Firestone Complete Auto Care

Jan 07, 2025

I brought my car to the shop because there was a loud, high-pitched noise coming from the passenger rear side. I took it to Firestone at 7:02 AM on December 12, 2024, and received a call at 12:39 PM, during which I was informed that the noise was caused by the belt tensioner. The cost to replace it was $452.32, which I approved; however, it wouldn't be ready in time, so I returned to the shop on December 13, 2024, for the repairs. I picked up my car around 3:30 PM that day, but within 10 minutes, the same noise reappeared. I immediately called Firestone, and Robert answered. He informed me that the technician had left for the day and asked me to bring the car back on Monday, to which I agreed. On December 16, 2024, at around 7:05 AM, I dropped my car off again for further inspection. Robert was present when I brought it in. At 9:10 AM, a technician called to say he was surprised to see my car there, as he and another technician had driven it and noticed no issues. I told him that he needed to drive it under more specific conditions, as the noise doesn't always manifest immediately. At 9:58 AM, the technician called back to say he finally heard the noise, attributing it to my rear brakes. However, he also claimed I was experiencing two different sounds, which was incorrect; the sound I reported was the same high-pitched noise I had heard before. The bottom line is that my car remains unfixed, and I feel that my money was taken without resolving the issue. It's worth noting that while the technician mentioned other potential problems with the vehicle, my primary concern was the loud high-pitched sound, which I was assured did not require immediate attention.

Jan 07, 2025

Mr. Robert was extraordinarily helpful and kind. He thoroughly explained my options and was able to quickly accomodate me on the same day. I would recommend this shop to anyone!

Dec 07, 2024

If I could give them zero stars, I would. I dropped my car off before work for a wheel alignment. I called to inquire on the status of my car at 10:50am and was told that they had not started and would be another 15 minutes on another vehicle before mine. I received a call at 11:22am that my vehicle was ready. Because this location is near my job, I walked down to get it at 12pm. I had to ask for the paperwork and the guy slipped it to me not discussing anything. As I left, I noticed the car driving the same as I brought it in. I checked the paperwork and it was not for MY vehicle. I turned around and went back to the store and asked for MY paperwork. I was told maybe it’s still on the printer…no paperwork. I asked if the work had even been done they assured me it was. I asked if they could reprint the alignment readings…the system somehow stopped working. Because my tire light was on when I arrived, I inquired why they hadn’t brought it to my attention…”oh we should’ve caught that” was their response. Just from research and experience, I know that an alignment takes longer than 15-20 mins., I also know for a business that specializes in tire repair/replacement they should’ve notified me of the tire light being on. I believe they did not perform the service at all. I will never recommend the Downtown Florida Street location to anyone. Each person spoke to me as if I don’t know my vehicle nor have I had an alignment before…when in fact I have a lifetime alignment due to my tires being staggered. All this to say, zero work ethic, zero customer service, zero time management for this location.

Oct 07, 2024

Efficient and friendly service each and every time.

Aug 07, 2024

Excellent customer service. Quick turnaround time. I got a flat tire on the way back to work on my lunch break, and the Firestone team at this location were able to replace the flat, 2 other worn tires and service my vehicle by the end of the day without an appointment! Highly recommend Firestone!

Aug 07, 2024

Very good people who are eager to please.

Jul 07, 2024

Was charged for a service that I did not receive, meaning Firestone had my car for 9 hours and only completed 1 of 2 services. They didn’t call me when my car was ready. Oil was all over my driver seat and water bottle that was in my cup holder ??????? MY NAME IS NOT AMBER ????!!!! They have several profiles under my phone number all of a sudden. Very UNSATISFACTORY SERVICE

Jun 07, 2024

Got my 4 tires there

Jun 07, 2024

I have been a patron of the Firestone located in downtown Baton Rouge for many years. The customer service at this location is second to none. The staff is always friendly and always helpful. John was especially helpful during my last visit: he listened to me describe a problem and made a suggestion for what he thought was causing the issue. He said if the problem wasn’t fixed, I should return and we can try something else. I am happy to report his suggestion (balancing the tires) fixed my problem. The wonderful customer service I receive and have begun to expect from the staff keeps me coming back to this location over and over.

Jun 07, 2024

Took my car in thinking I needed to get my brakes done. To my surprise I was told I didn’t need them replaced yet. Most places would have just charged me for the service and/or replaced them without it needing to be done. The staff was friendly and I appreciate their honesty and will bring my future business to this location!

May 07, 2024

Picked up a work unit today after being fixed and had a great experience. Little pricy but good service.

Apr 07, 2024

I had my car towed here after my brakes went out & I was told that it would be almost $2,000 to fix. Had it towed to another shop & was quoted $650. The workers were nice, I just believe I was being overcharged because I am a woman who knows nothing about cars.

Apr 07, 2024

Woke up and found myself with a flat. Luckily this place was open and ready. The guys working there were super nice and helpful. They took right good care of us and got us on our way. Thanks again y'all!

Mar 07, 2024

Absolutely fantastic service! I've been getting my tire rotations and oil changes done here for a few years now, and I couldn't be happier. It’s very convenient if you work downtown to drop off your car and walk to work for the day. The staff is incredibly friendly and knowledgeable, always willing to answer any questions I have. Robert is especially nice and always there. They don’t try and upsell you on unnecessary services either which I really appreciate. Highly recommend this mechanic for anyone looking for reliable and trustworthy automotive care!

Mar 07, 2024

Employees were extremely helpful and courteous. They also called with very clear information regarding other vehicle needs identified during their 360 inspection of the car. I’ll definitely be back!

Mar 07, 2024

Good service, speed and communication has increased greatly.

Mar 07, 2024

Staff is always super friendly and assertively helpful! Very great experience each time. I have been frequenting the Florida St. location for over 10 yrs.

Mar 07, 2024

The most unorganized business I've ever had the displeasure of dealing with

Feb 07, 2024

100 out of 5 stars! The guys at Firestone were awesome! Mr John explained to me everything that was needing repair in my car and what we needed to do. 100% recommend this place. It was my best experience in an auto mechanic atmosphere.

Feb 07, 2024

Always great service here!!!

Feb 07, 2024

Called over the phone asking if they fixed oil leaks on a Suzuki. The guy that answered said yes bring the car in by 8am and that he would have it done around 12. I get there and was told no that they don't do oil leaks.

Feb 07, 2024

Got tires and brakes. As I drove off loud thumping/grinding occurred. I turned around and dropped my car off again. Rotors were destroyed. Only saving grace is they didn’t charge me for new rotors/brakes.

Feb 07, 2024

Great service

Feb 07, 2024

Great service, very helpful advice. Firestone Auto Care is conveniently located in downtown Baton Rouge, and is open until 7 pm, which makes it very helpful. I was able to drop off my car, it was repaired and serviced, and I was able to pick it up after work.

Feb 07, 2024

It is always a pleasure working with Mr. Robert and John.

Feb 07, 2024

Lighting fast service! Very professional

Feb 07, 2024

Mr. Robert Reed is always so helpful and courteous! I know when I call him, he will take care of scheduling my appointment and ensuring that any services are completed promptly and completely. Thank you, Mr. Robert!

Feb 07, 2024

The service was very professional. It was so good that rather than change two bad tires, we ended up changing all four with no regrets.

Feb 07, 2024

The visit was very good need to bring back the coffee.

Feb 07, 2024

This place is staffed with a sensational intake and garage crew whom gave me such great service and information to stay safe on the road.

Feb 07, 2024

the best location period