Firestone Complete Auto Care

Nov 22, 2024

I have sent emails and left voice messages requesting a return call regarding the negligent service I received, rendering my car damaged and dangerous to drive. To date, I have yet to be contacted! I am thousands of dollars in debt, for unnecessary repairs

Nov 06, 2024

Great service. Had my alignment done. Good price. Always have come to get stuff done. Love it. Increible servisio. Me aliniaron mi camioneta nunca e tenido problemas. Me encanta venir. Siempre te tratan bien.

Nov 06, 2024

we had a last minute problem with my kiddos car and he needed to get it fixed to get back up to dallas to start his new job. These guys came through and knocked it out of the park, total life saver! Super happy with the service and they were very kind to get it all done, even offering to stay late if need be, but instead they finished a healthy amount of work well before close.

Oct 30, 2024

Fast, friendly service. I went to get an inspection. The staff were courteous and while I waited laughed with the staff and it was a very nice experience. Outstanding service.

Oct 27, 2024

Best auto care I’ve been to

Oct 27, 2024

Came to fill my tires with air and the whole crew ignored me as I stood outside for 15 minutes . Very unprofessional!

Oct 27, 2024

Customer Service: 10/10 Effective communications and Transparent pricing: 10/10 Grateful to Edgar, Howard, and the Firestone technicians and team members for going above and beyond, especially so close to closing time. Thank you for the outstanding customer service.

Oct 27, 2024

Good people good service

Oct 27, 2024

Great customer service. I was greeted immediately and had an inspection done while I waited. Highly recommend

Oct 27, 2024

Had a flat on a Sunday afternoon, spare was flat too. Got the car towed to here. They were nothing but professional! Arrived about 3:30, got out of the door with the tire and spare repaired before 5! This is a gem in the Oak Hill area!!

Oct 27, 2024

I think the quality of the work is top notch !!!!

Oct 27, 2024

The employees and managers might have changed through out the years, but the level of skill, quality, and southern hospitality has always resided. I wanted to share my personal experience with these hard-working guys and gals since I've taken many cars to thus location for the past ~30 years. The current store manager, Ray, knows how to conduct business. No BS, and doesn't waste your time. Their lifetime service plans and warranties are not gimmicks. They make it seemless when you need work done (been taking advantage of these services for decades). Usually takes 1 minute to schedule an appointment (call in the mornin). Longest wait on the phone to schedule an appointment was 3 mins while reading emails. I've had 1 issue/inquiry with them (out of 50+ visits), and all it took was a calm and honest discussion with the front desk. They'll work with you. Summary of work is always defined clearly at the defined price. They even called me before doing extra work if I wanted them to replace some relatively cheap parts while they were in the process of a bigger job. When times were hard, they even hooked me up with a discount and a credit card with no interest (for 6 or 12 months at the time). Long story short, if you're not happy, don't fake-smile and say "ok, thanks" and give a 1 star review as you're driving off. You're missing out an outstanding one stop shop (I've even see entire engines/transmissions being installed on a few occasions). I'm inclined to comment on some of the silly 1 star complaints I just read, because these good folk shouldn't be portrayed negatively due to refusal (possibly incapable) to communicate. 1) They’re NOT a drive-through oil change joint. This is a complete auto care shop that will check for parts that may/will need replacing while the oil is draining (for free). -People complaining about diagnostic fees: the lead Master Technician's diagnostic skills are worth way more than what you're paying. I use to be the guy to take advantage of these spot-on diagnostics and pay the kid down the street to do the work, but ended coming back to get the work done professionally with integrity and WARRANTY (factored into the total cost people bch about). 2) Waiting 10 mins to get ALL tires checked AND inflated for FREE (point already made but I'm inclined to proceed) is probably the product of technicians trying to come to a logical stopping point on their current work or you're probably one of those people I see just parked quietly behind a bay with your hands crossed assuming the techs can also read minds. That's not how it's done here in the states. Either go inside and ask the front desk (and probably complain because you need to wait for the person in front of you to finish paying), or be vocal and wait patiently for your FREE work. -If I have low air, it's either because it's getting cold or I have a real tire issue. Either way, I'd just take it in (after work if its mildly low) to get the wheels rotated/balanced (FREE bc I get tire warranty for all vehicles) and get an alignment check while I'm at it (also FREE if you buy the lifetime alignment). 3) Any shop can clear codes and send you away, but those codes came up for a reason. Most shops actually do that when they don't want to accept jobs with "low return." -I'd rather hear the worst-case scenario (already know best-case) so I can make an educated decision moving forward. There's no fear mongering, only facts and observations provided with pictures to prove it.

