Firestone Complete Auto Care

Dec 05, 2024

Appointment reason: Tire Patch, nail in tread of tire. (Patchable, Toyota dealer that diagnosed this does no do tire patches) Time to repair: 8 total days, 3 or 4 working days (over Thanksgiving) Upon the mechanic taking the tire off, I was informed that the bead of the tire ripped. This occurred on an OEM Toyota tire with ~12.5k miles. I was then called and asked how I would like to proceed, with the notion that I am responsible for paying for the new tire to be replaced. I didn’t take kindly to my new found tire bill, as my $26 repair has now turned into a $200+ new tire. (Not to mention it won’t have the same wear patterns and could lead to the rest of the tires wearing quicker) In refuting to pay for the new tire, I was informed that they “could have not told me it tore, and put the tire back on and hoped it was okay”. From this point forward I knew there was going to be an issue. The new tire was ordered and I was asked if Tuesday (6 days from drop off) was an acceptable timeline. I then stopped in Tuesday before close to check on the fix, in which case I was informed that they had the tire in, it just hadn’t been put on yet. I do appreciate the mechanic on site communicating with me; he was just trying his best to help me as a customer. I now (Wednesday) received the vehicle back, and agreed on a $50+ tax price for the new tire. A reasonable price, but one that came with a week without my car, no call to inform me that my car was not going to be done on the agreed timeline, and a sideways comment or two that could’ve jeopardized my wife and family’s safety. My expectation of this issue: The shop destroyed the tire, they should have covered the tire and offered to expedite the tire or a rental car in the time of waiting. When delays occurred, I expect to be communicated as such, I should not have to be the polling party. If the tire were to be an OEM defect, it is now their responsibility to recoup that money, not mine. Playing the blame game isn’t what I wanted to be doing over thanksgiving.

Dec 03, 2024

Everyone at the Beechmont Store is absolutely wonderful! Extremely helpful and quick and honest about everything!

Dec 02, 2024

Awful experience would not recommend. Bad communication, took way too long to complete. Totally regret not waiting another day and taking my car to a real mechanic.

Nov 30, 2024

Superb service!

Nov 23, 2024

Excellent service. I've been here for tires on all my cars. Better prices than tire rack. 100% recommend. Ask for Brian.

Nov 23, 2024

I had an oil change and tire rotation. It only took 45 minutes. They were very efficient and courteous.

Nov 16, 2024

Everyone was very nice and extremely helpful. Offered options along the way as they were working on my car (new tires).

Nov 07, 2024

Had a great experience here when my tire needed attention. Friendly and expert service and no attempt to upsell. Thank you again Firestone!

Nov 07, 2024

I cannot say enough positive about this place. The manager Brian is friendly, respectful, efficient, and the mechanics are all very competent and thorough. They ensure the customer is first, and everything is done properly. My car is quite difficult to work on, being a German car, but they keep at it until it is done to your satisfaction. Timely work completions, and reasonable prices. I would give them 10 Stars if possible!

Oct 07, 2024

In addition to fairly priced, quality repair, I have been impressed with customer service, especially detailed explanations and estimates for additional work. Eric was always very professional and accommodating. This last visit was handled by Kyle and I was really impressed. He has great interpersonal skills, a pleasant approach to customer service, is competent, willing to do what it takes and is clearly an effective manager. I particularly appreciate the small shop feel and honesty about repairs. Recent Visit 9.21.24 Straightforward, timely, thorough job and helpful advice

Sep 07, 2024

Anderson Township Firestone Auto Care was excellent service and plan to return for future Automobile Maintenance Auto Care and the service advisor Brian was great and excellent I recommend this location for Auto Care service.

Sep 07, 2024

Brian knows his job! Above and beyond service. Way better than the Eastgate manager!

Sep 07, 2024

Courtney helped me out in a pinch. Had a flat tire. 🙁 I have come here several times and always got great service. Highly recommend!

Sep 07, 2024

Do not come here at all.I came here 3 times before I went to Florida because my car was having issues the first time I came in it was an “alignment”well after I left my car pulled me 3 ft into the right lane so I took it back and I got it back still pulled me 3 ft over and it also was pulling me to the left .I took it back again they said it probably wasn’t an alignment so they were gonna do a inspection they didn’t do a full inspection and found lose screws and the left was out of line.they told me my car was 100% good to take to Florida.well on the way there my right brake caliper got stuck,I needed all new brake pads new rotors and my brake hose was broken.The Firestone in Florida told me it was a miracle my tire didn’t catch fire because it got all the way up to 800 degrees and when I asked if the Firestone in Ohio should’ve noticed they said yes “you were pointing them to the problem” so when I was in Florida on a family vacation with a 4 month old baby I had to spend 1,581.06 because of their negligence and a faulty repair.Well I also called 8/3 was supposed to get a call from the area manager 8/5 still have yet to receive the call even though we told them we were stuck in Florida my boyfriends step father called them 8/5 to hear from area manager Nick and never got a call so on 8/7 he called corporate again and was waiting another 48 hours to from the regional manager well today is 8/12 and still have not received a call from them.Im supposed to get a call from the store manager tomorrow but I honestly doubt it.Please don’t go here they don’t care about your safety at all ,I will never trust them again or trust them with anyone else .My car almost caught fire and exploded with my boyfriend ,4 month old baby,and my boyfriends brother and they also know this information but still have not contacted me.Im seriously ready to take legal action if I don’t get some kind of refund for the faulty repair and if the tech doesn’t get fired.This wasn’t a 1 times mistake it was 3 times and people could’ve died because of their negligence.I worry that someone will die because of their negligence and I won’t stop until something is done with faulty repair and negligence. I also would rate this place a 0 if I could but unfortunately I can’t.

