Firestone Complete Auto Care

Nov 10, 2024

Outstanding Firestone! Quality mechanics who have great communication and customer service. Plus unlike 90% of other Firestone / tire shops they always answer the phone! Came in for an oil change with an alignment and they had me out in under an hour and a half. Keep up the hard work here! This will be my go to car maintenance shop.

Nov 03, 2024

This place has poor service! Alignment was no good and never recalibrated tire sensors. Ended up buying 2 new tires after 6 months.

Oct 17, 2024

All staff at this Firestone are extremely helpful and efficient and they listen and answer my questions in a manner that I understand. Everyone - front desk, managers, mechanics.

Oct 17, 2024

Steve & his crew do a wonderful job. Always consistent on giving the best advice to the customer. .

Oct 17, 2024

Went for tires. I already checked the prices for tires beforehand, and the price matched pretty close. Guy didn't press me for alignment or anything which was a nice change.

Sep 17, 2024

Firestone. Allways does a great job for me. And my little 2013 fiat abarth. The onny corners I have. Is the die hard battery for charging your cell phones. Does not work. This location at Randle dr. In Colorado springs.

Sep 17, 2024

Friendly, Professional and Fast!

Sep 17, 2024

New updated review: Long time customers, no longer coming here. Completely inept team. Put moms life in danger due to their negligence. Cant fix my dads car any time he brings it in for any issue. Full detail following: To Steve and the Team at Firestone Complete Auto Care, at 3715 Randall Dr, I am writing to express my deep disappointment with the quality of service my family and I have received at your location. We have been loyal customers for the past six years, but recent experiences have raised serious concerns about the care and attention given to our vehicles as well as the competency of your mechanics. My 2016 Jeep Compass: While I have not encountered many issues in the past for myself, there was a persistent "shaking" during acceleration that your team failed to diagnose, despite multiple visits. After being told no issues were detected, the problem persisted for over a year. Only after replacing the spark plugs a month ago, did the shaking cease. This was a straightforward issue that should have been identified if proper attention had been given. My Father’s 2014 Jeep Grand Cherokee (Brian Evans): - He had to bring the car in four times to address leaking shocks. Each time, your mechanics assured us the issue was resolved, yet the shocks continued to leak. While we understand that minor seepage can be normal, this was a significant amount that warranted further attention. - Additionally, your facility was unable to fix his bumper or backup camera following a minor fender bender. - On September 12, 2024, after an oil change, we noticed a substantial oil leak in our driveway. This was a clear indication that the oil change was not performed correctly. Unfortunately , this was not the first time for this to have happened. My Mother’s Ford Explorer (Sondra Evans): - On July 19, 2024, your team claimed to have addressed the severe noise coming from the vehicle. However, it was evident that the vehicle was not properly inspected, as the car was barely drivable and produced a loud, concerning sound. Despite this, your team assured my mother that the vehicle was safe to drive. - Upon returning home in distress, we had no choice but to have the vehicle towed back to your shop, where we were informed that the differential had failed. The tow driver confirmed the car was undrivable, and due to the extent of the damage, it was deemed totaled. This situation could have resulted in a serious accident, and it was only by luck that nothing tragic occurred. The negligence and lack of thoroughness displayed by your team have not only caused inconvenience but have also placed my family at risk. The failure to properly diagnose and repair these issues has undermined our trust in your services. Had something happened during her drive home that the car caused, you would be sued and held accountable with documented evidence of negligence. I cant help but think your maintenance teams version of performing diagnoses is by bringing the car into the garage, staring at it, driving it back out to the parking lot, stating you did work to it that costs hundreds of thousands of dollars when in reality they didn’t even look at it. Unfortunately in todays society it is hard to find good people that actually want to do their work, and do it correctly. I would greatly think otherwise if there were evidence of that. I hope you will address these concerns with the seriousness they deserve and take steps to ensure such oversights do not happen in the future for your future clientele. I would highly recommend retraining staff, stressing the importance of honest work, with held accountability and demonstration of understanding how to perform maintenance tasks. Original review 3 years ago: Maurice is the best! I trust him with anything on my car. I've been going to Firestone for all my cars for years because they're the only company that I've found trustworthy, honest, hard working, and quick service. I continue to never feel undermined or taken advantage of - Keep up the good work! :)

Sep 17, 2024

They are the best! Honest, very efficient, kind, caring and friendly!!!! They are also accommodating to whatever your needs are! I totally trust them, and don't take our cars anywhere also for repairs or oil changes! Thank you Firestone I really appreciate you!!!! J. Jones

Aug 17, 2024

Chris and team have excellent customer service and work with the clients for best satisfaction, highly recommended

Aug 17, 2024

Derek got my car in right away just when I started stressing out about it and he was friendly and helped me out a lot :)

Aug 17, 2024

Devin did my diagnostics and found my problem pretty quickly; he also noticed other issues that are soon to take place saving me time money and energy! He truly went above and beyond

Aug 17, 2024

Excellent team! Excellent and speedy service! Will definitely go to them again!

