Firestone Complete Auto Care

Dec 03, 2024

First interaction with the store was to call them to ask them about spark plug. They answered and hung up

Nov 09, 2024

My car was broken into while I left it overnight at this location. The people at the store, like Jerry, were really nice, but being nice doesn't fix the $3,000+ body damage I now have to pay for. I was told it would have to come out of pocket since Firestone is a "public parking lot." I strongly suggest taking your car to Discount Tire, about 10 minutes away. It's a much better area, and I can assure you that your car won't be broken into there. To firestone: I was told this is the 46 car within 6 days. Do something about this... you have the funding if not shut down and relocate! Just an update: That email they tell you to email is just for show. No one will reply to you no matter how many times you reach out! Great look Firestone!

Nov 07, 2024

Update: While Firestone replied on the review below, I have followed up 3 times and have yet to receive ANY response. Wouldn't even recommend the company as a whole. 0 stars if I could. 0/10. Would never recommend. Made an appointment for 1:00 p.m. And received a call shortly thereafter to let me know that my vehicle would not be able to be completed within an hour but would ready by 3:00. I let them know that was fine and proceeded with the appointment which I received a confirmation for. Dropped the vehicle off and was told they wouldn't be getting to it that day. I said that's not acceptable that I had an appointment and I was already told on the phone before I drove over there that it would be done by 3:00. I ubered to a place in the area to have lunch and waited for the call that it was complete. I checked in at 3:00 as I had not heard from them and they said they were trying to get it done and that they would get me an update. I never received an update and I called back at 4:15 when I was told that they were sorry but there was one vehicle in front of mine and then it would be done by 6:00 p.m. I continued to wait in the local area so as not to incur the cost of an additional Uber. Just before 6:00 I booked an Uber which was more expensive due to the time of day and took the Uber back to the shop. When I arrived I saw that my vehicle was sitting in the exact same way that I had parked it outside. I went in and waited in line and was told unfortunately they did not get it done for the day. They knew this before. I would have been taking an Uber there and instead I could have taken an Uber home and had only wasted the 5 hours I waited to get my oil change, but now I had ubered to their location in the pouring rain when my vehicle should have been done by 3:00 as told. I am now going to be driving home after incurring $30 in Uber fees wasting a total of 6 hours of my time and having nothing done to my vehicle. The whole point of making an appointment is that you have a scheduled time to have your vehicle in the shop. In no world should an oil change not be able to be completed in a 6-hour window when there are appointments. Additionally, if you are not going to complete the vehicle, a phone call should have been made which was not. Incredibly poor customer service and incredibly poor follow through. What an ignorant thing to have appointments when you don't keep them.

Nov 07, 2024

I am genuinely surprised that there is not a Class Action lawsuit pending against this location/Firestone. If you are reading this, do not drop your vehicle off at this shop. If you have 10 minutes, take some time and read all of the posts below this one and note the consistency across everyone's personal experiences. Additionally, note how AWFUL everyone's personal experiences have been. This forum is your greatest tool so please use to your advantage. In short, we dropped our vehicle off with a simple issue that required minimal maintenance and money (tire). Issue was fixed and we picked up our vehicle and left. A day later, we realized there was a bigger issue all of a sudden (odd coincidence?) and needed to bring back to shop and leave overnight. And like everyone else, our vehicle was vandalized as someone attempted to break into it. The shop never called nor tried reaching out. In fact, we only found out because we decided to physically go to the shop to get more clarification around the bigger issue. We asked to see video surveillance but that was conveniently not working/storing data properly. And to make matters even worse, we received a phone call from the police officer that evening informing us that Firestone only reported the vandalism on one vehicle (not ours/there were three total) and that he saw our vehicle and filed an additional report for us (very helpful). The officer had an opinion on the Firestone employees as well but I'll leave that off of here. So now there's an official police report with a date/time stamp on it. I called the following day knowing there would be no resolution but at the VERY LEAST, I wanted accountability and/or an explanation as to why we were not notified about the vandalism. As much as I want to list the name of the employee I dealt with, I will omit for now. But said employee completely fabricated a timeline around when the vandalism occurred in order to justify why they did not reach out to us. Meanwhile, I am staring at the physical police report with time stamp while sitting in silence as this Firestone employee digs himself into a hole. It was sad to see an individual take absolutely no pride in their profession while fabricating the truth to cover up an unfortunate event. And what had me absolutely baffled here is that there were TWO instances between when the police report was filed and when we physically showed up to the shop where we spoke over the phone. And not once was the vandalism mentioned. This locations staff is unprofessional, incompetent, and lacks any accountability. Ultimately, we won't get anything from them on the vandalism. And I have little to no faith in the customer support that's been replying to these posts as well. The real solution is finding out the contact information of the franchisee as it should be public information and sending them all of these issues in one document. And hopefully from there, they realize this location needs a complete overhaul. We were big fans of the Firestone on park road, which is currently under renovations, so we were forced to go to this location. But after this experience, we will no longer be going to any Firestone shop.

