Firestone Complete Auto Care

Nov 30, 2024

Update - Downgraded to 2 stars (11/29/24): Don't. Just don't. They have no respect for people's time and don't give honest time estimates. My daughter drove over a nail and stopped here to see if it was ok to drive. They took her car and 45 minutes later said it couldn't be patched and needed to be replaced. 45  minutes later, they said they didn't have the right sized tire and would need to order one. An hour later, she was told the tire would arrive in 10 minutes. They said they are busy, but somehow they had time to run a complete diagnostic (without asking if she wanted it done) to tell her everything else that needs done and try to upsell her additional services. It is now 3.75 hours after she arrived, and I'm now sitting here waiting because she had somewhere she needed to be. The tire arrived 15 minutes ago...it was delivered from AutoZone down the street. She should have just called AAA. There may have been a wait with AAA, but at least they are honest about the wait time. Never again with this place. Original review - 3 stars (2023): The employees are nice enough, but their time management is not good. Last month, I had an appointment for tires. They had to order the tires from another local Firestone and me to come back the next day. When I arrived the next day, the tires hadn't been ordered for transport yet. They expected that I would be leaving my car. I was not. I spent 2.5 hours there for what should have been less than an hour. This weekend, I had an appointment to drop off a car at 11 for tires and pick it up at 4. They called and said they couldn't get to it and asked me to leave it overnight. At 4 pm today, I still hadn't been called to say it was ready. I called them. They said it was done, so we went to get it. It was still on the lift. Apparently the Saturday employees hadn't let the Sunday employees know that my car needed done today. Honestly, I'll go back because they have the tires I like and the people are nice, but the disrespect for my time is frustrating.

Nov 23, 2024

Jonah and the rest of the staff are great. I feel they are trustworthy and really worked with me on pricing. Jonah understands the stress of needing an expensive repair and worked with me to make it affordable, and the quality of the work is always great. Thank you firestone!! Highly recommend.

Nov 23, 2024

Tire completely ruined and went to 2 other stores, they were no help and said they couldn’t help me. Stopped here and they were happy to help and got me take.n care of right away. Excellent customer service!!

Nov 16, 2024

One of my tires was losing air. After the inspection, the store manager informed me that air was put in the tires and nothing was found. He stated since nothing was found, I didn't have to pay. They did excellent work. I was out of town and got home safely.

Nov 16, 2024

Jonah Schooler was extremely helpful. We were having work done on my daughter’s car, who is two hours away at college. He communicated well and kept me in the loop through our repairs process. It is a great piece of mind to have someone you feel you can trust, especially when you are not able to be at the repair faculty in person.

Nov 16, 2024

Jonah is a wonderful person to deal with. In and out and back on the road. Good employees are hard to come by. Thank you Jonah.

Oct 07, 2024

Great service answered all my questions. They weren’t so I was expecting my car to be there for a couple hours they called me within an hour said it was done. They did what I needed done and what I really liked about them they didn’t try to sell me a bunch of stuff I didn’t need yet told me 2 tires could be changed in the next couple months but they were still about half tread and said if I would like to check out some deals they’re going to have again in a few months I could come back up and talk with them if not no big deal. A lot of places I’ve been to in the past year big chain dealerships would charge me more than my deductible and try to say things were wrong with my car even though nothing would be wrong. Firestone was honest and will definitely recommend them. Thanks for the quick service

Oct 07, 2024

I came in to get a tire with low tire pressure checked and 2 hours later was told that tire was fine but everything else on my car (fluid, tires, filters, etc) needed to be replaced. I mentioned (as I did when I dropped off my car) that I have had to add air to that tire multiple times over the previous two weeks and that my car alerted to low pressure repeatedly, and only then did they check the tire and find “a small nail”. In addition, I had asked for an oil change because there was a sign outside with $10 off and when I asked why I was charged full price they said I did not pick the right oil change to get the discount. So in 2 hours and 40 minutes, I got none of the things I asked for without having to ask for it more than once. I was charged full price and was told I should be grateful they did not charge me more for things I did not ask for. The entire experience was irritating and left me feeling like nothing was actually done and this shop is not at all honest. As I drove out of the parking lot, I found they had overinflated all of my tires by 6-8psi.