Jul 17, 2024

Excellent service at a reasonable price.

Jul 17, 2024

Id give zero stars if i could. Made an appointment online for an oil change, my wife gets a call saying she will have to leave the car for the whole day for an oil change. An oil change. At the most an oil change should take an hour. Why take appointments online if you can't honor them? I asked to speak with a manager and very conveniently he was on a conference call. I definitely will NEVER use firestone at any location due to the ignorance and stupidity of this location. They want the car for the day to try and find other things wrong with it. This is what is wrong with auto repair facilities in this country.

Jul 17, 2024

Maurice kept me informed as well as monitored the status. I was impressed with his ability to fix it right the first time!

Jun 17, 2024

Scheduled an appointment online and when I went in for the scheduled appointment they weren't even aware of my appointment. I ended up having to go somewhere else for an oil change.

Jun 17, 2024

Very friendly and knowledgable employees! They always fix my vehicle properly and have great prices.

May 17, 2024

Fair prices. Good service. I have all my vehicles serviced here. The team at Firestone is great. I highly recommend them.

May 17, 2024

I was having serious problems with my car and this was the closest auto shop to me, so I stopped in. The crew here were super helpful and kind, this is my new go-to spot whenever I’m in Springs. Thanks y’all!!!

May 17, 2024

They are courteous, swift in completion on jobs, and extremely communicative. I love working with Chris and Steve. They always make me smile when I come in and are always eager to help fix my vehicular issues. Marcus is extremely kind too, he is normally the one that lets me know the car is complete and he is also patient with me when i mess up the Credit Card reader. Top Notch guys here.

Apr 17, 2024

All my needs were well explained and everything was done in a timely manner and was cost efficient!

Apr 17, 2024

Chris got my truck’s alignment done quick and correct the first time after a 6” lift was installed. Been to a few other Firestones around COS and this one is worth the drive! Will be exclusively going here from now on!

Apr 17, 2024

Chris was very helpful when I called to ask if they could fix a flat tire for me the same day (Sunday). When I arrived with the tire Chris again was polite and helpful. My tire was repaired sooner than I expected and at a fair price. I would definitely visit this store again if/when I need work done!

Apr 17, 2024

I feel well taken care of here and receive genuine advice on my car that reflects my driving habits, which is mainly regular long commutes.

Apr 17, 2024

I have been going to Firestone for all the service on my vehicles. They had been great. I got my brakes done on my 2022 tundra. I took my truck back 3 times bc every time they said it was done my brakes still squeaked. After the 3rd time they started to become rude and said what do you want, we have already tried to fix your brakes yet no refund offered nor making the squeaking stop. It use to be only when I backed up that the brakes would squeak but now they do it all the time. I thought maybe they would stop but unfortunately I am just having Toyota do them so I know it is done right. Sucks having to pay for brakes twice but I put a lot of miles on my truck and need brakes that do not squeak.

Apr 17, 2024

They are the best at this location! Steve is fantastic and his team always talk about how great he is to work for and they are always helpful and make sure my car is in great shape! I wouldn’t go anywhere else!

Apr 17, 2024

They were courteous and helpful. They handled my problem efficiently and quickly. I was very satisfied and happy with the service I received.

Mar 17, 2024

Everyone was very helpful and I was not pressured into repairs I did not absolutely need!!!

Mar 17, 2024

Great professional service for my oil change, thank you for being timely and getting me in and out in less than 2 hours

Mar 17, 2024

I'm always very satisfied with the work and the customer service at this location. I shopped around for tires. They were competitive and lifetime rotation included! Went with the lifetime unlimited alignment which was not much more than 1 alignment.

Mar 17, 2024

I've always gone to this specific Firestone location. I am always treated fairly and respectfully. The employees are always friendly and helpful. It's great customer service all around!

Mar 17, 2024

They went out of their way to ensure I received the best prices for the work I needed. We always receive excellent, trusworthy customer service at Firestone which keeps us returning.

Mar 17, 2024

Chris do better.. I was going to have my batteries replaced by you guys in my diesel but I'll go somewhere else where customer service is better

Mar 17, 2024

Excellent repair shop, honest and trustworthy for over 30 years.

Feb 17, 2024

Came in with a flat, the guy at the front desk was hesitant to say they could help but said he’d ask the guys in the back, then he said he would check out the tire to make sure they could repair it. He told me after checking it had a side wall puncture and had to be replaced but since it was an all wheel drive care I needed all 4. He said he could sell me 4 new tires… so I took it to another place and they found the nail in the tire, patched it and I was on my way. There was in fact, no side wall tear. Be careful shoppers

Feb 17, 2024

The guys at the store are so helpful and friendly! The service is amazing too!