Firestone Complete Auto Care

Dec 06, 2024

I was just worried about missing the call on what needed to be fixed or was wrong with my car. Then me spending my money before the holidays, I was not a big fan of lol but it’s not their problem. But it was a good experience. I was pleased.

Nov 30, 2024

Firestone is consistently high in value for what you pay for. 10/10 do recommend!

Nov 16, 2024

The service at this place is outstanding. We’ve been following Ella, the manager, from store to store because she treats us so well. Always honest and on time.

Nov 09, 2024

I was in a bit of a crisis with a donut on my car and 2,000 miles to drive.. I stopped into this Firestone to be greeted by a very knowledgeable and friendly female employee.. She answered all my questions and was extremely knowledgeable and friendly as well and tried to help me save money I really would absolutely go to this place Mark

Nov 07, 2024

Accommodating for Walk-Ins! I came in without an appointment, I had hit some debris on the highway and I wanted to be sure everything was okay. Although the wait time was long due to the team being short handed, the manager made sure to squeeze me in and still took the time to thoroughly inspect my vehicle to clear it of any issues. I was out earlier than expected and had peace of mind that my vehicle was safe to drive. I appreciate the team’s efforts!

Nov 07, 2024

Fixed my heat plate that was scraping against the road, replaced the missing and broken bolts, filled my tires and didn’t charge me. All took about a half hour. Fantastic

Nov 07, 2024

Not bad

Oct 07, 2024

Ella is great. She takes her time to explain everything to me. She builds trust and shows compassion.

Oct 07, 2024

I needed new tires. They got me hooked up with new tires. They did it quickly. Price was pretty good. People are good. People friendly. I mean it was a good experience.

Sep 07, 2024

Excellent service

Sep 07, 2024

Very friendly and helpful. We were traveling from Texas to New Hampshire when we noticed some rattling from front end. Donny and the team got us in on a busy Sunday and took care of us and back on the road. Thank you so much!

Aug 07, 2024

The young lady at the desk was extremely helpful and knowledgeable - I can't remember her name - but she knew her stuff and was quite nice to work with. The young man, Sid, who transported me to Polaris Mall so I could shop while my brakes were being fixed was very polite, respectful, and pleasant. He also ensured me the mechanics at Firestone are top notch and complimented the mechanic assigned to my car as 'thorough, excellent, and someone he is learning a great deal from'. I live 2 hrs away from this location (visiting my son when my brakes went out) but I will continue to schedule appts at this location that coincide with my visits to my son. I really don't want anyone else to work on my car. :)

Jul 07, 2024

Always willing to help hassle free.

Jul 07, 2024

I have been taking my cars to this location for a couple years for alignments. I’m always very happy. The team here is really solid. If you have any issues, Donny will make sure they get you fixed up. He is the man. I definitely will continue to come here for my annual alignment.

Jun 07, 2024

Great customer service. Great repair results. This is my goto shop for all of my family's vehicles

May 07, 2024

Ella was very helpful and super friendly, I will definitely be returning for any future service!

May 07, 2024

Found a coupon online for a 29 dollar oil change. Booked an appointment online. arrived and checked in. was told it would take an hour and the cost was just shy of 100 dollars. My felings are that the coupon and appointment were just fictions designed to get me and other customers in the door. I will never spend another penney with Firestone.

May 07, 2024

Great customer service!

Apr 07, 2024

Ella was incredibly helpful and thoughtful when talking to me. She was understanding and the work I needed on my car was done quickly

Mar 07, 2024

Firestone is a great place for quality tires, alignments and honest inspections. The man who helped me at this location, Miguel was super helpful. All of this being said don’t go to firestone for anything else other than what was listed previously because the prices are absolutely ridiculous. Also don’t go here if you’re on a time crunch, no firestone I have ever been to has gotten my car done by the time they said they would.

Mar 07, 2024

Quick fast friendly service

Feb 07, 2024

Took care of our needs

Jan 07, 2024

Exceptional experience. My car battery died today, and Firestone made this crisis so easy. I called 3-4x to confirm availability/logistics for my warranty replacement and every single time someone answered to assist and help me. That alone was so helpful and easy. When arriving, Justin was kind enough to call the warranty company on my behalf and provide them all the information for replacement. Albeit my warranty actually didn’t cover a battery, he still went above and beyond to help. I was in and out in less than an hour. Could not ask for better customer service and execution. Thank you Justin. My only feedback would be to advise customers ahead to verify what warranty covers and realistic steps/timeline for processing, so customers can plan accordingly for transportation in crisis situations. Had this been a bigger issue, or needed towed there, would have been very disheartening to know that warranty only operates during certain hours and potentially not cover certain work. That can be interpreted as misleading and lead to a very negative experience when customers are already stressed. Grateful that was not my case.

