Firestone Complete Auto Care

Nov 17, 2024

They were super helpful they will work with you I am happy with my purchase thank you!!!!

Nov 14, 2024

The removal and replace of a failing battery was completed in a timely manner while I waited. The paper work, rebate and coupon were promptly accepted.

Nov 11, 2024

Uncharacteristic of corporate America, this place honors it's word. I bought tires here over one year ago, but the repairs were covers completely. Despite major issues with declining tire pressure, these guys fixed everything with no charge.

Nov 11, 2024

We are always greeted as soon as we arrive. Details about work & cost are evaluated quickly. My Firestone credit card had expired & the team patiently opened it again, giving us more discounts. Having cars fixed can be frustrating. This team treats customers like family. They're honest about work that needs to be accomplished & are patient with those customers who can't fix it all right away. It's just great customer service. I highly recommend this location for your tire care needs.

Oct 28, 2024

Everybody was fast and easy going. They tell you the truth on what you vehicle needs. They not after you money.

Oct 18, 2024

Booked an appointment to get a tire change at their posted opening time at 7am only to wait outside for 20+ minutes. Still recieved no service by 7:20 and the stores still locked, ill be taking my business elsewhere

Oct 18, 2024

Firestone.com come and get service done at dealer level expertise or above add Firestone they always repair your car properly each and every time attend often it's like bringing your car to a medical clinic and the doctors are mechanics

Oct 18, 2024

Jose, the associate that helped me was just that: very helpful. He understood what I was looking for and I got just the tires I needed. He listened on the phone and in-person. He even got my car in and out in good time as I had to get to work that day. Thank you, Elston/Addison Firestone team!

Oct 18, 2024

Not my usual Firestone but I appreciated the service I received. They made great recommendations for me, honored my online coupon for an oil change, but didn't push me into maintenance that wasn't immediately necessary. I needed some part they didn't have in stock so they sent an associate to retrieve it so they could do a repair. It took longer than I thought it would but that's because the guys really put a ton of work into my vehicle. I felt like the service was affordable and within my budget and expectations. I would come here again anytime.

Oct 18, 2024

They charged me $150 to tell me my 2015 Civic needed a new transmission for $7k or more. The car needed a new CV axel. I had it fixed down the street for $250. This place is an absolute joke. Avoid.

Sep 18, 2024

Great job! Done in timely manner! Clear about price and options/sales

Sep 18, 2024

I’ve been going here pretty much once a month now. What started as a tire replacement has since turned into my brakes not working and needing to be replaced. Three months later and now my new tires are making a squeaking/screeching sound and I’m in debt for the $1500 Firestone card I had to take out for these repairs. This can’t be a coincidence….

Sep 18, 2024

No wait to be taken care of , super easy to work with always we’ve been coming here for years for all of our cars -tires still under warranty was the best news ever thanks

Sep 18, 2024

Professional and friendly team, excellent services On time

Sep 18, 2024

Second time take a car in for something simple and leaving with a slew of other issues. Customer service does not exist here. They replaced 4 tires and alignment as well as an oil change (cost over $1000) and left to immediately have issues with the traction control (light flashing) as well as tire pressure gauge on the dash being messed up. Also, with no prior issues, the air conditioning system is suddenly broken. The man I spoke to on the phone was rude, would not listen to my frustration, told me I was interrupting him when I was trying to explain what was happening (I was frustrated and also don’t know car terminology perfectly so I was stuttering a lot). At this point I fully believe the further issues that we left with were done intentionally to make them more money. Do not take your car here. They do a poor job because if they don’t break other things intentionally, they are causing damage on accident and take zero accountability for it. I’ve spent thousands with this company over the years. My fault for having a bad experience, giving them the benifits of the doubt, and returning.

Sep 18, 2024

Took my car here once they ended up using up all my gas and not fixing my car issue.

Sep 18, 2024

When I need maintenance performed on my vehicle, I can always trust on Firestone’s diligence and superior customer service to get the job done. Today I needed some help with my car, and was given the gold star service I’ve come to expect at Firestone. Alex Merchan is someone you can trust with your vehicle when you need it maintained, if you don’t have a person it’s not worth the risk to try an unknown quantity. Thanks again for the quality work, Alex.

Sep 18, 2024

Save your money and go anywhere else. Had works done on my alternator and it stopped working a week in. Had to spend an additional $900 elsewhere to have it done correctly. Super disappointing from a big name company like this

Aug 18, 2024

0 0 0 0

Aug 18, 2024

I came to change tires with my brother and this place is rude and disrespectful. I would not put tires in this place. They are very liars. They said that the part cost 180 and it costs 55 dollars. They would do it in 2 hours and the truck has been parked for 1 hour without touching it. They are very thieves in this place on Elston and Addison Firestone.

