Firestone Complete Auto Care

Nov 06, 2024

I’m beyond livid!! I came in at 8:30 am to get my AC checked and it’s just now being worked on at 2 pm! They aren’t even busy! The AC wasn't even fixed and I had to go to a second car place. Horrible service. The only positive was the male receptionist! Never again!

Oct 30, 2024

I use to come to this Firestone all the time. For years to be exact. My last service here I received an oil changed and noticed when I got home the panel to cover underneath my car was missing. When I called I can’t remember the young ladies name, tried to tell me “it could have flew off in transit to my home” . Like how would I miss hearing or seeing a whole panel “flying off” from underneath my car. I KNOW they removed it being lazy and it was never rectified or replaced. Ol girl was rude and not helpful one bit. This place has gone down hill since Don left. Slow service, staff is ALWAYS changing, even if you have an appointment you’re looking at a 3 hour wait for a basic oil change. You’ll be lucky if any of the techs show up on time, nonetheless SHOW UP. It’s just always something. I miss Don. He was very helpful, informative and always went above and beyond. Part of the reason I kept coming back, on top of this being the closest fire stone to me. Now I take my services across town where I my business is appreciated and know I will receive quality work from REAL professionals.

Oct 27, 2024

I always recommend Firestone. They do the work that is requested. And when needed recommendations are provided for anything in the vehicle that may need future work.

Sep 27, 2024

I had appointment for 10 am on Monday morning. Dropped my car off early for a new battery installation. Called later and was told it would be ready at 130 pm. Was dropped off around 130. My car was still parked where I left it. The service person let me know that they had been really busy and I reminded him that all he needed to do was install the new battery. He took care of it within 30 minutes. I get that they were backed up, but maybe they should have someone designated to do the quick turnaround stuff. Service person, Alex, was excellent at getting the job done.

Sep 27, 2024

If I could give less I would. These guys wasted my entire day. My car was left at a closed shop, and I needed two tires changed before I left town the next day. I asked if they could do it, they said yes, and gave me a quote. I call a tow truck, dropped it off and they said 2 hours. I call them to check in and they said they were having trouble listing it, do you mind if we scratch your rims… I said interesting, but do what you need, I’m leaving town for work and NEED this done today. He said amazing, we should be done around 2. I call at 2:05 and he says they can’t lift the car (do you not have a jack) so he suggests another location, I said do they have the proper equipment, so he calls them, they don’t answer. I call pep boys, they say bring it over, same tow driver from before comes over, and says screw them both, I’m taking you to my friends shop. They changed it in less than 5 minutes and cheaper. Everyone go to Kings Tire Shop on Skillman. Don’t even bother coming to this Firestone. Absolutely insane, that they can’t “lift” my car and it just sat there for hours.

Aug 27, 2024

I don't feel your business practices the founder's philosophy poster hanging on the wall inside your shop. You are highly, highly overpriced on your services, parts and labor. I'm not just comparing you to the "cheapest" shops out there. I'm comparing you to trusted, highly rated, fair to slightly high priced shops. I have taken two vehicles to your shop within the past 4 months. As a result, I will not frequent any Firestone location again.

Aug 27, 2024

I have used this Firestone on many of my cars through the years. My parents even used to take their cars to this location as well. The employees are friendly, professional and knowledgeable and I trust them with my car!!

Aug 27, 2024

Stopped by to get my tires inflated to 35 psi they were a couple of pounds low. The rep inflated them to 42 psi as was displayed on my tire monitoring system in the dashboard. He told me his gauge read 35. I drove a couple of miles and checked my tires with my manual gauge when I got home. Sure enough they had been inflated to 42 psi. I had to deflate all four tires 7 psi using my manual tire gauge. He was either lieing to me or his tire gauge is not working properly or he can't read a tire gauge. I should have made him remove the excessive air before leaving. NEXT TIME I WILL IF I EVER RETURN!

Jul 27, 2024

Service was great, employees were friendly and professional. No shady attempts to up-sell or add on services. The only glitch was a delay in my car being ready at the end of the day, but I do understand that happens sometimes. I've had my car serviced here a couple of times and all in all it's been a very good experience and I would recommend this location to others.

Jul 27, 2024

The main issue is always the wait time when I have an appointment. It was 1 1/2 hours after my appointment time when they finally started work on my vehicle. The work only took an hour which is great, but the sitting around is nuts. There's no point in having an appointment system if the times can't be close. 30 min. max. would be acceptable.

Jul 27, 2024

Unless they replace my engin cover, Which they left off and are trying to resolve now.

Jun 27, 2024

Came for an alignment. Not only did they try to charge me more than the quote I was given but they refused to do it unless I bought tires too.

Jun 27, 2024

MAEGAN Thank you so much for your incredible customer service and knowledge! I have an older model BMW and you helped me out so much! I was a Firestone customer in New Orleans so I’ve always trusted them but since getting married this was my first time going to Firestone in Dallas and I highly recommend! The service at the Garland Road location is the best I’ve received! Ask to speak to Maegan when you go! She will take good care of you! Thanks again Maegan! Best, Tara York

Jun 27, 2024

My car was shaking badly at 70 mph. I thought I might need a new set of tires. These guys are freaking great they did a balance and told me that my tires were very off; like 2oz plus. They could of tried to sell me a new set of tires like other places would. Megan was very professional and the team used a torque wrench and everything for my service. The Mercedes rides super smooth now at speed! Very happy Will be back!

