Firestone Complete Auto Care

Dec 04, 2024

Overbooked and cancelled my appointment, the morning of my scheduled service. That’s the worst customer service I’ve ever heard. Take you vehicle elsewhere if you want good service.

Oct 06, 2024

Johnathan was a angel really appreciate him

Oct 06, 2024

Jonathan, at the Richmond location was professional & welcoming! He provided exceptional customer service and was honest, efficient and very knowledgeable. I truly appreciate the service he provided to ensure that my vehicle is well maintained. Thank you so much!!!

Sep 06, 2024

On 8/23 I went to the Firestone on Richmond Rd. I desperately needed air in my tire. I was met by rep who said In order for me to get air he would have to put me into a Bay which he only had 2 techs that were currently unavailable. He told me to go up the street to the other Firestone on Wilson Mills. As I left I noticed there was a Bay opened and the rep was just walking around. I went to the other Firestone on Wilson Mills and was also met by another rep. He was more than willing to assist me. Put air in my tire and I was on my way. The moral of this story is the rep on Richmond rd was lazy and had no interest in wanting to provide any type of service.

Sep 06, 2024

Today I called Firestone 30 min before they closed with a flat tire, and 20 min from roadside getting to me to put on my spare. I needed to get back home 2 hours away, and asked if I could get there as soon as I could and get a new tire put on. Jonathon was so kind and said to get there when I could and he would get it fixed so I could get home to my kids. I pulled in 5 min after their closing time and Jonathon greeted me and said not to worry about it he will help me out and get me on the road. I’m so grateful to him and his quick, kind, and above and beyond service.

Aug 06, 2024

Johnathon is the best he made our experience at firestone amazing thanks again we appreciate it

Aug 06, 2024

Jonathon was genuinely concerned about our car being fixed correctly. We appreciated his knowledge about what our car needed and knew he would get it done right. We would definitely return for future car repairs.

Aug 06, 2024

Shout out to Jonathan for getting me together in and out. The best Firestone 700 Richmond.😃😃😃

Jul 06, 2024

Nick was wonderful! He helped us find the best tire for the car for the best price.

Jun 06, 2024

Jonathan Provided excellent customer service took care of me and I would recommend to anyone needing service on their vehicle.

Jun 06, 2024

The employees are very helpful with questions and go above and beyond to help my understand the reason for the maintenance recommendations

Jun 06, 2024

The service I requested was an oil change. After the oil change, the old sticker with $10 off coupon for full synthetic oil change was still in the window. My receipt is not for synthetic oil change. I called and was told that I was done a favor because they put another kind of oil other than synthetic because they did not have any. (1)Before the oil was changed, I should have been asked if I wanted another type of oil. (2) My receipt should reflect what was actually purchased. please refund.

May 06, 2024

Great service and personalized attention to my car.

May 06, 2024

Not a good place to go poor service just not up-to-date enough on Richmond Road very disappointment I had to leave and I didn’t let them service. My car had me just waiting.

Apr 06, 2024

All the employees at this location were friendly, efficient and resourceful.

Apr 06, 2024

Nice and prompt service

Feb 06, 2024

I was leery of visiting Firestone because of negative reviews, but I was very pleasantly surprised. The customer interaction was professional and friendly, and the diagnostic and repairs were timely and reasonably priced. Communication was also prompt and accurate as was the estimate. I will return.

Jan 06, 2024

Honest but limited and techs dont appear to go the extra mile

Dec 06, 2023

Bought a used car (Carvana). Had them check it out. They were quick and efficient. Told me it needs brakes in a Month or so... Kinda expected something. But overall I had a good experience there. Thought the cost would be high ( a Ford dealer said it would cost $80 to $100 bucks! Firestone only charged 21 bucks!

