Firestone Complete Auto Care

Nov 20, 2024

I just submitted a Firestone questionnaire about my recent service for 3 tire pressure sensors, with tire rotation and balance and alignment covered under lifetime service agreement. There was an option to also submit a Google review so I accepted. It is in quotes as follows. "First, let me make this observation. The appearance and atmosphere is 10x's better than my last visit. The atmosphere then was miserable. I could just tell the employees were miserable. Expressions were stoic. My recent visit was much better. Alton was awesome. The email updates were an unexpected surprise. I responded with a '9' for satisfaction. I'd like to get the same great service before I give a 10. I responded with an '8' for recommendation. Again, I'd like to see the same great service before I respond with a higher ranking." Total cost was $353. I thought that was better than reasonable.

Nov 13, 2024

Great guys

Nov 13, 2024

Great repair shop

Nov 06, 2024

I kick myself every time I go back to this company

Oct 27, 2024

Had a 9am appointment. They told me it would be done by 11am. They had my car until 3pm.

Oct 27, 2024

I went to this Firestone location for a complete vehicle inspection, mainly because my brakes felt off, and I suspected it was time for a replacement. The mechanics replaced my brakes, but after the service, they were even worse—there was yanking and screeching every time I used them. I returned a couple of days later, only to be told that this was “normal” for new brakes. It absolutely was not normal. They gaslit me and refused to fix the problem. My car was in worse condition than when I brought it in, and they provided no help at all. Very disappointing experience.

Oct 27, 2024

Poor service from this gentleman need a class for some good customer service Didn’t explain anything just gives me the paper and leaves me hanging. Need to smile more buddy poor customer service

Sep 27, 2024

For a Sunday, the staff and technicians were organized and ready to go. I specifically came back to this location because of the wonderful service I received my last visit great job Daniel and Alton

Sep 27, 2024

I called this facility to see about bringing my car in for a/c checkup as it was blowing warm air. Mr. Beltran was very professional and friendly and I did make an appt. I was very apprehensive as I’d never been here before and dreaded to think I needed a new a/c, but I just had a small leak. He let me have a small amount of Freon to hold me over til I can bring it back. This is the place to go if you do not have a place to go… your car will love you.

Sep 27, 2024

Poorly managed. Made an appointment by phone and even called the next day to verify. When I arrived the manager said he had no appointment for me, to come back next week. He also couldn't even say which of his employees would have been answering the phone that day. Clearly not well managed don't waste your time

Sep 27, 2024

Three and a half hours to have breaks done on only one axle. With an appointment! Used to be my go to place. No longer.

Aug 27, 2024

Bought ALENZA AS ULTRA BL 2745/40/21 @ 350 a piece. Only last 10k miles??? Then they say no warranty repair? Pathetic. Lost all business from me.

Jul 27, 2024

Fast friendly service.

Jul 27, 2024

I brought my car in for an inspection, oil change, tire rotation, and wiper blade change. When Daniel tells me the work is done he says, "Jiffy Lube messed up your drain plug. Dont know if they stripped it or over-tightened it last time you had your oil changed, but you need to take it back to them and have them fix it." To that I said, "Do I have a leak now? Because it wasn't leaking when I brought it in today." Daniel then said, "It's in there (the drain plug), but you'll need to have it fixed because it's stripped really bad." So I drove to HEB to get my registration. After about 10min in the parking lot, a 6" puddle of oil had pooled up under my car. I drove back to Firestone Ben White and told Daniel, "Hey there's a significant leak now. Again, it wasn't leaking when I dropped it off earlier. Did you tech take a photo of the drain plug threads when he first removed it? Why didn't you call me when you first noticed the damage?" Daniel immediately told me "I'm not gonna eat anything or refund you. I did the service you hired me to do. Jiffy Lube did the damage (*6 months ago). You can call my manager if you want." Pretty disappointed. I doubt there was previous damage to the drain plug since there was zero leak prior, but I'd have accepted the explanation if they had called and told me before they completed the oil change and gave me options (there's an auto mechanic right next door). And to suggest that I take it up with Jiffy Lube quite the stretch. As of now, I have no reason not to believe Firestone did the damage today. I called the 800 number and have kicked this up to a Firestone claim specialist. Hopefully, I can get reimbursed for a new oil pain and oil change. Two weeks later….a 3rd party inspector called me to see if he could come inspect the damage, but I told him I had to have a new oil pan installed at my own expense. And it turned out that the Firestone tech had in fact put in a new oversized drain plug in an attempt to slow the new leak, and Firestone never told me that and failed to put that in my vehicle report. I also told the inspector that I fully understand, Firestone’s claim that the damage was caused by whoever changed the oil last, but because they didn’t call me when they first discovered the damage and didn’t give me the option to put in a temporary drain plug or try an oversized plug , that I had no other recourse than to assume they caused the damage themselves.

Jul 27, 2024

Service was very quick and communication on maintenance recommendations and price was great! I came in at the end of the day and they helped me fit in an unexpected maintenance so I wouldn’t have to come back another day. The technician and receptionist were friendly, I will definitely come back to this location for future services.

