Firestone Complete Auto Care

Dec 06, 2024

Very helpful and fast

Dec 03, 2024

Super knowledgable and friendly staff, who always take the time to explain what's necessary and optional, including prices. Work is always quality. Thanks!

Dec 01, 2024

Dave and the rest of the team at Firestone always demonstrates exceptional expertise in diagnosing and addressing issues with my vehicle. I highly recommend this Firestone location to anyone in need of automotive services. Their combination of skilled professionals, excellent customer service, and reasonable pricing makes a difference!

Nov 16, 2024

This is the worst auto shop I’ve EVER been to after what they call fixing my car only for it to came out WORST than it was when I took it with even more problems. They lied about how much I would pay, kept lying about how they threw in extra knowing they did not. Kept my car over a week and even told me they didn’t know why it was having this new problem, then when I finally got my car I had it two days and another problem started outside of what they found I took it them they said nothing was wrong. I explained how can you say nothing is wrong soon as you turn on ignition the first thing pops up. They had it a whole day I called and the person answered said they did find nothing but someone else called right after and said he only seen one of the two problems. As a single mother this was a big inconvenience loosing money and missing work was my two choices drove it two weeks and had an even bigger problem that they was happy to fix for a fee. They are the by far the worst if you like being lied to and overcharged and possibly not able to use your car in the long run definitely go here!!! God bless!!

Nov 16, 2024

If you’re in need of car repair, this shop is the place to go. Dave A is the best. I needed a trans line replaced on my F150 and they got the job done perfectly. The staff is very professional, and helpful. I highly recommend this shop for all your car needs.

Nov 07, 2024

Dave was very knowledgeable and informative to the issue with my breaks and the best action to fix. Also advised on when to do the back ones.

Nov 07, 2024

Great service!

Nov 07, 2024

Made an appointment, was in and out on time.

Nov 07, 2024

The reason for my scores is the customer service is always excellent I don't get bad vibes it's always a pleasure when I come here I got my tire replacement yesterday and today I'm getting my oil change this is the only Firestone that I come too they are always nice too me when I come to Firestone to get my car checked and fixed, there is never a problem with talking to the staff there they are courteous and polite, and have a great Customer Service skills. They always greet me with a smile, and they always greet me with a smile when I leave I love going to Firestone. I don’t go nowhere else. Firestone is where is it

Oct 07, 2024

I received excellent service via Dave and the crew. I appreciate the hard professional work that was shown to me. They went above and beyond just to get me back on the road. I still need to get more work done so I'll definitely will be back with my van.

Oct 07, 2024

The team was friendly and worked fast. I communicated what I thought was an issue when I arrived, and the Manager made sure to investigate and let me know everything was okay.

Oct 07, 2024

Very friendly and very professional. Got the job done in good time. Would go back again with no hesitation.

Sep 07, 2024

Firestone in Detroit always takes care of me with top notch service! Dave the manager is not only knowledgeable, but very personable and professional! I highly recommend this location 👍

Sep 07, 2024

Nevin and Dave are great! Very friendly and knowledgeable. Top tier service! They took great care of me when looking for tires on my Mustang

Sep 07, 2024

Put the wrong size tire on my car. Brakes don't work right anymore. Don't fall for the fast talk... Go elsewhere!!!

Aug 07, 2024

Dave was extremely professional and helpful. I brought my car in for a slow leak in one of my tires, and he had pointed out the safety hazard conditions my current tires were in, helped me pick out new tires to purchase, and was able install them that very same day.

Aug 07, 2024

Good work Great people

Aug 07, 2024

Service was friendly and helpful, especially Renee. My car wouldn’t start so I had to have it towed to the dealership. I was told I may have to wait a day or two for service but the mechanic was able to fix my car in less than two hours and I still made it to work on time. I was very grateful for the kindness and the time they took out of an all ready busy schedule to instantly assess what was needed and complete the mission in a timely manner. Excellent customer service. Exceeded expectations. I was so pleased I took it back the next day for an oil change.

