Firestone Complete Auto Care

Nov 16, 2024

I requested an appointment for 9AM (2 days in advance) they moved it to 1PM. At 1 PM when I dropped it off they said it would be done in 90-120min I called after 2 hours and they had not even brought it into the shop. Complete incompetence

Nov 16, 2024

If I could give them a zero I would. My car sat in the shop for 12 hours. I made an appointment for 10 am. It is now 10 pm. My car is still not ready. Every time I call they keep saying one more hour. Never go here.

Nov 03, 2024

We usually get fairly decent service at this particular branch, however, this past visit, my wife waited (Saturday afternoon) for approximately 10+ minutes to be helped. My wife finally had to knock on the glass to get some help. Maybe they weren't pleased with this, because we wanted an oil change, change out the air filter and get the battery checked. The day prior, my wife had to get the car jump started. They said the battery was charged to over 90%. We checked past statements, and they did say we would need spark plugs. This stop, they did not check, nor replace.

Oct 27, 2024

I took my 2020 BMW M340i there on 07/26/24 for an oil change. On 10/24/24 i got a notification saying my engine oil levels were low. I took it into Winslow and it was down to 4 quarts of oil when it needs 7.... Winslow did a multipoint check and there are no leaks or faulty sensors. How is this possible? The work that these clowns do is unacceptable amd my engine could be damaged now due to their incompetance. Do not take your car to any Firestone ever! If I find out that my engine is damaged I will be litigating against this location.

Oct 17, 2024

Friendly staff members, but if you don't hassle them they won't get your car done. I had an appointment at 11 am for a car repair, they told me about 2 hours or so. I called them twice, once at 2pm and once at 4:30 pm, both times they still said it wasn't done.

Oct 17, 2024

Had a SCHEDULED appointment and i go in and then they tell me it was a request and that they couldn't do it and moved me to an earlier time that I was unavailable for. So don't go here thinking they'll honor your appointments. Big waste of time. Go elsewhere.

Oct 17, 2024

I got a quote to come in for $350 promised by “Michael” to work out to come in on my day off, But Sameer told me when I came in on my one day off that he doesn’t know why the SSS Michael is making promises that a manager should be making. He told me SOL can’t do anything for me. What a joke of a company I’ve been a customer for years. I’m done with Firestone after this. Completely. Horrible service horrible place. 0/10

Oct 17, 2024

Samir (sp?) has been great to work with. He has been honest, polite, and thorough every time I have spoken to him on the phone and in person.

Oct 17, 2024

Set up an appointment online for 6 pm on 9/27. Walked in at 5:55 and was told no one could service my vehicle for a wheel alignment. They also said they don’t get “online notifications” when someone sets up an appointment online. Terrible customer service.

Oct 17, 2024

THIS PLACE WILL ABSOLUTELY WASTE YOUR TIME! I took my car in last Friday to get a diagnostic and they said they can’t get me in so we rescheduled for Monday @10am ( I literally made an appointment so this would happen) I show up at 10am and they tell me they have like 5 cars in front of mine and it will take a few hours before they can even check out my car and then it will take another hour to do the diagnostic. It’s my only car so I planned on staying in the lobby while I waited… I waited 2.5 hours and he tells me they have one more car and then my car will be next its 12:30 at this point. So o get a ride home and they call me 2 hours later (at 2:30) and tell me they are working on fixing the other cars that were in front of mine and they won’t get to my car today and can do it first thing in the morning. They waited so much of my time and could just been transparent with me if they could get the job done, I don’t understand how they scheduled so many people in one day and allow this to happen. I go to pick up and car and they have the audacity to ask if I’d like to reschedule for another day. Do yourself a favor and find somewhere else!

Oct 17, 2024

Excellent service!!!Mr. Ahmed was able to get back on the road quickly.

Sep 17, 2024

Andy was amazing helped with everything and more couldn't of asked for a better experience

Sep 17, 2024

DANGER!!! Heartbroken and ashamed that I decided to go to this company to do basic upkeep, I have given up the fight. They will be taking all my money and will probably do it again to you given the opportunity. Glad that I’m alive in the end and that no one got hurt. I went in to get my tires replaced for a cross country trip. The staff was nice and everyone was kind. It was nice to see that they have first responder discounts and a sale at the time. All in all I thought the price was fair but I opted to put it on the in house credit card to have more wiggle room for the trip. A week goes by and a good bit of miles and I’m stranded in the middle of nowhere Virginia because my tire sheared off the axle while going 50. Scary to say the least I’m truly lucky that it didn’t kill anyone. Respectfully and intuitively I called and told them what had happened. They declared that it was impossible to say it was them and disregarded me. I believed that it was intuitive to assume a part and figured they would apologize and pay for the damages as well as replace the tire and wheel. If I had pluming done to a house and a week later there was a poop fountain coming out of the bathroom I’d think it would be rational to go to the plumber. I went to the credit card company and the service was horrendous. Also no help and not willing to fight for me. Car is still stranded actually. I was living out of it at the time. Heartbroken and ashamed that I decided to go to this company to do basic upkeep, I have given up the fight. They will be taking all my money and will probably do it again to you given the opportunity. Glad that I’m alive in the end and that no one got hurt. Sad that a good car had to be bricked.

