Firestone Complete Auto Care

Nov 17, 2024

They replaced 2 tires and did an alignment. Also did a vehicle inspection to let me know any additional items that needed attention. Helped me with my headlight also! Everyone was friendly and helpful!

Nov 11, 2024

They’ve fixed many a popped tire for me thanks to Chicago potholes! Appreciate their fast turnaround and reliable service every time.

Oct 21, 2024

This Firestone is great. It's my favorite in the area. The employees are helpful, honest, and hardworking.

Oct 18, 2024

Friendly people, fast service, awesome waiting room. (Hurricane Hellen approached Florida)

Sep 18, 2024

Thank you Johnny for identifying the little issue I have with my drain plug. I appreciate it.

Sep 18, 2024

i’ve walked in to this place here and the service manager Johnny took care in five minutes and I’m really really happy with the services in this facility is very clean facility nicely run by the manager. I always recommend anybody over here.

Aug 18, 2024

Been going to this location for 20 yrs and the service has always been great. Many different managers, etc. but always the same consistent good service!

Aug 18, 2024

I took my car in on 8/5/2024 to get some work done because my 4WD service light came on. I brought it in and told them I had that service light, and some guy at the front desk said I just needed new tires. I told them I took it to another shop and they already did an inspection and gave them the notes from the other mechanic. Since my car is under warranty I had to go to this location due it being In-House. I called them on 8/6 to see if they got the inspection done. They said no, and they were very busy. I called again on 8/9 and they told me they were going to get to the inspection that day. I walked in today 8/12 and spoke with a lady at the front desk and she said they haven’t don’t the inspection whatsoever. I took my car back and I am taking it to a different shop. No communication whatsoever on delays, I’ve called numerous times just to have it go to voicemail as well. Never taking my car here again. 1 whole week and not even started the inspection. Not to mention they lied about the progress of service on my vehicle.

Aug 18, 2024

Johnny helped me out, quick and amazing service!

Aug 18, 2024

Відмовили в ремонті шини. Без причини

Jul 18, 2024

Didn’t use a paper floor mat; trudged oily footprints on my carpet Updated review: In an effort to give Firestone an opportunity for a service recovery, I followed all instructions listed in their comment below and never heard back. I guess their customer service team cares as little about follow through and attention to detail as their technicians do. Yikes. 😬

Jul 18, 2024

I came to them with a flat tire. There were almost three hours left before closing. They said it was only the next day. This work takes 20 minutes. They work like robots and not like people. I will never return here again and I will not recommend it to others.The company whose main service is Tire cannot repair Tire!

Jun 18, 2024

Don’t come here, had an oil change that led to my car not starting, I was told it could be your starter, swapped that out and it didn’t need to be changed. I’m having engine issues and now 2k to fix my car. Your better off going to your car dealership

Jun 18, 2024

Firestone Complete Auto Care is exactly the kind of place that you would hope to find in an emergency. My rear license plate and its mount came loose and fell off while I was on the freeway last week. So, I had to go to the DMV to get new plates, and then I had to find a nearby autoshop to get them attached. Lucky for me, that autoshop was Firestone Complete Auto Care. Everyone there was really friendly, very professional, and just genuinely keen to help out a fellow driver. They were exactly the kind of people that you would hope to meet at the end of a really difficult day. Jonny stepped away from the job that he was doing. He quickly installed one new mount and both of the new license plates on my car. I was back on the road and on my way home within a few minutes. I came across Firestone Complete Auto Care by chance, but I would 100% take my car back there in the future for servicing and repairs. Huge recommend. Thanks guys, and thanks Jonny!

Jun 18, 2024

I am in Chicago from out of town so was very stressed when I learned a part of my car was hanging and dragging along the road- I didn’t have much time to get this fixed or know what I was going to do if it was a big problem. I took my car here without an appointment and I was helped immediately and informed there was an easy solution that was fixable for free. This was the best car experience of my life and I am so grateful.

Jun 18, 2024

Rude and inconsiderate. Did not fix my vehicle.

Jun 18, 2024

Very good customer service, quick oil change. Will be back for any other services needed. Johnny was very helpful.

May 18, 2024

Arrived without an appointment. Ishmael was very helpful and got my car in a timely manner, didn't try to hard sell me anything. Will definitely make it back here next time I need tires.

May 18, 2024

Horrible, useless, never again especially when you see employee in shop on Facebook and they are saying they're short handed.

May 18, 2024

I brought my car in for a 10am appointment, and it was not looked at until around 3pm when I called in for an ETA. I had to take a day off of work because of the delay, as the parts needed were not on hand and the issue was not discovered well into the afternoon. I had sensors and a gas cap replaced for a state inspection, and was not given a heads up that the car needed to be driven for 100 miles before it would pass said inspection causing me to waste another hour of my time waiting in line for a doomed inspection. We will see if the work done was adequate, but giving two stars for two poor service interactions

Apr 18, 2024

Came in today to get front tires replaced. Was quick and very friendly, and reasonable cost. I believe the front desk gentleman was Mark. Very courteous and professional. Will be back.

Apr 18, 2024

Excellent service, efficient and courteous! I was impressed by the professionalism and efficiency.

Apr 18, 2024

Great customer service

Apr 18, 2024

I HAVE THEM INSTALL 2 TIRES AND WHEEL BALANCE AND ALLINGMENT AFTER I AM DONE I HAVE SAME ISSUE CAR WAS SHAKING WHILE APPLYING BRAKE I TOOK IT BACK AND THEY RE BALANCED IT AND IT STILL SHAKE WHILE BRAKING AFTER 40MPH.NOT GOING TO FIRESTONE ANYMORE NEITHER RECOMENDING ANYONE.

Apr 18, 2024

I came as a walk-in. They were very accommodating and service was quick.

Apr 18, 2024

I took my mom's car yesterday for an oil change, first time in this location. Mark Tellez was very helpful and great customer service. Mentioned a special they had going on for inspection for $10 glad I did because the car needed 2 rear tires and a brake flush .It was a special with the tires as well. Great service , definitely would go back .

Apr 18, 2024

I was there for a wheel alignment after getting new tires. It was definitely needed. They were quick and friendly.

Mar 18, 2024

Courteous, timely service done for a good price!

Mar 18, 2024

I got to the shop 45 minutes early for my appointment.Checked in, got my car taken care of right away. I left happy for 2 reasons; price and I was out the door at the time of the appointment.

Mar 18, 2024

My car was scratched and the counter guy said "how do we know it wasn't already scratched"I have been a client for 10 years and have no reason, at this point, to make a false claim.I won't be returning, you will see my complaint on the BBB website and on Next Door.It's clear to me that you don't value repeat business, you certainly won't get mine anymore.

Mar 18, 2024

Very nice and quick service, took care of my needs, recommended other service for my vehicle. Answered my questions i had. My car is running like its brand new. Thank you guys for great sevice👍

Feb 18, 2024

My front tires were ok but for the way I drive they didn't have much longer. I was able to schedule to get my tires rotated on Sunday which was very convenient. Feel bad for waiting until the sabbath but my mechanic flaked on me. I scheduled the day before too. Price was very fair. Staff was kind.

Feb 18, 2024

great customer service, easy to book appointments and excellent time response. I love that I don't have to worry about being trick into buying services the staff is always happy to guide me through what my car needs.

Feb 18, 2024

Took my mother car in to get a oil change and not even a few minutes there a oil leak