Firestone Complete Auto Care

Oct 27, 2024

They made a couple of calls for me to find a less expensive battery. Just for doing that I decided Firestone was the best choice for me. They ordered the battery and had me out the door in half an hour!!!

Oct 27, 2024

This store answers the phone. They are polite when you get there. They are honest on their time allowed for each job. Ammended: A few days later, I returned since I was pleased with the service. This time, I was to get an oil change and antifreeze flush. The antifreeze flush was not the price which was advertised. On the oil change, Sally tried to charge me for an inspection service that was performed 3 days earlier. She rotated the tires back to the original position. The inspection had things on it which was not on the one from a few days prior. I guess you have to watch for the constant up pricing. Can't trust you mechanic. Watch the service department and mechanics to make sure you are getting what you ordered and not an increase in price. I tried them more than a year after the last review. This time, I paid the inspection fee and a tire was defective. It was not their tire. I asked them to put the spare on it while we decided what tot do. The mechanic put the spare on it and did not fill it up with air. I drove home with a spare that is barely inflated. Amazing.

Sep 27, 2024

Luis took the time to diagnose my vehicle he is very knowledgeable, liked the service better than other locations in town.

Sep 27, 2024

Sally was great. Service is always great. Been here for tires, alignment, patches and to inquire about other stuff and everytime they’ve been great. My Firestone card has saved time and time again.

Sep 27, 2024

Very helpful and friendly, was able to get a tire repaired and back on the road. Amazing service and fast too! Thank you!!

Aug 27, 2024

Ask for Ms. Sonia 5000 Montana Location. "I recently purchased four tires from Firestone, and the experience was exceptional from start to finish. Miss Sonia was incredibly professional, knowledgeable, and helpful throughout the entire process. She took the time to understand my needs and guided me to the best options for my vehicle. Her expertise and friendly demeanor made the whole experience seamless and enjoyable. I left feeling confident in my purchase and grateful for the outstanding service I received. I highly recommend Firestone, and a big thank you to Miss Sonia for making this such a great experience!" M. Evans

Aug 27, 2024

Outside of tire repair I would not go here. I was a fleet account owner doing over $10k a year of business with them. I’ll take my business elsewhere. Two year relationship gone.

Aug 27, 2024

They are always friendly and willing to explain what does your car need to be replaced or fixed

Aug 27, 2024

We always service our cars at Firestone. We get good service, they work with us. Charlie and Luis keep us informed and explain clearly.

Jul 27, 2024

Came in just to swap my rims and tires with my stock rims and tires already mounted (I don't have a good jack) so I decided to stop by this tire shop to drop my truck off at 7:00am. Some Old guy up front just stood there when I went up to him I told him what I needed and he shrug his shoulders and said “don’t even ask how long it’s going to take”! Make sure you skip this tire shop! Go to Martin tire friendly kind and they charged $20 for the service

Jul 27, 2024

I am not from El Paso and had an emergency where I needed new tires, and the team at the Pebble Hills Firestone was amazing. Sally was super helpful over the phone and reassured me they'd wait for me even though it was near closing time. True to her word, both Sally and Ethen, the tire guy, stayed past closing to help me out. Ethen did a great job with the tires quickly and efficiently. Their dedication and customer service were outstanding. I highly recommend this Firestone location!

Jul 27, 2024

I had to wait 4 1/2 hours to change 2 tires. The shop was basically empty the entire time I was there. Please don’t go here unless you want to waste time.

Jul 27, 2024

Posted hours show store closes at 5pm, but we were turned away at 4:20. Man at the counter said he could not fix my flat tire because he had let everyone go home and no one there knew how to change a tire. He referred me to Walmart, go figure.

Jul 27, 2024

Update: My mom bought tires from here, she set an appointment and two hours later they havent gotten to her. She keeps getting ignored and the guys working there arent being helpful. This is a constant issue with the staff and her tire issues. This was my fourth attempt to fix my car (other places) and the staff figured it out. It did take all day and over a thousand dollars later, plus things kept getting added that needed to get fixed.

Jun 27, 2024

Always professional service

Jun 27, 2024

Bad communication between stores the make me go to other store and then on this one they did not scripted my car, I had to come back next day!!!! And they did not recognized bad communication bweten the manager of both stores, too bad actitud, you say is honesty a gad value but seems is not.

