Firestone Complete Auto Care

Dec 06, 2024

Matt and Kevin provided great customer service when I brought my car in to have my wheels swapped out and oil changed. Thank you!

Dec 01, 2024

I explained to the staff at Firestone what the issue was with my car, They did not explain that the issue could not be repaired at Firestone. After the basic and the costly diagnostic that would not go toward any repair, I was charge $160 and given a long list of other repairs that my car needed. The technician then told me that the repair could not be done by Firestone that I would need to take my car to the dealer for repair. From the explanation I gave 2 different technicians. They could have told me that my car could not be repaired at Firestone. That was a rip off and I probably will not use Firestone again or recommend anyone that I know to take their car to Firestone. I'll tell them to avoid the middle man (Firestone) and take their car to the dealer, to avoid a costly diagnostic that will not be taken off the repair bill.

Nov 16, 2024

Great customer service and they were able to fit me in to get the two tires replaced.

Nov 16, 2024

After my front end alignment Firestone took the slant of my front wheel out and is very much straight up and down. No more uneven tire wear.

Nov 07, 2024

Kevin, Matthew, Antonio, and Anthony were all excellent! They are a true team.

Sep 06, 2024

You use time and you fix car very well and respect to everyone you care about someone 's car and customer care is perfect 🙏🙏🙏🙏🙏

Jul 06, 2024

I was helped by a wonderful employee, Kevin, who was not only super helpful and kind to me but to the other customers who came in after me. He kept me up-to-date on my car’s status and also pointed out other things they noticed on my car that needed to be addressed. I have been receiving service from this location since May of last year and I have left feeling very happy with the work done on my car every time.

Jul 06, 2024

Took me vehicle to have repairs done on 5/9/24. After getting the vehicle back, I noticed issues and discovered a tear in the tie rod boot that they had "repaired". Took the vehicle back to be repaired on 5/29/24, and was notified on 5/30/24 that they inadvertently damaged the transmission during the repairs. At first, they told me they would be making the repairs and would be filing a claim with their insurance company, and then they decided not to and we tried to work it out, but they were unwilling to pay me what the vehicle was worth. I have now been notified that a claim is being filed, but I have still yet to hear back from anyone regarding if a claim was even filed. So I have been basically left without a functioning vehicle for more than a month with no offer of a rental car. Do NOT take your vehicle here.

Jun 06, 2024

Things went well. Options were presented to me and no one was pushy to get me to buy anything. I like being able make online appointments.

May 06, 2024

They quoted me a little over $200 to replace my brake pads. A few hours later the tech calls me and says I need new rotors. I tell him to just replace the pads. He then proceeds to tell me the dumbest and most incorrect version of how brakes work that I’ve ever heard in my life. I again tell him to just replace the pads. A few minutes later the front desk guy calls me and tells me they won’t replace the pads unless I get rotors, and the price is now almost $600. He completely disregards the fact that the tech has no idea what he’s talking about, and says “he’s new”. I told them to put it back together and I’d be over to get it. I just did the job in my driveway in a little over an hour for half the price. This place is a joke and I’ll tell everyone I know to never take their vehicle here for anything.

Apr 06, 2024

Very fast and easy to deal with

Mar 07, 2024

I just needed the valve stem on my tire replaced and they were able to get it done in half an hour with only 4 hours notice of my coming in. They were friendly, professional and suggested other repairs but did not pressure them.

Mar 07, 2024

Lied to my face they are not trust worthy problem was not solved had to take my car back they made it worse I don't recommend I my have to get my attorney involved bad for business!

Mar 07, 2024

Overall my experience was satisfactory. I chose 9/10 due to the Maintenance Required warning message was still active after the service was supposedly complete. Also I was not given the option to reuse the existing TPMS sensors or have all new ones installed. So the TPMS low PSI warning light was also illuminated. The individual that I asked to resolve the situation was not certain about the proper resetting process. Also he was unaware of the lug nut size I would need or the recommended tire pressure for the specific tires that I had installed. I almost gave this location a 3/5 star review. However, Antonio was very flexible, accommodating and polite. I received great communication and updates throughout the process. Unfortunately I will have to return to this shop in a week to get the TPMS sensor situation resolved.

Feb 07, 2024

For over 30 years this team never fails. They are knowledgeable, professional and very through. I really like working with them.

Feb 07, 2024

Staff was very responsive to my problem. I had a leaking tire and they were able to fix it while I waited and did a needed oil change at the same time. We will never take our cars anywhere else!

Feb 07, 2024

The staff is always kind and willing to work with our family's schedule. The work is fantastic and done in a timely manner. They know our cars and their history and give me one less thing to worries about. Kevin has been there a long time and he does his job well!

Feb 07, 2024

This place is a sham when it comes to major repairs they will scam you .. Engine was leaking badly paid nine hundred fifty bucks for A valve cover job.. Car was released still leaking brought back told I have to pay for the diagnostics to find out the leaks when they already did a valve cover job (If they actually did that) And could have spotted the leaks there as a skilled mechanic... Now told it's my engine leaking and transmission. They could have told me that the 1st day of repairs. I would have paid for it. Something just isn't right here. I am taking my car elsewhere.

Jan 07, 2024

Firestone on Glenway provided me excellent customer service and vehicle care. Thank you!

Jan 07, 2024

Had a flat tire this morning! Called in, they had my tire in stock, got me in and out faster than the original time quoted and got me back on the road. Thank you!

Dec 07, 2023

Called 2 weeks prior to bringing my vehicle in, told me to bring it on a Saturday as soon as they opened. I walked in at 7:01am attempted to drop my vehicle off like scheduled and was told that they were going to need my car for 3 days? 3 days to do warranty work for 4 rotors and a tire rotation. I spent $1600 total replacing all pads and rotors on my vehicle as well as fluid flushed and so on so fourth just for them to start pulsating right away. You would image they could prioritize someone who's already spent money with them instead of someone who hasn't spent any. Let's not forget I was told there was no appointments available but when I was there getting told all this the guy really said "I can schedule you an appointment first thing tomorrow morning if you want to bring it by" unprofessional.

Dec 07, 2023

Every Firestone is different and I trust this car maintenance service with my vehicle.

Dec 07, 2023

Fantastic service!

Dec 07, 2023

Fast work, exactly as promised

Dec 07, 2023

Good work. Prices are high on just about anything needing to be done.

Dec 07, 2023

Great place, quick, transparent, friendly and fair pricing. Was from out of town and they got me in between appointments. Would come back.

Dec 07, 2023

Great 👍

Dec 07, 2023

Place say the service fluids but did have the tool to check my transmission fluid. After seating there for 30 minutes

Dec 07, 2023

Ryan Murray is a great guy! Honest and dependable.

Dec 07, 2023

They helped me find the best tires for my truck at a reasonable price. He was honest due to me calling around for quotes and got me the best deal.