Firestone Complete Auto Care

Nov 25, 2024

My starter went out on my car Tuesday by the time that I found out what it was Firestone was closed I called the the next morning at 7:30 and spoke with Gary the manager and he quoted me a price of seven hundred twenty five dollars and change. He then said that it wouldn’t take anymore than a few hours and I would have my car back that day. I then called to have my car towed and they said that it would be an hour and forty five minutes before they arrived. When the tow truck got there it took awhile to get it out of the garage and onto the truck. We arrived the around 10:30 and I waited in the lobby for awhile. I saw a guy outside on the phone and he took awhile so I opened the door to speak with one of the service guys to see where we could drop the car so they wouldn’t have to push it that far. He showed me a spot but he would have to get keys to move another car. I went to share that information with the tow truck driver. Now mind you he’s been waiting on me all this time and I’m trying to talk with him while we wait on the service guy that’s having problems finding the keys. The tow guy says that he may have to start charging wait time so I told him to find a spot . He found a spot that the service guy agreed on and then I went inside again. I’d asked for Gary again but they said he was still in the office. The tow truck guy finally dropped the car at 11:00 and I’d been there 30 minutes and no Gary. So I finally talked to one guy and explained to him my situation and he said that he would pass my information on to Gary. I called an Uber and we about my day and as hours passed I haven’t heard anything yet which was understandable. By the time four o’clock came I decided to call. Someone picked up the phone and told me that they would check on my car and be right back. I stayed on hold until the phone rang again until it hung up. I called back and finally got another person to help and they said that it wasn’t in a bay yet and I should call back later. This whole process went on for three days however I did get a call from someone asking me about wiring on Thursday. I hadn’t heard from Gary at all and asked to speak to him but never heard anything back. I was reflecting on the time that I arrived and during all of this time and the lack of genuine customer service that this may not end good. Even though I was extremely upset I didn’t want them to do any other harm to my car. I did get someone that said my car still hadn’t made it into the bay because they were busy but it would be ready the next day. That didn’t happen either. They blamed it on a wiring issue that I hadn’t had before it was just a bad starter. They told me that they were going to have to figure this issue out which too two more days. I called twice on Friday again and I’m still getting the runaround so then at 2:30 I decided to go there. When I pulled up my car was in a bay not being worked on at all. This made me even angrier but I kept my composer. I asked a guy about my car and he said that he would get his manger. I then saw Gary calling someone on the phone walking around in the shop area and we made eye contact but he NEVER came inside to speak to me AT ALL. After he hung up the phone one of the service guys came out of the bathroom and started on my car. The guy that I initially spoke came back in and said that my car would be ready in 15 minutes. After all of this time no Gary. I went outside to smoke under a tree and watched Gary who made eye contact with with me several times but never came to say anything. He moved one vehicle, talked with some service guys, got in another vehicle with one of the service guys and I didn’t see him anymore. I went in to take care of my bill and came to find out that I was charged over two hundred dollars for the wiring which I had no knowledge of the price until then. That left me with a bill of over one thousand dollars which I wasn’t aware of AT ALL!!! My end total was 932 far from what I went through.If anything I should’ve had money deducted. Gary is dangerous for your business.

Nov 21, 2024

Bad service

Nov 13, 2024

I took my car for an alignment on the 11/10/2024 I paid $200 and my car came out worse it started to shifting bad side to side my car wasn't doing that before. I immediately called them back and they said there's another problem they didn't even double check to see if they did something wrong or if they didn't do the alignment correctly they just drove it around and came back and said there's something else and tried to charge me $900+ for extra work I check for the parts online they told me and it only cost $30 but they want to charge $500+on labor. I think they did it on purpose to get more money, now I have to take my car to a different shop and spend more money I can't drive it with my small children in it, is very unsafe driving when I don't know if my tire will pop off or what, when I called to get a refound only for the life time warranty I paid for cause obviously I'm not taking my car back to them the guy who I spoke to was very rude and unprofessional.This is why I hate mechanics always trying to take advantage of women or people in general that don't know much about cars. I should have read all the reviews before taking my car to Firestone I'm never taking my car back to them. IF THIS REVIEW CAN HELP SOMEONE DO NOT TAKE YOUR CAR TO FIRESTONE YOU WILL REGRET IT.