Dec 06, 2023

My 2016 Buick Encore AWD I purchased from Carvana and had limited warranty from Silver rock/Carvana. Car has 62k miles and the heat went out 1st and then started over heating, so I took it to 700 Richmond Road where Firestone accepts Silver Rock Warranty work. They claimed vehicle was in bad need of replacing or rebuilding engine due to Head gasket being blown, they further said the oil and coolent fluid had mixed based on test they performed, and the soonest they could get replacement rebuilt engine was April 3rd 2023. At this point they had already held my car for over 30days I was out of my vehicle and they only work they actually did to vehicle is replace or repair flex pipe during the 30+ day stay of vehicle. They lacked communications with me and seldom returned my calls. Also everytime I called they mentioned manager was gone for the day so I left messages and 9 out of 10 of them went not returned call. After 30+ days wasted I demanded my car get moved to another facility that accepts silver rock warranty and the next closest shop was Cleveland Auto Repair on Cedar road downtown CLE. Within a few short days they also performed testing on engine and tested fluids and wasted no time at new facilty. They determined no fluids had mixed and engine held good compression, however they said water pump and thermostat were bad which may of lead to overheating problem I mentioned. The new repair facilty just called me and said engine is running good with no more engine codes and I can pick up vehicle tomorrow Tuesday anytime. They also said they did 30 minute road test and car is perfectly running no overheat no engine codes and no mixed fluids. I would recommend not taking your car to firestone at 700 Richmond road bc they genuinley do not care how long you are out your vehicle and could lie to you about the actual repairs car needs. Firestone said it needed an engine and wanted me to wait almost 100+ days until april 3rd 2023, the soonest they could locate an engine. Futhermore their lack of communication and returning car owners calls are absurd and goes ignored. I wouldn't take my car back to Firestone under any circumstances, not even for oil change or tire rotation. CLE Auto rapiar had my car less than 1 week and allegedly fixed any and all remaining problems car had. If I left car at Firestone it would still be sitting their with no work being down to it keeping me out of my car.

Dec 06, 2023

Get service. Satisfied with brake work that was performed

Dec 06, 2023

Great people working there

Dec 06, 2023

Haven't had a bad experience yet, the service writers are always polite and professional over the phone as well as in person.

Dec 06, 2023

I got repaired ther and upon receiving the car it didn't start. I was upset,but they did make it right by replacing my battery with a new one with a warranty at no cost to me. So shout-out to them for making things right

Dec 06, 2023

I ordered tires from tire rack and shipped them to the Firestone in Richmond Heights setting an installation appointment a day after the shipment was received . I stopped in the day of the shipment to assure the tires had arrived and further confirm my appointment . I stopped again the following day “because I drive by coming from work “ hoping maybe I could have them installed that day and was told they were busy . So the following day I returned for my appointment and was told they couldn’t get the tire off of the rim and their machine couldn’t accommodate the newer large size tires . I told them the size when I made the appointment and the manager checked the shipment two days before . Ruined my day cuz now my car is sitting in the parking lot with 4 new tires in it . WOW &!!!!!!

Dec 06, 2023

I paid for alignment and tire rotation and they on do the alignment and forgot the rotation

Dec 06, 2023

If I could leave zero I would. I put alot of wear & tear on my car. I got the Firestone card to help keep cost down. I had been bringing my car to this location for awhile. The General Manager Zach was Awesome. Helped with rentals and all. As a single mother this allowed me to build trust in the company. I'm assuming Zach was called away cause a new person was taking over. I don't know his name Jason maybe his title was something like customer service managerany ways told me I needed a turbo charger. $2700 later it didn't need a turbo it needed a catalytic converter. So I'm out 2700$ my car is not fix and came to find out my car was never being looked at or fixed when I would drop it off. RUN RUN RUN FROM THIS STORE. THEY LIE.

Dec 06, 2023

Sam, the service advisor is very nice and knowledgeable. Courteous and willing to help the client with their questions. She also has a very good sense of humor. I Recommend this Firestone auto repair for your car.

Dec 06, 2023

Went in today for a $9.99 AC inspection special, & then follow-up with the repair. Right away, I didn't like the vibes, as I was left standing awkwardly waiting on counter person /service advisor who was sitting in an office. She did acknowledge me, but it took several minutes for her to come out. The inspection took 1 1/2 hours to do while I waited. I also received a thorough visual courtesy inspection with a long list of recommended repairs. Even tho some items were already done at another repair shop. I declined all of the repairs as the quote seemed a little high, & my car still may have required additional repairs if the AC fuse & recharge didn't work. After paying for the AC inspection and waiting for paperwork, the young lady stated, "Here is a copy of the work you DIDN'T have done," rather snidely. No warm customer service, I won't be back.

Dec 06, 2023

Last week I came here for tires. Brandon was extremely helpful. I was only going to get 2 tires, but I ended up with 4. He was very knowledgeable and easy to work with. My car was done on time. I highly recommend this store. Today Sam is taking care of my car. She was very accommodating. She took my car back right away. Sam was very friendly. It was a pleasure doing business.