Firestone Complete Auto Care

Nov 15, 2024

Staff is courteous and always works with us to get work done.

Nov 08, 2024

Loyal customer for over 10 years. Easy scheduling, friendly/knowledgeable staff, ( same people over this time period), great auto work and communication

Nov 06, 2024

Courteous and professional. I was taken care of in a timely fashion. I always recommend these guys. 5 STARS!!!!!! My second time in October 2024, Kirk was great, very professional as was his entire team. Plus he gave me a fair quote for a set of new tires. Thank you 👍

Nov 06, 2024

Great Honest people !!!!!!!

Oct 06, 2024

Chad did a great job today

Sep 06, 2024

Wonderful and friendly service every time! Thorough explanation of service and next steps. Thank you!

Jul 06, 2024

Do NOT have your car serviced at Firestone. They will completely take advantage of you, run away with your money, and not fix the problem, ESPECIALLY if you are a female by yourself. I went to this Firestone location on Saturday, June 30th to have a standard, 4-wheel alignment done on my Subaru. When I arrived to drop off my vehicle, the service advisor, Craig, told me the alignment would take about 1hr 30 minutes to complete. Craig ended up calling me after about 30 minutes to tell me the alignment had been completed and my car was ready for pick-up. When I went to pick up my car, Craig made no indication that there was any sort of issue with completing the alignment. I paid and left as normal. It was not until I received an online invoice from Firestone that I noticed that something was wrong. On the invoice for my alignment, under a section titled “Tech Notes”, it said that the front adjusters on my vehicle hardly moved and the rear adjusters on my vehicle did not move at all. The technician notes also indicated that they had to use extreme heat on the front adjusters. I inspected my vehicle after seeing these technician notes. There was no indication of extreme heat or any indication of my front or rear wheels being in a different position than they had been in when I dropped the vehicle off at Firestone. When I noticed this, I called the same Firestone location back and asked for a report of my vehicle’s measurements before and after the alignment they claimed to have completed. After they confirmed on the phone that they had a copy of the before and after measurements, I went back in store to see the results for myself. The report itself was absolutely insulting. The before and after measurements for the front and rear tires were virtually the same. 7 out of 12 of the measurements in the “after” section of the report were out of the specified safety range for my vehicle. To summarize, my wheels were NOT aligned even though I had paid for a 4-wheel alignment. When I explained the situation to Craig, he did not even attempt to remedy the situation. I asked why I was not made aware that the technician had experienced issues with aligning my tires when I had returned to pick up my vehicle. He said was that the technician was supposed to tell him, but the technician did not make him aware of the issues with the alignment for some unknown reason. I asked for a partial refund since, once again, my wheels were not aligned even though that is what I paid for. Craig replied that there was nothing they could do for me. All he did was place blame on the technician and offered me no alternatives to solve the issue. I ended up leaving, having paid for a service that I did not receive. If you’re looking for actual quality service to be done on your car and employees that actually care about the work they are doing, I would NOT recommend bringing your vehicle to Firestone. There seems to be some sort of communication issue within the workers at this location that ends up negatively affecting the customer. And if you do end up experiencing issues with your service, they will not even attempt to make the situation right.

Jul 06, 2024

Staff is very welcoming and professional. They made suggestions about further work my car needed but they were not pushy. They can get busy, so I'd suggest making an appointment. They get you back on the road as quickly as possibly. Thank you Firestone!

Jul 06, 2024

These guys have reliably and professionally serviced my family’s vehicles for the last 10 years. They have saved me money and avoided doing extra work on my car that wasn’t necessary on many occasions. don’t pay attention to the negative comments- one positive commenter for every several negative, in my experience. Bring your vehicle here!

Jul 06, 2024

Went here to get my shocks and struts replaced under warranty because of the horrible noise and performance they were exhibiting. Long story short they looked and told me nothing was wrong and sent me away. Now my drivers side strut is completely shot after they told me there was no problem. I figure either they didn’t feel like fixing it, or the company that pays for damages to my car paid them to say nothing was wrong. Either way this place was as shady as they come.

Jun 06, 2024

Easy to schedule, great availability, range of services, price and speed to complete the work.

Jun 06, 2024

Honest, reliable service every time

Jun 06, 2024

I took my truck in for an A/C performance check, and was told my compressor was leaking. They neglected to reattach the skid plate, and kept the bolts that hold it on. I didn’t realize this until the plate started dragging as I drove down the expressway, grinding half of it off (see photos). They also disconnected my passenger side headlight. I wish negative stars was an option. UPDATE: I was quoted $1,200 to replace my ‘leaking compressor’ with a $480 rebuilt one. I was able to purchase a brand new one for $280. I took everything apart and replaced it only to still be leaking refrigerant after adding three cans. There was a hairline crack in one of my hoses (see new photo) that was spraying refrigerant like Old Faithful. You would have to be blind to not see this during a performance check. I’m pretty sure they wanted to charge me to ‘fix’ my leaking compressor, keep my perfectly good compressor to sell to someone else as ‘rebuilt’ and then tell me they found another problem just to charge me more money assuming I wasn’t smart enough to know better. Needless to say I am beyond angry and am looking in to filing a complaint/legal action over this entire ordeal.