Sep 17, 2024

Team was super nice and very strait forward with my repairs. Definitely will come back again.

Sep 17, 2024

We have been going to Firestone for awhile now and have always had excellent customer service from Sumair Ahmed. Especially today as he helped get my car maintenance completed in such a timely manner. Thank you.

Sep 17, 2024

What a fantastic experience at this location! Sumair and Andy provided excellent service with a kind and caring demeanor. They called me with status updates and they listened with compassion when talking through an unexpected issue that emerged with my vehicle. I would recommend this location and team to everyone - they are very trustworthy and helpful! Thank you!!

Aug 17, 2024

Dropped my car off at 8am and i was guaranteed I could have my new tires, that I brought in, put on my vehicle at the end of the day.......7pm I have someone telling me it's not possible, and I have to find a ride home or they can just pull my car out the shop, even though i called mid-day to confirm I can get home and have service completed ....terrible service.....I took my vehicle home with nothing completed after a whole day of wasted promises

Aug 17, 2024

Sumair was the best, he is the most customer focused rep, ask to work with him!!!

Aug 17, 2024

They were able to fix my car pretty quickly in emergency, so that was great. Unfortunately, they told me on three occasions I would get a call back in a specific time period, I received none of those calls. I was quoted 490 got there and the bill was 843. I asked for a receipt which they would not hand me. They said I would get it in an email, to which I asked if they needed my email address because they hadn’t asked for it previously, and I never received that email or receipt of charge or services.

Jul 17, 2024

I came in after driving back from Denver. My truck had started to vibrate violently on the way home. I asked Andy and his team if they would be able to fit it in before close and he wasn’t sure. Andy actually went in the back to help the mechanics, do my rotation and balance in order to give me back on the road before close. Really appreciate them going above and beyond and would recommend their shop.

Jul 17, 2024

In one word: dodgy. Not willing to give you before and after measurements on your alignment. Unable to give accurate estimates on how long it's going to take. Take it to a different Firestone please

Jul 17, 2024

Over charged for parts. I looked up each part with a retail price of about 25% cheaper. Cost me an about an extra $300 for brake pads and rotors for a total of $1000 for 2 axels

Jun 17, 2024

I came in with an emergency at 5pm on Friday night. Passing through Colorado Springs from San Antonio and on my way to Yellowstone for vacation. Sumair was excellent in working to get my tires replaced. I was driving my company car so he made all the calls to get the approvals from our fleet provider to get them replaced. His work and the speedy installation by the technicians saved my vacation. I would highly recommend Firestone on Republic to anyone passing through Colorado Springs or if you are a resident.

Jun 17, 2024

This should actually be a negative 5 star review. We had a blown tire coming back from a car show and needed to be towed to the nearest tire shop. Got the car there late on a Friday night. Saturday we were told the only tires they could get would be there on Monday. The car sat there until THURSDAY. We were told to go up in size for the rim and the tires would not rub. As we paid for the tires we were told they can't have a warranty because they were a special order. (what? Firestone won't warranty tires because they came from one of their suppliers?) Drove the car home to a metal on metal sound. Called them to say something was not right. We were told to bring the car back Saturday and have a look. They kept the car all of Saturday instead of getting us in right away, and said nothing was wrong. We knew something was not right after driving it a few more times on short neighborhood drives. Took the tire off and sure enough a large chunk of the tires is gone and the rim has rubbed into the body. Damage to the body will now rust. During this past two weeks we have called store manager and corporate three times. No one has yet to call us back. The car now has damage that will rust, and the brand new tire with maybe 125 miles on it is ruined. How could a tech remove the tire when we brought it back and not see the damage? How did a tech test drive the car and not hear metal on metal both times? Clearly a gasket or something is missing. Only one tire was rubbing the body. This car is a 1987 Monte Carlo SS. If they did not feel this was a project they could handle they could have sold us a spare and we would have went to a specialty shop. We paid 300.00 to have the car towed to the closest place possible and this was the choice we had at that moment. Now instead of fixing a simple problem we will expect an insurance pay out from Firestone for the damage to the car and rim. STILL WAITING TO HEAR FROM CORPORATE.

Jun 17, 2024

Very friendly, professional and timely service. Andy and Andrew made sure I understood exactly what repairs my vehicle needed. They were compassionate and treated me with so much respect! I've never used Firestone services before. They came highly recommended and I'm a customer for life! Thank you so much for getting me back on the road!

May 17, 2024

Andy was very helpful and extremely nice, I will go to this Firestone from now on for all of my vehicle needs. Extremely impressed with the level of care this Firestone provided.

May 17, 2024

I had a series of unfortunate events take place regarding my car. I was on my way To work and had just gotten on the highway when I saw that the red battery icon was on the dash. As soon as I pulled over and parked my car completely turned off. Thank God I was parked in a parking lot right next door to Firestone. They helped me get my car from the parking lot to the garage and let me know that I was going to need a new battery and alternator. I’m pretty busy in general and this was looking like it was going to be a major setback. They were able to get it up and running in about a hr and a half!! I don’t remember all the gentlemen’s names that assisted me but I do remember Sumair. He was awesome. Great customer service, very informative, all around I had a great experience there. Those guys were incredible!

