Firestone Complete Auto Care

Jan 23, 2025

After leaving one Firestone location and then coming to this one. The Manager was delightful and really helpful. I would have given five stars but the promotions are site specific and that cost us $200 more. Thank you!

Jan 23, 2025

I love this Firestone store they really are knowledgeable of vehicles and they're very courteous whenever I have an issue I always go to the store in Elmira

Jan 09, 2025

had appointment for 9 am. ended up finally leaving after 5pm. all started with getting new tires. Then a bad TPMS sensor that they could not activate correctly. there was a bad lug bolt and when trying to rethread , they broke the tap off in the bearing assembly. then charged me for a new one. then during alignment, broke a bolt off from the rear while trying to align. put in a temporary bolt and washer until they get the correct part . then another trip to get part on and aligned costing me another part of a day. should have been a couple hour service. Not going back again to that Firestone.

Dec 06, 2024

Very friendly, explained what was needed for my car. I would highly recommend.

Dec 06, 2024

great timely service

Oct 06, 2024

As with every previous appointment at Firestone, the communication & service were fantastic. I'll definitely keep coming back for all my car care needs

Aug 06, 2024

My vehicle was serviced quickly and the service was affordable. The tech explained all details thoroughly and in a professional manner.

Jul 06, 2024

Came in to the Horseheads NY location (Arnot Mall) at 5:10 pm with a tire that was losing air. Had a bad side wall leak. While the woman at the counter was trying to assist us s guy came in, started talking over her, said he only had one tire but refused to put it on. Said HE had to be out of there before 6. Wanted us to drive 18 miles home and drive 18 miles back the next morning to have someone else put tires on. Driver over 36 miles on a tire losing air. WE WILL NEVER GO BACK NOR RECOMMEND IT TO ANYONE. (btw, place down the road did 2 tires in under 15 minutes GO MR TIRE!)

Jul 06, 2024

This place cares more about getting you out of the door than the quality of their work. Got an oil change done. When I went to go leave, noticed they forgot to put the sticker on my windshield. Now I don’t know when my oil has to be changed again. You guys slack off way too much.

Jun 06, 2024

Employees went out of their way to accommodate my vehicle issues. Friendly and courteous staff.

Jun 06, 2024

Friendly and efficient staff from greeting to billing. Work was done quickly and well. Excellent job all around.

May 06, 2024

Every time I take it in for service it takes forever tire change 3hrs to 4 hrs got my breaks changed dropped off at 230 the appt was for 3 called at 630 said got backed up could they keep all night said ok kinda irritated called at 11 they open at 7 am just getting done with the front said ok long story short finally got it back at 300 said they we could try harder next time don't think I should of been charged 1035 but after they started the job couldn't stop it

May 06, 2024

They were very accommodating with an extraordinary situation. They completed the service quickly.

May 06, 2024

This location is always on time and on point. I appreciate that they found a big screw in my tire and repaired it completely. They work quickly, too.

May 06, 2024

Vary nice and polite. Done everything I asked for. Thank you.

Apr 06, 2024

Great Service!!! 👍

Mar 06, 2024

They were efficient, quick and very helpful.

Feb 06, 2024

Amazing customer service. They always fix it right the first time!

Feb 06, 2024

Evan took amazing care of me through the entire process of fixing my car. Fair pricing, very fast, and quality repairs. I’ll definitely be back!

Feb 06, 2024

Got right in explained everything will definitely recommend to friends

Feb 06, 2024

Great experience here! The guy at the front was really nice and got me in and out quickly. I was able to schedule my appointment only a few days in advance. The NY state inspection was reasonably priced too. They don't have wifi but they do have a waiting area and bathroom.