Jun 06, 2024

Do not go here. They will try to sell you expensive repairs that are not required on your vehicle. My car was vibrating while driving at any speed, I knew it was likely due to my tread being worn unevenly and needing a rotation, balance, and alignment check. The man at the front desk said a rotation and balance wouldn't help because the issue is that both the control arms were bent and replacing those would fix the issue. The control arms were in fact not bent. They refused do a rotation and balance BUT quoted me $1400 to replace my control arms. I declined the service and told them I will go elsewhere. He then proceeded to tell me the alignment was fine, rotation was done but they were not doing the balance as it wouldn't do anything. They also told me I should have the better tires on the back, my car is a FWD vehicle. I was due for a rotation and knew a balance would fix the vibration issue even though they refused to do the services I requested. I received my bill they charged me for an alignment check and rotation.. the rotation was NOT done. I knew because I assessed the tires before I went to the garage and the tires were not moved at all. I could tell because of the tread wear. I went to a separate garage, got the rotation & balance done, the car is riding smoothly as it should and vibration is completely gone. As a woman, I feel that this garage looked at me like I didn't know what I was talking about and they could try to force me into buying unnecessary services.

Jun 06, 2024

Friendly service, explained work to be done and costs

Jun 06, 2024

They did what they said they would. Looked at a plug I put in myself and they could have easily charged me for something I didn't need but were honest. Great service etc

May 06, 2024

Chad took great care of my car. Automatically applied a coupon that I qualified for regarding windshield wipers. Service was very prompt. Great all around - service as it should be. Thank you!!

May 06, 2024

Fit me in even though my appointment was not confirmed. Nice technicians.

May 06, 2024

I came here to get work done on my bumper but I screwed up and realized that Firestone only takes care of tires, struts, brakes, etc. they don’t do body work! But the employee kindly explained the difference to me and suggested another place to check out. I’ll remember the difference now!

May 06, 2024

The workers there treat me like an old friend.

May 06, 2024

They had the battery for my car in stock and were able to replace my battery quickly. I was able to make a same day appointment and they were still able to work on my car when I showed up to my appt. late. I was happy with this firestone location

Apr 06, 2024

I called the day before to make an appointment. They told me on the phone it was for 4:00. I went at 4:00 and they told me it was actually for 3:00. I had to wait until the next day. Expect long wait times, there was rarely someone willing to come out to the registers from their garage. They told me my water outlet was bad and quoted me about $650 after the inspection and taxes to fix it. I had a second shop quote me $200 to fix it. When the second shop fixed the issue, they noted that the dust/dirt on the part was completely undisturbed. The car was towed to the second shop, so there was no opportunity for their work to be recovered by dust/dirt. They seemingly never even touched my car before asking me to give up over $400 more than another shop in the area.

Apr 06, 2024

Quality product and good customer service

Apr 06, 2024

This location does good work and car is always ready in a timely manner. Prices are comparable to other shops but always have coupons on the Firestone app.

Mar 06, 2024

Friendly and informative. Professional but attentive. Keeps us updated and works is done in a very timely manner. Thank you for your service and workmanship

Mar 06, 2024

Friendly staff, work done in a timely manner, alignment services done well. I do wish the website scheduling feature would work.

Feb 06, 2024

I felt listened to from the moment I called to when I dropped my Jeep off. Craig communicated every step of the way so I had no surprises, except for one! When I went in to pay, I was informed they already uploaded coupons to my bill so I didn’t have to bring my phone out to show them. It was easy, and I felt like they knew what they were doing.

Feb 06, 2024

I went to get some air put in my tires, and all is well, fast service ,professional, and friendly. 👍

Feb 06, 2024

I went with Firestone because of the tire alignment program I have with them. They are definitely not the cheapest when compared to other shops. Three stars for the cost and the fact I had to escalate my concern and return a second time to get the issue resolved. For the record, I had to orginally rate 1 star to get any attention and moved it up 3 stars after getting resolution on my issue.

Jan 06, 2024

Chad was so helpful and courteous

Jan 06, 2024

I received prompt service and it was done quickly and for a reasonable price

Jan 06, 2024

I watched a woman be treated like trash at this location by a person who was working at the front desk at 5pm on dec 11th. She had her care towed in with a flat tire. There was no attempt to plug or repair the tire. They simply put a tire on and charged her for it. Then they charged her for a disposal fee and handed her back the tire. I was waiting in line for to get new tires for my truck. After listening to this grown man talk to this woman like he did and make her feel even worse claiming she was attacking him for just asking questions I wouldn’t buy anything from this place. There is no excuse for what I witnessed. Craig Abbruzzese should get a better handle on the employees representing his store. Having people like this interacting with customers is not the way to run a business. I will be making calls to Nashville very soon

Dec 06, 2023

Got a new starter and exhaust system taken care of in one day. Quick service.

Dec 06, 2023

I have had a very good experience at this Firestone location for many years.

Dec 06, 2023

It's hard to find professionals like Craig and Kirk these days. They know cars and tires.

Dec 06, 2023

Omg this place needs to be shut down. My husband just got a new set of tires, was driving home, stopped thinking he had a flat and all the nuts were loose on both back tires. I had forgotten how awful this place was, this was my review from last year: "Don't bother getting warranted tires from these guys. If they don't lose your warranty they will take hours to fix a tire and definitely won't bother putting it on themselves unless you want to wait several more hours. 2 hours to plug a tire and then said it would be 2 more hours to put it on, so we did it ourselves manually in 15 minutes. Any other place would have had this done within an hour plus filled my tires with air. Save your time and money for a more friendly business."

Dec 06, 2023

This location has been incredibly helpful whenever I've needed work done on my car or had a question about it. Definitely recommend them.