Firestone Complete Auto Care

Nov 17, 2024

I went on Sunday because I noticed I had a nail in my tire. I wanted to thank the two young men working there for their honesty, professionalism and getting me In-N-Out fast. These are the kind of people we need in the workforce. They went above and beyond my expectations ! thank you so much.

Nov 14, 2024

The staff from Firestone Complete Auto Care on Archer, was very friendly they took their time to fix my car. Overall they treat me so nice. They did an amazing job. Of course I will recommend my friend to stop by. Always taking care of my car.

Nov 11, 2024

Better than most

Oct 28, 2024

Nice people, great service.

Oct 28, 2024

Ramone the manager got me right on the lift when I explained i had a child at volleyball tournament 10 minutes away and Eddie the tech had it finished in 10 minutes with tire off, nail out and tire back on, it was amazing and I will be back and highly recommend them

Oct 18, 2024

Best experience I had at a shop. They’ve come through twice to help me out with my car and extremely satisfied both times!

Sep 18, 2024

A satisfied customer

Aug 18, 2024

Always Very Efficient in Getting Approval done. Amazing service and constant Communication as How work on Vehicle is Going. Thank You Miguel and His employees for Great Service on My Vehicle

Aug 18, 2024

I want to thank Joshua for his excellent customer service. He explained everything in detail in a friendly manner. Keep up the good work!

Aug 18, 2024

Ramon is in incompetent. I had a verified appointment for 9am and he told me it didn't approve on their end. So he refused to service me.

Aug 18, 2024

Siempre que voy, Ramon te recibe con una actitud positiva, profesional, amable y sonriente. Excelente para recomendar lo que necesita tu carro. Habla español. Así deberían de tener en todos lados gente como Èl para dar servicio al cliente Muy recomendado el lugar.

Aug 18, 2024

Stay away from this location. The service Manager Mike provides substandard customer service. Rude! He said it was a 3-4 hour wait for a tire rotation. Too bad Fire Stone has people like Mike running this location. Horrible customer service.

Jul 18, 2024

Excellent people excellent service the best service in Chicago

Jul 18, 2024

I love that for a small $10 fee you can get your car inspected. Most places charge a FORTUNE, so in these trying times, that is nicel.

Jul 18, 2024

It took way too long just for a front wheel alignment and they could t explain why they couldn’t give me a proper alignment. Also communication is awful I kept having to call to check on my vehicle every two hours when they said it’d be done within and hour and half I finally got my vehicle back around closing time

Jul 18, 2024

There is no pressure at all from the mechanic who did my alignment. He did a great job! The front person was nice. Overall, they didn't try selling me anything that I needed on the car.. which I knew already.

Jun 18, 2024

Absolutely awesome service! We were in an emergency situation and the team went above and beyond to get us back on the road. They even went as far as to go to another location to get us tires in our price range. 10/10 would recommend to a friend.

Jun 18, 2024

Appointment made easy on app, good communication, fast service

Jun 18, 2024

Had an alignment performed and it was completed without any issues. This location has serviced my vehicles previously and haven’t had issues apart from them suggesting items needed, which seems like it’s based on a manufacturer scheduled basis. Overall satisfied with their service and quick turn around!

Jun 18, 2024

It was quick n fast in n out service

Jun 18, 2024

My family has an old honda accord we took in for a broken axle and they charged us 2,500 to fix it. On the day to pick up the car, they wanted to charge us an extra 500 dollars, but we refused to pay since the agreed upon price was 2,500, and after much arguing they finally released the car for the price they said it would originally be for the repairs. A few weeks later the car had a strange noise, so we had a family member who is a mechanic look at it and come to find out that the axle that was repaired at this firestone was not even bolted down properly. Either they are incompetent at their jobs, or they purposely put us at risk for a severe car crash by not assembling the axle properly. Avoid this shop like the plague, they are a bunch of dishonest theives who are out to abuse people in need. Never in my life have I seen such disgusting customer service.

Jun 18, 2024

Professional services and friendly staff

May 18, 2024

Great work and honesty

May 18, 2024

Pésimo servicio, hay otros firestone donde por lo menos se esfuerzan en tratar bien a las personas, o dar alguna solución , si hablas poco inglés o no lo hablas , no vengas a este lugar , te tratan de una muy pésima manera , un tipo con cabello castaño y con lentes me habló de mala manera solo por no entender algunas palabras.

Apr 18, 2024

Had a small incident with a curb and my tires, they were excelent on the service and on the repairs, making it very fast and efficiently, would 100% recommend again

Apr 18, 2024

If I could give 0 stars don't go there

Apr 18, 2024

Mike was so helpful and transparent as well as super friendly! Work was done in a timely manner. Well be back for emergency issues like I had today!

Apr 18, 2024

Professional staff on tires,

Mar 18, 2024

Awesome customer Service!! Very accommodating and trust worthy! Mike and Cesar were amazing!

Mar 18, 2024

Best techs in Garfield Ridge . If Firestone can’t fix it , get rid of it . Cause they are the best

Mar 18, 2024

Great service and my car is running better.

Mar 18, 2024

I went into to the shop on a busy Saturday afternoon and I was greeted by Ramon, a very professional gentleman who gave a couple of quotes on new tires. I took advantage of a sale they were having so I went back for the installation on a Thursday afternoon. I was told it would take about 2 hrs. so I waited. Cesar and another gentleman at the shop were friendly and easy to work with. They got the job done in less than 2 hours, even with alignment. I was very pleased with the service and would definitely go back.

Mar 18, 2024

Made an appointment for 3pm on a monday for my tires changed, called friday to see if i could bump it to 4pm and they said it was fine. Drove an hour in traffic from work for them to tell me I would have to have leave my car overnight and it wouldnt be ready til noom the next day. They never saved my updated time and said my appointment was at 3. Second time coming for the same appointment because they didnt have my tires the first time and they never bothered to check or call. Complete waste of time.