Aug 18, 2024

I see that they have bad reviews now I know why this store is very rude and disrespectful people I don't know why I didn't go to discon workshops there if they are kind I brought my truck to replace 2 front tires and do an alignment they told me they couldn't align it but they did install the tires I was waiting 4 hours they charged me 624 and then 380 more for a part that they put on without my permission what horrible service I will never come here again on Elston and Adison I do not recommend this place FIRESTON be careful with these bad mechanics I always change my tires at discon I went there if they are professionals

Aug 18, 2024

They get the job done, but I guess they're used to having so many customers that they don't care about details. Prior to my tire change, my car had no alignment issues, but after I declined an alignment for $120, my car now drives to the right.... so I have to get it realigned. Additionally, they left a black smudge on my car seat that they tried wiping off but managed to smear it in more. Definitely won't be coming back for any work with Firestone.

Jul 18, 2024

I go there with appointment two times they say no you take next day appointments

Jul 18, 2024

I've taken my car here a few times since it's convenient and walkable from my house. Twice now I've had issues misdiagnosed. The first time I took it in for an issue with cyclical pulsating when braking (presumably from warped rotors) and was told the rotors were fine. Took it to another shop and they replaced the rotors, fixing the issue. This last time I took it in for a loud humming noise over 30 mph. They inspected it and told me the transmission was the problem and that they couldn't do transmission work (despite their website specifically listing transmissions). Took it to another place and after a 2 minute test drive they properly diagnosed a bad wheel bearing.

Jul 18, 2024

Visiting family from out of town our van started to make a brake noise Even though we where on short notice and we had a brake issue which a. A safety concern , we know we need appointment but again things happen they would even take 30 minutes to do a quick check and if we needed brakes we would have had to figure it out , but all we asked for a quick visual inspection .

Jun 18, 2024

Fast and efficient. I felt very comfortable with the knowledgable mechanics satisfying the services performed on my vehicle.

Jun 18, 2024

Friendly and professional team.

Jun 18, 2024

I came in to purchase 4 tires today at 12/noon. The person at the desk was extremely rude and not interested on explaining the process, i had a feeling like i was bothering him. Zero customer skills and willingness to explain the inventory and my options. Since not everybody’s handy, right. I just turned around and walked out away from disrespect. I will not be back.

May 18, 2024

Avoid this place by any chance. I didn't take a look at reviews there are full of 1 star and it explains why!

May 18, 2024

Called to set up an appointment, got a quote. Got to my appointment and waited an hour an a hr and a half for them to tell me they quoted me wrong, and it’s 2x what they said it would be over the phone.

May 18, 2024

Lleve mi carro por una fuga de anticongelante y me cotizaron el trabajo me dijeron que ese mismo día estaría listo mi carro quedaron en llamarme para ir a recoger mi carro y como no me llamaron yo les llamé y me dijeron como en una hora estará listo tu carro fui al taller para recoger mi carro y me comunica una persona que está al frente del negocio que en ese momento le acababan de decir que tenía otro problema que ordenaría la parte y que estaría listo mi vehículo hasta el otro día siendo que yo perdí mi día de trabajo además la persona que me atendió que es hispano y según el no habla español es muy mal educado con los hispanos

Apr 18, 2024

Alex, Alberto and Charlie offered awesome customer service. They are great at what they do!

Apr 18, 2024

Complete auto repair services but not cheap.

Apr 18, 2024

Polite personality oil change on appointment on time as scheduled

Mar 18, 2024

I made an appointment for an oil change and to check out the brakes which squeak. I was on time. I was told to either wait at the shop or leave and they'd call me when finished. I got lunch, came back, and waited in the shop for another 2 hours until they finished. That is a total of 3 hours to do an oil change and check the brakes. I could see my car was not being worked on for quite some time. Why make an appointment if I'm going to be forced to wait? No one gave me any updates or explanations while I waited. They couldn't figure out why my brakes squeak and tried to say it's due to an inferior product. I told them we used Brembro at a different brake shop and they said it must be faulty installation and we'd have to redo the entire brakes and start over. Not a good diagnosis. Not helpful. No one tested the car to see how it was braking or what the noise was like. I won't be coming back.

Mar 18, 2024

The team was quick, communicative, and did a great job. I will be back.