Firestone Complete Auto Care

Nov 22, 2024

They wanted to charge me $2500 for some basic work done. Took my business elsewhere and paid $150. They are not mechanics, they are salespeople who just want to ring you dry

Nov 06, 2024

Frank was direct and very helpful. Very kind person. They are very fast and the service was perfect. Definitely recommend two thumbs up

Sep 06, 2024

Chad, Craig Morgan Roth, and derrek were amazing! We were stuck traveling with horse trailer and they got the part ordered and repair done to get us back up and on the road in a pretty reasonable time. Thank you so much for being honest men and upfront. Blessings Paul and Kathy Vincent. Ava K's Horse-Drawn Carriage Service.

Sep 06, 2024

One side of my ac is blowing cool while the other is warm and all I wanted was for them to do an ac inspection to see if I had a leak. I waited 4 hours there just for them to fix the issue and didn’t even ask for permission to do so. They were charging me $550 dollars when that’s not what I wanted. They were also trying to get me to pay for “low fluids” when I just got my car serviced so I know everything is fine. Since I wasn’t paying that ridiculous price they said they’re going to have to undo what they have done and now the problem is worse than before. My ac is scorching HOT now and unbearable. I will never return to this place. Do not come here unless you want to be quoted high prices for no reason .

Sep 06, 2024

The car I took in to have looked at was a rental through Hertz Uber. It was had a blown head gasket. I really want to thank the manager who was on duty; unfortunately I didn’t get his name and Hunter at the front desk. Hertz would not pick me up to get another car and Hunter offered and took me to Hertz so I could get another car. Both him and the manager and to associate doing the diagnostic were extremely helpful during a stressful moment. I appreciate everyone. I have used them for many times and will continue as long as they have associates like that available. Thank You!!

Aug 06, 2024

Dropped a fleet vehicle off Friday at 7:45am called them 3 times on Friday and was assured it would be done by 4pm Friday. Come Monday go to pick up the fleet vehicle and it’s still not complete. 4 days to replace one tire with a nail in it. What a joke. We will take our fleet vehicles and business elsewhere

Aug 06, 2024

Great service.

Jul 06, 2024

Everyone was very kind and they were able to explain the results of my inspection and why each item is needed for the service of my vehicle. They were understaffed but still took care of my inspection and oil change quickly for me.

Jul 06, 2024

Super helpful and nice! My tire pressure was low, but I had just filled them. This location looked at my tires, couldn’t find anything, but filled up my tires either way. Said it was possibly from the colder air. Haven’t had an issue so far.

Jun 06, 2024

Good evening, I have a review that I must share. I went to Firestone to get an oil change and when the car was returned the battery light, check engine light, and other warnings were on the dash. I went in for an oil change and somehow ended up with more problems. Not to mention now my car is shaking and out of alignment. You bet I will be there first thing in the morning to make sure my car will be restored to how it was before the oil change. Oh not to mention I was quoted 6 hours and somehow ended up taking 9 hours.

Jun 06, 2024

I got a screw in my tire unexpectedly and stopped in for help. Ive been with this firestone for years, they've always done a great job with everything they've done for me, but i've never just stopped in for something "emergency" like this. They got me back on the street in 60ish minutes towads the end of the day for them. Very happy with this service.

May 06, 2024

The brakes and rotors they tried to sell me were worth more than my car .. it’s predatory, tone deaf and insensistive .. it says you can resurface my rotors but they didn’t mention that just tried to get me to buy $600 worth of new parts . you should get to choose if you want the most expensive parts or not .. some customers are struggling this business is not .

May 06, 2024

The staff did an amazing job at helping me find out what was wrong with my vehicle, everyone was so helpful and kept me informed of what was going on the entire time. The staff provided me with a resolution to my issue and it has since been resolved. Would highly recommend this location

Apr 06, 2024

They exemplified professionalism. Reassured all of my fears and were very efficient in getting my car fixed and back to me.

Mar 06, 2024

Been going here for over a decade to take care of my vehicles. From brakes, tires, oil changes, etc. they keep my cars running in top shape. Give a shout out to Derek and his team - it can be a thankless job working keeping our cars moving.

Mar 06, 2024

Firestone on Kenwood Road. We had some challenges, but Derek, the manager, did make it right. Firestone is a very reputable organization and they do stand behind their service and products. Thank you for making it right by the customer.

Feb 06, 2024

Great service every time I have my car serviced here.

Feb 06, 2024

On time and a good value.

Feb 06, 2024

Quick friendly help with tire and battery check.