Nov 07, 2024

My car was broken into and items were stolen. Luckily the firestone employee left my driver side door unlocked so they didn't break my window like the other cars in the lot. Went the next day and was told by the mechanic that break ins have been ongoing for seven months now. Seems like Firestone is indifferent since they aren't liable to pay for damages. They just put security cameras up but the detective I spoke to said the footage is too grainy to identify the person involved. Wouldn't come back here again even for free service.

Nov 07, 2024

Unfortunately it was a horrible experience...there is more to the story but I am trying to make those aware of this location and company so you don't have the same experience I did. My car was dropped off at this the location (9/17/24) on 825 East Arrowood Rd in Charlotte. My car was broken into " " along with 2 other cars that night in the Firestone lot - with literally everything besides what is bolted down in my car stolen out of it. Firestone had kept my car overnight (it was supposed to have the work done day of - but that didn't happen that's a story for another time). The following day I talked to 2 different employees multiple times throughout the following day to try to figure out what was happening with my car - at 4pm they finally told me my car had been broken into the night before but they handled it and a police report had been made. To me personally that was not the answer I wanted to hear to feel good about the situation. When going to get my car they showed me the pile of police officer business cards - each night a break in happens they had a card (on the back of the card was a list of the cars that gotten broken into that night - the card from my night listed “Camry, Terrain, Impala”, they showed me and explained this is how often it happens while fanning out the cards (kind of crazy not only that they shared but also showed me), they took no responsibility because "the car is on public land". Initially the employees told me it was left unlocked hence why everyone else's windows were smashed and mine wasn't, which is frustrating to hear because when leaving my car in their possession that is their responsibility to lock it. They have everything on video - the locking of my car by me when I left, the recording of the break in - this was said they watched it when they got there after finding glass all over the parking lot and cars visibly broken into, then told me 10 hours after opening). The location could give me was a police incident report number and that I would need to file through my own insurance (raise my insurance to pay for everything that was stolen out of my car on your watch, with you not locking my car...), no apology, no taking responsibility, they didn’t know the insurance that Firestone held when I asked, they didn't know the regional's name or number, they were not phased at all by the incident, which to each their own but at least do something to help the situation. I went back the second day to speak to the manager Jerry and same exact response (he did say sorry when I left though…). I filed a claim through Firestone/Bridgestone and was paired up with John Tumey who is “Bridgestone Retail Operations” - also another employee who without even listening to the full story said I spoke to the location you need to file with your insurance. He then wouldn’t respond via phone, via email, I called claims again - they had to reach back out to him to then answer me, still waiting.... I was hoping to not have to throw this incident out to the public because I have things I would much rather be doing but to have a company take no responsibility and treat a customer or however many customers this way is very unfortunate. I wished I had been able to read a review from a past customer with their car being broken into and I am sure having this same response because I would have never brought my car to that location or truly probably not at all - so here I am trying to help the next person to possibly avoid this location and truly this business overall unfortunately. Do better Firestone.

Oct 07, 2024

After paying over $900 for a repair, my car was still not repaired and had to be towed to the dealership to complete the repairs. Although the fuel pump was the issue, if you diagnose an issue that you know you can’t repair completely then tell me upfront so I can go elsewhere. Now I’m paying an additional $700 to complete the repair along with another diagnostic. I believe in the Firestone name and visit frequently for repairs on other vehicles but this experience has given me second thoughts abt future visits.

