Firestone Complete Auto Care

Nov 22, 2024

If I could give them zero stars, I would. I dropped my car off before work for a wheel alignment. I called to inquire on the status of my car at 10:50am and was told that they had not started and would be another 15 minutes on another vehicle before mine. I received a call at 11:22am that my vehicle was ready. Because this location is near my job, I walked down to get it at 12pm. I had to ask for the paperwork and the guy slipped it to me not discussing anything. As I left, I noticed the car driving the same as I brought it in. I checked the paperwork and it was not for MY vehicle. I turned around and went back to the store and asked for MY paperwork. I was told maybe it’s still on the printer…no paperwork. I asked if the work had even been done they assured me it was. I asked if they could reprint the alignment readings…the system somehow stopped working. Because my tire light was on when I arrived, I inquired why they hadn’t brought it to my attention…”oh we should’ve caught that” was their response. Just from research and experience, I know that an alignment takes longer than 15-20 mins., I also know for a business that specializes in tire repair/replacement they should’ve notified me of the tire light being on. I believe they did not perform the service at all. I will never recommend the Downtown Florida Street location to anyone. Each person spoke to me as if I don’t know my vehicle nor have I had an alignment before…when in fact I have a lifetime alignment due to my tires being staggered. All this to say, zero work ethic, zero customer service, zero time management for this location.

Oct 06, 2024

Efficient and friendly service each and every time.

Aug 06, 2024

Excellent customer service. Quick turnaround time. I got a flat tire on the way back to work on my lunch break, and the Firestone team at this location were able to replace the flat, 2 other worn tires and service my vehicle by the end of the day without an appointment! Highly recommend Firestone!

Aug 06, 2024

Very good people who are eager to please.

Jul 06, 2024

Was charged for a service that I did not receive, meaning Firestone had my car for 9 hours and only completed 1 of 2 services. They didn’t call me when my car was ready. Oil was all over my driver seat and water bottle that was in my cup holder ??????? MY NAME IS NOT AMBER ????!!!! They have several profiles under my phone number all of a sudden. Very UNSATISFACTORY SERVICE

Jun 06, 2024

Got my 4 tires there

Jun 06, 2024

I have been a patron of the Firestone located in downtown Baton Rouge for many years. The customer service at this location is second to none. The staff is always friendly and always helpful. John was especially helpful during my last visit: he listened to me describe a problem and made a suggestion for what he thought was causing the issue. He said if the problem wasn’t fixed, I should return and we can try something else. I am happy to report his suggestion (balancing the tires) fixed my problem. The wonderful customer service I receive and have begun to expect from the staff keeps me coming back to this location over and over.

Jun 06, 2024

Took my car in thinking I needed to get my brakes done. To my surprise I was told I didn’t need them replaced yet. Most places would have just charged me for the service and/or replaced them without it needing to be done. The staff was friendly and I appreciate their honesty and will bring my future business to this location!

May 06, 2024

Picked up a work unit today after being fixed and had a great experience. Little pricy but good service.

Apr 06, 2024

I had my car towed here after my brakes went out & I was told that it would be almost $2,000 to fix. Had it towed to another shop & was quoted $650. The workers were nice, I just believe I was being overcharged because I am a woman who knows nothing about cars.

Apr 06, 2024

Woke up and found myself with a flat. Luckily this place was open and ready. The guys working there were super nice and helpful. They took right good care of us and got us on our way. Thanks again y'all!

Mar 06, 2024

Absolutely fantastic service! I've been getting my tire rotations and oil changes done here for a few years now, and I couldn't be happier. It’s very convenient if you work downtown to drop off your car and walk to work for the day. The staff is incredibly friendly and knowledgeable, always willing to answer any questions I have. Robert is especially nice and always there. They don’t try and upsell you on unnecessary services either which I really appreciate. Highly recommend this mechanic for anyone looking for reliable and trustworthy automotive care!

Mar 06, 2024

Employees were extremely helpful and courteous. They also called with very clear information regarding other vehicle needs identified during their 360 inspection of the car. I’ll definitely be back!

Mar 06, 2024

Good service, speed and communication has increased greatly.

Mar 06, 2024

Staff is always super friendly and assertively helpful! Very great experience each time. I have been frequenting the Florida St. location for over 10 yrs.

Mar 06, 2024

The most unorganized business I've ever had the displeasure of dealing with

Jan 06, 2024

Great service, very helpful advice. Firestone Auto Care is conveniently located in downtown Baton Rouge, and is open until 7 pm, which makes it very helpful. I was able to drop off my car, it was repaired and serviced, and I was able to pick it up after work.

Jan 06, 2024

Mr. Robert Reed is always so helpful and courteous! I know when I call him, he will take care of scheduling my appointment and ensuring that any services are completed promptly and completely. Thank you, Mr. Robert!

Dec 06, 2023

Lighting fast service! Very professional

Dec 06, 2023

Robert was very courteous and honest. He did not try to upsell anything and my truck was ready in good time. I would recommend this place to anyone!

Dec 06, 2023

This place is staffed with a sensational intake and garage crew whom gave me such great service and information to stay safe on the road.

Dec 06, 2023

100 out of 5 stars! The guys at Firestone were awesome! Mr John explained to me everything that was needing repair in my car and what we needed to do. 100% recommend this place. It was my best experience in an auto mechanic atmosphere.

Dec 06, 2023

Always great service here!!!

Dec 06, 2023

Called over the phone asking if they fixed oil leaks on a Suzuki. The guy that answered said yes bring the car in by 8am and that he would have it done around 12. I get there and was told no that they don't do oil leaks.

Dec 06, 2023

Got tires and brakes. As I drove off loud thumping/grinding occurred. I turned around and dropped my car off again. Rotors were destroyed. Only saving grace is they didn’t charge me for new rotors/brakes.

Dec 06, 2023

Great service

Dec 06, 2023

It is always a pleasure working with Mr. Robert and John.

Dec 06, 2023

The service was very professional. It was so good that rather than change two bad tires, we ended up changing all four with no regrets.

Dec 06, 2023

The visit was very good need to bring back the coffee.

Dec 06, 2023

the best location period

Dec 06, 2022

I’m in Baton Rouge for business, and a large pothole graced my tire’s presence. “Roadside Assistance” through my insurance was only assisting me with draining my bank account. I hit up this Firestone and was met with a huge sigh of relief. They were so friendly and got a new tire for me at a great price in a timely manner. Couldn’t have asked for better service!