Jun 27, 2024

Bought tires online on Tire Rack but due to delay in shipment, my install at Firestone was rescheduled. Apparently they couldn't honor online price and I was told I had to book install for tomorrow because they don't have tech to install "low profile tires." Worse of all, I was quoted $200 just for install of 2 tires!?! I called Discount Tire and they really hooked me up! Discount Tire honored online install price, balance, and disposal price for a grand total of $55 AND had tires installed in less than an hour!!

Jun 27, 2024

Excellent customer service from Charlie, and Will is very knowledgeable and does things right. Will is one of 3 people I let under my hood. Hats off to you both!!!!! Great experience Edit : now I give them a 1 star because they sold me tires that were 3 years old in their warehouse. They apparantly give you a warranty of 5 years from when the tires were made (check date on the tire) so my tires basically had a two year warranty, and they didn't tell me. The tires are cracking after only 9,000 miles and they say the warranty ran out. I bought them in 2021, so by 2024 they're 6 years old to them. Warranty gone. Discount tire gives you a 6 year warranty from the date of purchase. I'm gonna get me some Yokohamas

Jun 27, 2024

Fast and friendly service.

Jun 27, 2024

Friendly staff. Good work and ready when promised.

Jun 27, 2024

I have confidence & enjoy visiting yoiur location for both our truck & car repairs. Charlie is extremely professional & knowledgeable in all our dealings with Firestone...

May 27, 2024

I have CEASED to do any business with Firestone. After many years of taking my cars there and often finding failures on their end, they severely overfilled my cars engine oil and blew the rear main seal. They tried to tell me it was transmission oil, after much arguing, I proved them wrong. They insisted they had to file a claim and wouldn't do anything in-store. They sent a mickey-mouse mechanic to inspect the car, he said he couldn't tell where the oil was coming from due to it being splattered around. I asked if he needed to put it on a lift and wash it out, but he said he wasn't paid to do that. They concluded they weren't going to take responsibility due to the high mileage of the car (about 112k). They saw and admitted they overfilled it. They knew there were no leaks prior to this time. I tried to get them to re-open the file and get a real mechanic to inspect it but my emails went unanswered for months. No responsibility because my car had higher miles than they would like to see on a car...... this was a Toyota, 100k mi is no issue!

May 27, 2024

Been coming here for over 6 years , and always an amazing experience , always friendly , helpful , and accurate . Excellent Customer service 👍🏻 from the managers to the employees .

May 27, 2024

Best place for your complete car Care .especially oil changes, and tires. The best customer service and very helpful with all the customers. Very clean , and managers and staff is very friendly . Not going anywhere else . Highly recommend ! 👍

May 27, 2024

Excellent!

May 27, 2024

Luis and his staff always receive us with a welcome and are very responsive to my vehicle needs!

May 27, 2024

Omg Luis and his team was so helpful and knowledgeable about the repairs my Durango needed. I was afraid they would try to rip me off but it was an enjoyable experience. Highly recommend they kept me informed throughout the process.

May 27, 2024

The personnel at the Pebble Hills location are very attentive to my needs and there professional attitude enables for a examplary service. All the personnel at this location should be complimented

May 27, 2024

They were extremely friendly and helped me out super fast.

Apr 27, 2024

Best place to go. Very friendly managers and employees. Rj helped me with my car and it runs so amazing, he took the time to explain and addressed the issues my car will have. So thankful to have had him work on my car. Definitely recommending this place to my friends and family.

Apr 27, 2024

Everyone was great Charlie was very informative everything was explained

Apr 27, 2024

When I mention the service was only for an oil change, it would be downplaying the issue. Initially, I took the car in for an oil change, and they suggested changing some filters, which we agreed to. I had visited this location for oil changes twice before without any problems. However, after today's visit, we noticed an oil sensor warning and a strange noise in the car. Upon returning to the shop, the attendant claimed the sensor was already there, which was not the case. They later admitted it might have been triggered during the oil change. Now, I'm left with a car issue I didn't have before, including the need to purchase a new sensor. This has been my worst experience, and I cannot recommend this place.

Mar 27, 2024

I have been taking my cars to this location for over 40 years and have always received excellent service.

Mar 27, 2024

Knowledgeable employees but prices are , you know what I mean,