May 17, 2024

My first experience with this Firestone was great. I have a maintenance contract and they fall under the contract for service providers. I recently went back for my second oil change and tire rotation in December of 2023. January of 2024 comes around and all the sudden I’ve got a massive oil leak that developed in the matter of a few days. Because of the size of the leak I decided to take my car to the dealership to have them take a look at the leak. I had no indication or self awareness to think that this would have anything to do with the oil change that was completed less a month prior. So I wanted ford to look at my leak. It took them alittle over a month to get the car in. With a week before my appointment my check engine light came on and a message saying low oil pressure would come on intermittently. Fast forward to the dealer and diagnostic. They state that the oil filter from the last oil change was left loose and over time backed itself off the housing enough to cause major leaking. Because of the extent that the oil was leaking it caused the check engine light to come for a failed VVT solenoid. I was told they failed because the vehicle was having issues with oil being lost ect. My warranty picked up a good amount of the repair but I was still on the hook for $535.00 of the repair. So ultimately from what I was told and what was found by ford I ultimately decided to contact the Firestone to ask for compensation for the amount I had to pay out of pocket for the repairs. This is really the frustration starts setting in. I drove 30 mins to visit with William the store manager at the time to talk to him about this situation. We sat in the show room for over 45 mins and he rest assured me that he will get this resolved and move it to the upper part of management and make sure I get my refund for the $535. Took copy’s of my invoice everything. Told me before I left the store he was going on vacation for a week and that he would resolve this and reach out in a week or so. I agreed that this was ok and I would just be patient. Over a week later is when I started to contact William asking for updates as at this time I was in the middle of a really big move with my family. He kept telling me that we was waiting for the manager get approval and once he did he could issue me a refund over the phone. At this point I was telling him it looked like this won’t be resolved until after the move. Fast forward to 6 weeks of calling every day asking what the status was and then one day I get told that William is not the manager anymore and that Andy took over his position. Once I started making contact with Andy (which happened over 2 weeks ago) Andy told me he had no idea what I was talking about with no knowledge of my situation. I told Andy the story and wasn’t upset at Andy, I get it people come and go. What’s getting me upset at this point is that I still don’t have any good communication coming from the store or even what the regional manager is saying because everyday I call and get told he is still making a decision or he is training or he is on vacation etc. from start to finish this has not only been a horrible experience but the lack of communication to a customer who has had to go through this type experience is unacceptable. They are knowledgeable about mess up that was done and the cause and effect of it. But yet this multibillion dollar company has issues with accepting responsibility for their mistakes. And owning up to them. Still to this day no phone calls no emails nothing from anyone from this organization. Very disappointed at this point

May 17, 2024

Nice tire shop. Good WiFi and waiting area. A few places you can walk to safely for food as well. The Christian Bros. next door seems sketchy though. Probably better secular options abound.

Apr 17, 2024

Came in for a brake inspection and oil change, upon pulling up I notice a guy smoking weed in his car, figured it was a random customer, turns out IT WAS THE STORE MANAGER WILLIAM SMOKING WEED!!! He came back in just reeking of weed and my oil change took over an hour even though no other vehicles were in the shop, no wonder no body takes their vehicle here

Apr 17, 2024

Fantastic work done to the 98 jeep I had serviced on all four corners at this location. Helped us diagnose a misfire and got that solved as well. I’d recommend going here for most services on cars outside of manufacturer warranty. The jeeps been running great since and way smoother than I’d have expected a late 90s jeep to ride.

Mar 17, 2024

Firestone is the only place I trust to service my vehicle. Great service, fair pricing and decent wait times most of the time.

Mar 17, 2024

Great service and prices. You can trust these guys. My go to for brakes & rotors...for advice, and quality service & replacement at a fair price.

Mar 17, 2024

I got an oil change here, and scheduled an appointment for 5:30. I came in at 5:10, and it was empty, so they took my keys and told me they’d start early on it. I was at this location for an hour and 15 minutes before my car was finally done being worked on. During that time, no other cars came through to be serviced, and they had 5 employees there. I am never coming back to what has been the longest and worst oil change experience of my life.

Mar 17, 2024

Scheduling was easy and the vehicle came back sooner than expected. Great communication and very thorough work.

Mar 17, 2024

Went in for a routine oil change. When I picked up my car up I heard and loud bang and my oil light came on. THEY KNOWINGLY USED THE WRONG PART AND DID NOT TELL ME (manager admitted). My oil drain plug ended up falling out (20 yards away for the building) and they had to keep my car an extra day. DO NOT TAKE YOUR CAR HERE!

Feb 17, 2024

Great job by the team as always.

Feb 17, 2024

These guys have rescued me on multiple occasions, filling my tires minutes before they close and always have same day appointments or next day appointments. They work quick and efficiently!