Firestone Complete Auto Care

Oct 17, 2024

All the associates I worked with were incredibly helpful and the engineers/mechanics figured out what was wrong with my car, what it needed to drive better/safer and what future maintenance would be needed down the road! It's incredibly easy to make any appointment and they always try to be accommodating to your needs and schedule. Thank you firestone!!

Sep 17, 2024

The Reps were very courteous and very helpful

Aug 17, 2024

Horrible customer service.

Aug 17, 2024

I highly recommend this auto shop. We had problem after problem with our car and they did not give up on finding the problem. They always greeted us upon arrival and welcoming. This will be our set auto location for our car needs. They do their research and do what they can to ensure quality work.

Aug 17, 2024

Isquian was amazing!! Highly recommend! He answered my thousand questions and fixed every problem and even helped us out with the price! Will definitely recommend!!!

Aug 17, 2024

The office on Stine was dirty and unpleasant to work with. You get good managers and they leave. Why? I am tired of being charged for something I already paid for. And I am tired of being told one thing and finding out later it completely different

Jul 17, 2024

Good one

Jul 17, 2024

Great Experience.

Jul 17, 2024

Gud work

Jul 17, 2024

My go to place for all my car needs. Dropped off the car this morning for some major repairs and was done by the time I was off work. Service was great and staff very friendly and helpful

Jul 17, 2024

They helped me in an emergency situation within an hour I got a new tire put on. They are great fast service highly recommend them.

Jun 17, 2024

It's the best Firestone branch I've ever dealt with. I'm in LA, but I drive all the way to this shop in Bakersfield because of their great service. I go to this store mainly for alignment and the do fantastic job. Very professional, respectful, and friendly staff. I strongly recommend using their services 👍

May 17, 2024

Fast,friendly, knowledgeable. Great service all around.

May 17, 2024

Has gotten super expensive over the years . Might as well take my cars to honda for service if that's the case . Damn 🤔

May 17, 2024

I always go to this firestone location.Cesar and the rest of the team are very knowledgeable and honest. Their prices are reasonable. I usually go there for alignment but if anything else is wrong with my vehicle i won't doubt to take it there as i know it'll be in good hands.

May 17, 2024

Just had tires mounted Great price and Ceaser was friendly and curtious very helpful they balanced and mounted the tires very quickly I even applied for one of their credit cards I will definitely go back there for future needs for my car

Apr 17, 2024

They are knowledgeable and friendly. They are going above and beyond to take total care of my car.

Apr 17, 2024

Dropped off the car for an oil change. Service was quick. Loved this visit.

Apr 17, 2024

The person who helped me was extremely helpful and super nice which made my experience great!

Mar 17, 2024

Over the phone and in person customer service was great! Knowledgeable staff. Fair pricing. Quick service. Open til 6pm! Feel very comfortable taking my 2003 Ranger back in the future as needed. Thanks! Satisfied customer here.

Feb 17, 2024

Best workers around and doesn't take all day and very friendly

Feb 17, 2024

Service on January 13 2024 I got an oil change Jan 13th a week before I had my spark plugs changed, so I had an appointment and it still took 2 hours and my oil still seemed dirty after when I checked it, the paperwork said my windshield wiper fluid was topped off it was actually empty afterwards and it was not which makes me think did they even check the rest of my fluids... Service on January 20th 2024 I was getting spark plugs changed, I was quoted 186 from brad and I got a 50 dollar discount for applying for your card so 136 with labor and tax, well I called the only other Firestone in town and got a quote for my same car and motor and was quoted 136 with labor and tax but without the 50 dollars off so like 86 with the discount, and then I called the same Firestone off of stine road that I always go to and got a quote from Jesus for 166 with labor and and tax but was still charged 190 by brad minus the discount for a grand total of 142.98... I was charged 26.99 for each spark plug

Jan 17, 2024

Brad service/ sales manager was very polite, knowledgeable in regards to my vehicle. Also explained how everything would be done,very detailed. A young woman service tech/ mechanic with blonde brownish hair was very polite and helpful as well. So was a young man with blonde hair was very helpful he was very polite and helped me bring my old battery to the car because it was dirty he didn't want me to carry it. Which was very nice and respectful I appreciate it. The service was fast and efficient. Yes I would recommend Firestone Complete Auto Care for their cars. I also just brought my other car in Monday 1,2024 @ 9 am because I am very confident in the work they provide.

Jan 17, 2024

I finally have a trustworthy mechanic. All great experiences so far. Staff are knowledgeable, friendly, and professional. Prices are fair and reasonable. They work with German cars and handle all car maintenance and preventative care. The automotive technician explained in simple terms the car issue so I was able to understand what was going on with my car. Thank you!

Dec 17, 2023

💞A year ago, just before Thanksgiving, a criminal neighbor put sugar in my car's gas tank. He wanted me to move out so his family could rent the house where I was living while my husband Jose was serving a too-long (and unfair) sentence in a California prison. I discovered the attack when I tried to fill up my Chevy's tank, and gas spewed back at me. I had my car towed to this Firestone just before closing. Cesar and his mechanics saved my car! The sugar got stuck on a filter in the gas line and didn't enter the gas tank. After cleaning out the line for a reasonable price, Cesar gave me a free bottle of gas tank cleaner. He even helped me get a Firestone credit card to pay for the repairs. My husband Jose should be free before next Thanksgiving, and maybe we will go thank Cesar again, together💞

Nov 17, 2023

Always great service and recommendations

Nov 17, 2023

Good customer service and good prices. Last 6 months I have purchased 2 lifetime alignments on 2 vehicles and new set of tires. Found my tire store. I have had plenty of vehicles and tried other places for the last 20 years.

Nov 17, 2023

I have never had a problem with this Firestone location. However, on my last visit I had 4 new tires put on, and to take over two hours is unreasonable. Especially when I hear the Manager on the phone asking other stores if they could use some help because they have techs just standing around. The manager is nice enough, but he seems to lack the authority to get his techs to work quickly and in this case, work at all.

Nov 17, 2023

One of my Yokahama tires got a screw in it their Firestone crew got me a new Firestone which were originally on my Fiat Pop 500.they called me as soon as my size of tire came in. Thank you Ming Firestone for keeping on the road and working with good quality tire products

Nov 17, 2023

Pretty in and out when needing an oil change on the work truck.

Nov 17, 2023

Worst customer service. Guy at the front desk was very rude! Don’t recommend this place to anyone. My new tire popped in the freeway almost crashed!! I was told by Bridgestone warranty to take it in so they could inspect it. The guy at the front said he didn’t have time to leave my tire and maybe he’d check it the next day. I needed my tire fixed since I live about 40 min away and that was the nearest location. I couldn’t continue to drive on my spare tire. WORST CUSTOMER SERVICE EVER!! Will continue to tell all my family and friends about this place. DONT RECOMMEND. They really need to train their employees. Will be contacting corporate about this.