Firestone Complete Auto Care

Feb 02, 2025

Got a screw in our tire and called to see if they could fit us in for a tire patch and were told yes. We got there and were told it would take 30 minutes. After more than an hour and a half waiting we were told it would be another 40 minutes wait. This was ridiculous so we ended up leaving and going down the street to another shop that was able to do the work in 15 minutes and charged 1/2 the price.

Jan 30, 2025

I called here and spoke to David about a tire for my father's car. My father went and spoke to David in person. David ordered the tire and made an appointment for my Dad the next day. I just wanna say he was very pleased with the service provided with David. He said David was a very helpful and truly a remarkable person. Thank you David for providing excellent customer service to my Dad

Jan 30, 2025

I would like to send a big thank you to Firestone employee David Molock! I brought my sister who is almost 82 years old to your store this afternoon. You understood her budget and helped her get the tires she needed. You also serviced her so quickly. I spoke with her this afternoon and she was very pleased. Thank You Again!

Jan 16, 2025

I had an appt for a flat tire fix. Marvin waited on me. I asked how long will it take to fix tire. Frustratingly he replied I don't know. After 4 HOURS waiting he said he rubbed his hand on my tire (never doing the tire test) and said in his opinion nothing was wrong with my tire. By the time I got home my tire was flat again. The next day I went to the Firestone in Westminster where the Rep patched the existing hole in my tire in less than 30 minutes. I missed several appts and work that day. In my opinion, Marvin needs more training. And the guys in the repair shop were having so much loud laughter fun, that some of the customers were asking for their key back and leaving. Will go to Firestone again, but not the York Rd store. Thanks.

Jan 06, 2025

Anyssa was very helpful and even remembered me from a single previous visit months ago. She got my car in and out in the same day with exactly the services I requested. Solomon performed the service and also identified and repaired a puncture in one of the other tires. Excellent work all around.

Jan 06, 2025

Customer service from Marvin and Dave was excellent!! This was my first time coming to Firestone. I usually go to the dealer just from past experience of service shops working on my car and either breaking something or telling me I need something that with a second opinion I found out I didn’t. They seen a woman coming and tried to get over on me. However at Firestone on York road it was the complete opposite! Definitely will be back

Jan 06, 2025

Great Customer service and explained my issue thoroughly.

Jan 06, 2025

Staff was courteous and kind!!

Jan 06, 2025

Waited over 2 hours with an appt for a headlight change, wasn’t notified when my car was done (I had to find it myself in the lot) so was waiting on my car for who knows how long. Very slow and not good customer service.

Jan 06, 2025

staff worked hard to come up with a fix for my problem. kept me in the loop on progress and cost. thank you.

Dec 06, 2024

Always good customer service and good work!!

Dec 06, 2024

Service advisor and technician were both knowledgeable and extremely friendly. I needed a battery but didn’t have the car present. They asked the right questions to ensure I got the right one the first time. They had to order the battery from another store and it arrived within 15 minutes. 10/10 great experience.

Dec 06, 2024

Try and charge for things you don’t need. Avoid this place

Nov 06, 2024

Misleading! I took my Audi for a tire repair and they told me I needed a new tire and it couldn't be patched - which was false. I took my car in for a tire repair/patch. I was fortunate to see the location of the nail in my tire before I took it in. They called me and said it wasn't repairable. When I asked why they said it was to close to the side, which I knew it wasn't and they just happen to have a tire in stock- so they would replace it. I said, no - I would bring my husband with me to look at the tire and take it somewhere else. They then called back and said - Oh wait, now we can repair it. Terrible!

Nov 06, 2024

My friend brought her car in 3 weeks ago to diagnose check engine light and fix heater blowing out cold air. For 3 weeks they have said they will get to car/are working on car. Promised it would be done yesterday. Today she called and was told they would get to it today or tomorrow. So lies upon lies upon lies. She is going to get the car and take it to real mechanics and not liars. Her friends and coworkers have been giving her rides and inconvenience to multiple people. She is going to surprise then and pick up car so they don't damage car parts so it won't start.