Oct 27, 2024

Long wait time more than 3 hours after setting up appointment for just oil change and it is frustrating why to get an appointment and then wait for 3 hours just for oil change they should have one counter working executively for oil change or small work and rest counters on regular maintenance's

Oct 27, 2024

This place absolutely is terrible on costumer service. I visited Firestone on October 14 and waited an hour to schedule my car for repair. I explained the issues, and they instructed me to drop it off the next morning, October 15, before 8 AM. I was promised an update later that day, but no one called. After calling 10 times, someone finally answered and informed me that they hadn’t even checked my car and would provide an update by 5 PM—which didn’t happen. I visited the location on October 16, and the car still hadn’t been looked at. They once again promised an update by 5 PM, but I received nothing. When I called again at 6:30 PM, they said they didn’t know what was wrong and asked me to come back the next day to help identify the issue. After 48 hours of holding my car with no progress or communication, I had to pick it up without any repairs, wasting 2.5 days. There was no apology or professionalism. This location clearly lacks customer service and proper communication skills. If you value your time and expect decent service, avoid this place. I also requested to speak with the general manager but was unable to reach him. Store manager Gary Lambott should ensure his team is trained to keep promises, communicate effectively, and show basic courtesy. Thank you for horrible experience!

Sep 27, 2024

Amazing service, very accommodating and very communicative. Consider the job done with quality and class. Very happy with my visits here. Thank you so much! S/o to PJ & Josh!

Sep 27, 2024

Basically, scam artists. Get ready for story time. Well, I guess I can't talk about the whole company, but PJ is definitely a scammer. He seems like a really nice guy and a great salesperson, but he will literally sell you stuff that you don't need. I had my tires replaced less than 3 weeks ago at CJ's and was told I needed to get an alignment done but was told they couldn't do it since they did not have the equipment for it. I heard about a deal that Firestone was having where if you paid $190 for an alignment, you would have a lifetime warranty with it for that car. When I told PJ that I had come here for an alignment, he did his usual inspection and told me that my brand new tires were in desperate need of a replacement. Clearly, I was very shocked. I then told him these tires were brand new, like less than 3 weeks old. He seemed taken aback and then asked me if I bought them used, I told him they were new. He didn't know what to say for a little bit but then tried to tell me that CJ's probably accidentally gave me used tires. Even then, why would they go so bad so fast? Then he, of course, tried to sell me new tires that ranged from $700-over 1k. I told him I had just bought new tires, and I couldn't afford to buy new ones again so quickly. He then offered to give me a student discount after I told him I might go back to CJ's to see what went wrong. On the quote, it says "military discount." Then, he started trying to book my appointment with them asap because if I didn't, then I might risk losing my discount. At this point, I didn't know what to think. I was really upset about possibly having bad tires and didn't want to lose a discount. So I booked an appointment for the next day. After I left Firestone, I decided to go to different tire shops to get their opinion. First, I went to Discount Tires. They checked my tires and said they were in good condition. Then I went to Tires To You and was told by the salesman, "The salesman in me wants to sell you new tires, but I know that would be immoral in this case since your tires are in great condition." I then told him what PJ told me, and he was so shocked he rechecked all my tires and was like, "No, these are definitely new." I ended up getting my alignment done there with them and canceled my appointment with Firestone. PJ could learn a thing or two from the Tires to You sales guy. I had a great experience there with nobody shoving unnecessary expenses my way. Like I said, I don't know if Firestone is the problem or if it's just PJ, but that whole experience left a bad taste in my mouth. I debated for around 2 months. If I was going to write a review or not, I don't usually do reviews, especially not bad ones, but I changed my mind today. I had gone to Toyota for an oil change, and every time, they handed me a list of services that they recommended I get done for my car. AND EVEN TOYOTA said my tires were in good condition. That just really solidified how much I should warn people about PJ/Firestone. But hey, maybe his intentions weren't bad. Maybe he just doesn't know as much as he thinks. Or maybe Firestone is forcing their salespeople to sell a certain amount of services. Maybe women who go there need to really know their stuff or take a guy with you who does so they will be less likely to do the same thing. Who knows, but you have been warned. I would give zero stars if I could. Sorry, I'm not sorry.

Sep 27, 2024

Every time I visit I am treated with so much respect. I feel welcomed and heard. Also while waiting I get to witness this same great attitude towards every other customer that comes in.

Sep 27, 2024

From the moment I called to the moment I walked out the door I felt like I mattered. My 16 year old had a blow out on the highway so was a stressful situation but Gary had us every step of the way. I am so grateful!

Sep 27, 2024

There are a few locations within easy driving distance, but the Firestone location on Parmer Lane in Austin has the best customer service of any I've been to, and even better than other Firestone locations I've been to. They are attentive, courteous, and accommodating. There may be places with better pricing on parts or service, but if I hear of anyone who needs something done quickly and correctly with care and courtesy, I will enthusiastically recommend they go to Firestone on Parmer Lane.

