competence here.

Aug 27, 2024

I had a flat tire on a Sunday afternoon and needed to be back in the office by Monday morning. I was able to get a same-day appointment on the website. I was treated with smiles on the faces of pleasant employees on a hot Sunday afternoon. The work was done in a very timely manner and the price was very reasonable. I am very grateful to this crew for ensuring that 'car issues' didn't interfere with my work week at all!

Aug 27, 2024

I pulled in at 5:10 pm hoping to find an inspector still onsite. A gentleman in the service bay said they could take care of me, just to park and come inside. When I went in I told them I needed an inspection and they said they stop doing them at 5:00. I told them the young man outside told me to park and come in and Michael Blaine, the service manager, told me that if that’s what I was told then he’s going to make good on his (the technicians) word. Michael was so professional and polite and I was in and out in about 20 minutes. I will definitely be coming back here! Wonderful customer service!

Aug 27, 2024

I received absolutely amazing customer service. It's so rare to find people who care about your car as much as you, but I swear Deann cared about my car MORE than I did. I'm very glad I brought my car here and I am sure it's ecstatic I brought it here.

Aug 27, 2024

Michael is very nice and helpful

Aug 27, 2024

Terrible customer service at this location. From not keeping appointments, to telling you your car is done and it isn't. The final straw for me was the customer service rep being rude while trying to check my car in. Never coming back to this location.

Jul 27, 2024

I came in thinking I would need to replace 2 tires. Last time I did that it wasn't cheap. I scheduled an appointment for the morning the night before and not only did they get me in and out in 30 min, they replaced one and identified no need to replace the other. Saved hundreds on that job alone and the timeliness of their service allowed me a full day to run my errands.

Jul 27, 2024

I have changed the tires recently. I was expecting them to put the new tires on rear and old tires on front but unfortunately, they put the tires on front and didn't check the tire pressure on old tires. These things are small, and they can do it without expecting customer has to specifically tell them to do this.

Jul 27, 2024

My wife’s 2022 Honda needed a new splash guard and the dealership wanted about $400 to replace. Firestone ordered the part and installed for $180. However, a few days ago the splash guard was dragging again and when I checked it out I could see that Firestone uses zip ties to attach the one they “installed” and some of the zip ties broke, which is why it was dragging the ground. We dropped it off at the deal shop this morning and because of what Firestone didn’t do correctly, now there is even more damage and it’s going to cost almost $600 to fix it correctly. Luckily, I have the best credit card and I disputed the charge and have already been issued a permanent credit for the charge of $180 from Firestone. My advice, don’t take you care to this location for anything.

Jul 27, 2024

What a rude place! Dropped off the car in the morning 9:30 for inspection and they said they would get it done by 1. I call and remind them at 2 and they say they’ll get started but never do it. When I come to get my car at 5 it’s not done. If you won’t do it say so. Don’t waste someone’s time and top it off with rude comments.

Jul 27, 2024

Wish I could give less than 1 star rating, I went there for vehicle inspection, service is pathetic. They broke my wheel cover and didn’t even take responsibility. Said it was broken when I arrived but didn’t bothered me informing first. Didn’t even have courtesy to offer me to fix or find some solution to attach or remove it. I had to remove it myself and kept in trunk, manager came and said nothing, just mention it’s broken and can’t be fixed. Avoid it possible.

Jun 27, 2024

Can't be trusted for anything more than a state inspection. And that's being generous. I had a front tire with an unrepairable slow leak and I went for two new front tires and rotation. After a few days I notice a slow leak on the same side but its in the rear tire. They replaced the wrong tires. They replaced two perfectly good tires, not only putting me at risk, but now I have to buy more tires. They shrugged it off, no apology, no discount for their mistake. I clearly wasnt thinking when I decided to get my state inspection and oil change because it was "easy" since they are within walking distance. I also asked to have my brakes checked due to a slight steering wheel shake. I'm told my brakes are fine but there's some potentially catastrophic problem that should be fixed IMMEDIATELY to the tune of $2,000 but if I get it done today I can get a "deal" and have it fixed for $1,800. I told them I'd get a second opinion at the dealership (Lexus). There was NOTHING wrong other than my brakes being dusty and at 3 millimeters. I replaced them, car is driving fine. They attempted to con $1800-$2000 out of me. I wouldn't be surprised if it's a case of, "here's a woman, let's see what we can get out of her."

Jun 27, 2024

Great customer service from everyone on the team. I talked to 3 different people and they all had great energy and clear communication. I went in to diagnose a screeching coming from my 2021 Hyundai Tucson wheels with 54k miles. I couldn't get in with the local Hyundai dealer and based off my previous wonderful experiences with this Firestone Location, I decided to give them a ring. They invited me in same day, they diagnosed the repair to replace all the pads and rotors (I drove Uber/Lyft so I'm putting a lot of wear on my brakes) and left the car overnight. They were very forthcoming about discounts and promotions that were listed on their website and applied them without even asking me, amazing! I opted to also get my brake fluid flushed and replaced which doubles the warranty on the brakes and there is also a lifetime warranty on the parts as long as I own it. Also opted to apply for the Firestone credit card which gave me an additional $150 off the services. All in all saved close to $300. Brakes have never been better, will absolutely come back! Thanks team!

Jun 27, 2024

Great service by far, even of all the other Firestone’s I’ve been to. Super helpful, very friendly, willing to work with you to make it happen! great people.

Jun 27, 2024

Initially visited for an oil change and state inspection. They changed my oil and charged me for a courtesy inspection instead of a state inspection for $100. A few weeks later, I returned because my car was leaking oil and notified me of ‘reduced engine power’. They replaced my oil regulator and vacuum pump which alleviated my CPU code. However when i returned home, my vehicle was still leaking oil. I returned my vehicle for their review. They looked, assumed the leak was coming from the transmission, then referred me to a transmission specialist. After taking my vehicle to a local shop, they discovered that it was not the transmission, the prior mechanic tightened the vacuum pump too tight and squished the gasket thus causing the leaking fuel. The mechanic’s negligence has caused damage to my vehicle and instead of fixing it, they sent me to a transmission specialist.

Jun 27, 2024

Always deliver in a friendly yet Professional manner

Jun 27, 2024

Called and they were available to fit me in right away to refill my a/c refrigerant. They found no leaks in the system and I was out of there in an hour. Very professional and I was glad it was done so quickly on a very hot Texas day.

Jun 27, 2024

Michael and his team were fast, efficient, and upfront regarding the associated costs. My batteries needed replacement on an immediate basis, and the team was able to yell me what was wrong with it right from the get-go. Knowledgeable and helpful! Would recommend!

May 27, 2024

Great service and friendly team!

May 27, 2024

The staff was extremely helpful, knowledgeable, and prepared to help when it came to my auto care needs. The two employees that showed the most help and concern were DeAnn G. and Michael B. They went above and beyond providing excellent customer service. I would recommend this Firestone to any and everyone that needs efficient auto care.

May 27, 2024

Very professional

Apr 27, 2024

They checked my car for general check up. And ended up breaking 9 lug nuts. I didn't realize this until I take it to next mechanic shop.