Sep 27, 2024

Bordering to a scam. Want to charge $150 for 30 seconds of work and a $10 housing for a licencplate light. I failed car inspection. Did exactly what they told me to do and they failed me again. Not a serious shop and extremely overpriced. Stay away!

Sep 27, 2024

Excellent shop! Efficient and got my work done fast, same day! Welcoming staff members at front desk area.

Sep 27, 2024

I brought in a car for an insurance claim and had a really tight schedule and they were awesome! Thank you all for your help with this process!

Sep 27, 2024

I've brought several cars here over the years and would not trust my car to anyone else. AL and all the staff is super friendly and they never try to sell you something you don't need. It's nice to see a company put customers over profit. See you next time!

Sep 27, 2024

Wonderful Service. My 83 year old mother stopped with a problem with her plastic bumper guard. They repaired it right away at no charge so she could get in her way. Thank you Andy!

Aug 27, 2024

2 hours for vehicle inspection, terrible customer service, car was left on start with windows lowered, inspection report left like a garbage paper in the car. Do not recommend.

Aug 27, 2024

Easy walk in appointment for my car's state inspection. Took less than an hour to complete. Facility has a nice waiting area.

Aug 27, 2024

Great customer service and was able to repair my vehicle. I was from out-of- town and was able to make it to my next destination because of the repair to my vehicle.

Aug 27, 2024

Have been to this location a couple of times and they do good work. My one complaint has to do with their poor managing of scheduling. I had a 9am Sunday appointment and arrived early to be the first in line. I walked up to the first sign in (who was not completely logged into their computer), the 2nd & 3rd customers in line went to the next sign in kiosks (who were logged in) and completed their tickets before my agent completed mine. So those customers got their cars into the queue before me. I was also getting a complex service (oil change, rotation, alignment) while the other customers got simple oil change. There was only one technician which could do my larger job but was given one of the simple oil changes, so I had to wait for that oil change to be completed before my car was started 40 mins later. When I asked why my car was still out in the parking lot while other cars checked in after me were in (and done), I was told 1. It was because of the issue with the only one tech to be able to handle my service 2. Just because I had a 9am appointment doesn't mean I would be pulled in first This is poor management and customer support. The 2nd & 3rd customers' tickets should have been handed to the other techs which could handle simple oil changes and the one tech who could do mine should have been the last tech to be assigned a job from the first round of customers. As such, I had to push other appointments around for that morning ... Again, the location does good work and I would go to them again ~ I offer this comment in hopes they will look to improve their scheduling management.

Aug 27, 2024

Made appointment the day before, for AC service. They had it finished by 10:30am the next morning, which let us go on vacation as scheduled, and they also made some other suggestions too. Quick professional thorough service, a pleasant surprise, and there are 3 locations near our home. You guys won me over, and I’ll be switching over to Firestone service.

Aug 27, 2024

Prompt, professional service. Availability of appointments.

Aug 27, 2024

Quick and efficient, they fixed my vehicles in record time. They're not cheap, but you get what you pay for: fast and good.

Aug 27, 2024

They fixed a leaking radiator fluid issue (third time to address this issue), and did not charge us. However, they did not contact me to say the job was done and it is unclear whether our insurance policy will cover the $295 towing fee. A few months later... Our insurance did cover the tow expense. I brought the car back because it was driving poorly. The expert Firestone mechanic diagnosed and repaired the problem (he replaced the spark plugs). There was no charge, since they had changed the plugs previously not too long before. They definitely get the job done if you just hang in there with them. Firestone has serviced cars for me for decades. I suppose that says something in itself. The staff get down to business and get the job done. Keeping a car running can be a delicate operation, and this place has the skills among the crew to accomplish the task. They get to work and take as long as it takes, which is usually quite swift compared to other competent auto service options. I find the best results are obtained when I call in advance and describe the symptoms and/or the desired service. My most recent visit was particularly appreciated because a test drive told the mechanic I needed new plugs, which he put in at no charge because I had recently had this service performed. I'm raising my rating from 3 to 4. One more outstanding visit and it might go to 5 stars.