Jun 27, 2024

The head 3 hours left before they were going to close in like two customers and somehow couldn't fit me in for a 10-minute oil change and they were going to charge me $80 more than Express next door I say it's fair to say they are not a good place to go if you like money oh and customer service as well because it doesn't exist there

Jun 27, 2024

Went to take my vehicle in for an alignment and was told the day before I was not needed an appointment. When arriving a woman named Maegan stated I needed an appointment, which was the same woman I had spoken to the day before. Now keep in mind I had arrived at 7:15 am. I would have taken my second vehicle as a back up and left my first vehicle. I live 30 minutes away from this location. Meagan started raising her voice at the top of her voice which is very unprofessional. This isn’t the first time she has spoken to me in that manner. I turned to my wife having a conversation with her and said let’s go this B lied and no is saying I am having to leave my vehicle. She then yelled what did you call me ? First of all I was having a conversation with my wife not calling anyone anything. She yelled and said never come back to my store. You’re never allowed back in my store !!!!! Your store really ????? There isn’t even a manger at this location since Ben at this location since Ben left two months ago. He was awesome!!!!! Keep in mind two weeks ago I had just spent almost $600 on my car and that’s why I was bringing it back in.

May 27, 2024

Acabo de salir de este lugar y la ersona que atiende no me quiso vender 4 llantas para mi carro es una mala actitud del hombre porque no es el dueño de la tienda y solo por el idioma no me las quizo vender creo que a los dueños no les gusta saber esto pues también los hispanos tenemos para pagar estos servicios

May 27, 2024

Ben is amazing. Best customer service ever! Go see him!

May 27, 2024

Had a random car emergency today and they were so unbelievably helpful, took care of everything same day, had the best pricing, were incredibly fast, and THE absolute best staff that went above & beyond to make it all happen.(!) Extremely friendly, knowledgeable, professional, honest, and overall fantastic staff possible at this location (special shout out to James & Megan = 10000 stars & made me a customer for life!!) - very highly recommend and will never go anywhere else!!!

May 27, 2024

I love how welcoming and nice they are.

May 27, 2024

Wonderful customer service….I came in for a wheel alignment and was greeted by Maegan. Informed her of the service I was in need and she assured me it would be a 45 minute wait and to my surprise it didn’t take long at all. I appreciate the fact that they took it upon themselves to do a courtesy check on my vehicle and informed me everything was good. Keep up the great work I will definitely be back in the future!

Apr 27, 2024

Ben was completely honest with the work I thought I need to have done!!!

Apr 27, 2024

I brought my car in for new tires and an alignment. I was greeted cheerfully by Megan at the front desk and told my car would be the next up as I was a little early for my appointment. A little while later a mechanic named Matt came to tell me my tires were being delivered from another store but he had looked over my car and checked out my brakes ( which I had asked for a visual check of) and assured me they were still in good condition and he told me about the free alignment check. After some time had passed , they came to tell me that Matt would go and pick up the tires himself because it was taking too long. I really appreciate them keeping me informed and taking good care of my car. Matt did a great job and my car has been driving much more smoothly since I had this work done. Great job taking care of customers on a Sunday!!

Feb 27, 2024

Efficient service and friendly staff! Little more one can ask for, particularly on a non-scheduled repair.

Feb 27, 2024

Excellent, reliable service a good customer service too.

Feb 27, 2024

I am so happy to have a trustworthy team to take care of my vehicles

Jan 27, 2024

Same day service, everyone was professional and kind. No complaints!

Jan 27, 2024

To start the red head at the front desk is absolutely awful. I’ve never had worse customer service in my life. Rude, she made a phone call in the middle of speaking with me. Literally cut me off to call another customer. They had 3 cars in the parking lot and none in the bays so it wasn’t busy. Second they failed my state inspection over a crack in my serpentine belt. It’s only just showing signs of wear, I had to request they show me the issue and the red head girl made it VERY obvious I was inconveniencing her. I immediately took the car elsewhere simply because I didn’t care for the way I was being treated and was advised that what I was told, was not correct and that it seems to be predatory behavior. They charged me for the failed inspection which they are over charging for. Will not ever come back here again.

Dec 27, 2023

Started out my day with a nail in my tire. Fully expected to have to buy new tires right before Christmas. Ben said give him some time and they will check things out. Not only did I not have to buy new tires, he didn’t charge me for the patch. When I need new tires the first person I am going to buy them from will be Ben.

Nov 27, 2023

Definitely hesitated writing this review, but I’ve had such a bad experience here the last few times…. What is the point of scheduling an appointment if they have zero intention of honoring it? This is the third time now I scheduled an appointment and brought my vehicle in early only to be told that it would take several hours longer than originally discussed. Pull it together guys.

Nov 27, 2023

Don't take your car here. They kept my car all day for a 3 hour job and never even finished it. If by chance you do have to go here, try to speak with Megan. She is AMAZING. She did everything in her power to help. I hope they take care of her because she's the best employee they have at that location.

Nov 27, 2023

I’m not the type to write reviews like this, but I’ve never seen someone be so blatantly rude. I walked in and the place was almost completely empty, got to the front desk and the girl pointed at me with her finger to wait while she was on the phone. No “Hello”, “give me just a sec” or anything. I have a 2 minute recording (but that wasn’t all of it) of her ordering various flavors of chicken wings and French fries over the phone while I stood there waiting to see if someone could check the air pressure in my tires- that was literally all I needed. I patiently waited, and when she got off the phone I expected to at least be greeted, but no. She didn’t even make eye contact with me. She called up one of the only other customers in the waiting area to tell him the news on his car, then walked into the auto shop and stayed there for a good while, talking to all her other coworkers, to the point where I felt she was doing it intentionally. Once she saw me recording again she walked back inside, but I decided it was time for me to go. I can get my tires checked ANYWHERE else without such a hassle. She didn’t even ask if I needed anything or say goodbye when I left. She has no manners and I don’t think she should be working the front desk. That’s not someone you want representing your company and it’s not a good first impression. Wont be coming back.

Nov 27, 2023

They don't lube it up before sticking it in