Firestone Complete Auto Care

Nov 26, 2024

Everyone there is so nice and helpful! They provided the fastest service so I make an event. Love this Firestone!

Nov 26, 2024

Staff/Technicians were attentive and helpful.

Nov 13, 2024

Customer service was excellent when we were in a tough spot with a low tire. Convenient location and timely service. Kush took good care of us.

Nov 13, 2024

Manuel- the manager is easy going. I initially rated this location low due to several experiences but he took the time to chat with me regarding the challenges they are having and just like anyone else, hiring is difficult. Thanks again and much appreciated.

Nov 06, 2024

I was traveling across country in my campervan when my power steering went out. Pulled into Firestone and they made an appt for me for first thing the next day. The guys looked over my van, diagnosed the issue as a bad steering box and even though they didn't have the ability to repair it on site, referred me to another Firestone further east. The other Firestone fixed the steering gearbox box and I was on my way. Can't say enough about your crew. Friendly, knowledgeable and professional. Great work guys!

Oct 27, 2024

Nice team that does fast and efficient work. I know I can trust the recommendations from this team.

Sep 27, 2024

A dead battery on a Sunday afternoon could have been disastrous, but Firestone saved the day. After roadside assistance jumped my car I took it over to Firestone and Clay was so kind and helpful making sure they had my battery in stock and moving my car to the repair bay ASAP so I did not have to waste gas. Clay and the technician both had to stay after closing to finish the job for me which was really going above and beyond. I am truly grateful to them both. I will definitely be back again for service in the future.

Sep 27, 2024

The team did a great job accommodating me on a Saturday & checked multiple tires for a leak. When they found none, they did not charge me, which I truly appreciated. Highly recommended!

Sep 27, 2024

0 stars if I could! Told me they couldn’t fix top off my oil because it was too low, I had a cooler leak, and engine issues. Come to find out, I had plenty of oil, the system just needed to be restarted to get rid of the oil change light. I have lifetime alignment and they didn’t even fully do the alignment correctly.

Sep 27, 2024

We received a thorough explanation about all necessary work, a detailed estimate, suggestions for future work without pressure, and work was completed in a timely manner.

Aug 27, 2024

Dropped my car off at 9:30am for 2 front tires. Got a call at 4:30pm saying they just looked at the car and couldn't change the tires because it has wheel-spacers on it. Thanks for wasting the entire day.

Jul 27, 2024

Blew out a tire due to pot hole damage yesterday and was able to get a donut on the car. I called Kush at Firestone today at 12PM and asked if would be able to replace all 4 and do an alignment ASAP. He checked if he had what I wanted in stock, in store and then asked me to bring the car in by 1PM with the promise to be done by EOD. I went in, he explained what would be done and cost. I got a call at 445PM with the car completed. The total ended up being $120 cheaper than I was told as well. He was so professional, came through on his promise, patience with my questions and alleviated a stressful situation for me in a few hours! Very grateful to Kush and the Firestone team in Belterra!

Jul 27, 2024

It was very simple to arrange service online - the personnel were very helpful in scheduling the service, and the work was done accurately and on time. I would definitely return for future service.

Jul 27, 2024

Kush was extremely helpful and professional. This was the best experience I have ever had with a firestone service center. I will definitely come back!

Jul 27, 2024

Manny and his team are always courteous and professional. Nice work guys! I appreciate y’all!

Jul 27, 2024

This has got to be the worst store in Dripping Springs. The employees are rude, could honestly not give a damn about the customer and have discussions with disgusting language within earshot of customers. Heard them call a customer fat. Yikes!! Heaven help you if S….. is the person that assists you.

Jun 27, 2024

Great service and customer service

May 27, 2024

Always friendly and they never pressure me to get more than what I ask to be done. Inly no pressure recommendations. My car is always fixed the first time.

May 27, 2024

Carl was personable, helpful and efficient. My Truck is riding well.

Apr 27, 2024

Friendly staff and clean place. The guy at the front desk applied coupons to help me out. I used the app to schedule an appointment. It was quick and easy.

Apr 27, 2024

Quick Service !!

