Firestone Complete Auto Care

Jan 24, 2025

They were very detailed and explained everything to me. My waiting time wasn't long

Jan 17, 2025

Tires installed efficiently. Oil checked and changed. Friendly staff. Excellent service

Jan 07, 2025

I had a completely flat time. I was able to pump it up and drive to the store and be on my way in a couple hours with two new tires. Thanks for getting it done

Jan 07, 2025

The location has definitely seen better days, but the manager Shawn is AWESOME. Very organized and polite. It seemed like the staff was on top of it too. Definitely recommend!

Jan 07, 2025

The supervisor and team took very good care of my vehicle. Let me know exactly what was needed and made sure it was done well and in a timely fashion. Awesome work team. Thank you.

Dec 07, 2024

My initial visit was to have my vehicle aligned and tires rotated. The drive home after the alignment and tire rotation felt a bit off. So I called to schedule a next day appointment with the manager to further evaluate the problem. Upon my arrival the manager welcomed me into the store,he listened to my concerns and immediately explained a few solutions first by printingout my worksheet. We went for a test drive ,Ms.B returned to the shop. "She feels as if the alignment is off",my surmise. We took Ms.B for another test run this time I drove the mechanic around the block and back. Ms. B had pulling to the left. He took her back into the shop and rotated the tires back to their original Weare ,this was the solution. FireStone got Ms.B right. Thanks to the manager for his kindness and throughness,and consideration I will return for a set of tires in the near future. Thank you for making me a satisfied customer. And my apologies to the first mechanic who serviced my Ms.B The alignment was properly done the first time by her. "So please don't be so quick to judge FireSone before getting the facts and hearing the solution. Best regards, Mrs. Holland 🇳🇱

Dec 07, 2024

Took my 2015 Chevy traverse lt to get differential service and when I picked my car up my alignment was messed up and I had lights on that I never seen before and my frame of my car shook while driving when it wasn't like that when I left my truck with them so I called and took my car back to have them correct whatever they shouldn't have bothered and after there service I no longer have a truck that didn't have any problems until I went to this shop and I will be looking into some further action because I just had my truck serviced at pep boys less than 24 hrs before bringing it here and I get inspections every visit and nothing was wrong with my truck but my pep boys inspection will provide me with some backing that would prove they did something besides what I paid for never take your car to this establishment if you still want your vehicle

Dec 07, 2024

Went back to get my car alignment redone cause they didn’t do it correctly for the first time, since I was there I asked them to activate my tire sensor and they said they need to do a sensor diagnostic which will cost 50 dollars, I agreed to it. Than they came back and said there wasn’t any sensors that was on the tires so there is nothing to diagnose but they still charged me 50 dollars ! They are out to get your money and they don’t care less about you or your car! Just beware they are scammers at its best ! Oh and putting on four sensors are 500$ they are out of their minds ! Just take you business somewhere else!!! Last time I go there ever again ! Sad thing was it was the actual head manager that was the problem he’s so money hungry! It’s so hard to find a good and honest mechanic these days !!!!!

