Firestone Complete Auto Care

Nov 20, 2024

Great service, they actually took their time to do my alignment properly and didn't have a problem working on a big lifted truck, highly skilled and competent crew.

Nov 13, 2024

Had my pilot vehicle serviced here a few weeks ago turns out they didn’t do all of the work I paid for and requested…. And the work they did do was half done. Was told the oil filter housing was leaking by another shop and brought it to Firestone to have it done while I was on down time but told them this is what another mechanic said please check and let me know… all they did was replace the part but not the oil pressure sensors that come with 98% of the oil filter housings…but the bigger issue is they didn’t refill the coolant to proper levels causing me not to have heat while driving during the recent New Mexico snow storm luckily the car didn’t over heat. I’ve called them and the manager is rude and will not accept liability for not doing the job properly will never be back at ANY Firestone locations because of this experience and will make sure none of our fleet will be there either waste of time and money.

Nov 06, 2024

1 estrella para el que hizo el trabajo (persona blanca de lentes) de cambiar el neumático que vi como tiraba el capó como si fuera un auto viejo y adicional cuando guardo atrás el caucho de repuesto ni se molestó de guardarlo en su lugar y colocarle el seguro. Pésimo servicio y tampoco le revisó el aire a los demás neumáticos. 5 estrella para la hermosa cajera que habla español y fue muy servicial. Es una lástima lo del mecánico

Nov 06, 2024

Excelente practicas de servicio al cliente y buen soporte tecnico

Nov 06, 2024

Excellent customer service, I went to have an oil change, and tire rotation. I'm 63 years old and I'm not as flexible as I used to be. I asked for a favor. If it was possible for them to change my license plates since it is difficult for me to do. Not only the technician did it, he also installed a frame and a protective cover that I brought.

Oct 30, 2024

They took care of my vehicle inspection promptly, gave me honest service recommendations, and the front desk was super friendly and informative

Oct 27, 2024

Pretty good service. PepBoys was going to charge me $250 for alignment balance on the wheels and a tire rotation. Mean while Firestone charged me $190 no discount or anything, regular charge. Also the guy at PepBoys across the street had an extremely nasty ego!

Oct 27, 2024

Their people went above and beyond to find a specific bolt that my abs sensor requires. I never felt pressured into any services.

Sep 27, 2024

Claudia is super friendly and very professional. Claude is quick and also very professional. Highly recommend. Been here a few time and will be returning.

Sep 27, 2024

Joe id awesome. Very professional and takes care of my personal vehicle needs along with our Army Government Fleet of vehicles. I highly recommend.

Sep 27, 2024

Ladder was very helpful and Claudia is the Best. Followed her to this location when she transferred. Manager at other Mesa location is rude and they have lost most of their good employees. Will never go back to that location again. I will do my business with Colony Cove location because they care about great customer service!!!

Aug 27, 2024

Best service I've gotten. The service advisor Claudia attended to me quickly and got me out of there in a very timely matter

Aug 27, 2024

Fernie and his team always do a great job with my alignments. The office is kept clean and the staff is friendly from making the appointment to checking you in and advising of things that might need done to your car. I have used this location for 5+ years with no complaints.

Jul 27, 2024

Can’t do big tires…they guess on balancing.

Jul 27, 2024

I got a screw in my tire and didn’t realize until we left the movie theater. It was a Sunday and the only place open was fire stone. They were almost ready to close. Not only did Fernie accept us, he was very welcoming and they got us in and out right away! We’ll definitely be coming back for any of our tire needs and will definitely let others know the exceptional service at this firestone!

Jul 27, 2024

I really appreciate how they sought out every discount possible for me. I brought my vehicle in for a couple of issues and both were fixed but it took about a day to get it all done, even with an appointment. I had to call to check on the status of my vehicle, too. I would have appreciated more communication but I am happy with the work that was done.