Mar 27, 2024

Avoid this business!!! This company allowed me to book an appointment for my vehicle, asking me for my vehicle make and model, then took it in for the appointment, held it for over an hour and then called me to tell me that you didn’t have the tires in stock. They wasted two hours of my time for absolutely nothing. When they informed me that they could get the tires in the next day, I took it to the dealership where I purchased my Audi, who were able to replace all four tires the very next morning for the exact same cost. I will never bring a vehicle into your company ever again. Even worse, when I explained to them that they should have known, whether or not, the tires were in stock before they started my appointment, the individual said he tried to call me the night prior, which was a complete lie seeing as that I made the appointment same day.

Mar 27, 2024

The store manager, Kush is friendly and service oriented. He make sure that he addressed my concerns regarding my vehicle. The service is good. Synthetic oil is expensive compared to other stores.

Mar 27, 2024

They were very respectful and knowledgeable about the situation. and they kept me up to date with everything. They also had everything done on time.

Feb 27, 2024

Great service, done on time, at a fair price. I’ve been servicing my vehicle here for 2 years now and will continue coming back.

Feb 27, 2024

Great staff and great service.

Feb 27, 2024

Quick and straightforward service! Popped a tire on a pothole and the Firestone staff were able to order a whole new set of tires and get the car back to us within 24 hours. Fair pricing, great communication, friendly staff. Thank you!

Jan 27, 2024

I typically like to do my own maintenance on my vehicles as long as it's something relatively simple. I cannot rebuild a transmission or swap out my AC system but I know a thing or two about a thing or two. I used to drive a 2018 Toyota Camry LE for reference. I live across the street from Firestone and recognized the chain from before I moved to Austin. I went there initially for an oil change and I believe a tire rotation. I used to go to a place back home and they allowed me to bring in the oil and filters and charged me $20-$25 for the service or I would buy the oil and filters form them and it was closer to $85-$95. The oil change at Firestone was over priced and they only offered Pennzoil which is far from my favorite (Mobile 1, for those wondering what the best bang for your buck is). The second time I went to visit I was getting an alignment done and they upsold me on an alignment package which was basically $180, the price of two alignments, for a lifetime of alignments as long as it was that vehicle and I was the owner. Seemed like a pretty good deal, until one day I brough it in, having been in there a few times, and asked for two new tires, an alignment, and a tire rotation. They slapped two new tires on an that was it but made sure to charge me for everything. I asked to see the alignment report to see where they needed to be adjusted and they couldn't produce it. I then told them about my lifetime alignment package and they took it off the bill. I brought it in a third time, against my better judgement, asking for a tread depth on my older two tires to see their longevity and to have my brakes and rotors replaced. They quoted me $1200 for the front and rear brakes brakes. For reference the Toyota dealership in Austin quoted me at $1100 and they have OEM parts and mechanics. Still a rip off either way but I told them that was an absurd price. I ended up spending ~$300 on some tools and ~$250 on brakes and rotors off a auto parts website after doing some research on which parts were best and what to look out for. I replaced all for brakes myself in about 6 hours. That's $158/hour if they took 6 hours but they can do them all in 1 so not sure where the $950 is going. I also mentioned that I would need new tires soon on all four and would need an alignment. I said, "You really ought to turn this into practice, I have a free alignment on my account here, so any time my car gets dropped off, if it's out of alignment, just do it. The first thing you should look up is if the person walking through your door is a repeat customer and do they have an account with you." By the end I got a report saying that two tires needed to be replaced soon and two tires needed to be replaced that day. I brought my vehicle back one more time this time with a slightly different plan. I just said I need an alignment done and please measure my tires to see which ones need replacing. When I came to pick up my car they handed me the bill for the alignment and said all four tires were at 8 mm and no need to change any of them. That was two months after they told me I'd need an alignment and basically all four tires needed to be replaced. They price gouge, lie, cheat, and steal. The only reason I give them two starts instead of one is because I'm sure the work they do is great work and will stand up to almost any situation, but the trick is getting them to do it, not lie about it, and not price gouge you in the mean time. I will not be back and If I can convince anyone to do the same, I will.

Dec 27, 2023

The personnel at the desk didn't check to see if I had road hazard on my Bridgestone tires and charged me for flat repair. After I returned with my receipt from glovebox he changed his mind but he should have checked that first.

Dec 27, 2023

Wanting a state inspection done. Able to accomplish that without a long wait or tedious scheduling weeks in advance. Quick, efficient and friendly service