Firestone Complete Auto Care

Nov 21, 2024

When I arrived here, they were working on one car with all the other bays open with a full staff, they told the service I asked for would not take long. I told them o didn’t want to be there 2-3 hours. I arrived at 12:40, my truck wasn’t done until 5. The guy brought me my air filter to try and convince Me to buy a new one, I was only here for new tires and alignment , why are you looking at anything else on my truck .I was upcharged and convinced to do services that were not performed correctly . I had to go to another tire shop to get the services I had paid Firestone to do. This place will not see me again. I will tell everyone to stay away. They charged me with an a vehicle inspection . I never asked for this service. They told me my oil was dirty , I just got an oil change at my dealership last week. They even put a Boy Scout donation on my bill . NO ONE asked me if I even wanted to do a donation. They tried to get every bit of my available budget that I was working with. 2 different prices was quoted by the end of the job, a 3rd prive was calculate. I was lied to from the start. When I got my truck, the steering wheel was cocked to the side. This is a tell-tell sign that the alignment was done completely wrong. I have proof of this as well. And there is still a bunch of erroneous charges on my bill. NEVER AGAIN will I visit any Firestone to do any work on my cars , lesson learned !

Nov 05, 2024

I wish I could give Zero Star. I went for a Complete Vehicle Assessment Plus, which should cost me about $50. As there was a check engine light, they referred me to a computer diagnostic of the vehicle, which cost me $115, and on top of that they added a Complete Vehicle Assessment Charge of $21. They only find out a few codes in the engine for $115. Auto Zone and Express Oil are offering fault finding of the engine for free by an OBD machine. This is just scamming someone that I will never forget.

Oct 05, 2024

Great experience! Clean store. Very organized. Staff was super cool and helpful. Very detailed when it came to my alignment. As a hotshot trucker with a lifted diesel, alignment is very important to me. They took the time to check, test drive, recheck and readjust my alignment until it was perfect. If and when I make it back to this area I will definitely depend on them for all my auto needs. Thanks guys!!

Oct 05, 2024

They know how to do Just get alignments to my cars

Sep 05, 2024

Store reps were friendly and provided me with detailed advice and knowledge about my vehicle

Aug 05, 2024

Great place to get your car serviced

Aug 05, 2024

Workers were very nice and friendly. They called to tell me my vehicle was ready but I had to remind them about the headlight service. It was completed by the time I pulled up to get my vehicle. Good service overall!

Jul 05, 2024

Replaced a lot of front end parts and took my vehicle here for a front end alignment. After their adjustments, my tire rode boots were not installed back properly which caused one side to tear. Had to take it back and they supposably regreased my tire rodes and put new boots on. I did ask them to inspect the suspension to see what could be rattling up front after all of the new parts were put in but they neglected to do the inspection even though I specifically asked for it. Sad that you have to go over professionals work to make sure they did the work correctly and if there were parts that needed to be focused on, why not mention that with the customer.

Jul 05, 2024

They forgot to put antifreeze in my car and only noticed when I alerted them. They put yellow antifreeze in my car instead of the teal or universal green. They charged me 60.00 for coolant I really didn’t receive. I had a flush done and was advised to go to another Firestone when I called. They also wanted to charge me another fee for finding out why it was overheating but I told them to check the fuses. In response they told me I had to wait another day for them to check. The manager and I replaced the fuse which was the problem and I left. I’m never returning!

Jul 05, 2024

Wonderful customer awesome speed and friendliest environment I've experienced with Firestone EVER! I advise anybody to visit that location

Jun 05, 2024

Great service and friendly staff here

Jun 05, 2024

I recently visited Firestone for a car inspection, and I was thoroughly impressed with the experience. The customer service was outstanding from start to finish. The staff was friendly, professional, and attentive, making sure to explain every step of the process clearly. The car inspection itself was thorough and efficient. The technicians demonstrated a high level of expertise and attention to detail, ensuring that my vehicle was in top condition. They also provided valuable recommendations for maintaining my car's performance, which I really appreciated. Overall, I couldn't be happier with the service I received at Firestone. I highly recommend them to anyone in need of car services. Thank you, Firestone, for the excellent service!

Jun 05, 2024

Love my new tires! Service was professional, fast and courteous!

Jun 05, 2024

The lifetime warranty on front end alignments is the best thing I heard of. They also caught the fact that my tires were dry rooted I'm so glad he did because we are taking a trip very soon. The wait time was incredible I was there for about 3 going on 4 hours but they got it done as soon as they could.

Jun 05, 2024

The online promotion for the oil change service was for 49.99 and I thought I would get that price. The cashier advised me that it was incorrect and tried to charge me $89.99 for an oil change. I know the cost of living has increased but damn....lol

Jun 05, 2024

Went to this location about a month ago had them do an oil change and a wheel alignment. They never once said that I needed new tires or anything. We are on vacation in Florida and found out that we needed to replace two tires one of them on the inside of the tire the side wall had a huge crack/ tear where you could put your hand in it. This is something that had to have been there when they took a look at it. Also another tire has creaks on the outside side wall as well and nothing was ever said. I am thankful we didn’t have a blow out or something worse happen on our drive. Received a call back from the store manager only for him to tell me that they do not inspect the tires when you take you car in for service there. They will only do what is listed on the work order. He said that Since I didn’t request a tire inspection I did get one. You would have thought they would inspect all vehicle tires after all they are a tire shop / complete auto care.

May 05, 2024

Timely,friendly and welcoming people,everything was explained to me where I understood.

Apr 05, 2024

Buen servicio, excelente atención

Apr 05, 2024

GREAT 👍,

Apr 05, 2024

Have to be prepared to sit for a while. The smell of the tires in the waiting room is strong,and causes one to get a sick feeling.

Mar 05, 2024

Guy couldn't even help me. Stopped in with a service engine light on and he said they couldn't run codes on it. SERIOUSLY?? What kind of service center ( Complete Auto care) place doesn't have a way to run codes for service engine lights? Dude just blew me off and walked back inside. I'll never stop in another Firestone!

Feb 05, 2024

Good work performance along with reliability .

Feb 05, 2024

Took my truck in for a brake issue. It's an old truck, 1986. After 4 hours I received a call that said that the only mechanic they had on duty, on a Saturday, did not know how to work on my style brakes. I give them 2 stars for honesty. I ran automotive shops for over a decade and I would never have had only 1 mechanic on a Saturday. Also if a mechanic does not know how to work on drum brakes he is not a mechanic, it is super sad that a nationwide chain has that type of mechanical work going on.

Dec 05, 2023

A1 quality

Dec 05, 2023

How an auto service shop is servicing cars without a diagnostic reader is beyond me. It doesn’t even make sense to not have one. Waste of my time.

Dec 05, 2023

I didn't have to wait a long time, and the customer service was very good and helpful

Dec 05, 2023

I had appointment today to get my brakes done at 11:00 so the man asked one of the workers do we have time to do brakes I’m like it’s 11 I hate this one they never want to work

Dec 05, 2023

Pretty good and efficient.