Firestone Complete Auto Care

Nov 12, 2024

Always good service. Reasonable on service times, as well as identifying any additional services or maintenance required for your vehicle. They do not do this as an add-on or a way to charge you more. I have found them helpful and willing to discuss options or just say my vehicle is in great condition.

Nov 11, 2024

I tried to thoroughly explained the work needed to be done and I felt I was being annoyed by manager in doing so. Turns out the work that needed to be done was wrong. I had a blown tire still in my spare spot that they didn't address so the original tire with the sensor was still beneath my truck. So now I have to go back today to back it right. Hopefully they get it right this time. 11/5/24 - Manager Jason took good care of me today, making sure I knew my vehicle before proceeding with alignment. I could feel the corrections and am happy with work and service of lifetime alignment. They had good communication and didn't mind problem solving with me around good term solutions to optimize my vehicle.

Nov 11, 2024

If I could give them 0 stars I would...brought just my tire in for a simple plug, 6 hours later and right before close,, they finally look at just to tell me they can't patch it but they have a replacement for $175. Who would pay that extortionate cost for a single tire? And no its not a truck tire or even and SUV tire

Nov 04, 2024

Customer service on point! but that's it

Nov 04, 2024

They lied about performing a flat repair, the nail was still there, and they didn't even remove the wheel and check for leaks. Unprofessional!

Oct 27, 2024

Took my car in just to get tires, it took them over 4 hours to do it and they had the hood open for some reason. I didn’t think the hood needed to be opened to do tires. Now the car also shakes like crazy when it’s put in gear and they changed the time on my clock. Absolutely the worst Firestone I’ve ever been to. Even the one in Pueblo is better than this one.

Oct 20, 2024

I called these folks, because I had Cañon City "Big O Tires" do an alignment analysis, then give me a $430.00 quote for a lifetime alignment (that they told me needed "two rear cam arms"totaling with tax, labor, and parts-$430). Two friends told me that that is way too much and they told me to call Firestone... I did, and Patrick explained that he wasn't understanding how they would have been able to tell if "my rear cam arms needed replacing or not- because you cannot see those parts until you get in and do an actual alignment" These wonderful guys are top notch professional, top notch proficient, & top notch customer service, all for only $204.00 for full all-around lifetime alignment!!! You better believe I will be coming to them for all of my tire and alignment needs from now on-Fantastic way to go, guys!!! 😁😁😁 God Bless you all for being an honest, incredibly capable, professional shop!!!

Oct 17, 2024

10/10 Charlie and Chris were wonderful, knowledgeable, and helpful. This is my home store for sure. Will come back when I need tires.

Oct 17, 2024

Absolutely waste of over 2 hours! Came in with a flat and was told there was one person in front of me. A couple came in, after me, with a problem and got the issue resolved in 10 minutes. No communication from staff on status. All that needed to be done is getting a new tire to replace the flat, putting it on, and putting the spare back. If they put the new tire on the rim and I could've done the rest myself and faster! I hate to be one of "those people," I really do, but with the lack of communication and time it took, that's unacceptable.

Oct 17, 2024

I just spent 970 dollars to fix my car from beeping at me and it started beeping again after 5 minutes of me having the car back. The extra star is for the incredible nice and helpful man at the front desk.

Oct 17, 2024

The staff member was friendly and courteous. The service was properly performed and I am a happy driver once again.

Sep 17, 2024

Brought my car in after being at another company. Firestone mechanic figured out the problem quickly and fixed the problem.

Sep 17, 2024

I came for a 9am appointment, and the place is completely empty. A lady parked next to me had an appointment for 8am. After calling several times, I finally received an answer. I was told that they were short on workers, and would try to find some to come over. This is very unprofessional. You could at least send an email cancelling the appointment...

Sep 17, 2024

Showed up to my 9am appt at 8:50 to a closed shop. Other customers outside with us waiting said they had been here longer and nothing. Called another store in the area just to have someone answer put us on hold and left us on hold .( Stetson hill) Wasn’t able to get serviced and booked this 2 weeks out.

Aug 17, 2024

The techs were so nice and helpful. I’m going back next week to get additional services on my vehicle.

Jul 17, 2024

My place to go tire replacements.

Jul 17, 2024

Never seen to fix any issue

Jul 17, 2024

This location was my go to place every month or two for my work truck oil changes and services. Lack of communication about service completion or scheduling is frustrating though, I will be trying different locations.

Jun 17, 2024

Horrible service- the service manager/ tech "could not get my truck aligned"- gave no reason except he told me my truck was "worn out". Funny thing is that I took it to Jack's Alignment and they found I had a bent inner tie rod. Firestone couldn't even figure that out. What a bunch of incompetent a-holes. NEVER will go there again, and I am going to tell everyone NOT to go to Firestone. Firestone has been going down over the past few years, and hopefully they will go out of business so others don't have such a bad experience!

Jun 17, 2024

I have always received good service from Firestone.

May 17, 2024

1625 N Academy Blvd, Colorado Springs, CO 80909 is my go-to location – in great part thanks to their staff, and service of course.

May 17, 2024

Had a couple bays open and are turning away customers that want oil changes

Apr 17, 2024

About a year or two ago I was told bringing new oil with a new oil filter is ok. Guess it's just ok to look at, and not to use. Also missed one request that I wanted done, and still have a little rumble while driving. Edit: I went to another tire shop and they recommended an alignment........ Which is weird because I already spent $100 for an alignment at this Firestone. Really makes you question what's going on.

Apr 17, 2024

Every time we take our vehicles here they say something is wrong with our vehicle and they can't do the alignment.

Apr 17, 2024

Had my truck towed in for no start, was told not accepting vehicles due to cleaning for district inspection the next day. Finally got a call with an estimate. Approved the starter install, called later and was told now the negative cable needed replaced, never got a call on estimate for that. Was told a new starter would be installed due to manager stating he doesn't trust reman starters. Got the bill and a reman starter was installed? One of the worst interactions I have ever had with Firestone. Both restrooms were closed customer area extremely dirty.

Apr 17, 2024

They were fast, honest and even informed me about a recall issue on my vehicle.

Apr 17, 2024

Vaiden and Jason were extremely patient and courteous to me. I want to especially commend them both for their professionalism in handling my auto problem. If I should have auto problems in the future, I definitely will use this Firestone location! I highly recommend this Firestone location!!

Apr 17, 2024

Was great for me just wish they would have contacted me when my car was done instead of me calling to find out

Mar 17, 2024

Staff are awesome, great service and fun to work with. Always get the best deal and can rest assured the job was done right. Thanks

Mar 17, 2024

Vaiden is a great store manager , his team always does a fab job. Only place I go and trust them taking care of my car . Also I feel like they always do what’s right and never do unnecessary things. I’ve gotten my winter tires here and they are amazing total game changer. I get oil changes regularly. Good atmosphere .

Mar 17, 2024

We have been customers of the Rustic Hills Firestone since 1987. They took great care of my 1984 Volvo, my 1995 Volvo S70, and now my 2010 Lexus. Staff members are always friendly when they greet me, they do outstanding work on the car, and the prices are very fair. We, as a family, have confidence in Rustic Hills Firestone.

Feb 18, 2024

I have every confidence that when I bring my car in, it will taken care of without worrying about being taken advantage of. Vaiden is always so helpful and kind.

Feb 18, 2024

Made an appointment for a tire patch for 1230, they taking forever, guy said everybody called in, why I never had this problem and the Firestone downtown.