Feb 06, 2024

I am truly disgusted with this business. Will never take any vehicle back to them ever again. Took my car to them, and I was supposed to get a call when it was done. Never got a call. I got a call the next day telling me there were all these problems with my car that weren't an issue. I informed them to please just do what it was brought to them to do, and I would check into the other "issues." They said ok and that they would call me back shortly when it was done. By 4 pm no call, so I called them. The guy gave me an attitude and said, "I told you this morning it would be like 30 minutes." When I told him that was not what he said and that he said he would call me when it was done. He then said, "I did call you." I let him know that he did not call me. My phone was with me all day as I was waiting for the call. Very rudely, he let me know it had been done for hours, and I could come get it. I was unable to drive 2 vehicles at once. I paid for the work and picked it up later. It was dark when it was picked up, and I didn't drive it home, so i didn't notice any issues at that time. I did not drive it until today, and that is when i noticed the damage and the exhaust issue. The car was parked from the night it was picked up until i went to work this morning. They damaged my back bumper. Broke clips that hold it on and have scratched/gouged multiple areas across the entire back bumper. No exhaust leak before it went in their shop. Now has an exhaust leaks that I will be paying to fix because I don't trust them to touch it and fix it correctly. Over inflated my tires. Had to let air out of them. Now, at least, that is fixed, no cost to me. Had to give a star or couldn't give a review of the business.

Feb 06, 2024

Kyle and his crew are amazing. I recommend them to anyone

Feb 06, 2024

My wife and I went to Firestone for what we thought would be a normal inspection on my mother’s vehicle. After about 30 minutes of waiting, the sales rep comes out and lets us know that the lights over the rear license plate is out and that it would be $35 to replace it. We ask if $35 would be the price because he was a little hesitant of telling us the price as he really didn’t know and then he goes and asks. After another 10-15 minutes of waiting and my wife and I talking it over, we go up to the counter to ask if we can try to replace it again ourselves and he asks if we’re gonna do it outside or not. We say we’re going to go down the street so we can try to replace the lights and he tells us that if we do that we will get charged for a failed inspection as well as a re-inspection fee on top of the passed inspection once the lights are fixed. Both my wife and I have owned vehicles in Upstate, NY for years and have issues with cars but we’ve never heard of a re-inspection fee or a place not allowing us to try and replace our own lights and then try again. Having said that, we will never use this Firestone or any other Firestone company again. It is very unfortunate that a business would treat its customers like this. I will also never recommend Firestone to any of my friends or family. It seems like a money hungry business and I will not take part. Forcing your customers to pay extra fees is not a good business idea.

Feb 06, 2024

Never have an issue here .get my oil changed and tires from here.kyle is usually who I work with good guy. It is pricey but it's a chain so I didn't expect anything less. Some stuff I feel they try to get you to get is unnecessary, but for the most part I feel they are honest here.

Feb 06, 2024

Noticed a bulge in my tire and they got me in and out quickly. Emily was so kind and helpful!

Feb 06, 2024

Someone I know took their car there and he's got a great price for 4 brand new tires

Feb 06, 2024

Thank God for this place. Got screwed by Enterprise and had to come here to change a tire. The manager, Evan, went out of his way to start the process of approval early, check out our other tires, and get approved and replace another tire that was bald in addition to the first tire. Thank you!!!

Feb 06, 2024

They do an amazing job!!

Feb 06, 2024

We've been servicing both our vehicles at this Firestone for the last 2 years. So it was no surprise that's where we wanted our truck to go when our truck broke down, down the street from our home Sunday July 2nd. We called Firestone to see if we could get the vehicle towed there prior to calling tow company and explained how the clutch wasn't working and that the truck wouldn't go into 1st gear. Emily stated that it was no problem and because of the holiday, it wouldn't probably be worked on until Wednesday (July 5th). I decided to call today (July 6th) to inquire about the progress. They called me back stating that they didn't have the correct equipment and refused to give a diagnosis either. We will no longer have our vehicles serviced by them. Not only did we waste a tow, but we wasted 4 days to have the truck fixed elsewhere. We have referred probably 6 families to this Firestone who will never bring their vehicles back either. Did we get an apology? Absolutely not. Also, we spoke to everyone BUT the mechanic that refuses to take a look. So if you're looking to get a clutch fixed or any other transmission issue, apparently, they don't have the tools to accomodate. Don't waste your time or your money. Go to Monroe, or any other place for that matter. I'd give negative 5 stars, if possible!

Feb 06, 2024

nice people to work with