Firestone Complete Auto Care

Nov 10, 2024

Made an appointment. Showed up on time. Was told that they couldn’t help me that day and to try another day. I also heard the receptionist tell someone on the phone that they couldn’t help him because he wanted to let his guys go home. It was 3 pm.

Nov 03, 2024

I went in for an oil change, which was fine. The technician noted that my tires were worn to the point of needing replacement. I bought my tires from this store. I pulled out my Firestone warranty which is for 65,000 miles for the tires. I only have 20,000 miles on these tires. They would not replace them per the warranty. This is absolutely wrong.

Oct 27, 2024

Fast and professional service!

Oct 27, 2024

I contacted Firestone regarding a bad alternator and a flat tire. Red, the manager was able to get me in on a Sunday. They were able to replace the alternator and repair the flat tire the same day! I appreciated the great same day service. Very professional, timely, and great price. Thank you.

Oct 20, 2024

Left my Jeep here Saturday Oct 12 with an appointment for Sunday Oct 13 to get looked over and fixed. Called Monday Oct 14 and told they had ordered parts that would be in Tuesday(15th) with our car fixed by Wednesday(16th). Here I am Thursday Oct 17th, a part still "shipping".

Oct 17, 2024

Employee was polite and took care of our needs quickly.

Oct 17, 2024

Great experience and good people... got me in and out in an emergency several times

Oct 17, 2024

I was very hesitant to take my 65 Mustang here, but all the other alignment shops in town were too busy, and after talking with them, I felt confident in their work. I came in for the lifetime alignment and discovered they could also tune carbs! They did a fantastic job for a fair price. Their professionalism, technical knowledge, and work ethic were second to none.

Oct 17, 2024

Scheduled my work truck for service at 11:00 am on Saturday. No call or email that afternoon. Stop by Sunday morning to check on it and a note on the door saying new hours and temporarily closed on Sunday 9/29. Showed up at 7:30 Monday morning and got it back so I could go to work 2 hours late, and no service

Oct 17, 2024

Worst service ever talk about getting dumb and dumber to do a job cause it took a month to get two tires from the peanut gallery after they said they already had them tires that were already reserved through warranty and some how they end up sold. So when they do put the tires on their the wrong ones they revise the invoice and change the size then I have to find two more tires for myself cause they can’t seem to do anything. And then when I do find tires those are sold but still registered in their inventory then the one of them tells me the tires are on international back order and no Firestone has them but I find some listed on Amazon and guess who’s selling em that’s right Firestone no one took the initiative to call us when the tires did arrive and pretty much the whole time I had to resolve my own issue cause none of them would help or do their job these dude had a new excuse every day I called about my tires. So I go down there and once they did get the tires on the rims they just left them there on the ground and didn’t even put them in the car or tell me they were done. I’d highly recommend any one to just go to a different location cause these guys are just there fore paycheck and give the customers the bare minimum of effort. Wanted to add pictures to this post but it couldn’t cause they left a bunch of tape on my rims that can be seen on both sides from the inside I’m assuming it was vindictive.

Sep 17, 2024

I made an online appointment which they confirmed by email...very convenient. The lady who signed me in was very friendly. The employees very nice. I had an oil change and AC Freon recharge and was satisfied with the cost. Slightly long of a wait though that day, 2 hours but the waiting area is comfortable and even in late afternoon the coffee was on and available. Satisfied! On another visit, My granddaughter was sent for the appointment because she picked up a screw in one of my tires. However; Discount Tire has always been my go to shop for tires and she was supposed to be going there. Because I have my mechanical work done at Firestone she got confused and went to Firestone instead. It turned out to be for the absolute best! The warranty that came from Firestone was so much better than Discount! Discounts optional warranty is only good for one year so I’m very pleased with Firestone warranty

Sep 17, 2024

Met with Jesus the service advisor told him I had a bad experience at another firestone. My car was leaking/losing oil. As it turned out the tech at previous firestone left my drain plug loose. He went ahead and refilled my oil and did a courtesy check all at no charge. That's great service.

Sep 17, 2024

Popped a tire 10 minutes before they closed and they stayed late to change it and help me out. Couldn't recommend a better service.

Sep 17, 2024

Set your appointment an hour early cuz they wont take your car into the shop for an hour or more

Sep 17, 2024

The guys in the shop were extremely professional and efficient. Kind of a rough day. Had a blowout and they were able to fit me in late in the day on a Friday afternoon before I was heading out of town. Excellent service. If you like Bridgestone tires, this is the place to get them!

Sep 17, 2024

This place way better than the one on south academy

Sep 17, 2024

We are out of town from Texas and had the car towed here and fixed all same day!

Aug 17, 2024

0 stars if I could. Took my car here for an oil change and they doused my engine compartment with oil everywhere. It leaked down all over my garage floor and it also ended up killing my alternator since it was that covered in oil. Ended up having to replace the alternator and clean all the oil out of the engine bay. Cost me hundreds of dollars and had I gone to a mechanic, I was quoted over a thousand. All for a botched oil change. Since I fixed and cleaned everything I've had no oil drips in my garage or anywhere else in the engine bay! Save yourself and go somewhere else.

Jul 17, 2024

Get great service for a reasonable price and a convenient location for those working downtown Springs. Friendly staff and a fair approach.

