Firestone Complete Auto Care

Dec 07, 2024

This place is the worst! It's now 5:54, and I haven’t gotten an update on my car. I've been stuck here since 4 PM waiting for my car after getting rescheduled twice. I just came in for a tire repair and vehicle inspection. It's ridiculous, and I really wish I had the company's phone number because I'm so frustrated. While I was waiting, I saw several other customers come in, only to be told they had to reschedule for tomorrow due to being understaffed. It's wild since my appointment was at 4 PM, and there were two others with the same time. I get that things can take a while, but having to ask for updates and after being rescheduled is just a terrible customer experience. DO NOT COME TO THIS PLACE !!!

Dec 04, 2024

Will scam you, took my car in because there was a leak that I couldn’t find, claimed they couldn’t find anything and they put sealant around the rim and to come back of it leaked again, decided to take it to a mechanic I trust, he found the hole and said they didn’t even do the sealant lol, they just wanna sell you a tire and will not help with your tires

Nov 23, 2024

Was in a bind with a tire losing air due to a likely nail puncture. From out of town with no choice but to wait, with no appointment the team got me in quickly, had the tire repaired and I was on my way. That's five star service! Thank you!!

Nov 07, 2024

We were heading home from a evening in Cincinnati when my Prius started to give several warning messages. This was a Saturday, with very few places would have even attempted. The techs took a look but did say they would need to do a little research to make sure they could complete the service. Within a few hours the water pump was delivered and installed and we were back on the road. Thank you to your team.

Oct 07, 2024

Fabulous service, fast, and reasonably priced at the Norwood location!

Sep 07, 2024

My alignment was done quickly and they honored my lifetime alignment. It was easy to get the appointment and I was in and out in less than 45 minutes.

Sep 07, 2024

Work i s always great Never had to go back because something was wrong. They gets it done and will let you know when something needs to be done

Sep 07, 2024

Carlies was awesome, friendly, helpful, and accommodating

Sep 07, 2024

The people in this place does not keep their words. They said would call me in the morning about the car, they didn't. When I called in the morning, said " we havn't get your car inside to take a closer look, will call you back in the afternoon", then in the afternoon, no call back. Then when I call them, they said " can you hold?" then no one ever answers the call. Just do not go there, they promise well, but no good in keeping promises.

Aug 07, 2024

Being a us marine I look for military discounts and remember how Firestone was the place to go but I am a very disappointed in the service I received in the last week at this Norwood shop from 19.99 A/C Check turned into a 165 dollar bill which was done without my consent and 7 hours later the A/C blows hot air again then having a recheck next day I had a new condenser which lasted only a day and a half which cost 1,122 dollars and have to take it back again now they tell me it needs another part they miss but it a sign posted that if no fixed they fix it free what kind of service is this which is guaranteed and unhappy service member

Jul 07, 2024

I took my car in here last summer when my car was making a strange noise when breaking. They told me nothing was wrong with my car and sent me on my way. However, after now having been to a different Firestone who treated me with way more respect and care, there was a major issue with my calipers and the caliper boot causing uneven wear on my break pads and rotors. There was also major corrosion on each part. It is astounding that this issue was not noticed by this location. There are a few good employees here, but since management changed a few years ago it has not been the same.

Jun 07, 2024

Go to the Firestone in Covington instead.

Jun 07, 2024

Great guys took very good care of ,y car and my pocket thanks guys brakes are awesome

Jun 07, 2024

The gentleman who helped me was so kind and patient with me in explaining what was going on with my car. He was very honest and helpful. I left there raving about their customer service and a few of my friends have already mentioned that they now want to try them out. They weren’t even able to fix my car but their honesty and knowledge on the matter was enough to make me a customer for life. They could have taken my service and repaired the issue but they were honest about how my car fell under a warranty recall with my dealer and recommended I get serviced there. SUCH GOOD PEOPLE!

May 07, 2024

Business hours say 7 am - 6 pm I got here at 7:30 and wait for hour and still haven’t seen single soul. No wonder why they don’t get good reviews

May 07, 2024

The people working there were so nice

May 07, 2024

Very knowledgeable

Apr 07, 2024

I had car looked at after I had an issue with my brakes vibrating when braking. They told me all of my brakes needed to be done. After charging me a crazy amount, they forgot to call me and tell me my car was done. On top of that the vibration didn’t stop. They then looked at the car again and said it was the ABS sensor causing the issue. I had to take my car back and then was charged even more money to fix the issue. I had a test drive with the manager who gave me an attitude the entire drive and was mad at me for complaining about the issue that wasn’t resolved. I am happy because the terrible service here resulted in me finding a great local mechanic just down the street. I’ll be staying away from all Firestone’s especially the Norwood one.

Apr 07, 2024

Informative and straight forward

Apr 07, 2024

They fix it right the first time.

Mar 07, 2024

Horrible service. The salesperson gave my dad an attitude when we asked about our appointment. I was getting 4 new tires and alignment. We went to another Firestone to get the service done.

