Firestone Complete Auto Care

Nov 22, 2024

Came today for a tire sensor and was advised the cost is almost 300 dollars and to “Herson” or whatever his name …I advised him that it was a little pricey and he started with his smart comments and said to take it somewhere else.Working in the front office doesn’t suit him at all because he doesn’t not know how to deal with customers. Dont know what happened to kevin which was the only one who knew how to treat customers. Really bad on firestone for hiring people like Herson

Nov 06, 2024

I’ve had several tire issues and Shane has helped me figure out and solve the issue. He also always does his best to get me the best price and has fantastic communication. I’m very pleased with this location

Oct 27, 2024

I had an excellent experience with the car repair service. From start to finish, everything was handled with professionalism and care. The front desk staff was incredibly helpful and friendly, ensuring that I felt welcome and informed throughout the process. I especially appreciated the clear and transparent communication about the issues my car was facing. The team took the time to explain the necessary repairs in a way that was easy to understand, which gave me great peace of mind. Overall, I’m very satisfied with the quality of service and would highly recommend them!

Oct 27, 2024

Alexis was very helpful. She explained what was happening to my car in great detail. She offered solutions and made sure I understood my options. I’ve had wonderful experiences at this location.

Sep 27, 2024

I did not have an appointment but I was prepared to leave my truck to have tires rotated and washer fluid pump examined. The technician recommended new front brakes (not a surprise) and a belt replaced in addition to a new washer fluid pump. They completed all of the work in half a day.

Sep 27, 2024

Mrs. Alexis was great. Very professional and great customer service. I got a sudden flat and she got me in right away. I highly recommend you give their location a try.

Sep 27, 2024

Took me in for an AC issue a detail they were able to drain it, replace a switch, refill it and get me on my way in 45 minutes!!!! Woth a smile and friendly.

Aug 27, 2024

Giving 1 star, this is my 2nd time to visit the auto care trying to do Oil change always come with Firestone family as they so amazing job but in different locations, this one is closer to where I live, 1st showed up and they said i have to leave my car the entire day and they will work on it till next day, 2nd time made a in line reservation and it said they will get in touch with me if No time is available never received a call or email and showed on time to my appointment and the guys gave me the same response that i have to leave the car the entire day also he said the email is says to get in touch with them before visit the auto care office however they did not check the system and didn’t know until i got here that i made the reservation until that time he sent the message to me saying that needs to get in contact previous to arrive, ridiculous services very disappointment

Aug 27, 2024

I needed an inspection, oil change, new tires and my hand break wasn't holding. I could see they were busy and there was only one other guy working at that time and another guy coming in a bit later. They had tires that weren't expensive and found a coupon for another part of the job. He also cleaned my battery terminals that were quite corroded. After I drove a little while, I thought they messed up my car because it drove differently... duh... New Tires! It does make a difference!! (They told me the previous time I was there that my tires were ready to be replaced and one was worse than the others, so I am safer on the road now.) I trust the people working at this location. 2007 Toyota Yaris

Aug 27, 2024

Super nice staff, fair and knowledgeable!

Jul 27, 2024

Professional & timely service. Gene reviewed the quote from a dealership & gave us an honest opinion of what really needed to be repaired & what wasn't necessary yet. They completed the service quickly and charged about half of what the dealership quoted. When the remaining items need replacement, I will definitely use this Firestone location

Jul 27, 2024

Terrible service, I left my Chevrolet Equinox at 9 am for alignment and it happened at 3 pm and they had not done anything to it, this is the 2nd time it has happened to me in this place

Jul 27, 2024

The manager managed the store well. He was honest with people on the capability to get work done on this Sunday afternoon. This is good. The work for me was completed at closing. They stuck with it to get the job done. The only place I buy tires for sure. Grace and Peace, chuck

Jun 27, 2024

Every once in awhile I run across a thoughtful and considerate employee. This happened to me at Firestone Tire at Marsh and Forest Lane in Dallas. Gene helped us with kindness and consideration to our situation. I always want to bring attention to the good guys which seem to be less and less. Kudos to Gene!! I recommend seeing him for help with your tires!!

Jun 27, 2024

Gene, the Manager and Team, were very responsive, professional and provided excellent Customer Service. Explained the issues in simple easy to understand terms. Highly recommended. Go-to shop for reliable and honest Services.

Jun 27, 2024

I had a great experience. I limped in with a flat tire. Gene made time in his afternoon lineup to remedy the issue for me. I highly recommend this shop.

Jun 27, 2024

I was running late with a flat tire. They fixed a faulty valve stem super fast. Got me back to work barely 15 minutes late!

