Firestone Complete Auto Care

Nov 23, 2024

Nov. 2024 edit: I’m unsure if I’ll be back to this particular location because of my previous two experiences. I got another oil change and a standard inspection in October, which took longer than expected despite making an appointment ahead of time. It also seems they let air out of my tires, as my tire pressure light came on as soon as I left and was down to 24-26 PSI when I measured at home (my car requires 32 PSI). They did say my tires needed replaced soon, but if letting some air out was supposed to help with this, I would’ve appreciated being notified and given an explanation. A few weeks ago I returned to get all four tires and my serpentine belt replaced. I scheduled an appointment for this ahead of time in the app, which included indicating the services and tires I wanted. Despite this, they did not have four tires available at the store that day, so I was stuck there for over four hours between getting tires from another shop, putting them on, getting an alignment check and subsequent alignment, and also the serpentine replacement. Front desk staff were still super nice and friendly, but the long wait time considering I made an appointment days in advance was frustrating. After about two hours, I regularly asked for timing updates, but was never really given anything concrete, just that my car was next up for one thing or another. Large waiting room, plenty of parking, clean space, and good service. I accidentally went to the downtown location thinking my appointment was there, but the Whitehall location graciously took me in even after being 20 minutes late. Work was quick, got an oil change, general inspection, and tire rotation done in 30 minutes. Normal prices and Chance at the front was super friendly.

Nov 07, 2024

I made an appointment online for an oil change at 11am. I dropped my car off and let them know I won't be back til 2:30pm to pick up the car. This appoint was to save me time vs doing it myself as I have been busy lately and the oil change was due. I came back to at 2:35pm to get the car. It was sitting on the ground in the bay. I was informed they were finishing it up. They then popped the hood and took it up on the lift, apparently just starting the work. I kept getting told they were "just finishing it up" for the next 45minutes til they eventually finished the work. I was planning on having some more maintenance and tires quoted as my car has some stuff due. But I will no longer consider using this business that does not respect my time or the scheduled appointments that they accepted. I guess the only positive is that the oil change was completed as far as I can tell. I haven't checked the filter or oil yet. But I could have driven to the store and done it myself in less time

Nov 07, 2024

Yes my name is Juan I went to Firestone on east broad Street I told them I think I need lube and something is wrong with brakes cause brake light is on drop they called me and told me it was my shocks that was making the squeaky noise and nothing was wrong with my brakes was a little high on the shocks so I couldn't afford it So I go pick up my car pay the inspection fee and left got up the street and almost run into the back of this car cause I couldn't stop car start sliding and brakes going to the floor thank God I didn't hurt anyone or myself 🤕

Oct 06, 2024

Great service and truly affordable!

Oct 06, 2024

I made an appointment on the phone and they turned me away even though I had an appointment. I guess Firestone uses a third party scheduler despite talking to a human to confirm my appointment. Don’t trust your confirmed appointment unfortunately.

Oct 06, 2024

I’m very grateful to Zack and his staff because he’s been very professional and patient with giving me a thorough inspection to address all of my concerns and made the necessary recommendations for future maintenance. He’s a class act. I really appreciate being a long term customer.

Sep 06, 2024

Good dudes and gals, if you're not 100% sure what's going on they don't have an issue showing and explaining what's going on. Takes care of his people , takes care of you , good people and understanding.Not like most mechincs, youll be coming back.No complaints from me, 4 tires and alignment

Sep 06, 2024

I drive past 6 other car care options to get to this firestone. Always professional, always quick. Straightforward good communication.

Sep 06, 2024

Vanessa is truly an asset to this company. She is the reason for the 5 stars.

Aug 06, 2024

Great customer service

Aug 06, 2024

I recently had a great experience at Firestone. I got new tires and they also inspected my brakes. The service was prompt and professional, leaving me confident in the safety and performance of my vehicle. Highly recommend!

Aug 06, 2024

Vanesa was very helpful and knowledgeable with everything! Her customer service was amazing! All the staff was friendly made my experience great!