Nov 07, 2024

This has been the most frustrating, time-consuming, and costly service experience I’ve ever had, and I highly advise anyone considering Firestone for brake work to look elsewhere. It all began when I brought my car in for squealing brakes. After nine visits, countless hours lost, and an astonishing lack of professionalism, the issue was finally resolved, but at a tremendous cost to me, both in time and frustration. *Initial Brake Job Gone Wrong* The initial problem involved a grinding noise coming from my rear brakes. Over the course of the first six visits (yes, six), the staff repeatedly failed to resolve the issue. It wasn’t until they completely redid the rear drum brakes that the problem was finally fixed. But by then, I had wasted numerous hours going back and forth, dealing with the same problem over and over again. *Unnecessary Repairs and Poor Communication* What makes this even worse is that it’s possible the rear drum brakes weren’t even the real issue. The original grinding problem seemed to have been resolved after resurfacing the front rotors during the third visit, raising serious questions about whether the rear brake work was needed at all. This just adds to my frustration and makes me feel like I was charged for work that wasn’t necessary. In addition to the poor repair work, the communication throughout this entire process was abysmal. I was initially asked to bring printed copies of my Uber and Lyft receipts (which totaled $120+) to the store manager, Eddie. After wasting my time pulling up, printing, and bringing in those receipts, I was told they actually needed to be emailed instead. This level of disorganization is unacceptable, and it caused me even more unnecessary effort. *Front Brake Issues After Resurfacing* Just when I thought the nightmare was over, another problem cropped up. After Firestone resurfaced my front brakes as part of their attempts to fix the rear, my front brakes began making a low-pitched, pulsing grinding noise when braking from low speeds. I could feel the vibration through the brake pedal, and it’s louder than the original issue with the rear brakes. Given that Firestone also replaced these front brakes last year, I can’t help but feel this issue is the result of the subpar workmanship that seems to be a recurring theme here. *Unprofessional Staff and Long Waits* The staff at this location exhibited a shocking lack of professionalism. On more than one occasion, when I came to pick up my car, I was left waiting in the lobby because no one was at the counter. During my seventh or eighth visit, I had to interrupt the technicians to ask them to find Eddie, the manager. There was simply no concern for customer service or even basic courtesy. The store manager had the nerve to say that he “didn’t want his store to take the hit.” With all due respect, I don’t care about your store’s bottom line–I care about the hit I took in lost time, transportation expenses, and hours of frustration. *A History of Poor Service* Last year, when I brought my car in for front brake repairs, they over-torqued the rotors, causing pulsing when braking. After fighting with me and insisting nothing was wrong, they finally admitted fault after a manager drove the car and noticed the issue. They replaced the rotors for a second time. Despite this, I made the mistake of giving Firestone another chance, thinking this time would be different. I deeply regret that decision. *Final Resolution After 9 Visits* After nine visits and considerable stress, Firestone, through the intervention of an area manager, was able to finally get my car in proper working order. Not only were their repairs faulty, but their customer service was appalling, their staff was rude and dismissive, and their management seemed more concerned with avoiding internal penalties than actually resolving customer issues. I was able to get the brake job refunded and my Uber receipts covered, I do appreciate this. But the lost time, missing work, and frustration cannot be compensated for.

Sep 07, 2024

I made appt on line got reservation # for 2 pm showed up to be told they weren't taking anymore cars. I told the female who was at desk I had reservation # in her most rude response told me that if I didn't get a call for confirmation then I didn't have an appt. Well in your web site it actually stStes if there is no appt avail or a dif time they will contact you but no contact your appt is good that directly on web site when I pulled up site she was even more rudely adamitt,so at that point I told them I would never be back and directly called south Hanover St location told them what just happened and they honored my appt and I'm their waiting rm as I am writing this to let you know how rude disrespectful and extremely incompetent at this location I also wanted to let people know I love Firestone that's why I immediately called south Hanover St location where there customer service is impeccable. I'm sry you lost my business for this location permentaly due to staff rudeness and inconsideration for my time and convenience of using your website and by the way I wrote a 5 star review for south Hanover Firestone cause they corrected all the misfortune from this location

Sep 07, 2024

Went to get a flat changed. Least helpful car service I've had.

Aug 07, 2024

2020 Edmondson ave tow stop smoking shop very well

Aug 07, 2024

I respect the judgement/decision of the mechanics and the technicians at this local firestone store, service is second to none, an excellent group of men and women to deal with and to trust with all of your automobile service needs.

Aug 07, 2024

Made an appointment online for 9am on Friday. Received an email Thursday changing my time to noon. I rearranged my day and checked my email before going to see if there were any other changes. Got there at 12 and the counter person said they tried to contact me as they couldn't take me. When I said I'd checked my email before coming, they said they tried to call. As I had no missed calls or voice messages, I asked what number they called. Only reply was: the number on file. I'm sure I tried to call you. Won't go back and wish I could leave negative stars.