Oct 07, 2024

EDIT: Don’t let comments like below fool you. I emailed and never heard from anyone. Very disappointed with my service. I had scheduled an appointment for a tire replacement for August 10 and it was confirmed. Day of, I received a call saying the tires I ordered were not available and I needed to reschedule. I should have just canceled looking back. I rescheduled for the following Saturday and was told to drop off at 8AM, which I did. I did not feel comfortable entering this business as a young female. I really wish I had brought my father. A few hours later I received another call stating they still did not have the tires I needed because the ones suggested online were too small. They could get the tires from another store but my bill was going to increase significantly from original price due to different tire size. I said that was fine (because I had to) and waited for the call my car was done. Again, I should have canceled then. They never called. I had to call them and ask if my car was ready. It was not, even though it had been there for 10 hours. I had to leave my car overnight, which was extremely inconvenient. The tires are fine and look good so I appreciate that but it was not done it a timely manner. I would not recommend this place to anyone, especially if you are a young female. I will not use Firestone again.

Oct 07, 2024

I got my car alignment done on 30th of August 2024, I had to drop a car on 29th of August to get the work done. When I collected the car and drove for a bit I realized it was job not done well and hence, I went back to them on 9th of September 2024 and they further messed the alignment badly (to the point steering was complete stuck on right side) after keeping me waiting for 2-3 hours, after having a test drive and not being satisfied, I immediately pulled my car again and they told me they can’t fix it as they are booked fully for the day and told me to come back again at some later date and plan to drop my car again for roughly 5 hours so that they can probably mess it again I guess. So, they are calling me in 3rd time for simple computerized alignment?? Wasting my time and money for their incompetency. No apology, no efforts to compensate for ill business!!! Wow, this is how they run their business. Would recommend you all to please stay away from this location at all cost! I will be filing an official complaint in order to get my money back!

Oct 07, 2024

My car was fully functional when I got to this location, when I went to pick it up it was not driveable. I came in for a simple battery replacement and left with drivetrain issues/ the same battery. I was told they would reimburse me for the tow that they caused but when I tried to collect they refused to honor this deal. Staff is incompetent and management are absolute morons. Godspeed if you give these guys your car!

Oct 07, 2024

This location “replaced” my breaks. Only for them to completely give out 3 months later. They told me that they would fix those completely, but failed to mention when they replaced the back breaks that the front ones needed replacing. I was driving with my baby in the back and the breaks completely gave out. Then when taking it to get fixed, they took 5 days, ordered wrong parts, I had to keep following up because they wouldn’t update me. Then to top it off, when I picked up my car, it now is still messed up with a completely different thing. When I told them about it, they did not believe me. And I am still having those new problems with it that they caused.

Sep 07, 2024

Booked an appt for a tire plug at 3pm. Never heard anything so I rolled back in at 6 and the tire hadn’t been touched.

Sep 07, 2024

EXTREMELY rude associate, Bill. I called in the morning for a nail in my tire. Dropped off my car at 10:55 am and they said they could fix it same day. I called back at 6pm since they had not provided and update and they hadn’t even looked at it yet. They called me back at 6:30 said they couldn’t fix it. I asked him to put air in the tire so I could drive it and they didn’t so I got there before they closed and asked again, which they did. Very condescending and rude..TERRIBLE customer service and will not recommend to anyone.

Sep 07, 2024

Price was right, guys were great, timing was covenient! Great team there.

Sep 07, 2024

Went to this location on Sunday for a nail in my tire, bought my tires here and they are still under warranty so the repair would be free. He was very nice and told me it was backed up to make an appointment for another day. I made one for Tuesday at 9am. I arrived that morning right on time and the guy there that day rudely asked me how he could help. I explained I had an appointment for a nail in my tire. He said ok so dropping off to which I kind of laughed and said no I’ll just wait! He told me it would be HOURS before it would be done…. I asked again to make sure, “for a nail repair” to which he replied yes that he had several cars in front of me. I asked him what was the point of an appointment then and he informed me it was to drop off the car! This service takes 15 mins max (this is my 3rd in a year!) I said it made no sense to which he didn’t care whatsoever so I left. I then processed to leave and go down the street to SPEEDEE oil change/ auto repair where I was greeted with a water and candy and sat in a massage chair and had it done as a walk-in in less than 10 mins. I will not be back to this location, even though I have a warranty, and advise everyone to go a few blocks down south blvd where they are KIND, CLEAN, FAST and WILLING TO HELP!!

