Firestone Complete Auto Care

Nov 22, 2024

Excellent customer service

Nov 06, 2024

Great customer service

Nov 06, 2024

Had a great, very professional, efficient experience here. Staff is awesome. I will be returning.

Nov 06, 2024

I came 2 days in a row to get my truck serviced. I informed them about my silverrock account and basically they didn't want to do the work. I was told that they don't deal with silverrock because they never pays. They need to do better on both sides. This is poor business practices by silverrock and Firestone.

Nov 06, 2024

Noah is a very friendly and helpful person. He was in the middle of something and came right helped me out and got me back on the road immediately

Oct 06, 2024

Incompetent worker could not fix my flat tire.i wasted 90 minutes there.they said they could sell me 2 new tires for FOUR HUNDRED DOLLARS. I took it elsewhere in my neighborhood. I pulled in and it was patched within 20 minutes for 30 dollars.ill never go to Firestone again

Oct 06, 2024

They waist my time and after they said you go to dealer

Oct 06, 2024

Excellent service with good customer service./Dave and Leo

Oct 06, 2024

Firestone on Eastern Ave is the best. Zulma and Leo were very helpful and both have great customer care! The store is very clean and all staff are great.

Oct 06, 2024

Leo

Oct 06, 2024

Leo and David were a great in getting me in for my services and kept me updated in the progress. I was able to get work done in a timely manner and learned new things about my own vehicle.

Oct 06, 2024

Service was done quickly and I was able to get an appointment that fit my timeline. Oil change, tire rotation and alignment check.

Oct 06, 2024

Zulma Cortes was amazing! Definitely recommend her when you visit next time :)

Sep 06, 2024

Great customer service

Sep 06, 2024

Such an easy transaction. Very personable and detail oriented..

Aug 06, 2024

Biggest waste of my time. Made an online appointment and went in on 7/22 for an oil change and complete vehicle inspection. They got my name wrong and listed it as Shannon with a totally different address on my invoice…no biggie. On 7/26 I was pulled over for a brake light being out. I scheduled ANOTHER appointment online for 7/29 to have the recommended brake work done AND to have the brake light repaired that they missed on the complete vehicle inspection. They again listed my name wrong. Today I learned light was NEVER REPLACED. I hope they actually did the $500+ brake rotor and pad replacement that I paid for, unlike the brake light. I called the shop when I found this out and they told me to bring it in tomorrow morning?? Are you kidding??? I already wasted so much time and money here—at the very least, you owe me for the brake light repair that you charged, but did not do. Will never be back to this location and probably will avoid Firestone in the future.

Aug 06, 2024

Great service, friendly staff, great communication. Noah made sure I understood everything and was very patient.

Aug 06, 2024

The wait time was short and the service was great

Aug 06, 2024

Tried to make me pay $4000 for parts that dont need to be replaced, and wouldnt let me buy the only thing that needs to be repaired.

Jul 06, 2024

All of the staff are very helpful and friendly!

Jul 06, 2024

BEWARE!! This place tried to rip me off big time. First it was $1,000 on the phone to replace front struts. Then when we left it there they put it up on the rack and said it was going to be $1,600 for struts and then they told me my back brakes were bad because they were "Rusty" and I had just changed them, break parts get rusty.They also wanted to change my back shocks which were tested as not bad at another shop. I'm not sure of the total cost but it would have been probably well over $2,500. They would not take the car down off the lift even when I asked him to and they told me they didn't know where the technician was even though I'm sure I just saw him . They wanted me to come out and look at the work I had already done my self. I ended up getting the problem fixed for $400 at another shop. It turned out it was just a simple front right strut replacement.

Jul 06, 2024

Over the past few years Firestone has saved me thousands of dollars on repairs and service. The Hyundai dealership prices are much higher, and the dealership often recommended repairs that Firestone found unnecessary (and they were never wrong). After years of being up-sold by they dealer, I appreciate the good communication and low-pressure transaction.

Jul 06, 2024

Serviced my granddaughters 2013 Hyundai Elantra.her first car and did a great job. State insp, brake caliper, alignment and fixed A/C so it now works! She is happy to have reliable transportation that now has A/C and heat for winter. Nice guys

Jul 06, 2024

The service was phenomenal and the manager of the store was very attentive to my needs on repairs to my car.

Jun 06, 2024

I came in on Wednesday May 22, 2024 with an alternator and battery problem that happened unexpectedly. The customer service I received from the mechanic was exceptional. He explained my problem thoroughly and was very patient. My encounter with the 2 ladies at the service desk was beyond helpful. Their attitude was positive throughout my whole experience. Never once did they get frustrated with me nor did they show any frustration. I was the frustrated one because I wasn’t financially equipped to get my truck fixed but they helped me with resolutions to start the process. I am grateful to have had this experience as bad as it seemed at first but they stuck through it with me and helped me until I was able to drive my truck home even though I couldn’t get it fixed by Firestone. Thank you ladies for providing me with exceptional customer service and staying so positive in my stressful situation. God bless you and I hope you get the biggest raise along with a promotion lol.

Jun 06, 2024

I had a pre-scheduled oil change for today. Arrived 20 minutes early, and it took two hours to complete while I waited.

Jun 06, 2024

I like this well oiled establishment. The wait time was fast and the service was exceptional. The staff and manager were very courteous. Thank you.

Jun 06, 2024

I paid $390 for service that did not solve my problem. I came in on Wednesday because my engine was running hot, and a hose was replaced and engine flushed. Thursday went in with the same problem and a radiator cap was replaced. Friday I was back again. I told the rep that when I turn on the air conditioner the car overheats. Finally, they diagnosed a radiator fan as being the problem and to fix, it could cost me over $400. Since there are several reasons that an engine would overheat, that should have been looked at initially. So much for diagnostics.

Jun 06, 2024

Really helpful, affordable and quick.

Jun 06, 2024

They are very professional, courteous and friendly. Explained everything to me.

Jun 06, 2024

Great service! Professional! My wife and I will be repeating customers.

May 06, 2024

Firestone sucks !!!!!! Especially the one eastern ave! Please yall don’t take your car to them. They never have ran on time for me. Even when I have made an appointment. I made an appointment for 2pm only for my tire to be plugged and they got it at almost close, at that point I needed to pick my kids. So I made another appointment for the next day just for them to tell me it can’t be plugged because it’s to close to another plug lmao. They are horrible!!!! I have the warrant for my tires and it’s pointless cause they always tell me I need a new tire. Only place I’ve heard say it can’t have more the one plug on a tire just to make you keep spending money! Another time they did my oil change and didn’t have close something so when I left my oil was leaking had to miss work The next day to go back and fix it. They are scamming people out their money and the customer service sucks!!!

May 06, 2024

My Technician Royan Richardson is the BEST. He is highly talented and very knowledgeable when it comes to a car. His expertise and professionalism are top-notch. I am not sure if he can even get a raise, but if I could give him a raise, I would. He is the Best worker and a leader in this industry. 04/17/2024

May 06, 2024

The store employees were courteous. They were respectful and professional. The new manager Dave was awesome. He made me feel important as a customer.

May 06, 2024

The young man Noah who assisted me was pleasant and very friendly. The technician whom worked on my vehicle was fast and took care of my vehicle THANKS FIRESTONE

Apr 06, 2024

Something was wrong with my car and I took it to Firestone and they fixed the problem; they called Car Shield lo and behold they Paid the bill. Thanks Car Shield