Firestone Complete Auto Care

Nov 24, 2024

Don’t waste your time or money💯 I’d give is 0 stars

Nov 24, 2024

Go somewhere else 💯

Nov 20, 2024

Every time we go, the staff is very knowledgeable and honest. They are reasonable with the expected time of service and we have never had problems with the outcome of the services performed.

Nov 20, 2024

Made getting my brakes done less painful. Way quicker than expected. Shop had a great vibe and the man that helped me was great and they saved me as much money as they could with my coupons

Nov 13, 2024

Great service

Oct 27, 2024

0 customer service skills

Oct 27, 2024

Car was serviced and I was given the work completion details however, the customer service could be better. 3 things went wrong: 1. I mentioned I had a water pump replacement (done by another shop and coolant flush advised by that same shop) but apparently need a coolant flush? - opportunity missed to earn trust and mention that yeah I don't need the coolant flush instead I sat there and waited for the work to be done. 2. When the work was done, I still had to wait over 30mins to get the car back. Even then I had to say something to get it. 3. I just got the drive belt replaced 4 months ago and mentioned that I just got it replaced. They mentioned that my belt was cracked. I should've requested to see the crack but it would've been better service if they offered and took the time to show me so that I could get it easily fixed with the warranty I currently have. Not sure if this shop or any other shop/business owned by the owner should or run by the current manager should get any of your business. But hey this just might be how mechanics operate.

Oct 27, 2024

Kinda wish I checked out these reviews before hand. Not a fan of leaving reviews but when I do I hope it is seen. Had an appointment at 12 and just a simple diagnostic took 4hrs to complete. Overheard lots of negotiating on pricing which is a very unethical practice at service desk especially when quoting different prices for same services and talk under table on management stuff. Was quoted a price that was no where near what I was quoted in phone call and called a different place and quoted literally half the price. Very unfortunate experience since customer experience and relationships are crucial these days for businesses 😪

Oct 27, 2024

Quick, knowledgeable and professional

Oct 27, 2024

This is the worse group I have dealt with in years. First they made me book an appt then made me wait over an hour longer than my appt time just to tell me that I needed it custom aligned before they could align it. The custom aligner was shocked saying he had never heard of a car needing to be aligned before it was aligned. I called the Mooresville store for Firestone and they were able to align it, so this store apparently just didn’t want to work. Pathetic.

Oct 27, 2024

We always take our vehicles here. Trustworthy and accommodating.

Sep 27, 2024

The employees here were very nice, but when I went to take my car in for a heater hose replacement, they tried to charge me almost 2400 dollars to replace every single hose, tacking on a bunch of unnecessary stuff, such as an "oil leak" that wasn't actually there. Went to a local mechanic down in greensboro who did the job for almost 2000 dollars less.

Sep 27, 2024

Very rude people

Sep 27, 2024

didn’t check my valve stem when giving me a new tire on sunday and gave me so much attitude when I came back today to get the issue resolved then I get my car back and items are missing so I ask about it and then they are rude again go somewhere else because they move very unprofessional.

Sep 27, 2024

The service was great. Everyone was awesome. The only issue I have is you need to upgrade the lobby

Sep 27, 2024

They didn't check my car, they just read notes from my previous visit, in which I did get some things fixed FROM THE DEALERSHIPsince my past visit, the price went up on an oil change to the point its only a $40 difference between firestone and the DEALERSHIP, and the dealership gives a loaner and washs my car, soo I wont be returning unless it my for wheel alignment as I REALLY don't trust them with my vehicle, but I did pay for a lifetime alignment package so that will be the ONLY reason for my return, as they are untrustworthy!

Sep 27, 2024

They gave me amazing customer service

Aug 27, 2024

I installed brand new tires 4 months ago after punctur they refused to fix tire tald me its too close to wall but it wasn't too closed they want me to installed new one price closed to new ones was when I installed by store then I went cross the street to discount tire and they fixed my tire free and balance my tire fee so I never going back firestone again

Aug 27, 2024

I wish I would have read these reviews before making an appointment with this establishment. I made an appointment for an alignment two days ahead of time. I waited 45 minutes before I realized my car was still sitting in the parking lot. After sitting there for that long, listening to a staff member impersonating a general manager to speak with dissatisfied customer over the phone, and several tries from the staff to aggressive “recommend” extra services to customers, I asked for my keys. Without any question or apology for the delay, I was handed my keys back. Customer service is not a priority for these guys. And no, I not am not emailing anyone to discuss this post. You had your chance to provide great service. Don’t ask me to go out of my way for you to do what you are there to do. If I could give you a zero star I would have.

Aug 27, 2024

Me and my family routinely take our cars to this particular Firestone on a regular basis for maintenance and repairs. Jason and his staff have always been very good to us, and get us fixed up and rolling quickly with friendly and trustworthy service. Thanks guys.

Aug 27, 2024

Replaced my struts the previous day, so needed to get an alignment ASAP. They were able to get me in that morning, only took an hour, and they run a lifetime alignment deal that pays for itself on the 2nd alignment. Also, Zack running the front of house is awesome. Thank you guys

Aug 27, 2024

There's no point in making an appointment. Made an appt, waited an hour and they still hadn't taken my car back. Woman beside me said she had been waiting 2 hrs, had an appt and still hadn't taken her car back. I left without service. Do not recommend.