Aug 06, 2024

Zack and staff where very professional, polite, and helpful.

Jul 06, 2024

Exlinent service

Jul 06, 2024

I had a flat tire on 270. The new car didn't come with a spare, so I tried using the inflation kit. That didn't work at all. I got my car towed to Firestone. They stayed past closing to replace my tire. Zach is the man. I appreciate all of your help.

Jul 06, 2024

Super helpful staff, managed to help me in a timely manner and were willing to squeeze me in.

Jul 06, 2024

The staff was pleasant and helpful and kept me informed of the status of my car while I was waiting. The service was excellent.

Jul 06, 2024

Went in for a tire repair. Car was in the bay for 3 hours. Was told 3 reasons why tire had a slow leak. 3 fing hours to patch a tire, really. Should have driven the 3 extra miles to Discount Tire.

Jun 06, 2024

Kendall was very helpful in providing information about a car i was wondering about buying. he also went above and beyond and gave me advice for which cars to buy and which brands to look at. could not have asked for a better experience

Jun 06, 2024

We have gone to several Firestone locations in Ohio and North Carolina over the years, but this location sets the standard for all Firestone locations. From the scheduling of our appointment to the fantastic explanations of what our vehicle needed to keep it running in tip-top shape, the personnel of this Firestone location made the whole experience pleasant. We felt respected, and listened to, and that our business was appreciated. The economy is tough, and we must be mindful of where our money goes. Our vehicles are our lifeline to bringing in our household income, so we have to have a high level of trust in those who help maintain those vehicles. Firestone is our choice to ensure we are safe on the road and we can't thank the Whitehall, Ohio team enough for all they do to keep us safe and help our cars last longer!

Jun 06, 2024

They got us in quickly (same day) for an inspection, and were flexible with our appointment. Also, the manager (I think) had very helpful advice for my daughter, who is shopping for her first car. The experience was helpful and not stressful, and I felt respected and appreciated (not always the case, being a woman at an auto place).

Jun 06, 2024

Took my car in for service was given a call and a quote picked car up next day no one came out to tell me what they did they just gave me the bill I paid it was asked for receipt was told it would be emailed to me I said fine and I left on my way home the check engine light came on car started shaking took it back and was ignored to no point I finally just walked to the Bay and said I will be back at 4:00. As I had to go back to work. Took the car back in at 4:00 waited over an hour finally they gave me back my key told me the car was done nobody told me what happened they just gave it to me told them I still had no receipt from the first time that they told me to give them the email address which I did again waited another 30 minutes and still had no receipt for a almost 900.00 bill and was told one could not be printed out finally I had to show them my phone to let them know I had no receipt when I was then told I suppose I'll print you out and suffer the consequences tomorrow. worst customer service ever. Second time around car seems to be running fine.

May 06, 2024

I appreciate Firestone Mechanic shop is near my home. I appreciate even more that there is a Deaf mechanic fluent in sign language - as a Deaf customer, it is a Deaf-friendly atmosphere - easy communication. Thanks for the lift too. I feel safe in my car now with new brakes and new tires.

Apr 06, 2024

Couldn't complete things on the same day due to staffing (Sat). Was told a couple things would be done on Monday. I also had a CEL on and was told they would check the code. When I first got called I asked about the code but it wasn't check. I was told I would get a call back but never did. I didn't get called when the vehicle was ready for pickup, I had to call (Tuesday). When I picked up the vehicle one of the things to be done on Monday wasn't. Nothing was said about it not being done. The communication was very lacking and if you can't do something let the customer know at least.

Apr 06, 2024

Quick, cheap, friendly, and quality! Thank you!

Apr 06, 2024

the overall mechanic price is bit pricey.... wish they could lower it down little bit.

Mar 07, 2024

Always solid and honest.

Mar 07, 2024

Oil is now coving my whole engine. I have reached out to resolve the issue a month ago and nothing has happened. I would NOT recommend you being serviced at this location.