Firestone Complete Auto Care

Dec 06, 2024

I found this Firestone Team to be extraordinary in many ways. AJ was knowledgeable, Josh was patient and helpful with answers…Bayan especially was very professional and resourceful about my needs. I cannot say enough about the mechanics as well; all very well trained and experienced. Thank you so much!

Nov 30, 2024

Josh, the manager, is extremely knowledgeable, advised me to my thorough understanding of my choices, & gave me a GREAT price!

Nov 30, 2024

They take care of the problem quickly and inspect the rest of the car for potential problems.

Nov 16, 2024

Bayan was very sweet and fun to talk to.

Nov 09, 2024

Great customer service and very satisfied with the work they completed on my vehicle.

Nov 07, 2024

Josh is so awesome . This is the best customer service i have ever received, always caring about the customer and went way beyond what i was expecting!!

Oct 07, 2024

I can’t speak for all Firestones but this one has honest people and a knowledgeable staff. I highly recommend.

Sep 07, 2024

Got me in for 4 new tires an hour before close due to a nail in my tire! Life saver, so friendly and understanding.

Sep 07, 2024

I highly recommend this location. Times are tough but they worked with me to make sure my vehicle ran smooth and safely. I really appreciate how helpful and understanding they are. Josh and Johnny are A+ mechanics and the lady at the front (sorry I didn't get your name!) was so nice and fun to chat with.

Sep 07, 2024

Josh was beyond helpful and educated us, so we knew exactly what we needed to do and why we needed to do it. He gave us multiple options, explaining the cost differences, not only trying to sell the most expensive service. He was also very accommodating, asking the lead technician to stay past his working time to get my vehicle completed in a timely manner. Could not be happier with the outcome, it is a stress relief knowing my vehicle is safe, the warnings are off and have stayed off for a week. The cost was reasonable as well, and we went with the iconic "lifetime alignment" option for future worries!

Jul 07, 2024

Great service, friendly environment

Jul 07, 2024

I felt like Isaac and Josh the Service Writers treated me with respect, explaining everything in detail and offering their insights. They quoted me for additional service the inspection identified but didn't press me at all to have it completed. The work I was having done was completed in a timely fashion.

Jul 07, 2024

I was here this morning for my 10am appointment for an alignment and wheel balance, got there at 9:52am front guy took care of me and all was good, an hour pass by another guy called me and told me that i needed 2 rear tires and he was trying to get me to buy them tires (remember I didn’t come here for tires just alignment and wheel balance) told him I don’t have the money for it and he finally went back to the back. An hour later I saw my car on the parking lot just sitting for 10-20 mins and no one told me that my car was done, so I fall in line to talk to the guys in the front and this lady just came, fall in line behind me but those guys in the front took care of her first even though I was in front of her. Good thing I kept my cool because that lady had her kid with her, I was gonna dog them in the front like how the USMC used to dog us before. Dont come to this place, they will pick and choose who they will service first. Been a customer of Firestone since 2018 in the east side now I moved to the west side and this is how they roll over here, I’m surprised this firestones on this side aren’t closed yet due to bad service.

Jun 07, 2024

Friendly and fast service.

Jun 07, 2024

I LOVE Firestone in Middleburg Heights Ohio. I have been coming here for years and they do excellent work. From the moment you walk in the doors they are so friendly and easy to talk too. They are like family. I love the whole crew that is currently working 😎👍

Jun 07, 2024

Josh was so friendly and went over all details before and after all service was done. It was a great experience from beginning to end. I would recommend this place for car service. Customer service is definitely a 5 star.

May 07, 2024

From the moment I walked in to leaving Mike and Paul answered all of my questions and fixed my flat tire. Very happy.

May 07, 2024

Staff is knowledgeable and very friendly. Speaks to me with respect and in a way I understand what’s happening with my car.

May 07, 2024

They always do a great job and take the time to address my concerns. Always greeted with a friendly smile.

May 07, 2024

We always get great service here, they are usually able to fit us in pretty quickly and always do a great job with communication.

Apr 07, 2024

Always accommodating, John & the staff as a whole are great.

Apr 07, 2024

Always treated with respect, given accurate quotes at this Middleburgh Heights Ohio location NOTE I CANNOT SAY THE SAME FOR YOUR LOCATION ON LOUISVILLE RD MONROE LA

Apr 07, 2024

Josh and Isaac were courteous, respectful, and informative. Didn’t feel pressured for extra services, and appreciated the heads up about needing tires before winter,

Apr 07, 2024

Josh the manager was very helpful and worked very well with me..

Apr 07, 2024

Speedy and knowledgeable!

Apr 07, 2024

The guys were very nice, explained everything. Easy to talk to, store very clean

Apr 07, 2024

The manager was helpful, the alignment technician was knowledgeable, and the entire process was efficient and professional. My truck drives great after the wheel alignment they performed, and the lifetime alignment plan is a great value.

Apr 07, 2024

These guys know what they're doing! The customer service was fantastic. They updated me on where they were ok the vehicle and I pulled away super happy with the fix for my vehicle! I'm bad with names but the gentleman that opens this store at 7am needs a raise!

Apr 07, 2024

Very knowledgeable work force.

Mar 07, 2024

Always good 👍

Mar 07, 2024

Josh was awesome

Mar 07, 2024

THEY WERE FAIR AND HONEST

Mar 07, 2024

This place is the best. Always super friendly and add a coupon on without me having to ask. Today they swapped out a brake light and saved me a trip to the dealer. Thank you!!

Mar 07, 2024

Quick and efficient

Mar 07, 2024

This location left me very impressed and satisfied! I took my vehicle to another location where they insisted I needed things fixed that were A, already replaced or B in perfect condition. This location was honest and recommended the things my vehicle actually needed. They went the extra mile to show me and explain to me how what was needed would affect my car in the long run. As a women we are often taken advantage of Chris and the other gentlemen’s I unfortunately forgot his name we’re very knowledgeable and helpful and I will 100% be going to the for my services now on!

Feb 07, 2024

Great service!