Jul 27, 2024

During a family trip back from Columbus, my dashboard displayed a low battery warning. I attempted to get help at Sam's and AutoZone, but to no avail. As a last resort, I visited Firestone. After replacing the battery, I was informed that the alternator also needed replacement, with a hefty price tag of nearly $2000. As a recently unemployed primary breadwinner, I found myself in a difficult situation on a Sunday afternoon at 3 PM. The manager warned that the work might not be completed before 5 PM, potentially requiring an overnight stay. However, two exceptional employees, Anthony and Zack, recognized our predicament and worked diligently to finish the job before closing time. Despite a minor setback, they stayed late after their colleagues had left, completing the work by 5:40 PM. These two gentlemen went above and beyond, demonstrating remarkable commitment and ensuring our safe return home. We finally arrived at 12:30 AM, grateful for their extraordinary effort. My family and I would like to commend Anthony and Zack for their dedication and willingness to go the extra mile, which allowed us to complete our journey safely

Jul 27, 2024

Nick and Miss Snow for the best at Firestone Miss Snow is really cool. Personality is great. Explain everything about my vehicle. My car is driving so good. I just brought it. The deals are amazing. Thank you so much. My new friends at Firestone is my number one store.

Jul 27, 2024

This is my second time going to this location. First time I need a new throttle body installed and had no issues with there service but today on 7/14/2024 I needed my air looked at. I set up an appointment at 10am just to avoid the long wait. My car had been sitting from 10-2, I asked how long was it going to take I was told “it’s up now, it should been done in the next 30 min or so. You just had the oil change right?” I told him no my car I still sitting in the original spot I had an appointment at 10 for the air. “Oh well we will get you looked at asap”, I asked for my keys back. He went to get the keys out of a black envelope and all the other cars that were in an out where in a red envelope. It just seemed like he put my issue to the back and got all the easy fixes out the way first.

Jul 27, 2024

This location need training. I went to this location to get an oil change. The next day my oil was all over my garage and drive way. Had my car towed there for them to fix it. They completed the oil change and said it was because the filter had a defect around the gasket. The manager offered me a free oil change. I then went home days later noticed I had oil leaking. Little spots here and there. I have never had this before which caused a concern. Instead of going back there I went to the concord location where they had to tighten my bolts and re do the oil change because my 2020 rav4 was leaking again. I went back to the concord location to get the free oil change and was told I had to go to the university location. Whew I should have said forget it. I went back to the university location and they completed another oil change. I started to hear a rubbing noise. I thought it was the brakes. It wasn’t. The oil pan cover was hanging down and damaged from not being placed on there with the bolts. Now I have to pay for an oil change to make sure it was done the right way and replace the plastic cover. Buying a car is an investment especially with how high rates are today. Protect your investment and use a place that is willing to protect your investment. I relied on who I believed to be a professional never again. I would be interested in how the techs get paid. If they get paid based off the amount of services they complete then the techs are probably rushing and that’s causing mistakes. Their mistakes could cost me thousands along with pain, suffering, missed time from work, missed doctor appointments etc. Hopefully this post would shed some light regarding services so things could change for the better. But they lost me and the ones I care about business.

Jun 27, 2024

Charged and still didn’t fix issue. Had to be referred to dealer ship after they “ fixed” the problem only causing a bigger problem

Jun 27, 2024

I came inside and asked Aaron about getting air. He told me to pull behind a red Honda. Nobody came and sat there for 10 minutes. Even Aaron walked past us multiple times. I would not recommend based off of this service

Jun 27, 2024

I have been going to this firestone location for years but today was the best service i received from this location! Snow was so cool and very informative!! Thank you Snow and the tech for helping with the issues with my car! And Firestone add apply pay, its 2024 lol 😅

Jun 27, 2024

Over two hours and counting for an OIL CHANGE!!!??? What is this place doing??? it is 6:58 and they close at 7pm, my vehicle is just now being looked at. Yes, I had an appointment. Wow!

Jun 27, 2024

They get me in and out with my oil change. They do a great job and they let me know if they have any promotions.

Jun 27, 2024

This is the second time I have gone to this location and was disappointed with talking to Nick(the stout gentleman who sits at the front computer). The first time after telling him I couldn’t afford to get work done, he tried to guilt me into getting the work done. This second and final time was when I went to get my brake lights fixed. Over the phone, I was quoted $107 by a gentleman named Luke or Lucas. When I came in, Nick told me $220, When I asked, how one person gave me a different price and he gave me another, he just shrugged his shoulders and canceled my appointment without any apology for the miscommunication or trying to rectify the situation. I am extremely disappointed with these situations and I pray they get better with customer service in the future.

May 27, 2024

Horrible experience this time. Lynn, the attendant, was extremely rude. They messed up my appointment, which didn't help the experience. I'd rather spend the extra money for a simple oil change than wait over an hour and be treated like chop liver. Do not go to this location!!

May 27, 2024

I am LIVID! My adult son with autism had a nail in his tire. He went to Firestone Tire towards the end of the day. They told him they could not patch it, a new comparable tire would be $230 and he would have to wait until the next morning to get it replaced. This morning he went to Discount Tire on North Tryon and guess what...tire was repaired and rebalanced...at No Charge! Discount Tires just gained new customers for life! Shame on you Firestone for taking advantage of a young man with a disability. You also cost him an opportunity to reunite with some friends from out of town that he was going to see. SHAME ON YOU!

May 27, 2024

I visited last week [May 11th Sat.12PM] to see if they could change my car key batteries, as it had suddenly stopped working in the Walmart parking lot. The guy at reception was completely unwelcoming. When I asked for help, he simply said "NO" with an attitude that made me feel like I was wasting his time. I hope the management teaches their employees proper customer service and humility. One rude employee can damage the store's reputation, so please address this before your rating drops.. Thank you!

May 27, 2024

I went into get an oil change, and spoke to Zach. He was professional and kind about getting my car changed out. Great service overall!

May 27, 2024

Over priced ! Had a 7am appointment they didn’t service me until 1240pm in I had to call to check on my vehicle! No updates No nothing !