Nov 06, 2024

The service was so exceptional I bought the whole crew pizza

Oct 06, 2024

I got tires from this location and the customer representative was really courteous and took time to answer all my questions. Would highly recommend this location! Thanks for a great service!

Oct 06, 2024

I had a bolt stuck in my tire that I urgently needed repaired prior to work the next day. Anyssa and crew got me in quickly and were able to complete the work in good time for a good price. Anyssa projected professionalism and care for customers. My many thanks!

Oct 06, 2024

Shawn and Anyssa, the technicians, took good care of me. Shawn took the time to explain my repairs and make sure my car was serviced right, and Anyssa kept me informed of anything else. Thanks for the great customer service—I appreciate it!

Oct 06, 2024

Best place to get all services They let me know it will take longer than anticipated but they got my 4 tires and alignment done same (within reasonable time too!!)

Oct 06, 2024

I needed a tire patched. I’m from out of town visiting relatives. I walked in on a Friday afternoon and they couldn’t fix my tire but scheduled an appointment for 10:30 AM the next day. The next morning I was there at 10:30 sharp, and after three hours, they never touched my car. So I went back in to the service desk and asked them how much longer that it would be and they were as rude as they could possibly be and said not until late in the afternoon! Made no eye contact , mumbled , And I couldn’t get a straight answer. So I asked for my key back. I went up York Road to Midas auto and tire care and they were fantastic and patch my tire right away. Firestone needs to learn a little something about courteousness and SERVICE.

Oct 06, 2024

PLEASE think twice before releasing your car. Lesson learned never again!!!

Oct 06, 2024

The number is 007005 I purchased 4 tires.i made it clear to the customer service that I didn't want the white letters showing outside on the tires.i noticed when the mechanic had it on the front alignment that the tires was not placed the way I asked them to and I said something to David the store manager and he mentioned it to the mechanic to change them at that point I think that's when they damage my rims as you see in the picture of my rims are damaged and I feel the store or the owner should compensate me for the damage especially the money that I spent on them tires I will not recommend anybody to that store location I feel it's a lot of talking less working with the mechanics doing there job. I called the store and talk to the store manager David he asked me to send him some pictures I have not gotten the response back I appreciate if somebody can reach out and help me with this problem

Oct 06, 2024

This shop is negligent and dangerous to say the very least. Please if you care about yourself and any family or friends that will be in your vehicle, DO NOT LET THIS PLACE TOUCH YOUR VEHICLE!!! They cause over $2,000.00 in damage to my car and me and my daughter are lucky to be alive….thats what several mechanics at unrelated shops have told me. I have copious notes, damaged parts and professional statements to back up all of these claims. I can prove that the shop manager, David, personally told me and a coworker of mine on separate occasions that my car was safe to drive. This man could have cost me and my child our lives. I wish I was being dramatic. I paid almost $1,000.00 for this Firestone location to further damage my car. I should have listened to the reviews, they are bad for a reason. All of these people aren’t lying! This shop really has earned the bad reputation. Also, they tried to convince me that I caused the damage to my own car but thankfully they were stupid enough to hand us the part and we kept that too. This part is impossible to damage from driving, it was stripped at this shop. So keep in mind they are dishonest on top of everything else. I didn’t want to write this review but I felt obligated to do so because I don’t want anyone else to be put in a dangerous situation. There are way too many other options in the immediate area for car repairs, don’t risk it by trusting this business.

Sep 06, 2024

Attention: I would not recommend this location based on my experience. 1 In mid-July, I scheduled an appointment. When I called to confirm the day of, I was informed that I was not actually scheduled, After Arriving. 2 This week, I called to schedule an appointment for Wednesday. Upon arriving, I was told my appointment was actually for the following day. They also confirmed that I was previously scheduled before for the same work. 3 Today, when I visited, I was informed that the work I needed required coming in earlier when the main technician was present. This information was never communicated to me during my previous interactions with the establishment. I would not have written this review if I hadn’t felt that my time was wasted. Despite being understanding and giving this place multiple chances, the repeated issues have led to this one-star rating. As a paying customer who has taken time off work twice, I am deeply disappointed.

