Firestone Complete Auto Care

Nov 30, 2024

I brought my car in on November 9th for an oil change, but since I had been hearing my brakes squeal I asked for a brake inspection as well. The recommendation was to replace my rear brake pads, rear rotors, and tires. Replaced the pads and rotors, saved tires for next month’s paycheck. But my brakes were still squealing for those two weeks, so I asked for a brake inspection again when the tires were replaced. This time, they say the front brake pads and rotors need to be replaced. How was this not caught the first time?

Nov 22, 2024

Complacido con la atención recibida

Nov 15, 2024

I had an appointment for a tire check. I was seen promptly. Polite and professional crew and cashier. Clean facility. My only criticism is that IF any waiting area has a TV, the sound MUST be OFF. If anyone wants to watch TV, they can read subtitles. The sound is extremely annoying and bothersome and prevents reading or any peaceful waiting. Most service centers now MUTE all TVs for this reason.

Nov 06, 2024

Don’t come here. Try another location. This is the 3rd time they told me my car would be ready in a day and it’s the 3rd time they are telling me my car isn’t ready. They don’t care and they won’t care about their 1 star review either. I will never come to a Firestone ever again in my life because their service at this location is so poor. You’ll notice people sitting on their butts in the garage eating Wendy’s.

Nov 06, 2024

Everyone I interacted with was very friendly and professional. The waiting area was clean and comfortable. The communication about the services and rates were very clear. Getting your car repaired is always expensive and stressful. But I would go here again.

Nov 06, 2024

I called Robert at this location ahead of time to ask if he had a washer pump for my car. He researched it briefly and then told me that he could get ahold of one today and get it installed. I showed up and he delivered. If you want something done go to this location. Do not waste your time at the Dublin location because frankly that was the place I first talked to and the guy there told me they would not be able to get the part for another 3 days, keeping in mind that both locations are the same company and order from the same parts vendor. It just happens to be that this location took the extra time to warm my business. Great job Robert! Your GM is lucky to have you.

Nov 06, 2024

I received an appointment same day for oil change and tire rotation. Store called me to recommend additional maintenance service based on mileage and age of my vehicle. The service was done the same day and I was able to pick my car up within 3 hours of dropping it off.

Nov 06, 2024

They took great care of me when I had a nail in my tire. They extended the duration of a promo so I could get a deal on my new set of tires back in June. I got another nail a few months later and they gave me an INCREDIBLE deal on a new tire. 10/10 recommend

Nov 06, 2024

Took 10 hours to do one tire.

Oct 06, 2024

Fantastic service at this Firestone at Reed and Henderson !

Oct 06, 2024

I took my truck in 3 weeks ago to get an oil change and an alignment. I ended up needing new tires which was fine but, they told me they could have them the next day and I went back to news that they couldn’t. I got a set of loaner tires for a week and then had to go back and get the correct ones. The same day I got my car back after that my break light comes on so I go back and they look at it quickly and tell me to come back another day without even telling me if it’s safe to drive. I then called 2 days ago to schedule an appointment for 1:00 today and was told after I dropped it off it would be done today confirming what was said on the phone. I got a call this evening telling me they won’t even be able to look at it let alone work on it today and that I could come pick it up or leave it to be done tomorrow. I was clear that it needed to be finished today as I work in the morning but, they seemed to have no car in the world. I called them back to make a complaint about the situation and asked for a manager and was responded with a being hung up on. The customer service here is a joke and the work is even worse.

Oct 06, 2024

Miguel was great a finding discounts. But $79 for tpm (tire pressure monitor) was high when Amazon has 4 for $79.

Oct 06, 2024

My car was finished same day which was so appreciated. I also was able to get some work done I wasn't sure about and the techs listened to me which was really nice!

Oct 06, 2024

Oil change for 120$ 😒😒😒

Sep 06, 2024

Best place to go for your service needs! I have quite the service history here mostly nails/ screws in my tires resulting in a flat, Firestone on reed road has been so efficient every time. Getting it done quickly and correctly. 5 star service no doubt about it! Highly recommend!

Sep 06, 2024

Our original service request was for a front end alignment. When we dropped off the car the night before, we also asked for some additional services (they never read the envelop - I had to call the business after the first estimate was auto-generated. When it was all said and done $900.00 later, they never did the alignment -- pretty angry about that. I also think that a "courtesy" check fee shouldn't be charged if/when you have the suggested work actually done - that cost should be absorbed. We've been customers of this location for quite a while, but will now be looking elsewhere.