Jul 17, 2024

Great service with a kind staff. I came in with leaking tire and they got me fixed up within a reasonable time. I highly recommend this location.

Jul 17, 2024

I got alignments for life for this car with a deal they have going on. Only 80 bucks more than what it would've cost. Thanks for taking care of my car yall

Jul 17, 2024

Made a 1PM appointment for an oil change and they’re “running behind” and it’s going to take 1.5-2 hrs.

Jul 17, 2024

Walk in would be a couple of hours out for a Flat repair,Fleet service repair

Jul 17, 2024

Went in for a 96 month maintenance on my WRX. I thought everything was great, but when I did my seasonal tire switch at Discount Tire they found 3 of my lugs were cross-threaded and had to be broken/replaced. That was a pricey error on Firestone’s part…

Jul 17, 2024

Went in today for a presale inspection on my car that the potential buyer booked and paid for. There final report had everything “wrong” that has already been replaced within the last 6 months. When we asked for the engine code report they “couldn’t give this is because the mater mechanic needed to report it” and we were told the master mechanic had left for the day so we couldn’t even talk to him about what was wrong and why they gave us a quote for everything it had previously replaced. When we went to pay for the diagnostic and inspection they told us it would be $123 and I had $140 in cash but they couldn’t give me change so I ended up overpaying. Very disappointed if I could give them 0 stars I would

Jul 17, 2024

Kind of your run-of-the-mill auto shop but significantly more expensive than other shops around town. I also question their integrity when it comes to pricing as it’s the sort of business where if you push / haggle enough you can get the cost down. That might sound like a good thing but the prices you can haggle down to are still exorbitantly higher than what you’ll find elsewhere. It’s the kind of place that’s probably taking advantage of people who don’t know much about cars or who are too timid to ask for a better price. I’d recommend going to 719 Auto. They’re locally owned, friendly & trustworthy, and their prices are really good! The work they’ve done in my vehicle is solid and it’s always done really quick!

Jul 17, 2024

Service was in-depth, quick, and within budget. Customer service was perfect.

Jun 17, 2024

Fast fabulous - great pricing. We had an unexpected flat tire on the way to a girls day. John - our Hero

Jun 17, 2024

I recently had a flat tire during my evening commute. The staff were able to fit me into their schedule same day and were prompt and polite despite being obviously busy. John helped me choose new tires and was helpful with any questions I had. And shoutout to technician David for getting things done faster than anticipated. Could not have asked for better service with my problem!

Jun 17, 2024

My opinion is that the job could be done quicker.

Jun 17, 2024

Oh, look another bad review. We went in for an oil change and it ended up costing $179, very misleading from the gate. They asked us if we wanted an inspection done. We asked how much it was, they replied free, yet they charge $21.99 on it and when I brought it to their attention, not only did they deny that it was right there on the receipt, they didn’t even correct it. On top of that, we asked for a basic oil change and they did a full synthetic. Or at least that’s what they charged us for. who knows what they actually put in the vehicle. Worst customer service of all time. The lie straight to your face and then gaslight you. I wouldn’t even let someone that I didn’t care for go here.

Jun 17, 2024

They provided convenient service and care to my family car.

Jun 17, 2024

Very kind and accommodated my needs right away

May 17, 2024

I walk in and the two or three guys standing around doing nothing leave the front desk area, leaving one guy struggling to help me because he was having trouble with his computer. One of the other guys comes back in and I asked him to help his coworker, but he tells me just a minute and texts someone on his phone. Instead of helping his coworker, he tells me to step over to his computer desk and he will help me. I explained the trouble with my car and asked if someone could come out and listen to my engine. He said no and immediately started trying to sell me a diagnostic test. LOL Do you think I was born yesterday? In the past, employees would trip over themselves asking if they can help me on top of a friendly greeting when I walk in the door. I asked about getting a LOF and I asked about the gas additives on display but this idiot had no idea how to tell me about them and said everyone else was busy. Unbelievable. I left. I looked back as I was leaving and someone was helping the coworker with the computer problem but was oblivious to what happened. I can do a better job than they can, so hire me!

May 17, 2024

They need to hire people that actually know how to work on cars leaving grease on paint and not straightening a steering wheel during a alignment that’s all very easy basic services

Apr 17, 2024

Awesome service!! They really helped me in my hour of need. They were fast, efficient, and had excellent customer service!

Apr 17, 2024

Definitely would not recommend this place. They will try mess you over and are very sketchy and untrustworthy. And they will definitely drain your pockets and charge you for things that aren’t even needed for your car. Completely overpriced for the quality of work that they do on cars. If you get your car done by them I would recommend go taking it else where to go get it checked to make sure things are put on right. They do half a** jobs. I only went here one time because of an emergency and it was the nearest place I could find. Will never be going back again. I would recommend going somewhere else like the Big-O- Tires in monument.

Apr 17, 2024

The store manager Trayvon Long was GREAT!! And Zach the tech was excellent !!

Mar 17, 2024

Friendly and efficient

Mar 17, 2024

This is the best tire shop because of David! We had a screw in our tire and my husband had to leave out of state for work the next day he was able to get us in and fix our tire within a time crunch. He was very professional and made our lives way easier. We will be coming back just because of him! 100% would recommend to everyone!!