Firestone Complete Auto Care

Nov 16, 2024

Great customer service.

Nov 09, 2024

Greatly improved since my last visit here.

Nov 07, 2024

Great people, quick & effective servicing.

Oct 07, 2024

I have chosen Firestone to be my car care company because of Duan. I came in for a tire balance and alignment. Instead of wasting my money, Duan was honest that I needed at least one new tire. He advised that a tire balance would be a waste of money. Because he didn't try to take advantage of me as a woman, I thanked him and ordered four new tires along with the balance and alignment. The next service I will schedule is an oil change. I am so grateful for his honesty. I used to go to Midas for my services. From now on, it will always be Firestone that will service my new car.

Oct 07, 2024

The service manager was professional and polite. He confirmed the need for the requested service and the service tech did a fantastic job aligning my car. Lastly, the atmosphere was comfortable, and the waiting area was clean.

Jul 07, 2024

Had great service . They listened to my concerns.

Jul 07, 2024

I’m here now waiting 2 days for them to change my tire!! I popped my tire right in front of the shop and left it with keys. I get regular oil changes from them and it’s always quick but this location is very very very slow. There’s no way I should have to wait 2 days to get my tire replaced after dropping it off 7 in the morning before it.. I caught a Uber to get it they still took a hour and the shocker is they didn’t even put air in all my tires like they were supposed to one tire says 19 I asked the worker he said give it time to reset but my indicator for my tires changes immediately.. if your a woman do not go there !!!

Jul 07, 2024

The workers were very nice and helpful. I bought a truck and wanted it checked out as soon as possible. I called a couple other places and they weren’t able to get me in untill another week or two. I called this Firestone and they were able to get me in the next day and look at the whole truck within two days. They told me some repairs that needed to be done and they were willing to tell me what repairs were major and which ones can wait. I was very satisfied with their customer service. The repairs were very major and they had no problem getting them done within a day and a half. What I liked the best was how they gave me a rundown of all the prices, including labor and tax before I scheduled an appointment. They also sent me pictures of the problem so I knew what they were talking about and knew what was getting fixed. The prices were very similar if not lower than other competitors.

Jun 07, 2024

A visit to the mechanic can be a nerve wrecking experience for a girl. I brought in a neglected 2003 chevy malibu this week, and was delightfully surprised at the comfort and attentiveness that Duan particularly gave me. He let me know his concerns with the car to assure that i would be informed going forward with getting work done. Also, since i have my temps, he allowed me to keep the car there overnight. I got brake work done and can certainly notice a difference like day and night. Thanks to all who helped, have a blessed memorial day weekend. Elfie

Jun 07, 2024

Extremely nice and patient. Ryan was great! Actually everyone was very nice!

Jun 07, 2024

Friendly staff

Jun 07, 2024

Only place that had my trailer tire size. Went there before they closed and they just looked at me like I'm crazy. Said the tech already went home. Hours say they are open till 5. That's just not true.

May 07, 2024

Made appointment same day, Nice customer service, was clear with everything happening with no confusion

May 07, 2024

Staff was friendly, service was on time and quick. Explained everything and also recommended other services that was needed.

Apr 07, 2024

The manager was short staff the morning l took my car in to have a new tire put on my vehicle to replace a blown tire. Thank God l signed up for hazard service to replace the tire. The manager took my car for a very short drive to make certain the tire indicator light on the dash went out. He also took my spare off the car and put it back in the wheel designated area in the car. His attention to detail and excellent customer service were much appreciated! Thank you!

Mar 07, 2024

They were very friendly and took care of my issue in a timely manner. Just a little disappointed that the tire was not fixable, however; I understand somethings are not fixable, safety first.

Feb 07, 2024

I always receive friendly and thorough service here

Feb 07, 2024

Mistakes happen I understand. However, I feel like the situation could’ve been handled a lot better. I was told they misplaced my key but I believe they only told me this due to the fact that they hadn’t touched my car. Which is fine but if they needed more time they could’ve just communicated that. I ended up going to TD and got everything sorted. Place has a lot of potential just need to learn a way to handle stressful situations.