Aug 27, 2024

They suggested I needed a new battery (the battery was new). Charged me $126 to do a diagnostic to tell me why my check engine light came on - was told that my new car needed $2600 in repairs. I took my car down the street to get a 2nd opinion: received a free diagnostic and no repairs required! I learned my lesson.

Aug 27, 2024

Very friendly- Willing to help and get me in- will be going to this location from now on!!!! "not too busy" the excuse I get when I called other locations.

Aug 27, 2024

Was hoping to find a permanent auto place since I just moved in the area…this isn’t it. Told it would take “about an hour” for an oil change and inspection. Over 3 hours later I finally got my car back, had I been told the truth or had any communication that it would take that long I would’ve come back another time and not wasted my day. They tried to upsell me on my cars “deficiencies ” as well which just seems slimy, I will never step foot here nor any Firestone ever again, worst experience I’ve had in a long time. No wonder people don’t trust mechanic shops.

Jul 27, 2024

Came here for a tire repair and they were so efficient!!! I had initially gone to the firestone in north Austin a few months back and they repaired my tire but the leak came back. I called this location after trying to go to multiple other locations and Katie was able to squeeze me in right before closing!! She was so helpful in getting me in in time and even filed my bill as a warranty since I had just gotten my tire repaired a few months ago!! Her customer service was excellent and she really deserves a raise!!!! I appreciated it so much since she really took into consideration that this was the only time I would be able to come in since I work 7am-7pm which is essentially their store hours. The technician was very efficient as well, my car was finished in around 30min!!!

Jul 27, 2024

Easy online scheduling, conveniently located, fast service, and right price. I have used their services multiple times throughout the years, with different cars, for flat tires, inspections, oil changes, big repairs.

Jul 27, 2024

I have taken both of my vehicles here for several years now, and every time I take them in for one thing, they break other things that are all high ticket items. I got brakes done on both of my vehicles at the same time and within 6 months both needed brake jobs again because they never stopped grinding and squeeking. They told me to give it a while to wear them in, which I did, and the problem got worse in both cars, which made me think they didn't change my brakes at all and just charged me over $1,000 for nothing. The car developed this constant squeek after the brakes got done that wasn't there before, and nobody at 2 Firestone locations could figure out what it was caused by (another mechanic noted that they didn't grease anything that they replaced and the squeek is now gone after greasing. It already needs brakes again another 6 months later). I also got tires on my car once, and immediately afterward all 4 of my tire pressure sensors went out at the same time. I called them, and they said that it had nothing to do with them changing the tires and it's an $800 fix, so now my car constantly has the tire pressure light on. Another mechanic said that all 4 sensors got broken off at the last tire replacement, which was at Firestone. I'm never going back here, and you should think twice before getting ripped off here.

Jul 27, 2024

I made an appointment for 10:00 and showed up promptly. Since I made an appointment, I was waiting for my vehicle. Several customers came and went. I noticed that none were informed of the status of their work first, every customer while I was there asked about the status of their vehicle, and then it was ready shortly after. I was confident that wouldn't be my situation. Once customers who came in after me had already left with completed work, and a full hour had passed without any updates. I got up to check the status of my car. No one was available so I wandered to the front of the store where I saw my car parked exactly where I'd left it. I inquired, when an employee showed up, if they were really backed up. No, so he had no explanation of why my car had not been moved. 15 minutes later, it was done. So I waited an entire hour for your employees to figure out they needed to be working on my car. Why did I bother to make an appointment?

Jul 27, 2024

The staff was friendly and informative. The repair was done quickly and I was kept informed about timing throughout the process.