Jun 27, 2024

I've always had a good experience with firestone and will continue to go back for services on my car

May 27, 2024

Had a terrible experience with this place. I also never leave negative reviews but felt like I had to this time. I called ahead saying there was an electrical issue with my 2019 Ford Mustang. They said they could fix it, and kept my car for a whole day. At the end they called me, closed out my ticket without telling me, and said they couldn't duplicate the issue. I drove over there, drove it around the block, recorded the issue on my phone and went back. They told me they didn't want to work on it, and to take it to the dealer. TLDR: These guys can be jerks, and they only work on stuff they want to work on, when they want to. Fine way to operate a business, but I won't be going back.

May 27, 2024

Sales staff was great, explain repair in detail, no over charging, will definitely return for future repairs

May 27, 2024

Had a great experience here! Daniel was super helpful and friendly. Will definitely come back for any car issues I may have in the future.

Apr 27, 2024

Firestone is the worst auto place there is. I paid for an inspection and they failed it because a headlight was out but when I went to replace it, the same light wasn’t plugged in fully and became bright again. Almost like they unplugged it to force me to pay for a new headlight and another inspection. do not come to Firestone

Apr 27, 2024

Took care of my a/c system and even did a courtesy check on the entire system. They were really busy, but I didn’t mind the wait since they were all nice and efficient. 👍🏽

Apr 27, 2024

Use%20this%20store%20regularly.%20%20Prompt%20and%20courteous.%20%20100%%20satsified.

Mar 27, 2024

Good. Fast. Helpful. Courteous. No complaints at all.

Mar 27, 2024

I don’t know how they only have 3.9 stars, they are amazing and everyone of the workers are really nice and helpful and respectful to the customers and the cars. I will always come back. Few years later and I still feel the same they are great.

Mar 27, 2024

Nice staff and very fast! Good place to get your annual safety inspection done.

Feb 27, 2024

A big thank you to Daniel + his team for taking care of me and my vehicle timely, respectfully and carefully. It was a big repair with a quick turn around. I appreciated their kindness and transparency through the process. Fair pricing and great work. Thank you!

Jan 27, 2024

2 weeks ago I brought my car in for oil change and tire rotation. I told the intake person that my right passenger tire has a small leak. After about 1.5 hours, I paid for the service and was told that there were no leaks and the tires were rotated. After two weeks, my car tire pressure was low again from the same tire. I realized that they did not rotate my tires. I went in and talked to the manager, he agreed to perform the tire rotation, gave me $19.79 credit and found two nails on my tire. I had to buy a new tire because it could not be fixed. My issue here is that they should NOT take my money for the rotation and not doing the job. I am very disappointed at this location (or perhaps the Firestone brand) since I have been using their services for over 10 years. My conclusion is that this (particular) Firestone location should not be trusted.

Jan 27, 2024

Daniel always takes care of our vehicles. Prompt and courteous!

Jan 27, 2024

I had a flat tire about 4 months ago, luckily I found this Firestone open on Sunday, so I took my car in and it took them about 5 hours to replace it, no complaints since it was Sunday and I had no appointment. Today I just went in with the old invoice and asked for a quote for replacing the other 3 tires with the same kind of tire that was replaced 4 months ago, hoping to get some discount for buying 3 tires and end of year sale, the guy at the shop handed me the printed quote and said that's the best price he could do for me, so I thanked him and went home thinking I will make an appointment for next week, but after I looked closely, the new quote was even more expensive per tire plus labor than the last one. The breakdown says there's a 5% discount here and there, but also some items were also added that I was not charged for the last tire I replaced.

Jan 27, 2024

I had a loose engine mount and needed an alignment. I scheduled an appointment at this location and I dropped my car off at 1pm. They had my car fixed by 5pm. They were friendly and professional.

Jan 27, 2024

Ladies, if you like being mansplained to, you will love this store. They have the best mansplainers available. If you don't like it, they will tell you to take your business elsewhere. Best advice ever. I've already made my appointment with Auto Tek.

Jan 27, 2024

Open during the New Year’s weekend holiday. Made it super handy and helpful to get a nail repair done when everyone else seemed to be closed. Alton was super helpful!

Jan 27, 2024

Unprofessional from the onset. What a poorly operated business. Offended at the slightest conversation when a WOMAN is trying to understand the options on her vehicle. Absolutely unheard of. That is why people stay away from chains like Firestone. If you are a woman stay away from this place. Sorry but Im not giving business to a rude impatient branch

Dec 27, 2023

Absolutely horrible experience, one of the service writers bowed up to me calling me "homeboy" this place is ghetto and I always question a Firestone only reason why I was here is because my company has a national account with Firestone so I am forced to go. They didn't put oil in my truck and when I asked for the paper work it said they charged me 11 qts or oil for a Chrysler 3.8L that takes 6.0 quarts. Nobody knows what they are doing and could care less about your safety, do not bring your family car here it may be your last trip home.

Dec 27, 2023

Adan , gave me Great customer service, Very Courteous and knows how to greet the customer. I went in to get Air in my 🛞 tire all four and I know he was busy but he acknowledged me as a customer and helped me. Thanks 🙏

Dec 27, 2023

Daniel and his team quickly handled my lug nut issue that was incredibly frustrating to deal with. If your job needs are quick to do for a shop, this is the place you should take your vehicle.

Dec 27, 2023

Excellent service. I needed a state inspection and alignment Christmas Eve (a Sunday) before year end and with an inflexible work schedule. They took care of both the inspection and alignment faster than quoted. I would recommend these guys at the Ben White Blvd location.