Feb 07, 2024

Rick and the guys here are great! I somehow got something stuck in my tire and woke up to a flat on Christmas Eve!! Thankfully the shop was open. They were able to save my (brand new) tire by plugging/patching it and I was on my way in no time! I completed a credit app and my service was free of charge!!! Even more amazing because it was Christmas Eve and I was broke, lol!!! I really appreciated the service I received that day.

Feb 07, 2024

Rick is great, he took care of my concerns.

Feb 07, 2024

The girl I checked my vehicle in with didn't take any notes for the tech who was gonna work on my car? So he didn't know what he was doing. He didn't know what the problem was. He had to call me to find out. I don't think he even looked at what I suggested him to look at. Turns out they don't even have the part to run. A pressure test on my vehicle. And the only thing they could do was the oil change. And they have my vehicle for 2 days.

Jan 07, 2024

Went for an oil change, a tire, and an alignment at a scheduled time. Waited till I couldn't anymore and had to leave the car overnight there. Before leaving they told me they would get it in soon that night. Come the next day It still wasn't started, and waited an overall 12 business hours or 24 real life hours for them to just look at my car. I dont know if was coincidence or not but the moment i waited in the waiting room they actually started work on my car. In total 17 business hours or 29 real life hours to do the work i wanted done. They didn't do quality work as the moment we. Left the tire pressure sensor was broken, and the very next day the changed tire was flat. but if you do go wait inside and not elsewhere otherwise they may never start your car

Jan 07, 2024

I am furious right now. I took my car in on 12/21/23. They told me they couldn't fix it because they don't know what's wrong with it but they hear the noise. But I need an oil change. I knew that do I said go ahead and do that then. Then they called back and said I need a new battery, my battery was registering low. Mind you I have not had any issues with my car starting up what so ever. However I bought the $200 battery. There very next day (today) my oil light is on. I checked the oil to make sure they put it in there. Well, it's in there but it's black. I don't believe they changed it. I think they just topped it off. Firestone on Northland Blvd in Cincinnati, Ohio just ripped me off. Mind you I am a card holder and have taken my car to Firestone for years. I'm very disappointed and unhappy with them. Now my engine is ticking and rattling after I left them"last night". Not even 24 hours. I did not need a battery. Nor did they change my oil. It's pointless arguing back and forth.

Jan 07, 2024

Rick was really helpful and accommodating to get 4 new tires on my car. He did exactly what he said they were going to do without upselling me.

Dec 07, 2023

Great management. Very helpful and not price gougers

Dec 07, 2023

I made a morning appointment here bc I had a warranty but the warranty didn't cover what I needed which was fine. I was told I would hear back about What was wrong with my car the next morning. Didn't hear anything. The 3rd morning it was there I had to call them and they said it was my brakes and I needed 3 new tires bc all 3 had holes in them and couldn't be repaired. Was quoted 1700. I Picked my car up and took it elsewhere and paid 350 and I didn't need new tires and didn't have any nails.

Dec 07, 2023

I really appreciate the guys there , Very professional , They know what they're doing. Great Service !!!

Dec 07, 2023

Too expensive for service charge ,just to change a headlight it takes hours,wrost experience and having their card is completely waste.u loose some customers,never gonna visit again

Dec 07, 2023

Very slow! It took 2,5 hours to change oil. I came on time with appointment. Also it’s very expensive to change oil. Never come back!

Dec 07, 2023

Was very helpful finding my tires for my BMW . No one else had them or could get them. Thank you.

Dec 07, 2023

Wife took the car in for just a quote to patch a tire. A manager asked for all her information (explained it was for the car) and ended up signing her up for a credit card without her knowledge. Then proceeded to begin ordering all new tires for the vehicle and was trying to charge 2x the amount we ended up getting elsewhere. Very frustrating and untrustworthy service and shocked to find a new credit card in the mail weeks later.

Dec 07, 2023

Worst experience! They replaced my brake lines on 8/4/2023 but didn't secure the front lines, so the axle rubbed through the line and I had no brakes 10min to my office...IN RUSH HOUR TRAFFIC on 8/28/2023. By 10/07/23, my gas tank fell because one of the screws to the gas tank strap fell out. Screws that they forgot to tighten when they loosened them to run brake lines. SLOW DOWN! You are putting people's lives at risk! Someone in my family could have died twice, and Firestone would have had a "shut down" lawsuit on their hands and live(s) on their conscience.