May 27, 2024

Fast friendly service

May 27, 2024

I came in for an emergency. Hit a road hazard and poked holes in both tires on my drivers side. Made a phone call to the Firestone having used them before. Marco was very attentive, even told me to be safe getting there. It was my decision to bring it to them being in north Frisco at the time it happened. Was able to air up the tires and limp in. Marco looked at it right away @ 3:30, vehicle was done around 6:30, just two plugs. DID NOT expect to get back same day. And even told Marco I was willing to pay for new tires if needed, but would prefer not. Marco showed integrity just fixing the tires. Could have told me I needed to replace them and I would have trusted him. (would have had to get 3 new tires to balance the ones in back, front two were new so tread life was not an issue) Marco and the whole team have always been good to me, and my friends that go there. It's consistent across the board. I typically do my own work so I use them sparingly, but when I need them they always come through. They are responsive, attentive, high integrity & quality, honest, and efficient. This group has earned my trust and respect because they do the little things right. And treat you as if you were a friend in need. I will always buy my tires here, and always use them for my repair needs.

May 27, 2024

I went for basic maintenance on my car. The technician who attended me was Mr. Flores and I'm extremely satisfied with his service. I could tell that he genuinely likes his job as he attended to my car's needs. Periodically, I looked out to see how it was going, and not once did I see him distracted or off doing something else. I was not worried about his ability to ensure everything was taken care of. He was also very polite when he updated me on everything that was fixed and what things to look out for. Additionally, the store manager, Gene, was very courteous and attentive to myself and all the other customers he attended during my wait in the lobby. He was patient with any questions that were asked, treated everyone with the upmost respect, and was also very attentive. Both of these gentlemen went above and beyond to make sure their customers were properly taken care of. I feel confident that I'll be back due to how satisfied I was with these 2 gentleman's hard work. Thank you!

Apr 27, 2024

All employees were excellent friendly kind courteous and specially Jean the manager he helped me out a lot it's nice to know there's someone out there that still treats senior citizens very very well thank you

Apr 27, 2024

Gene and his team were very helpful and professional. They got my inspection done to register my car and gave me new tires at a fair price. I highly recommend their services.

Apr 27, 2024

I had a appointment for my tire alignment. When I reached at store they told me I only have one employee then I don’t understand why are they taking appointments online got my time waste. After this within 5 minutes I went to discount tire and they took me as a walk in. Bad service as a big company stores. Also please take off the online appointment from your website you guys don’t know what appointment means……

Apr 27, 2024

I've never run in to a Firestone where a diagnostic is a two day job. Thanks for nothing guys.

Apr 27, 2024

I’ve been a Firestone customer at this location for nearly 10 years. Well today I booked my first appointment at discount tire. I accidentally schedule an appointment at the wrong Firestone so when I arrived the man behind the desk, who already seemed aggravated, told me that it was the wrong Firestone and that I needed to drive 20 minutes away. I asked if I could leave it at this location and he said he was too busy to help me today. I asked if I could drop it off tomorrow morning and he said he was so busy that there was no guarantee unless I could leave it there for the day. The whole day for one tire replacement?!? I’ve never felt like someone wanted my business less and for that I walked about and called discount tire who said they would be more than happy to help replace my tire first thing in the morning. Screw you firestone. You lost a decade long customer today.

Apr 27, 2024

Requested oil change & service, But this location didn’t check fluid levels or tires. Got home - added 2 fluids & inflated my own tires. They did bring to light an item to replace in the future , but made it sounf detrimental if I didn’t do it now. No going back to this store until a new leader is moved in.

Apr 27, 2024

fastn and freindly service

Mar 27, 2024

Great customer care and service

Mar 27, 2024

I just got air for my tire

Mar 27, 2024

The service is great and the employees are respectable and honest about what you need. And do and inspection of your car as well while they do the your you required.

Mar 27, 2024

Their service was quick unlike other Firestone stores in the area. Gene was very cooperative and made sure my vehicle was served well.

Feb 27, 2024

Manager Gene Belitere was thorough, knowledgeable, and professional. Mr. Belitere seemed to genuinely care for my vehicle. Explained the process and the quote.

Feb 27, 2024

I was having a pre-purchase auto inspection preformed. Gene (the store manager) explained to me the different level of inspections offered, pricing and what each covered. He and Alex understood that I was working with the seller and helped me find a window to complete the inspection in a timeIy manner. During the inspection the shop wasn't able to read the the OBD codes and said the car should be driven to give the computer time to reset. He explained to the owner what needed to be redone and said when the car was ready they could complete the task in about 30 minutes. Which the did two days later. Overall it was a great experience and I would return to and recommend that shop to friends.

Feb 27, 2024

The undercarriage cover on my car was dragging on the ground. When I took it in Gene greeted me, remembered that I had called earlier. His team got the cover off and reattached it. I was heading for an appointment in the Bishop Arts district, and thought I'd have to cancel. But the job was done and I got there. But my main point is how great the people were. I haven't been getting service there, but will in the future.