Sep 07, 2024

Ive always had really good experiences with firestone. But this particular experience is unparalleled mostly because of how determined and hospitable Brian has been with me. Although the service on my vehicle wasnt as simple as in and out, Brian made me feel that just because i chose firestone, he will do any and everything necessary to complete the service on my vehicle. Very much appreciated.

Sep 07, 2024

They're fast, friendly, and very helpful. I drive about 35 minutes out of my way to go to this location because of their level of service

Sep 07, 2024

Well run and organized place, they did a comprehensive diagnostic on my car and were very upfront and honest about my concerns and moreover, didn't try to push unnecessary repairs. Very professional place that does business right. Definitely recommend!

Aug 07, 2024

Quick , efficient and reliable !

Aug 07, 2024

I purchased a new car through Carvana which came with a limited warranty. I brought my vehicle to Firestone to have it looked over to ensure everything was in working order. They did a thorough inspection and found a few minor things which they conveyed to the company and handled the claim for me without flaw. Simple and easy!

Jul 07, 2024

Brian Paulik is a top notch professional store manager that knows his business and trade with a great personality, that you can trust. I would not take my business to any other competitor. Paul M

Jul 07, 2024

Great and kind service. Took the time to explain and answer all of my concerns an needs!

Jul 07, 2024

I recently went to the beechmont location to get a tire patched. I was greeted by a woman with long brown hair who did not have a very pleasant attitude. After waiting about 15 minutes she finally tells me that their getting ready to pull my car into the bay. I sit in the lobby for a little over 30 minutes for her to come back and tell me that the tire cannot be patched as it is out of the patch zone. I then proceeded to ask her what the mechanic was doing that took 30 minutes before I was told that my tire could not be fixed. When the question was asked she rudely told me that my car was given a courtesy check that I was not informed about prior to it getting pulled in the bay. I get this is something you do for courtesy but it would be nice to know why you are lifting my hood when Im just simply coming to get a tire fixed. She then rudely informed the mechanic to finish with my car and proceeded to talk about me loudly while she was in the garage. Not only was she rude but completely unprofessional and I waited for 30 minutes for you guys to complete a courtesy check before you ever even looked at my tire which was the initial reason why I came. If you're going to have somebody in the lobby that is greeting people and checking people out you should probably have someone who is going to greet people with kindness and respect and inform them of the services that they are about to receive. I will absolutely never return there!!

Jun 07, 2024

The customer service was excellent. Unfortunately the tires I quoted online were unavailable in the store. So I had to pay more for tires then I expected.

May 07, 2024

Brian and his staff are the best! Wonderful customer service!

Apr 07, 2024

Fast, reliable service and always helpful at the service desk!

Apr 07, 2024

Knowledgeable, accommodating and friendly staff. Excellent service on my BMW every time!

Apr 07, 2024

Shelly was great everyone was

Mar 07, 2024

Great service Brian was a wealth of knowledge and helped me make good decisions Thanks for your help

Mar 07, 2024

They have the best service here with your best interest, it’s my favorite Firestone branch! Generally, they are quick and efficient, though this branch does get a lot of customers on the weekend so you might have to leave behind your car for the day.

Feb 07, 2024

I appreciate the wonderful service. They are always striving to provide a great customer experience. Great pair of Managers

Feb 07, 2024

I brought my 2006 Toyota 4Runner in for a wheel alignment and was told the ball joints on the driver's side were loose and needed to be replaced before an alignment could be performed. I asked for a quote and was told $1200.00 for just one side!!! Absolutely ridiculous! I found an auto shop that quoted $700.00 for both sides!!! Needless to say, I will not be bringing my vehicles back for service. I will say, the employees were fine, it's the crazy price I had issue with.

Feb 07, 2024

The only place i get car work done! Always a great experience

Jan 07, 2024

These guys are always straight forward with me and fast and efficient! I recommend them highly to anyone

Dec 07, 2023

Brian has really turned this store around!! Prior to his arrival as the manager, it wasn't run very well. He is exceptionally knowledgeable and very personable, too. He clearly explains your options. The work required is always done well and in a timely manner.

Dec 07, 2023

Great service!

Dec 07, 2023

Pretty quick with their work, throughly inspects vehicles and is straight up with what is needed. A little pricey but usually has coupons/deals going on. Friendly staff.

Dec 07, 2023

They were helpful and reliable and took care of my car.

Dec 07, 2023

Young man took care of my Uncle.. He could of taken him for a ride but he went out of his to make sure Unc was taken care of. Thanks Jamaar.