Aug 07, 2024

I’m a little confused as to why this is happening you guys have been there a long time and that should say something about your business but I don’t understand why you charge my nephew $1700 and yet you can’t get his car fixed every time he takes it back from you guys. It continues to overheat he has three kids and has been out of a car for almost 2 months, I don’t understand what the problem is you guys are well known why are you not fixing his car right?

Jul 07, 2024

Firestone has done it again! I'm a little late posting, BUT I couldn't miss this opportunity to let everyone know how Nevin came through for me. Last month. I got a flat on I-96. It was a Saturday, and I was traveling, so it was critical that I get a tire before everything closed. I called AAA (that will be another review), gave them a tow location to get in the sytem (not this Firestone), and waited. I called the first Firestone, and they didn't have the tire, so I called around to every nearby shop looking for a tire, making appointments with whoever stayed open the latest. Because I just got new tires from Firestone the month before, I searched for other Firestone locations too. I called Firestone Complete Auto Care on Michigan & 11th and got Nevin. It was about an hour and a half from closing. I explained my tow situation to him and he told me if I got there a half hour before closing, he would take care of tire mount himself. The tow company kept changing their arrival time and I thought I would be stranded. My nephew knew a tow company, called and they were there in 5 minutes and we were on our way in 10 (after waiting over 3 hours for AAA). I honestly don't know if we actually made it there by 4:30 but Nevin was completely understanding. He didn't seem irritated at all. I know we were there past their closing time, and Nevin had somewhere to be, but he delivered service with a smile and took care of me just as he promised. There were several angels that made this story a happy ending and Nevin, you were one of them! Thank you, from the bottom of my heart!

Jun 07, 2024

Excellent service and great prices . Definitely recommend

Jun 07, 2024

Great prices, convenient and accessible and awesome customer care. They went above and beyond in honoring the guarantee and took care of the problem.

Jun 07, 2024

Great service, friendly and reassuring!!

Jun 07, 2024

I just want to say that the staff at The Firestone at 1801 michigan avenue is fantastic. I want to give a special Thank you to the store manager Dave Alexander Who took special care of me with My older F-150 truck. I unfortunately, have a blow machine in my truck and most shops are very scared of it. Anybody can drive the truck.They just have to blow into the machine. I took Dave to the truck taught him how to do it. Dave looked at me and said no problem! It was such a relief to have someone who knows what they're doing and took care of me even though I had an old vehicle. Also Dave saved me 75 dollars of having the truck recalibrated with the blow machine because he used it properly. So much gratitude towards him!!!I took his business card specifically so I can always give him a call if I need more work done on the vehicle. Also the staff all work together so wonderfully in the back in the front. Thank you so much Dave and your staff.. A1 work!!!👍

Jun 07, 2024

The staff was friendly,helpful and knowledgeable. They listened to us and explained everything and it all happened as promised.

Jun 07, 2024

The technician was very through in assisting in the wheelbearing very considerate with me, never swindle.

May 07, 2024

Always a pleasure going in there! Shout out to Nevin for always providing exceptional service and good laughs :) EDIT: Went in again because engine light came on. Shout out to Dave! These guys always take care of my car 💕

May 07, 2024

Excellent service. Dave Alexander is a great person to deal with. Would recommend to everyone!

May 07, 2024

Quick and easy

Apr 07, 2024

Extremely professional and friendly service

Apr 07, 2024

I had a great experience at this Firestone location, Dave at the front counter was awesome, very welcoming and friendly. Also the guy in the back that worked on my truck was solid as well I think his name was Nelvin or Nevis or maybe it was Devin I can’t remember but he did a great job. Oh now I remember his name was Nevin. Overall great experience will definitely be a repeat customer!!!

Apr 07, 2024

I love the way techs explain and go over if you're car having problems

Apr 07, 2024

I paid a visit to Firestone last week for a standard LOF and tire rotation. I was greeted by Dave, who immediately welcomed me and got my truck in right away. While performing an inspection and topping off my lubricants, the technician (Nellvis or Neesus was his name I believe) found that my brake fluid was unusually low. He was able to identify a small leak. Nelvus's attention to detail saved me a lot of future hassle and money. I spoke further with Dave before I left, and plan to visit again soon for some new tires. Hopefully Narvis is there to help in the service bay again! 10/10 Recommend.