Oct 07, 2024

Only leaving a 3 star review because of the history I’ve had with Firestone. But I WILL say Jonah is a saint. He redeemed my faith in Firestone. He made me a priority when Firestone proved I was not. Thank you Jonah!

Sep 07, 2024

8/8/2024 - The store manager at store at the corner of Stanton at 5499 on route 23 in Columbus Oh was outstanding. Good service, accommodated us efficiently and solved our tire issue. He was pleasant and helpful. His name is Brett and so was the service manager Jonah.

Sep 07, 2024

Customer Service and Maintenance professional and outstanding 🙌🏼💜

Aug 07, 2024

I had very informative conversation with the young man who worked out front. Showed me what was wrong with my breaks. No high pressure sales. Very friendly.

Jul 07, 2024

We were traveling through town when our low tire pressure light came on. After being turned away by another shop, we stopped at this Firestone. I’m not sure of the employee’s name (sorry), but he was extremely accommodating and helped us get back on the road quickly. He maintained a welcoming attitude under pressure as they were short staffed. It was a great customer experience. Thank you!

Jun 07, 2024

I have a screw in my tire and brought it in the get it patched. They tried to get me to buy 4 new tires, even though my tires are already brand new.

May 07, 2024

Cody could not have been more helpful and educational, and his mechanic did a fine job. Come here if you want the repair or service done right.

May 07, 2024

Good service

May 07, 2024

Great service and thank you!

May 07, 2024

I can't tell what Cody hates more, his job or interacting with people. He told me he couldn't put zip ties for my bumper, but I went and bought some and was able to do it myself

May 07, 2024

Professional and efficient service and employees..

Apr 07, 2024

Good customer service. Great services.

Mar 07, 2024

I do not recommend this shop for multiple reasons. Unprofessional, unorganized. I was told my repairs would take one day. I am now on day 3. I had to call multiple times to check up on my car. They ordered the wrong parts for my vehicle. The last time I had repairs done by them they lost my car key. UPDATE: 3 DAYS after I pick up my car it breaks down. I didn't not have these issues before I took it to firestone.

Mar 07, 2024

They installed new calipers on my vehicle one year ago and they missed one of the bolts in one of them. Had to take the vehicle back so they could fix it but after driving all that time with a bad caliper my wheel was damaged. Customer service is not good and they also take forever to fix the car.

Feb 07, 2024

Good, fast and friendly service at a time of great stress.

Feb 07, 2024

the guys were so helpful and made sure I was able to take advantage of all the good deals! really appreciate it :)

Jan 07, 2024

Cody was a life saver for me. It was really late and close to closing but he accepted my vehicle and put on a new tire. I didn’t know what I was going to do because of my schedule. Cody/Firestone was an answer to prayer. Thank you!!!

Dec 07, 2023

Friendly service with honest technicians

Dec 07, 2023

Had brakes done 3 years ago, only 35,000 miles on them and they started grinding. Diagnosis was something about failed calipers and hoses. They also checked the battery and it needed replaced. Total quote was about $1,600. Called another place to get 2nd opinion. Yes, Firestones diagnosis on the brakes were correct but quote was $780. WOW! Also, this other place checked the battery and it was totally fine. Will NEVER go back to Firestone!

Dec 07, 2023

Just go somewhere elseBeen to this placeThree times in the last 3 years Each time was a horrible experience

Dec 07, 2023

No reason to make an appointment. I came on my time, it was only one technician and he still was working with two other cars. They said to wait more then hour. I changed oil in other place for 15 minutes and much better service!

Dec 07, 2023

This location was friendly and able to sort out / correct a really bad alignment performed by the downtown location. Was impressed enough that I just scheduled a return visit for a few days from now. Update: They weren’t able to align the same car I mentioned above a year later. Baffling. So removing one star.