Sep 07, 2024

Awful experience. We were in town briefly and just needed a tire replaced. After requesting that they not do any other vehicle inspection, the popped the hood and forgot to reconnect the cold air intake. Could’ve cost me my engine. Also, when we initially pulled up we realized that every single car had been broken into the night prior. Andres (at the front desk) was extremely helpful though.

Sep 07, 2024

CAR BROKEN INTO! ALSO, ATTEMPTED TO OVER CHARGE ME 300% UPCHARGE FOR A SERVICE. If I could leave a negative stars I would. On the way to the airport, the lugnuts on one of my tires came off. This was the closet car repair service option, when this occured. I dropped my keys off in the overnight drop box and left a note to replace all lugnuts for all wheels, with direction that I would be back in 4 days to pick up my car. While I was away they attempted to charge me $450.00 dollars to replace all the lugnuts on my car. I called them and told them a complete set of lugnuts for my car is only $17.00, this service should not cost more than $100.00-$150.00. They're manager attempted to charge me 17.00 per lugnut, for 20 lugnuts. I called the Infiniti dealership and they quoted me $140.00 for the complete service. Because, apparently their manager was attempting to take advantage of the situation. Versus, actually charging me fair amount for the service. When I want to pick up my car there was a rock through my passenger side window. They didn't offer to clean any of the glass up from the attempted car theft that occured on their property. Also, they still tried to overcharge me before I left. I was able to explain to them I was not stupid and that ignorant to car service to know that the service should not cost more than 150.00 and that it was cheaper at my dealership to have the work performed. They dropped the price down to 120.00 with a coupon. However, it should have been free at this point. Firestone use to be a brand you could rely on for fair prices and reliable service. However, that is not the case with this brand today. Especially, when locations such as this exist; that provide this type of service.

Sep 07, 2024

Don't book online and don't expect a phone call informing you that they don't take appointments online or late in the day.

Sep 07, 2024

Got my tires retorque here... fast friendly service

Sep 07, 2024

I called, and they were able to get me in, and they were fast and friendly

Sep 07, 2024

I recommend them

Sep 07, 2024

Please select another Firestone shop and allow this one to close until a more suitable location is found. Bill and the other shop associates are well aware of the incessant issue of car vandalism occurring at their shop. Once dropping your car off to be serviced, you will return to a shattered window or severe damage to the body of the car. Additionally, Firestone will offer neither an advisory, nor a solution for resolving this dilemma. Should this place be your only option, I wish you the best of luck.

Sep 07, 2024

This place is not professional at all. I was traveling and somehow got a screw in my tire, I know I could not make it the 1 hr drive back home. My family and I luckily passed this Firestone at about 6:40 and they close at 7, pulled in and called over the phone to ask for a plug so that we can make it home safely. The man on the phone made all the excuses to not help us and turned us away. However we called Pep Boys on South Blvd who said come on over!!! We are so thankful for them. But we will never us a Firestone if that is how they handle business!! We will take it elsewhere!!

Sep 07, 2024

Very Helpful

Aug 07, 2024

Great service. Very prompt and professional and they took care of the problems that I addressed and helped me with my annual vehicle inspection, as well.

Jul 07, 2024

Bill and Jerry has the nastiest attitude. They lie about doing their jobs avoid this place at all cost . Get new these folks immediately .Jerry approves bill to be rude and nasty to customers instead of correcting him.

Jul 07, 2024

Car was left unlocked and several items were stolen, because of the neglect of the staff, also the customer service is horrible, I had to call to see if my car was serviced after 3 days. Never will use this location again.

Jul 07, 2024

Good staff service right answers keep up the good work

Jul 07, 2024

I had the most amazing experience. I was greeted by Manny soon as I entered the store. Very nice and polite. Afterwards, Angel helped me by breaking down the different types of services I needed and explaining in detail what each service or equipment meant. He was so helpful, knowledgeable and sweet. From this day forward, Firestone will be my go to for all my care needs. Thank you Angel and Manny for providing top notch service. Update: This location is still the best. New management and they are awesome. Mr. Bill and the entire staff is so pleasant to work with. Always smiles, good laughs, top-notch customer service. I highly recommend this location. I've been going here for years.

