Firestone Complete Auto Care

Jan 23, 2025

They are slow and unprofessional. Even when you make an appointment that make you wait hours. Never been more annoyed in my life… will definitely not return to this location.

Jan 16, 2025

Very friendly and quick service

Jan 06, 2025

Quick honest service at a very reasonable price and finished in a timely manner without any hiccups.

Jan 06, 2025

The team was very knowledgeable and accommodating during my service. They kept me in the loop with the progress of my vehicle and the repairs were done on a timely manner!

Nov 06, 2024

The customer service was Awsome they help me as soon as I came to get my car service And the technician Micky explain everything to me about my car 5 star service

Nov 06, 2024

Wow! This place is amazing. Helping us out of a jam at 4pm on a Friday. Our rental car had a tire that needed to be repaired, we are 450 miles away from home. And they stepped up to the plate for us. Thanks to Justin and the great team of Firestone employees that helped us.

Oct 06, 2024

Everyone was friendly, plus the man who works in the front is wonderful and extremely helpful. I’ve been to many firestones in baton rouge and none of them compare to the quality of work done here. Highly recommend.

Oct 06, 2024

Good prices, great honest service, all anyone could ask.

Sep 06, 2024

Everytime I have car issues and bring to them ..they take care of it in a timely manner and are very tuned in to what the issue is at hand amd resolved asap...I've always had a good experience with them...keep up the good work!!

Sep 06, 2024

I would like to take this opportunity to thank Chester & Justin for making the repair of my vehicle affordable. I have been receiving tire service from this location since 2022. Each time I have received service, the information provided is always accurate.

Sep 06, 2024

I would not recommend bringing your vehicle to Firestone Baton Rouge for any mechanical issues. I brought my vehicle for what was diagnosed at a parts store as a misfire. Firestone charged me for their own diagnosis and reported the same check engine code. I agreed to go ahead and change the spark plugs and the coil packs. I was also suspicious if my vehicle had a head gasket leak because I was losing coolant. I requested an engine block pressure check and I was told there was not a leak. The vehicle was returned to me then I took it out of town. While out of town my brakes started squealing. I brought my vehicle to another shop to get my pads and rotors replaced. After that my check engine light returned with the same misfire. This time the check engine light started blinking and the vehicle wouldn’t start. I had the vehicle towed to Firestone for the warranty they offered for returned repair. Firestone had the vehicle for multiple days and said they could not figure it out. The technician had a terrible attitude and tried to deny it was the same error code and said there were others. I asked to receive a list of the codes and the only report they sent me was that I needed new brakes and rotors that were replaced two weeks prior. They said they could not do the repair so I had to pay another tow truck to have it towed to the dealership. The dealership said I need a pressure check to check the block and their is still a misfire. So I am not sure if Firestone did anything at all.

Sep 06, 2024

This Group of men go that extra mile to make sure I receive exactly what I came N for. I've been with Firestone ( Cortana Mall) Baton Rouge , La.over 20 Years... Very Satisfied Customer.... Chester knows I call on the day I need my car serviced & Friday he had no appointments available but I dropped my car off & received a call when my vehicle was ready. 😃 I had oil change, tire rotation & front end alignment....

Sep 06, 2024

Very professional and courteous. Always takes the time to explain what your vehicle needs. Great customer service!

Aug 06, 2024

Chester was an awesome associate. He communicated the repairs, the repairs were completed in a timely manner. Thank you!!

Aug 06, 2024

Excessive delay for placement of 2 prepaid tires. My position was made subordinate to others who came later.

Jul 06, 2024

Everything was very professional and in a timely fashion keep up the great work.

Jul 06, 2024

Made an appointment and told I have to leave my car overnight. What the point of making appointment when they can not serve on the time you select to come

Jun 06, 2024

I brought my vehicle in for a computer diagnostic test. After about two hours only for the technician to tell me he was unable to communicate with my vehicles computer system. I was charged $137 dollars for that information. So basically I paid for NOTHING. I left the same way I came. Wondering what’s wrong with my vehicle. I guess their time is valuable. But so is mine!!!!!!!

Jun 06, 2024

Good service fair pricing

Jun 06, 2024

New breaks & new tires. Very Good customer service. I called ahead and had a great phone interaction. Once at the location, someone helped us immediately when we walked in the door. All my questions were answered throughly and I was comfortable having the work done there. Also, no surprises! I received a call before any work was started to advise what parts would be needed and the options that were available. They were then able to advise me of the total cost (including taxes). It was also complete about an hour before I expected which was nice.

Jun 06, 2024

The staff was prompt and courteous.

May 06, 2024

Good work I will be back today for two more tires

May 06, 2024

Great customer service also they took the time to inform my son of exactly what was going on with his vehicle the entire time.

May 06, 2024

Mr. Chester and the technicians at Firestone Cortana always do a nice job not only with my vehicle but with communicating with my husband and myself about any other recommendations that they have. they are always pleasant.

May 06, 2024

The prompt courteous and professional service provided in a timely matter.

Apr 06, 2024

Employee very courteous, polite and dedicated worker.

Apr 06, 2024

Extremely courteous, polite, welcoming and knowledgeable group of people. I’m actually excited to tell you about these employees: honestly they know you gotta have a little anxiety because you’re there. They make you forget just how much you have to pay because they are so caring. It’s like they make you comfortable enough that even bad news about my car is going to be ok just because I KNOW THAY WILL FIX IT. Thanks so much to all the employees but a special thanks to the ones at Cortana Baton Rouge La.

Apr 06, 2024

Staff was friendly and professional.

Apr 06, 2024

This location does an excellent Job! Would like to recognize Justin Springer, Mike the tech. And Travis Rivers. They took great care of me, I didn't wait long and work was done correctly. Appreciate y'all service!

Apr 06, 2024

This place sucks !

Mar 06, 2024

They knew what needed to be done and got the Job done efficiently!"…. Because they did a awesome job.

Mar 06, 2024

Travis quickly found the correct size tire and had it installed in short order. I was near Cortana mall looking at my Gps hit a concrete curb blew my front tire out immediately, slowly drove to firestone and they fixed me up.

Mar 06, 2024

Very professional but also friendly. Call to let me know what was going on and what was the intended repairs. No hidden fees or anything extra that was mentioned previously. Excellent job!!!