Firestone Complete Auto Care

Nov 20, 2024

I can’t recommend Firestone enough! Last week, I had a total nightmare—my car literally almost exploded. As someone who knows nothing about cars (I am just a girl), I was panicked. I was so scared of being in my car that I waited outside in the rain for them to open. Picture a small, wet rat—that was me. When they opened, they immediately got to work on my car. I’m so sorry I can’t remember the name of the amazing man who helped me (I think his name was Dale!!!), but he was incredible. Turns out, I needed new spark plugs and a few other things. They not only got it all fixed the same day but also went above and beyond to help me financially, finding the most affordable options possible. Apparently, my car liked being taken care of so much, that it decided that it needed more work a week later. Once again, the Firestone team was empathetic and kind. They didn’t treat me like “just another customer” but really listened to me and worked hard to make sure everything was taken care of without breaking the bank. Thanks to their kindness and efficiency, my car was back in my hands by the end of the day. I can’t imagine what would’ve happened if I’d taken it anywhere else. A huge shoutout to my “alleged cousin” Miguel for the free oil change card too—it means so much to me :,)! Firestone has earned a loyal customer for life. I’ll be back for all my future car needs. Thank you all so much for everything!

Nov 13, 2024

I have been taking my vehicle to this Firestone for a while now. I always have great customer service there. Everyone is so helpful and very informative. As a women I normally get a pushy sales person but here no one has ever done that. If anything they are trying to help me save a few bucks. Thank you Firestone crew for taking care of both of my vehicles I brought to you.

Nov 13, 2024

I recently brought my car into Firestone for all my tires to be replaced and brake checks and I couldn’t be happier with the services provided. Kathryn (or Catherine) was amazing – super friendly, flexible and helpful. And a huge shoutout to Dale (I hope that was his name😓), the general manager, for making sure that I was well taken care of. My loyalty lies with them now for routine auto repairs and I’ll definitely be back if I need anything else. Highly recommend!

Nov 13, 2024

My favorite place to get my annual state inspection! Miguel and William made the whole process friendly, quick, and easy. I was in and out in less than an hour and very pleased with their work.

Nov 06, 2024

I have come to the location several times and they are consistent, reliable and quick.

Oct 30, 2024

Fantastic quick service!

Oct 27, 2024

Friendly Fast and HONEST!!

Oct 27, 2024

My go to place! Consistently provided with great service. Mgr. Dale was very helpful, explained everything thoroughly. Tech did some amazing troubleshooting and was able to figure out the issue w/ my backup lights.

Oct 27, 2024

The explanation of services, reception and technicians were great. Very polite. They gave me clear explanations of what my car was needed and cost. I’ll return in a heartbeat. Thank you guys

Sep 27, 2024

Had an appointment it did take them about an hour more than they told me .Firestone ordered 4 tires and mounted them on my rims and they balanced them and mounted them on my car and checked my alignment . employee were informative and helpful and they did a great job . Thanks Firestone for the amazing experience .

Sep 27, 2024

This was a horrible experience. Made an appointment online for an inspection for registration and when I got there I was told that they didn’t do appointments it was first come first serve and it would be about an hour and a half. That was frustrating but fine. That was at 0900, it is now 1:15pm and it is still not done. People have came and gone around me all day. No one apologized or gave any explanation of why it’s taking so much longer. About 2 hours in I was given an update and told it would be another 1-2 hours. I have done this simple inspection in under 30 minutes at other places. This has happened to me here multiple times. Last year was a 3 hour wait. I gave them the benefit of the doubt and gave them other chances. I’m not a complainer and am a veteran so hurry up and wait is a practice I’m used to but this is not acceptable. The customer service was awful. I ended up getting upsold for additional minor issues that are very quick fixes so should not have added much time. So came in for an $18 inspection and am now up to $200 sitting here for 4 hours and counting. I will never come here or any of their locations again. I would warn others to steer clear of Firestone. You HAVE to do better guys!

Aug 27, 2024

Catherine and the whole team at this Firestone were so friendly and helpful! Tempted to break my own car just to chat with them again.

Aug 27, 2024

Had a great experience with these guys! Real quick and informative!

Aug 27, 2024

The check in process was friendly, quick, and organized. My car was ready when promised and I am very happy with the results. No expensive upselling. And it was Firestone that reminded me of my free alignment being due. I trust this shop and have been coming for years. I'm a very happy customer.

Jul 27, 2024

Dale and his team always take good care of me

Jul 27, 2024

Dale and the staff were awesome .

Jul 27, 2024

Dale was quick and efficient and took care of business. I had a bolt in my tire. He told me it might take two hours as he had to order a tire for my Mercedes. I hadn’t eaten breakfast yet and he recommended La Familia in the same shopping center. I had a great meal and when I came back in an hour the tire was already being mounted. Great service. Long time customer.

