Firestone Complete Auto Care

Nov 13, 2024

My car showed a tire air pressure problem so I went to Firestone on a Sunday expecting to have to wait. Hollis is an expert at running the front and was at the desk; he told me to pull my car around. Alex met me, checked all my tires and added air to one. When I started the car, the sensor light was no longer staying on. Both men were efficient and friendly and I truly appreciated having their help. I had been to this location before; I got great service then and great service Sunday. Thank you Hollis and Alex.

Oct 30, 2024

I had a very disappointing experience when I called for information about purchasing tires. The person I spoke with was surprisingly rude. I mentioned that I would be having my car towed there and wanted to confirm if they had the tires I needed in stock and the price. Instead of helping, he rushed me off the phone and gave a vague estimate of $1500 to $2500, which seemed completely arbitrary. I wouldn’t recommend this place; the lack of friendliness was really off-putting. I decided to just pay BMW for the tires. At least the customer service is better . If you can’t afford BMW at least go to Pep Boyz.

Oct 27, 2024

10 am appointment. First car there. Still wasted an hour of my time for a simple tire change and at the end couldn’t bother to at least put the spare back where it belongs. Just left it in the back seat like it’s their mamas house.

Oct 27, 2024

Be careful of this location. First time I went in to have an all-wheel alignment the staff was great. So, I took my vehicle a second time for an alignment and an oil change. They positioned the alignment tool incorrectly broke my steering column cover and the store manager, James, proceeded to lie and tell me they could not possibly have caused this damage. This was after my friend, an Infiniti master technician, advised me that was the only way the damage could have been caused to my steering column cover. So, if you take as much care of your vehicle as I do. You might wat to avoid this place. Unless, you don't mind fixing a problem they may have caused. Something to consider.

Oct 27, 2024

James and Hollis are two of the best service-oriented people I've ever dealt with. Extremely responsive, knowledgeable and helpful. These guys advise you on best options and take pride in their work.

Oct 27, 2024

The best team of guys - always go above and beyond. Great attitude and professionalism. Wouldn’t want to take my car anywhere else! They also welcome dogs!

Oct 27, 2024

The manager James, and his team were more than knowledgeable and friendly! Very professional people, and they took complete care of my vehicle.

Oct 27, 2024

Wow, if I could give this location 6 stars I would! Manager James and his team are the best group of people you could ask for when it comes to taking care of you and your vehicle. Every time I bring my car in the customer service is phenomenal, the wait time is minimal, and the level of care is top notch. I will recommend this place ten times over. Thank you for being the best!

Sep 27, 2024

Excellent customer service, quality service technicisns, great work. They are the best.

Sep 27, 2024

I am really happy with this location!!! It was time for new tires, brake pads and rotors, wiper blades, and an oil change. This store took care of me and had my car ready within a few hours. Driving around, my car feels so much smoother and I'm happy with their work!

Sep 27, 2024

I'm always happy with this store. But this visit my car was kept overnight and the next morning when I checked on the status, I realized that the person I spoke to didn't hear what the problem was. The person who answered the phone told me my alternator, starter, and battery were ok, but that's not why I brought it in. There was a problem with the battery cable.

Sep 27, 2024

My appointment at Firestone on Lovers Lane in University Park, Texas was not held for me even though I arrived early. They said it would be at least two hours until they could “check my battery’” although I had already specifically ordered a new battery installed when I scheduled my appointment. Their reply to what happened to my scheduled appointment was that other vehicles came in needing “new tires”. Firestone previously (during another visit at a different location) marked out our inspection sticker with a black sharpie marker saying we needed new tires to pass inspection, yet another state inspection provider passed the vehicle saying the tire tread was fine. My experience August 2024 was that Firestone operates on a first-come, first-serve basis over honoring appointments. My two combined experiences made me feel Firestone’s primary objective is selling tires over general customer care.