Sep 06, 2024

Their quote times are way off. Took two hours and forty minutes to change one tire

Sep 06, 2024

Great service. I will be back.

Sep 06, 2024

Tried to take advantage of my teenage daughter. Told her tires that were a year old needed replaced and tried to upsell her on a ton of other items that would've cost $4.5K. The mechanic didn't use gloves when driving her car, so her steering wheel was filthy when she got it back.

Aug 06, 2024

From the beginning to the end, everything that was said to be done was delivered on time and had a good price

Aug 06, 2024

I hate to do this, but have to be honest. This place is a joke/mess. Been a loyal customer for almost 20 years. No more. They cut corners, no communication. Liars and cheats. Don’t go here if you want your car taken care of. Sorry Firestone, I really tried..

Aug 06, 2024

The tech only finger tightened my shocks and by the time I brought it back in the screws were bumping around d loose and wobbly. A big bump or slam on the brakes would have sent my front end to the ground.

Jul 06, 2024

**Inappropriate behavior regarding our questions:** As a regular person with limited knowledge about car repairs, I believe that when I pay for a specialist's services, it is their duty to answer my questions patiently and accurately. This is an unforgivable disrespect towards your employees.

Jul 06, 2024

Great professionalism and customers service interaction. Fair prices and honest work.

Jun 06, 2024

Always honest and very helpful

Jun 06, 2024

Bobby, Miguel and Jake are awesome!!! I have had my experiences with Firestone and unfortunately they were not good! Not anymore!!! These 3 gentleman have reinstated my faith in Firestone!!! God bless you all and thank you 🙏 so much for a lovely experience!!! I will be back!!! Paige also exceeded my expectations! 2 days after I came in and had my wonderful experience with Bobby, Jake and Miguel I got a screw in my tire. Paige reassured me that my safety is their top priority and also checked all my other tires before I got back on the road! Thank you Jesus for this amazing team!!! God bless you all and thanks 🙏 again 😊

Jun 06, 2024

I can’t thank manager Robert enough. He was extremely accommodating and caring of my situation. The staff who greet customers have always been friendly and helpful here. Miguel also gets two thumbs up.

Jun 06, 2024

I don't recommend this place cz they care just for money they don't care about our life!!! My tire were flat I

Jun 06, 2024

If I could give this place a zero I would. Firestone is such a huge scam. Firestone gave me a quote of $2,250 to replace my breaks. I was able to get my breaks replaced the next day for $750. Firestone was even trying to charge me for a part that my car doesn’t even have. Life is already so difficult in these times and instead of helping others Firestone only cares about squeezing money out of its customers. I will never support Firestone again and will instead be supporting my local mechanic.

Jun 06, 2024

Many thanks to Miguel and the garage team for saving my day -their fast service got me back out quickly and couldn't have been nicer!

Jun 06, 2024

What a great service location! My tires were beginning to split and thread and I’m so thankful they scheduled me in fast, assessed what was going on and even showed me photos which I really appreciated! They got me setup with new pretty quickly and were so friendly and kind the entire time! Definitely will be back.

Jun 06, 2024

Honest friendly staff and service. Cannot find such honest services these days. Thank you!

Jun 06, 2024

Not only have the prices gone up significantly, but they damaged my car in the process of “fixing” it

Jun 06, 2024

The staff all were friendly, efficient, thorough and honest. The service pricing was fair and economical.

May 06, 2024

I called about a tire and within an hr I drive away w a new one- spare back on!! Good job!

May 06, 2024

My wife and i have been coming to this location for over 20 years. They have taken good care of our cars over the years. Bobby is always fair about prices and they never try to over sell for things I dont need. Car is fixed in a reasonable time frame and if its something simple they usually will do it while you wait. Bobby and Paige will take good care of you.

May 06, 2024

My wife’s car developed a leak early this morning. We were close to this location so we stopped in. The leak was fixable but the tread on all four tires was wearing low (not unexpected) and Miguel thoroughly walked us through the different options. We chose a set of Bridgestone Weatherpeaks. I got a 10% veterans discount. Overall, a very pleasant experience thanks to a great staff.