Jul 27, 2024

Everyone was friendly, lighthearted, detailed and thorough with their work as well as answering any questions I had about the process, prices, or my vehicle. The wait was long but I appreciated they let me know and a time range before I commuted to staying.

Jul 27, 2024

Friendly, helpful, efficient staff

Jul 27, 2024

Great service and repair was done in a timely manner

Jul 27, 2024

They were able to work me in for the same day. At checkout they applied a promotional discount without any issue. Great customer service.

Jun 27, 2024

Easy to talk, helpful But took 3 hrs for Staye inspection which is like 20 min.

Jun 27, 2024

I go here for my car services. The environment is good, staff is friendly and knowledgeable. No issues with the work.

Jun 27, 2024

I took my 2014 Subaru Outback in for an alignment which I thought would correct a tire rubbing on a strut. After they inspected the car they found it needed a new wheel bearing on the left front and sent me a video of the car on the lift and the excess play while pulling the tire side to side. They replaced the bearing and then did an alignment. This was done for a fair price and the car runs smooth again. This is a good place not only for tires but also for engine repair, suspension work, brakes and a number of other things. My new go to garage.

Jun 27, 2024

I’ve taken my collection of vehicles to this Firestone off William Cannon and Brodie since I moved to Austin in 2010. Dale is awesome and has always taken care of my issues and concerns with timely services and competitive pricing! Just recently took my vehicle in for an oil change and asked for a wheel alignment last minute. They brought it to my attention that I had purchased a lifetime wheel alignment for that particular vehicle and made sure that I wasn’t charged for it as I was ready to pay for it at the counter.

Jun 27, 2024

Let's face it you will always have to get your car serviced, whether its regular maintenance like oil changes or something else. I trust my Firestone crew. They never give me a hard sell and they just give me the facts and let me make the choices. They are tops!

Jun 27, 2024

I am in town helping out with my grandmother. My tire was damaged as I got off the freeway. I pulled into the store 5 minutes before closing. I asked only for air, hoping it would hold me over till morning. The staff were kind enough to help out, despite the compressor already having been shut off. I found out later the damage was extensive & ended up leaving the car there overnight, dropping a key in the drop box & requesting a new tire. I was up and running before noon the next day. Kudos, thanks, & job well done. My family owns a car shop. I know how hard it is when someone comes in at the last minute. I was treated with kindness & courtesy. Thank you! Jen Severns

Jun 27, 2024

I have been coming to this shop exclusively for the past 4 years. Great, honest auto work and outstanding customer service! This is the only shop I would goto in South Austin!

Jun 27, 2024

Mark your tires before you get a tire rotation done! This is 2nd time in a row that I have asked to have my tires rotated and it shows completed on invoice but is not completed. I notice this as a repeat problem with this location, so i started marking my tires to verify if rotation is done. Last time I complained to desk clerk also, but no corrective action except, sorry, bring it back in. Now again, i have to make another separate trip to Firestone location just for tire rotation. The only reason i am bringing my car again to this location is due to fact that I bought the tires at this location and rotation is supposed to be free. Very disappointed in the service at this location.

Jun 27, 2024

My only complaint about Firestone is the products - the tires and batteries fail with stunning regularity. BUT....this store has always done me right. Dale is a straight-shooting guy and the shop gives me solid work and has always been courteous and helpful.

Jun 27, 2024

My service was completed within a reasonable time.

Jun 27, 2024

made appointment at noon, 1 hour later & the car hasnt moved from the parking lot to be serviced. They are running 2 hours behind - didnt even call me to reschedule - just thought I would wait all day

Apr 27, 2024

Great Service, Great Staff I have been having my car serviced at the Firestone for over 15 years and I always feel like I receive great service and am treated like family, Dale, the manager, has always made me feel welcomed and offered unbiased advice. They make it easy to keep your car running.

Apr 27, 2024

Great service, fast, and the waiting lobby is really great and comfortable. You don't have to go anywhere just sit and relax while the service is provided to your vehicle

Apr 27, 2024

If I could give them a zero, I would I got a coupon for an alignment. I paid to get my tires mounted. They took my car into the bay and it came back 10 minutes later and told me that my aligment was done. That was a lie, I had to go to another shop and pay to get my alignment done. If you’re not able to complete my job, just be honest, but they lied to my face and told me that it was done and I didn’t want to argue with them so I just left They are shady as hell.

Apr 27, 2024

Super helpful and kind! Dale is excellent and made sure he figured out my car issue. Highly recommend!

Apr 27, 2024

The professional detailed service received on my first ever at this location was worth the drive. The Manager helped me with selecting the right tires and required mounting service. While, the car was being serviced I was able to walk and feast at a local restaurant. The work per my car was complete by the time I finished eating. Overall, great price, professional honest service, and integrity revealed.