Firestone Complete Auto Care

Dec 03, 2024

I would stay away from this place it seems like they try and take advantage of people that don’t know what things cost. My son drops our car off for a wheel bearing replacement and alignment and the guy tells him around $250 then they call and the price total they give him to start working on it is just shy of $700, regardless to say we didn’t get the work done. The price sheet alone said $200 for the part, I called the parts store $71 and the mechanic shop should get it cheaper if they have an account somewhere. Just a total ripoff

Nov 30, 2024

We’ve been taking our cars here for YEARS. Always willing to go above and beyond. Top Notch staff 😊

Nov 07, 2024

Brian was great.

Nov 07, 2024

Great service

Nov 07, 2024

I went to get a pair of tires replaced. One was bald. I was told that the back tire had a bulge, so they wanted to sell me 4 tires. I told them to put the better of the old tires there. I even need to tell a mechanic to do this? So they put the bald tire there. The man working behind the counter lied straight to my face and told me the other tire had metal showing. I called his bluff and made him show me, and there was no damage, so I had him swap again. He would have sent my wife away with a dangerous tire that I came specifically to get replaced, just to make a few bucks for his corporation. * Edited from 1 star after management reached out and attempted to make it right with a small discount.

Oct 07, 2024

After balancing my tire twice it still vibrates

Oct 07, 2024

Best place in Parma to buy Firestone Tires.. Thanks Guys.. See you again soon..

Sep 07, 2024

Awesome service and customer service.

Sep 07, 2024

Awful company! Came in for a tire rotation BECAUSE I BOUGHT THEM HERE and to have them listen to the sound "humming/vibration" my car was making when I drove. They told me it was a wheel bearing charged me over 500 dollars but when I drove the car home it was making the same damn sound. They also tried to sell me new tires but I know they weren't ready because I hadn't bought them more than two years ago and drive 21 miles a week at most. Instead of being honest about the tires wearing badly and telling me they were safe to drive but will make that sound until I replace them, they ripped me off! Not too long after I took it to another mechanic and they said it was the tires themselves wearing poorly and were going to make that sound until they were replaced. Also continuously heard the same up sells to all the people calling in on their vehicles and it just reeked of scammers trying everyone until they get someone to pay the extra cash to have brakes lubed and adjusted. They tried to sell the same bs to me and my reputable mechanic said they're just fine and are good for 10 to 20 k more miles. Disgusting practices. Don't buy your tires here. Don't get work done here. You probably don't need it!!!

Sep 07, 2024

Brian, larry, all the guys take really good care of my car. I am fortunate to have such an excellent Firestone crew working on my car. I used to frequent the Firestone that was downtown, leave my car while I went to work and it was all done after. That location went away so I started frequenting the one on Ames Road and I am very fortunate that I have a great crew always looking after me. I have been going there since at least 2008 it's been a while but definitely at least 2008 and they are wonderful when something goes away they always take care of it no questions asked. And I am the kind of person that allow them to make it right which more people should be like me. Give someone the opportunity to make it right if something goes wrong. They do their best 95% of the time

Sep 07, 2024

Exceptional service. Honest mechanics. The Firestone card is a bonus. Friendly staff, clean location, and efficient service.

Jul 07, 2024

Friendly and knowledgeable staff. Always a good experience.

Jul 07, 2024

Had me waiting all day from a.m. 8:30 till 4:00 p.m. didn't keep me updated on what was going on with my car until it was almost time for me to leave and then the services they did work great but that was the only experience that was good about that whole situation

Jul 07, 2024

I was here last week to get an alignment and the 21 something dollars to get your car check or whatever they check for that 21 something bucks. Anyway, I was getting an alignment guy in the front called and told me that my brakes are bad, told them that I got it done 4 months ago and there should be no problem and he said “oh, it’s your brake lines” now remember at first he said “brakes” not “brake lines” then later said “your brake pads are bad” so what is it really? I told them that I still have warranty when I got done so I’ll just call them. Called the company who did my brakes to get it checked, they said my brakes are good. I was not satisfied I called another company to get it check and oh surprisingly they told me that my brakes, brake pads and brake lines are good! And the alignment done was not done properly, got it re-done at other Firestone place. A scam trying to get money from people and poor service performance. Not recommended to go to this place at all.

Jul 07, 2024

Very fast and efficient. Excellent customer service!!

Jun 07, 2024

Excellent, trustworthy service .

Jun 07, 2024

Always a great experience with Firestone Complete Auto Care At the Shoppes Of Parma

May 07, 2024

Came in there for a simple tire rotation and they kept upselling more and more stuff that my car doesn’t even need. They make it very hard to come in and do a simple thing. You bring your car working just fine and all of a sudden you need all these extra repairs which sound so unrealistic

May 07, 2024

Great place with professional and knowledgeable staff. I wouldn't go anywhere else.

Apr 07, 2024

Do not go to this location Larry is unprofessional. I inquired about some work that I previously had done on my car at Firestone. I needed to check into the warranty because the same thing needed fixing. He was so rude and nasty to me. Then he told me to call corporate so they can help me but refused to give me a phone number. I informed him I was blind then he proceeded to give me the number to a tire warranty. This was supposed to be the corporate number that he told me to call. I paid over $1500.00 for this work that should not need to be fixed again this soon.DO NOT GO here.

Apr 07, 2024

Drop my car off for an oil change for some reason they tested my battery without my permission and shorted the electrical out

Apr 07, 2024

Extremely pleased with the service. Very professional and quality experience.

Apr 07, 2024

Released my car to me without checking out the problems I reported to the mechanic at Parma Location. Didn't discount my invoice to all the work I had done during the epic sales event Firestone was promoting. Had to contact corporate at Firestone to get a file number generated for my complaint issues.

Apr 07, 2024

Service is always outstanding. The people are kind, respectful and professional. Car repairs are stressful and expensive. The staff helps to reduce those fears for me with their positive attitude

Apr 07, 2024

They were able to schedule me quickly and performed services as expected. The service I came in for was to patch a tire that had a nail in it. They made sure all my tires were properly inflated (something a different service provider did not bother to do). Staff is extremely courteous and respectful.

Apr 07, 2024

They%20are%20always%20so%20good%20to%20me%20I%20am%20100%%20disabled%20they%20always%20pull%20my%20van%20up%20to%20the%20door%20when%20it%27s%20done%20to%20make%20it%20easier%20for%20me%20always%20have%20been%20great%20to%20me%20excellent%20service%20and%20people

Mar 07, 2024

All of the work i had done was confirmed with me before hand and had upfront pricing.

Mar 07, 2024

Do not go to this location unless you want to pay for a bunch of $ for work you do not need. I know these places normally have the tendency of taking advantage of women and those who aren’t too knowledgeable about their cars but this place gave me $2,000 worth of requirements that were not needed! I went to a personal mechanic and another Firestone for secondary opinions both told me they absolutely have no idea what this location was talking about and I didn’t need half of the work they said I did. Go to the location in Middleburg the gentleman here will not take advantage of you they are respectful, and patient and will educate you on what you need and not waste your time and money unlike the Parma location!! So thankful I got other opinions before getting scammed by the guys on Ames road

Mar 07, 2024

Got new tires and an alignment. Night and Day difference

Mar 07, 2024

I dropped my car off early and they took it early and took care of it

Mar 07, 2024

Long wait good work