Feb 06, 2024

The manager was on target he did his job properly. In mechanics came in and told me what was wrong with my differential making noise. And they checked underneath my vehicle as they took off the tires for rotation. And checked on my fluids battery check and so forth during the coldest time we've had this winter so far. Everything looks good. Having to get new differential put on through Chrysler. Under warranty

Feb 06, 2024

We needed 2 tires, same day, and they took care of us.

Jan 06, 2024

I can not say enough for the young man I have spoke to on the phone. Derek has gone above and beyond to help me. I had a flat tire and I literally had my son take my tire in there and put it on the rim AT 7 PM CLOSING TIME he helped me anyways . I will return for any tire trouble I need. thank you !!!!

Jan 06, 2024

Regardless of appointment, it took 5 hours to change my oil… I would go literally anywhere else for basic service.

Dec 06, 2023

Big Mouth

Dec 06, 2023

I have been having Firestone service for tires, break pads and oil change for the past 5.5 years. Amongst other Firestone places, this place has bad service, because of which I switched to Mason Arbor Square one and have had satisfying experience so far. While I was away, from the country one of my friends took my car for a flat tire and these guys gave a measurement of a really low front and rear break pads, which I didn't beleive. When checked at a different Firestone place, even after a month of driving, the measurements were twice better than what they posted. Different Firestone place, found that they back break pads may need change of breaknpads in a few months or soon but they were good for now. Also, they said the front break pads were good. So where are these guys getting measurements? It's not just one experience. I was made to come back for a change of tires three times for various reasons, including them not having on store, for which I was asked to pay money for transportation of tires form another Firestone. My friend had done a service on his car and these guys said after a few months, it was never done and needs to be changed immediately. After doing the service the second time, within a few months, my friend found his receipt and these guys finally offered to take away 50% off from the second time replacement. They must be joking! Finally, they removed the payment from the second time service they say they did. Did they really do it tge first time or they didn't run the diagnosis, and they failed to enter tge service from the first time. Surely, they should have noticed it while doing it the second time. The manager also gives one or two word answers when inquire about service related doubts and gives an unpleasant look. Despite being farther, I prefer going to Mason, where they do genuine, real work and service in my car. It is sad to see this place go down so quickly.

Dec 06, 2023

This shop has always met or exceeded my expectations. They're trustworthy and work hard to make sure I'm safe and the work is done correctly and on time.

Dec 06, 2023

BEWARE of scamming women! I brought in my car with brake problems, they called 1 hour later with an estimate of $2100 for brake pads, rotors, and manufacturers mileage suggestions. Brakes alone $1100. I denied service based on the high price. The person on the phone got short and rude to me when I asked them to put the tires back on. I bought parts at Auto Zone for a fraction of the price they were charging. After the first tire was taken off, SURPRISE! The rotors were perfect and shiny, the pads were only 25% used. There was a dead mouse in between the pads and rotors that was causing the brake issues. THEY DID NOT EVEN TAKE MY TIRES OFF TO GIVE ME A BOGUS ESTIMATE. If they in fact did take off the tire, they were lying to me about the repairs. I am choosing to believe they didn't look at the car. I am incredibly offended and feel personally attacked. Guaranteed, if a male brought in the car, they would have: (a) not charged $2100 (b) inspected the vehicle (c) scraped off the mouse body themselves Now I need to take all the parts back for a refund. Please do not support this location in solidarity for women's rights to equitable and fair service. If anyone would like to contact me from Firestone to discuss, I will gladly remove this review, I have had good luck with this location before.

Dec 06, 2023

I stopped in last night after shopping at mens warehouse when my truck threw a check engine code. I leave today to drive my truck about 1000 miles this week and it's never had a check engine light. The young man working at the desk finished helping another guy and was cleaning the displays when I asked him if he could come out and hook his computer up to check the code. He was friendly, courteous and more than happy to help. He gave me an idea of what the issue was, let me know it was not safe to drive long distance and when I told him leaving it or dropping it off wasn't an option he gave me advice on how to fix the problem even though he knew I wouldn't be a paying customer. I was able to fix the issue myself within an hour or so. Glad I stopped in and was able to have somebody so willing to help me out.

Dec 06, 2023

Made appt for an oil change for 10am. Hadn’t heard anything after 5 hours so I called to check status. Was told that I was next and car wasn’t started. 3 hours later (15 minutes till closing) I call again. This time I learn that other vehicles were taken before me, despite my appt, and my car had still not been pulled in. 8.5 hours to do a 30 minute oil change WITH APPOINTMENT is ridiculous!