Jun 27, 2024

Firestone is a company I totally depend when my vehicles need service

Jun 27, 2024

Good ole switch and bait I was quoted a price on the phone for an oil change by a lady at the front desk when I showed up they told me it would be double the price. So I walked and went somewhere else

Jun 27, 2024

Great service

Jun 27, 2024

I brought my vehicle to them a week ago because the check engine like was on and they proceeded to charge me $1700 for work they did on the vehicle the check engine light came back on 2 days after I got it back I took it back to them again and they called me to collect it the very next day the check engine light was back on. I called them yet again and they told me to bring it in, they finally said it was something about a recall on a part and they don’t do that service. Now my vehicle has stopped running and I am out $1700. They basically set me up. Unacceptable.

Jun 27, 2024

made an appointment for 9:00 am for simple transmission service and it took til 5:00 pm to complete. what's the point in making an appointment if they will work on anyone else that shows up before they do your $200 plus job? never again!!

May 27, 2024

Fast friendly service. Prompt professionals. I'd go back again for auto motive needs!

May 27, 2024

Took my car in for some service. I was kept well informed about initial repairs and suggested additional needed repairs. I was called and also details quickly sent, along with photos, by email. I authorized some additional repairs but not all suggested. I was not pressured to have the additional repaired at this time. Requested repairs were done quickly and I was called as soon as car was ready.....much quicker than I anticipated. I was very pleased and will most likely return again.

Apr 27, 2024

Service, quality, quickness. Highly recommended!

Apr 27, 2024

Great and friendly customer service! I appreciated how the front desk kept me apprised of the timeline and what was going on.

Apr 27, 2024

The gentleman who assisted us was very kind, friendly and knowledgeable. Oil change was done quickly. He was very informative.

Mar 27, 2024

A little pricey, but at least they did the work in a timely manner.

Mar 27, 2024

Lo peor de esta gente, es que te dicen que hacen el trabajo y después salen que tienen mucho. Estuve ahí a las 5:31 pm y dijeron que no pueden hacerlo porque cierran a las 7: pm. Esto nadamas por un cambio de aceite.

Mar 27, 2024

The work, customer service and prices were positive experiences. However, the difficulty is that I made an appointment and it took just as long when I don't make an appointment. It would help to understand why make an appointment if it doesn't get you seen at that time.

Feb 27, 2024

Absolutely useless. Or lazy. Asking for help and after a generalized description of what needs done through phone. They say they don’t have the parts and the “guy” who helps isn’t in. Not even visually checking what’s wrong. Btw it’s a simple part replacement and I have the part.

Feb 27, 2024

Good customer service and short wait time at this specific location.

Feb 27, 2024

I asked for an alignment here and waited one hour only to be told they couldn’t complete the job. Once my vehicle was returned I noticed the steering wheel was now off center along with other issues that weren’t happening before I had left my car with them. I immediately returned to the shop when I noticed all of these problems and they told me they would give it a second look but I ended up getting my car back with the same issues still. It was obvious they had started messing with the car and couldn’t finish the job, but instead I was given some story about my front end being in poor condition. I would’ve appreciated if they at least owned up to their mistakes. They had no idea what they were doing on a car from 2008… Definitely do not recommend this shop 👎 The following day a local Martin Tire was able to get the alignment job done right for me 👍.

Jan 27, 2024

Above and beyond... good, down to earth, honest and reasonable automotive care. Worth the drive to do business with...

Jan 27, 2024

Highly unlikely. Unable to procure the Accessories battery for my vehicle. Ordered three and all were the wrong part. This after I provided a description and picture of the battery. I was promised a callback on a number of occasions as to the status of the replacement. Four weeks now and I haven’t heard from them. This despite my placing three calls for status. Having been a customer of this location for over 25 years, this location has truly gone downhill. Not sure if this is endemic of the other locations as well.

Jan 27, 2024

So unfortunate what has become of this place. Mike who used to be the manager here back in the day, did a fine job. What happened?