Aug 07, 2024

The manager Shawn was very helpful and friendly, and was able to accommodate my tire change as a walk-in within a couple of hours. The roads in Baltimore are terrible, and I've had many flats since living here. The warranty on tires purchased from this Firestone location has always made replacement fairly convenient and reasonably priced. They also performed a general check on my car, which I appreciated. Service there is always professional, expedient, and friendly.

Jul 07, 2024

Never go to this place. they try to steal money. they force you to buy a new tires even though you dont want. the guy and one ladies that repair is very aggressive. they will leave your car damaged if you decide not to change tire.. these people should not be working in a place like that.. he even ask me cash in return so that he can keep money by himself.

Jun 07, 2024

I’ve taken my fleet vehicle here for service twice and couldn’t be happier with both experiences. The service manager, Jamal and all of the staff are super friendly, honest and straight forward. I’m happy to have these guys in the neighborhood!

Jun 07, 2024

The customer service was phenomenal I was assisted by John who took his time to explain and go over in detail what I was looking at. Now the check engine light came back on my vehicle dashboard on 5/16 brought it back in and they(Firestone) remove it again, to my surprise on 5/18 I start my car again and the check engine light is on. I’m never bring my car to Firestone once that occurred I reported them to better business bureau and made an appointment with the ford dealer Firestone placed band-Aids over what the issue are.

May 07, 2024

Update - Still the best service around. Easy appointments kept on time at a fair price. I wouldn't go anywhere else for my tire needs. Original - Fast speedy service at the price they quoted.

Apr 07, 2024

I had an appointment and it took 5 hrs for an oil change and to change two front tires. It's only fair that I add: I'm in an Avis long-term rental and between submitting the work orders and priority going to customer who are paying the premium as opposed to a B2B discount. My wait is explanable... however inconvenient for me.

Apr 07, 2024

The store knowledge of products and customer service

Mar 07, 2024

Very professional over the phone. Got me in and out same day. Dealership would have taken a week

Feb 07, 2024

Correction: To my previous review, which I couldn't find. The manager, Sean, I believe was his name was awesome. Big belly with the beard who worked the front acted like he didn't remember handling my service at the front and tried to blame me not getting a tire plug with my oil change on Jamal since his name was listed as confirming my online reservation. Come to find out, big belly never added it on to my service as I instructed. GM Sean handled my concern with professionalism and kindness. Thank you.

Feb 07, 2024

Don’t do oil change here!! I have a lifetime membership for alignment and rotation service. They don’t fill the oil to full and also they forget to put the gasket back on and close it tight enough. In a day or few hours it started licking happened to me 3 times really sucks

Feb 07, 2024

Don’t go unless you’re desperate/in a bind.

Feb 07, 2024

Everyone working here is mad for no reason, or they are beefing with each other. Customer service is a zero. Besides, who charges $1800.00 for tie rods and ball joints. They lost their minds.

Feb 07, 2024

Good group of professional mechanics, technicians, they always listen to the customer first, then after a thorough investigation, give their recommendation to the customer.

Feb 07, 2024

Great customer service, very detailed

Feb 07, 2024

I called to see what they charge for a oil change they gave me a price and I paid just what they told me over the phone Shawn the manager was great

Feb 07, 2024

Terrible service and theft customer’s money because they make higher prices than other services. My car had showing issues on engine lights and trac off warning light. Firestone charged me $110.99 for Diagnostic services cost $110.99 while other services free. Worker/ technician services said need to spark plug and coil on plug , tune up and oxygen sensor cost $968. I refused to do it. I called Exxon service, mechanic man said everything is $350 for spark plug replacement with fuel system cleaning, but no need to ignition coil because somewhere wire was damaged by rat ate it out. I thanked to mechanic man who I trust.

Feb 07, 2024

Very professional

Feb 07, 2024

Good service