Sep 06, 2024

I thought the services provided were very good and the customer service was great. An experience I wasn't expecting.

Sep 06, 2024

Love this shop - excellent service!

Sep 06, 2024

Took 2 hours to diagnose and fix two slow leaks. Excessive time was caused by mechanic being called off of my job and put to work on another job that arrived after mine. Store unwilling to offer any kind of guarantee or warrantee on the work they performed.

Aug 06, 2024

They provided me with horrible auto mechanic service. Destroyed the cooling system of my car, the coolant leaked rapidly after they flushed my radiator and I paid for these services as rendered. I went back to them to see if they gonna correct it instead they were asking me for more money telling me I needed to fix the break, and so on. Before then, my car was perfectly fine, all I asked them to do was change my oil and tire rotation before they suggested all that nonsense to damage my car. I will never go there or any Firestone complete auto care again.

Jul 06, 2024

1. I had an appointment for 11 am, I arrived at 10.50, but I received the car only at 1 pm 2. what is most important for me, the camber of the ascent almost did not change, the rear wheel remained in a crooked position, the question is why did I spend 2 hours? 3. I was given a dirty car, which is true after my complaints, they cleaned it a little, breaking the mat holder, I had to clean the rest. In summary, I can say that this place is absolutely disappointing, and that under no circumstances should you do wheel alignment here, lost money , wasted time, no result

Jul 06, 2024

Don't go here, they'll overcharge you and won't fix the actual issue with your car. They will only give you a temporary fix.

Jul 06, 2024

I called at 12 noon for an oil change. They had an appointment at 3pm same day. I dropped car off at 2:30pm. They called me at 4:55pm to pick up, work completed. Very close and convenient, friendly and helpful staff.

Jul 06, 2024

I know there is quite a bit of 1-star reviews for the Firestone Complete Car Care shop on York Road in northeast Baltimore, and everyone’s experience is bound to be different. For me, however, as a first time customer, I found the shop and folks therein excellent, who provided prompt and courteous service with great communications. (Shout out to Mr. David M and Ms. Gironda!) I have no complaints about the work done. My only gripe is because of a weird discrepancy between the service items noted on the printed final invoice (same as what showed up on their computer) and the items that came up via the same invoice number on the Firestone app. There were items on the written invoice which were apparently completed, but according to the Firestone app those were “recommended but not done” (for the same store and invoice numbers). This discrepancy was mystifying and wasn’t clarified or resolved by the end. Also, their technician had incidentally stripped two (2) of the wheel lug nuts but thankfully, they were transparent about it and replaced the lug nuts the next day at no charge.

Jul 06, 2024

Staff was courteous and engaging with my questions and inquiries.

Jun 06, 2024

Horrible service.

Jun 06, 2024

This place was terrible. Staff was not transparent about what was really going on with my car. Staff were definitely dishonest about problems with my car to make money, specifically the asian guy at the front desk. He has no insight about cars and definitely needs more training. I was told that I needed several things to fix a minor problem with my car including an oil change although it was not time to have an oil change. The asian guy at the front desk told me where the nail was located in my tire meant it could not be repaired and I need to pay $195.00 for just the tire alone. I took it to Jiffy Lube and they diagnosed the car free of charge and did something minor which did not require any payment and just like magic my car was good as new. A guy at Jiffy Lube also had to take oil out my car since I had too much oil in it, which contraindicated Firestone story that I had no oil in my car. The small nail was removed from my tire and there was no leak, no air escaping and I was told my tire is still "good". I ended up losing $500 paying for things I did not need at Firestone. Wish I went anywhere else but Firestone before I paid $500 for something that I did not need nor did it correct the problem that I was having.