Sep 27, 2024

The folks at Firestone are fantastic! I’ve been a long time customer and they always treat us fairly, and do a thorough and efficient job. I’d recommend them to anyone!

Sep 27, 2024

They were so pleasant and helpful. James answered the phone when I called and was very helpful and professional when I arrived. Quick, friendly and amazing service!

Aug 27, 2024

Best of the best all around

Aug 27, 2024

First of all, the locations at Firestone Forest Lane and Firestone Montfort left me hanging. The managers there made it impossible for me to get these rims and tires for my son. Travis, the manager at the Monfort Firestone lied to me. He said he was no longer able to order rims from a third party vendor! He led me on for some time and to get rid of me he told me that lie. I gave it one more try at the Lovers location and the staff there was very proactive and was able to help me reward me son with the rims and tires before school started. I am just so very disappointed in the those other managers.

Aug 27, 2024

I cannot give this location a rating. I had to go through a lot from the time I initially called until service was completed. There was a teaching moment that all locations need to be educated on called the (VCS Patriot Store) sales. I have actually purchased in years past at another location with no problem. I will not call out names but each of the staff know exactly what I'm talking about. As I left the location, my low tire pressure light popped on. I was advised to drive about 50mi per hour and it would reset. I have taken it to a second location and the light is still coming on. When brand new tires have been installed, I should not have to ask for the caps to be placed on my tires. I should not have to ask for my tire pressure to be checked. This was a lot.......

Aug 27, 2024

I could not say enough good things about this location. I spent two hours here, and it was the best experience I have ever had at any type of shop like this. Not only did I meet wonderful customers who also were getting their cars worked on, but the manager, James took wonderful care of me. He was honest, friendly, personable, knowledgeable, and made me feel Valued. As a younger woman, I walk into shops like this and know they will try to take advantage of me And so many things I don’t need. However, I can’t say that that is my experience here whatsoever. I will absolutely never be going to any other shop again. 12 out of 10 Customer Service, 12 out of 10 craftsmanship and labor. Thank you Firestone team!

Aug 27, 2024

I took my Range Rover to Firestone on 7/21/24 for tire rotation and alignment. Took it back as the PSI sensors were still reading the same tire pressure at 34 this lead me to believe that the tires were never rotated. Then I find out, they were rotated but they never took air out or added air as the front and rear have different pressure requirements. I bring it back and they air them up on 7/24. My wife gets into the car today and turns her wipers on only to find out the winshield is being scratched because one of the blades is missing. It's very odd that one of the questions they asked was do you want us to replace your wiper blades when they were replaced 6 months ago by another company. I will say John and Hollis are very nice but I just hope going forward they don't check any other items I don't need them to check and the items like tires need to have the T's Crossed and I's dotted.

Aug 27, 2024

I wish I could rate 0 stars. My car lot sent me here three weeks ago to get my brakes and a/c fixed. Joseph fixed my a/c but not my brakes or rotors. I was told upon pickup by the manager Hollis that there was no problems with my brakes. Foolish of me I took his word. Fast forward Three weeks later my brakes are screeching louder and making a funny noise. The tire shop informed and showed me that the front brakes and rotors were bad and had been that way. Long story short I took it back to Firestone only to be threatened by manager Hollis that he would call the police on me if I didn’t leave. He said he trusted his head technician and what was on paperwork. Please do not waste your time or business with this place! Find another Firestone. I attached picture to show they claim there were no brake symptoms.

Aug 27, 2024

The nicest humans work here! My truck broke down nearby on a roadtrip, they diagnosed it for me, and didnt not charge me for the service seeing as how my truck was undriveable and needed to be towed to a dealership. They were so kind and helpful!

Aug 27, 2024

Well, if you want your alignment messed up to the point that they tell you,, well you need to take this back to the dealership, then this is the place for you!

