Firestone Complete Auto Care

Nov 20, 2024

I brought my car in for a battery/alternator related issue. I was told I simply needed a new battery, but when I picked my car up my check engine light was on. I asked why the light would be on now and it wasn’t before but they “don’t know why”

Oct 27, 2024

Everyone was professional, courteous, respectful and got the job done. I will recommend family and friends to Firestone. I wasn’t pressured for any additional service on my car. Fair price.. I will return for future repairs.

Oct 27, 2024

Had a appointment for two vehicles at 11am one vehicle was to install 4 new tires and the second vehicle was to do a oil change they grabbed the second vehicle at 3:40pm to do the oil change and it was ready by 4pm the first vehicle was ready at 4:30 why did we have to wait from 11 to 3:30 for a oil change and the same for the tire change the workers here take too long and several customers alongside me are complaining as well for how long they take and they decided to take the vehicles and go somewhere else I would of done the same thing but they had the vehicles in the garage practically the whole day

Oct 27, 2024

The Manager is always very courteous and helpful. My car needed a battery and they replaced it for me. Thank you

Sep 27, 2024

Waste of time. Poor communication. Called Tuesday for a part to be ordered. I called since no one else called to see if my part arrived, he stated he will call me back to see what happen to my part because my part was not there. He never called. I called back and he said the part will be there today by 2pm. He then proceeds to tell me they do not feel comfortable completing labor because their machine can not align my vehicle. Mind you they told me they could do the alignment previously after taking my VIN. He stated someone wrote down the wrong VIN. I asked to purchase the part from them since, I had been waiting to receive the part. He tells me no because they do not sell parts.

Sep 27, 2024

can not do frront end allighment on trucks

Aug 27, 2024

Sam was very professional and great customer service.

Aug 27, 2024

Victor helped me get everything taken care of and was patient while my company was approving everything - grateful for the quick help today to get brand new tires - they also tested the car battery

Jul 27, 2024

Was promised tires 2 days in advance and when I got there they still hadn’t even called for my tires. Waste of time 👎

Jul 27, 2024

Set an appointment for new tires and an oil change for two days later. Was assured the tires would be there. Arranged my work schedule to accommodate their schedule. When l got there, l was told they forgot to get the tires and they couldn't get them the rest of that day. Piss-poor service.

Jun 27, 2024

Great service

Jun 27, 2024

I heard a very disturbing sound coming from my car when leaving work the other day, and Firestone was the closest place. I wasn't sure they could help as it was a fender liner in one of the wheel wells that had come loose, got torn/damaged, and was dragging on the ground. I'd like to give a big shout out to Chris Emery...he had a quick and temporary, but very secure fix (gotta love zipties!), and had me back on the road within 10-15 minutes!! I cannot thank Chris and this particular Firestone location enough for helping me in a semi-emergency situation!!!!

May 27, 2024

Fast and prompt service overall... And the professionalism I was showed due to needing service right away.. without a scheduled appointment... and that courtesy alone meant everything to me.... Awesome service

May 27, 2024

Robert said a wheel alignment would take about 1 1/2 hours. The appointment was scheduled and the service performed in 1 1/2 hours. Don’t expect warm friendly service though. The lifetime wheel alignment offers long-term value. This location provides waiting customers an opportunity to explore the shops and restaurants across the expansive parking lot. For those who prefer to wait, there’s an open waiting area in the showroom equipped with chairs, a TV and a soft drink machine.

May 27, 2024

They listened to my concerns and did a great job at assisting me

May 27, 2024

Very helpful and knowledge of my car

May 27, 2024

When you try to book appointment online it never matches the actual availability for that store.

Apr 27, 2024

Excellent service. Chris.one of the service managers is very good at explaining service repairs in understandable detail.

Apr 27, 2024

Fast, friendly, and amazing service!

Apr 27, 2024

Great service

Apr 27, 2024

Quick...good prices

Mar 27, 2024

Everything was straight forward. Pricing was good. Work was done in a timely manner.

Mar 27, 2024

Horrible customer service and all of needed was air in one tire. I pulled up but nobody said nothing like 'be with you in a moment' I start to pull up inside the garage because it's was RAINING. There was a car that pulled out from getting air so I proceeded to pull in after the car and the RUDE person yelled loudly he was working and to wait. Customer service is boo boo in the generation.

Mar 27, 2024

Service is 🔥 🔥 great ............................

Mar 27, 2024

They take forever!!! Even with an appointment they took almost 4 hours to change the tires and an alignment (even though told it would take 2 hours) Highly recommend you just drop off the car cause speed isn’t their specialty

Mar 27, 2024

Victor was very helpful and kind throughout the entire process of me having my vehicle serviced. I've been to a lot of places lately where the customer service was awful. Victor was kind to every person that walked through the door yesterday.

Feb 27, 2024

I appreciate how respectful and caring about customers they are. And has always done a great job and taken care of our car in a timely manner.

Feb 27, 2024

Mechanic intentionally broke the H logos off of my Honda rims for some reason. Nobody mentioned anything to me. noticed it when I got home. They definitely weren't broken on "accident"

Jan 27, 2024

1/8/24 Smooth process/cool staff no problem But for 1 tire change it was 140and change and it took over 2 hours (2:48pm-4:54pm)

Jan 27, 2024

Excellent customer service

Jan 27, 2024

Excellent customer service from Chris, very helpful

Jan 27, 2024

Good service at a good price ! highly recommend

Jan 27, 2024

MUCH better service. Had an appointment for 12noon. Arrived a little early -- 11:30am -- had two tires installed and State Inspection -- out by 1240pm -- amazed. That's the way I like it. VERY satisfied. GREAT job

Dec 27, 2023

Good service I have used them several times before

Dec 27, 2023

Scheduled oil change was prompt. They didn't try hard sell on other issues.