Jan 07, 2024

I asked for them to check my fluids in my vehicle to make sure everything was okay while they were doing my oil change. They told me no that they were too busy. They only had 4 cars in the building. And no one was waiting outside. They told me to come back another day. I’ve only come to Firestone for my car. Won’t be coming back again. UPDATE: I just had to go to another Firestone in a different state because my car broke down. I call the Firestone and asked to speak to a manager and all they could tell me after not checking my car was their sorry. These people do not care about your safety. Go someone else

Jan 07, 2024

I’ve been going to this Firestone for years. But the last two time they have tried to take advantage of me appearing as a female with no knowledge on cars. Do not go here. They will try to run you for your money. I only came for an oil change, strictly only. Watched them pull on the under body of my car, no where near the oil pan. Then front desk guy was talking to me like I was a kid with the differences between oils. Took 50 min for a SCHEDULED oil change with my car visibly in the shop with someone “working on it”. Never again.

Jan 07, 2024

Miguel and Steve got us taken care of promptly and professionally on a Sunday morning. couldn't have asked for more.

Jan 07, 2024

Nice, clean neighborhood shop that was honest and fixed the problem in a timely manner. Will definitely use again.

Jan 07, 2024

Quality work

Dec 07, 2023

Took my car in Sunday morning @ 8am after being told on Saturday they could get me in Sunday and be done with it Sunday knowing it would be a 7 hour job. I received a call Sunday @ 2:15 saying they wouldn't be able to finish it but would get on it first thing Monday. I had to miss work due to this and still had to call them @ 2pm Monday to be told that no one had done anything to it but they would get on it next. I then received a call saying that in fact it had been ready for an hour but they hadn't had time to call. They definitely need more help there just like everywhere right now but they need to be more realistic with their time.

Dec 07, 2023

Where to Begin, lets start with the Sales and Service Specialist. He over charged my invoice, and tried to double charge me for sparke pluges, tried to charge me for services i didn't request. They did not have my car done on the agreed time in which i was promised it would only take 2 to 3 hours. didnt' even give me a courtsey call on progress of my SUV after i called them 4 hours later. then was promised repeatedly that it would be done before they closed. arrived and my SUV was still not done. they were going to charge me 1000 dollars for labor, outragouse. and when I wanted my SUV back, he refused and they didn't even do any work on it. Now for the Service Manager, didn't even want to pick up his phone, and tried to avoid me. told him the issues and he said that he would give 10% off on my next visit and left. what I have been with them for 5 + years and this is how they treat me. DO NOT AND I MEAN DO NOT go to store #315843 there is another one around the corner with a more respectful staff. BBB will hear from me.

Dec 07, 2023

Absolutely VILE, PREDATORY business. After your "Estimate" of $2800 was taken to an independent inspector, it was concluded that ABSOLUTELY ALL of your so called requirements and "system failures" were COMPLETELY FALSE. You. Are. Despicable. You will be turned into the BBB for this. I can only guess that you saw what you thought was a single, ignorant female in an affluent neighborhood and thought you'd try and make some stupid, easy money.

Dec 07, 2023

I am new to the area and I am apprehensive as to where I take my car to get repaired because I am afraid of being ripped off. This was not the case at this place! Miguel was awesome and he was able to get my car in right away and take a look at my tire that I needed patched. He was able to patch it that day which I was very thankful for. Highly recommended, this will be my go-to place from now on!

Dec 07, 2023

I was recently traveling and had a bad tire sensor/tire and stopped by this Firestone location hoping for some help. Miguel was at the front desk and was very helpful and attentive and helped to get us fixed asap. Theo was the technician and immediately got us in the bay and fixed within 30 mins and was extremely professional. I’ve never been to a better tire place in my life and cannot recommend these guys enough. Thank you both !

Dec 07, 2023

Left Dayton heading for Pittsburgh and picked up a nail...fantastic service. In and out in an hour!!!

Dec 07, 2023

Miguel was amazing. We pulled in with a flat tire on our BMW X7 rental. Tire couldnt be repaired and a new one was really difficult to locate. Miguel kept at it and located the tire and went to pick it up for us. They mounted the new tire and we were on our way. Cant say enough about his professionalism and ki dness. Thank you Miguel and Firestone.

Dec 07, 2023

These guys are literally saving lives! Made an emergency pull off after hearing strange wheel noise and Sid and Miguel dropped what they were doing and check the lug nuts on my vehicle and found several loose! They are hero’s and open on Sunday. I am so grateful they were there!

Dec 07, 2023

This was my first visit to Firestone for any services,I had the pleasure of working with Miguel & he exceeded any expectations I had. He was very confident & provided exceptional service! The price was affordable & the service was fast. I needed to get a new wheel hub & after speaking with him for awhile I truly felt that my car was in good hands. He kept me informed & made sure to answer all of my questions. Overall, I was very impressed with Firestone! Miguel is very professional & seems very dedicated to his job & his customers & provides great customer service! If anyone is thinking about trying out Firestone, I highly recommend stopping in & asking for Miguel!