Jul 27, 2024

Great people who focus on the customer. James is excellent. Highly recomnend

Jul 27, 2024

Hollis helped me today. He is very experienced, polite, and always doing his best to put the customer first. I felt very valued as a customer today.

Jul 27, 2024

Hollis was amazing. So was charles. I will be using them for all my car troubles. So patient and kind ! Highly recommend!!!

Jul 27, 2024

Sent wife to firestone for 19.99$ ac test. She left paying 200.00$+... I had called ahead and spoke with james prior to her visit. I asked for an estimate for a new compressor because we've already did a recharge of freon with dye to locate leak. They charged 180$ to do the same recharge that cost me 40$. When i specifaclly told and was repaeted by my wife before the test. 200$ later we know exactly what we knew before going to firestone. Waste of time and money. They took avantage of a women with no knowledge of mechanics. Boycott this establishment. Avoid at all cost and go to a real mechanic shop instead.

Jul 27, 2024

Super nice folks. Good service — everything got fixed that needed to be fixed.

Jul 27, 2024

The staff were nice, but lacking in communication. I brought my vehicle for a wheel alignment at 9 am with an appointment. At 2 pm, i checked on the status of my vehicle and was told it was completed, but i never received a phone call. The document they handed me with the alignment reading said it was completed at 10:30 am, so essentially my car was sitting unlocked across the street for 3.5 hours. I understand things can be forgotten, but I really dislike how my vehicle was left unlocked across the street for that amount of time. Anyone could have gotten into it.

Jun 27, 2024

Friendly, knowledgable staff. Super helpful. Prompt service in the shop. Finished more quickly than they estimated!

Jun 27, 2024

Parking does not exist. Be prepared to walk 10 minutes from highland park residences, walk back, then take your car in. There is no resting area to temporarily hold your car either. No planning went into this location.

Jun 27, 2024

TLDR: not sure if my expensive service will fix the issue I brought it in for. I brought my car in because of a noise I was hearing when braking. I asked multiple times if they had replicated the noise I was hearing - to which they never answered. They didn’t call me to update me on my vehicle, I had to call them 6 hours in. I also asked if the suggested repair (a $600 front brake job) would resolve the issue, to which they kept saying “possibly but we can’t guarantee”. While I moved forward with the front brake job and seem to have less issues, I still was baffled by the inability for Firestone representatives to confirm any of my questions when they should’ve been able to figure out the issue. When I picked up my vehicle, my tires were fully caked in mud from where they parked my car post-service (I just had my vehicle washed and cleaned 2 days prior), so that was not a great look either. Overall, my car may or may not be fixed for $646 and it’s dirty, but the noise is less.

May 27, 2024

Best car repair experience I've had this far. All of the team members worked with me to ensure I had the best experience and my car was ready to hit the road. Hollis, Charles, Mike, Ian, James, & Joe were amazing! They even took the time to show me exactly what was wrong with my brakes, and how I could prevent the issues. I can't recommend them enough. Bonus - they ordered the parts immediately and was able to complete everything in a few hours!

May 27, 2024

Had an appointment at 2pm and after 2 hours waiting they told me they couldn’t work on my car, for a simple tire rotation! Completely waste of time.

May 27, 2024

Twice I ve made appointments. I walk to work from there and then that gives them all day. Twice my car gets left because I’m not waiting even though I made an appointment. Why make an appointment if they won’t work on your car. I’ve also had my wheel lock lost from them. I’ve gone to other Firestone’s and found some are great. This may be a very old Firestone but don’t waste your time

May 27, 2024

Went to get tire patched and 2 new tires. Had to go multiple times and dealt with 3 different people. Asked to put 2 new tires on as rear tires to match tread wear, but they couldn’t grasp this complicated request. Got the tires on, but not going back for 4th time. Should have taken car to dealership as there was no difference in price.

Apr 27, 2024

Professional staff, great communication skills, incredible turnaround time. Stayed late to ensure my vehicle was taken care of properly. Down to Earth people who care about their work.