Mar 07, 2024

Great customer service

Mar 07, 2024

I took my 2010 Toyota Yaris here for an alignment on 11/11/22. My regular mechanic doesn't do alignments, so I figured I might as well just get a cheap one at Firestone. I was aware of the chain's bad reputation, but figured that since I knew exactly what I needed, they couldn't upsell me. Well, they told me my car was "not alignable" and that I would need to get $1,000 of repairs done. So I paid for the alignment check and took my car home. Later, I took it to a different mechanic, and lo and behold, my wheels were perfectly aligned a couple hours later. No other repairs needed. I called Firestone in Norwood, told them what had happened, and asked for a refund of the money I had paid for the alignment check. I was told there was "no way" they would do that, and they reiterated that I needed $1000 worth of repairs. Do not be fooled by their low advertised prices. I got ripped off. Edit: The manager reached out and tried to convince me that the mechanic was being totally honest and I still need all those repairs. No surprise, I guess?

Feb 07, 2024

I am always able to call in the morning, and have an answer by the end of the day. They work with me on my kids schedule, when they need to keep my car, and are just all around good people. This last visit they even saved me money! Their service is fantastic and I recommend them to everyone around Norwood.

Feb 07, 2024

I love coming here they always take care of me thanks Eric and Gavan.

Feb 07, 2024

Scheduled an appointment online for an oil change and tire replacement, when i got there they told me I had no appointment scheduled. The manager asked me what the problems were and i told him that the front left tire had a hole in it, but made it clear that i didn't want it repaired and would much rather have it replaced (the treads are extremely worn, dry rot, etc.). he told me they could get me in before the end of the day. I was okay with that and left my car there. kept waiting for an update call telling me it was ready, but got nothing. called the next day and they told me it was ready. I went in and picked my car up, i was very upset and disappointed to find when i got home that they didn't replace the tire but rather patched the hole. I will not be going back.

Feb 07, 2024

They did a good job of fixing the car, but items were stolen, so I won’t be back.

Jan 07, 2024

They're a friendly crew. I called in the mid morning, showed up around lunch time and they got me out same day.

Dec 07, 2023

Eric G. or Devan will meet your needs- During the summer- Bring them some cold water- Let’s help keep them hydrated! It’s a kind gesture!

Dec 07, 2023

Had an appointment to mount tires at 10am. Manager told me if he had known they weren't bought from him directly he wouldn't have even scheduled it. Then he said he would have it done before the end of the day... which was 8 hours from 10am. I went to CarX with no appointment and I was done in less than an hour.

Dec 07, 2023

I am very disappointed with the service the last 2 times I have taken my car in. The first time I took my car in, I needed some work done and I was concerned about the passenger side door not locking via remote fob. They said they would take a look at the door. They called to confirm the services and gave a total, but did not mention that they would be taking apart the passenger side door and that alone would make up a sizeable chunk of the total bill. I thought it would just be a quick test; I understand I wanted the door checked, but I feel misled about what that particular service would require and what its cost would be. I feel like the cost of the door was buried with other services to make an expensive solution out of a simple problem (they couldn't fix the issue with the door, by the way, and it is still faulty). And I recently took the car in on a Friday for an oil change and was told I’d receive a call on Saturday about recommended services and cost. No call on Saturday. No call on Sunday. I called on Monday and was told that they would do the oil change and rotate the tires, but there was also a long list of things they recommended since the car is past 100k miles. Things like replacing fluids, changing spark plugs, etc. The total would be about 900 dollars. I said, the car was just brought in for its 100k tune-up at this location. Wasn’t any of that done? They looked, confirmed that many of the services were already done and logged and the total cost came down to about 100 dollars. So either they didn’t look at the history of the car, which is poor service, or they were trying to charge an exorbitant amount for things that were already performed, which is absolutely vile. Regardless of the reason, I was extremely disappointed. I brought this up to the person at the front desk and just got a blank stare and no comment. The gentleman who runs the shop once told me that he is like a doctor who has to diagnose problems in the cars and work to fix them as if they were patients. But none of the doctors I work with would ever recommend invasive services without telling patients what to expect and what they would entail. And they certainly wouldn't recommend procedures that have already been performed and try to charge twice. So, between the two scenarios above, I feel scammed and will not be returning. Take care.

Dec 07, 2023

I’ve been here several times over the last decade and I have always been pleased with the value.

Dec 07, 2023

Manager there is very honest. Looks out for the safety of all drivers.

Dec 07, 2023

Not sure what has happened here but it's gone a little downhill compared to before. recently took in my car to have two tires checked. I specifically told them which two tires and what my issues were. took in my car late on a weekday afternoon so was expecting to not be serviced for a little bit but it was another two full days before the car was looked at and then another day for the service to be completed and for me to pick up the vehicle. they fixed one tire and told me that the second tire I was concerned about was fine. lo and behold literally the next day after I pick up my car, that same tire is still experiencing issues and upon closer inspection, realize it's honestly really funny that they tried to tell me that my tire with hardly any tread, clearly dry rotting away, was "fine and not a concern."

Dec 07, 2023

Thanks for the service price iffy but work completed