Jul 07, 2024

If I could leave 0 stars I would. I called yesterday inquiring about a diagnostic test and possible service for my car. I was told to bring my car in this morning at 7:30. I arrived at 7:00am and was immediately sketched out. I walk in and The store manager Jerry was not warming or welcoming at all. I let him know I had called the previous day and that I would like to stay in store while the diagnostic was being performed. I could tell he felt some type of way about me staying in store and tried to pursued me that it would take hours, yet I was the first customer and no one else was there at the time. I politely asked “even for a diagnostic test?” He VERY RUDELY AND SHORT, responded with Yes, then proceeded to tell me that is why he told me to drop it off this morning. I read the reviews before I walked inside this morning which are horrible by the way but I still decided to take a chance. After my rude interaction there was no way I was leaving my BMW in his hands without me being there. I politely told him I did not feel comfortable leaving my vehicle and left. I ended up calling Firestone in a better location on Park Rd off of Pineville Matthews rd where I was well taken care of. Mike and the rest of his team were professional and the customer service was superb. The park rd location was very busy but Mike ensured everyone they would be well taken care of. He even reassured customers that if they waited in store their vehicle would be looked at within the hour, and which it was. I ended up being there for about 2.5 hours. If you value your car DO NOT take it to the Firestone on Arrowood road. Trust the reviews!

Jul 07, 2024

Reasonable price for what was requested and thorough examination to assist in determining problem.

Jul 07, 2024

The guys I interacted with were friendly and they were quick with my repairs but when it comes to their actual service, it was not that great. I took my car in for noise coming from the engine on acceleration. They concluded it was the engine mounts that were loose/worn etc. When I went to pick up, I literally drove off the lot and the noise was still there, despite them telling me it was fixed. The fact that the noise was still there that quick told me that they either didn’t test drive the car or they didn’t test drive it enough to be sure, otherwise, I think they would’ve heard it too. And when I went to pick up, they didn’t ask me to test drive it either. I took the car back in a couple days and they did another test and concluded it might be internal damage to the engine and recommended I take it to the dealership. At first I was like ok. But the more I thought about it, the more I was like “internal damage from what?”The car had never been in an accident and only had 2 owners that barely drove it. Sure it’s from 2015 but I didn’t buy that explanation. Anyway, once the dealership looked at it, the problem was that the mounts Firestone installed, were done so incorrectly (“upside down” is what they said) and one was an after market part. Did no one at Firestone double check their work? What about the managers? And when I took it the second time, nobody thought to see that it was done correctly to rule that out? Evidently not. The dealership re installed the parts correctly and replaced the other mount and the problem was fixed. They also test drove my car like 3 times to be sure and asked me to do so when I picked up to ensure I was satisfied. Our car was at the dealership for a month. Had Firestone did a more thorough job, I would’ve been done with this ordeal in a much shorter time. Don’t know if I would take my car there in the future.

Jul 07, 2024

This is the worse first one location ever Bill is very rude and rascist and so is Jerry my car sat up the for a whole week just to replace my radiator. Which they never did kept making up excuses as to why they haven’t got to my car yet remind you I had an appointment. What the point of setting an appointment if I still have to wait a week. Then when I came to check on my car I caught bill and Jerry in lie after lie about why my car wasn’t fixed I would not recommend this location to anyone it should be shut down immediately

Jun 07, 2024

I think this firestone is very shiesty. I came in with an enterprise rent-a-car that I've had doe some time and an oil change. I waited 2 hours for an approval for the oil change. I thought once the approval was completed it would be an hour to get out firestone. 2 hours later I checked on the vehicle and they had taken off all the tired had ordered new tires without ever telling me. I am the one paying for the vehicle. I couldnt figure out why it was taking so long. Bill seemed to be aggravated by me asking what was taking so long. I came in at 8 am and didn't leave until 1:30 pm. They could have operated in honesty and integrity but they were more interested in making Money off of my vehicle because it was from enterprise. I feel so disappointed in the dishonesty. So just know if you have an enterprise rent-a-car this is what they are going to do without ever caring about your day and your job. I even trued to explain to the guy who checked me out thst i didn't appreciate the non communication and he attempted to gas light me and argue with me that he told me. I told him i wasn't going to argue with him. I will never use them again and if you decide to use them for enterprise rent-a-car just know what you have to look forward to.

May 07, 2024

I highly recommend this location!!! Everyone is kind and quick with the work they do. I went in for Brakes, and some tires and they had me out in a few hours they do some pretty good work ill definitely be going back