Aug 27, 2024

Josh and the Manager here were good at making sure my vehicle was serviced to my expectations. I had issues at another location-Firestone, so I brought it here to the Parmer location.

Aug 27, 2024

They totally ignored that I was in the lobby/waiting area the entire time so I was there an additional hour for my state inspection. I was already storming up to the desk to get my keys and go when I heard the employee 20ft in front of me start to leave a voicemail on my phone. They had left one approx 1hr prior never checking the waiting room for me. I can't believe I stayed there for 2 hrs. Especially when an employee started doing call after call on speakerphone at top volume for the whole 2nd hour. I won't be returning. For anything.

Aug 27, 2024

does not matter if you make an appointment, they will cancel it 30 minutes before. I had a 4 hour long window. I figured they could make this work so I made an appointment for 11, find out at 10:30 that my appointment has been moved to a day I am not even in town. Ridiculous.

Jul 27, 2024

Buena atención gracias saludos

Jul 27, 2024

Friendly staff and completed the state inspection quickly. Thank you

Jul 27, 2024

I've been servicing my 2013 Mazda here for 11 years and have always been satisfied with maintenance and tire results. Now, given the mileage on the car I've needed brakes and front end component work completed. I'm happy to report that the team here did a great job getting my vehicle back in shape -- thx !!!

Jul 27, 2024

My advisor Wahaja was great! Friendly and reliable service every time this is a great location.

Jul 27, 2024

Prompt, friendly service and reliable products.

Jul 27, 2024

The technician (named Augy) who serviced the vehicle was very nice, professional, and efficient. A score 9 out of 10. However, the reason my rating was a 6 was because the person at the reception desk (named PJ Aguinaldo) was not friendly and did not appreciate my business as he kept asking me to go to other stores. I dropped off my EV at ~10:15am to have a simple state safety inspection. I had called the store before and based on online research, there is a 2-hour dropoff for car to be inspected. However, PJ Aguinaldo kept telling me to go to other stores because he said he wouldn't be able to have my car inspected until EIGHT hours later at 6pm. I returned to the store 2 hours later to inquire status on getting my car having the safety inspection done. The inspector was very nice and professional and completed the safety inspection right away in 10 mins instead of having to wait another 6 hours (I was stranded at the store location without my car).

Jul 27, 2024

They never have availability. Don't bother

Jun 27, 2024

Grateful for the service they provided to help me get back on the road when I was traveling through Austin recently.

Jun 27, 2024

Hello, I have been bringing my vehicles to this Firestone for about 3 years now. I have been very happy with their mechanics and the customer service people in the office too. They are very knowledgeable and take great care of their customers. They will take great care of your family too!!

Jun 27, 2024

I've taken our cars here for a couple years now. Everything from a strange clicking noise to an expensive a/c repair. The guys here are always honest and fair, and resolve the issue as quickly as possible. Everyone here is hardworking and personable. That's hard to find in today's world! Will definitely be customers for as long as we're in the neighborhood.

May 27, 2024

I needed to replace my tires and get an alignment. There was an error when they replaced my tires and they made it right owning up to the mistake. Gary and Johnny were great to work with and delivered great customer service. They've made a customer out of me. I'll def be back and will refer my friends to this location.

May 27, 2024

PJ and Gary were very helpful and worked on getting my tire repaired and my car back to me as fast as they could. Thank you!

May 27, 2024

Refused to do basic safety inspection after making me wait 5 minutes just to ask. A whole safety inspection takes less than 5 minutes.

May 27, 2024

The GM was excellent in explaining the wait time while handling multiple customers walking in the door simultaneously, and was courteous and pleasant. Got in and out, had good rappor with their team and got some good answers regarding future service. Some good coffee in the waiting area would be awesome but small beans, this was a great overall experience.

May 27, 2024

Tried to charge me to diagnose AC which is clearly in warranty

Apr 27, 2024

How does it take an hour and a half to do a flat repair and you’re not even busy …. Then try and blame your tech for using the bathroom to long .. lack of supervision

Apr 27, 2024

I took my car in on a Thursday and they added air to the front left tire, which was low. Said I should keep an eye on it. Two days later I made an appointment for Saturday morning because the tire was low again. Super easy to make the appointment online. When I went in (first appointment of the day) they had a sign on the door suggesting people just drop off their cars instead of waiting, but I chose to wait, and I was out of there in only about 1.5 hours with a new tire. The technician showed me the nail in the tire and was very transparent and friendly about everything. Great experience!