Firestone Complete Auto Care

Nov 06, 2024

Had a severe blow out and was directed by a very kind man to come here to get a quality tire. He advised me that getting good tires would help prevent this dangerous situation. I was pretty frazzled when I got here but Bryan and Brian at the desk were so kind. Patient, calm, came out and checked all my tires made suggestions showing me the “whys” and understood the financial implications. Helped me to make the best decisions based on the situation and even went a step further and offered to apply for the financing which offers 0% interest for 6mo. That was such a HUGE RELIEF knowing I could get my car back to being SAFE and have time to pay for it. I’m so grateful, thankful & blessed to have been pointed to this team here. I will be a forever Firestone customer based on this experience. Thank you for your help with zero pressure just solutions. Much appreciated!!

Nov 06, 2024

Vehicle has to go back... check engine light came back on. I feel horrible. I'll own it. The light coming back on was me! Firestone came through

Oct 27, 2024

Clean, neat, comfortable environment. Warm, welcoming professional. Fast, efficient service. Exemplary customer service. Thank you. Well done. Well done indeed!

Sep 27, 2024

Bryan was a very helpful and was great to deal with. It was only a tire rotation and balance but he gave upfront pricing and an accurate timeframe of completion. I spoke with a couple techs as well and they were also nice to talk with. I recommend using their customer service as an example of how to create a repeat customer. Thanks again!

Sep 27, 2024

Giving 5 stars because 6 was not an option. Extremely quick, clear, respectful and professional service. Bryan was fantastic and a great help. I was extremely impressed.

Aug 27, 2024

Bryan and Cole were very professional and courteous. Gave me a fair price for A/C repair and were able to get it done in the same day. I’ve had bad experiences with Firestones in the past but I can’t recommend this one enough.

Aug 27, 2024

Ken and hunter are amazing. This is probably the best experience I’ve ever had at Firestone. Too bad i live too far to come here—cause I’d come just for them.

Aug 27, 2024

My first time going to fire stone and it was amazing like I said all the gentleman there was nice respectful and they handle my car with respect and I like that

Jul 27, 2024

Andrew excelente servicio.😀

Jul 27, 2024

Bad service, bad dropped my truck off for an ac service and they kept my truck over night without me consent then told me a ac accumulator is very expensive and would be almost 600 with labor, when the part literally cost 60 bucks at auto zone and labor time is 1.6 hours ??? Scam artist on top of bad service communication

Jul 27, 2024

Brian was very helpful. I had a bad tire that needed changing immediately. Although I arrived at the store minutes before closing time, he provided such excellent service and had me on my way soon after! Thank you!

Jun 27, 2024

Do NOT go to this store. They made me wait 3 hours and then said I needed to pay $140 to COME BACK LATER!!! I understand that they may not have every part available in store, but to make someone pay to wait when they essentially did nothing is ridiculous. Look up Hopps Automotive for a shop that won't rip you off!! (not a paid ad lol)

Jun 27, 2024

I made a 9am appt for Sat 6/8 on Wed 6/5. I dropped my truck off early and asked if they could check the brakes while they had it for an allignment. At 6pm as they were closing, they were just checking the brakes and never did the allignment. Very displeased as I paid for a lifetime alliignment several years ago and for what? I work during the week and need my truck, so the weekend is the only time to get things done and they couldn't do what I've already paid for. On top of that, there was grease all over my steering wheel, shifter and all 4 doors on the outside. Sent something in already requesting the Mgr call me about it before I call corporate and still no call from anyone. Don't really seem to care about their customers as far as I can tell.

Jun 27, 2024

Marcus was efficient , professional , and did a great job with my Terminix vehicle! 💯 recommendation!

Jun 27, 2024

This place used to be really great to take your car but it's not so great anymore. They used an impact wrench on my oil drain plug absolutely destroying an oil pan, then kept doing emissions testing on an antique car to fail it for inspection, then just recently screwed up my suspension while doing an alignment so now my truck clunks and bounces after every minor bump. The customer service has also plummeted as they'll just ignore you and cancel appointments without telling you until you arrive.

Jun 27, 2024

Very happy with the service, they were able to do a lot of work on my car without an appointment! Fast free wifi in the lobby so I could get some work done while I waited. I've also had a good experience at the Firestone off Granbury.

May 27, 2024

Although Firestone workers are not many, they always make sure that we get a good service. They are polite, professional, and positive. I had a series of flat tires, dead battery & other mechanical issues, and our friends at Firestone took the best care of our cars.

May 27, 2024

At least have the decency to call and let me know you don’t have enough people to work and change my appointment. They always have a rude character. Like if they are forced to work there. Used to be a good place to come and get services done but never again.

Apr 27, 2024

GREAT MANGER MARCUS OUTSTANDING AND UNDERSTOOD ALL MY REQUEST AN POINTED OUT A VERY VAULEABLE SERVICE THAT I NEEDED HE 💯 for helping me out thank you and the Technician

Apr 27, 2024

Marcus Rowe

Mar 27, 2024

The gentleman was very nice and I got my car inspected quickly

Feb 27, 2024

I went in for a vehicle inspection (from work). Before I walked in the door, the staff there treated me like family. It was such a great experience, I will definitely go back.

Feb 27, 2024

A bit pricey but they have a clean seating area with warm drinks

Feb 27, 2024

Clayton and Marcus took great care of me. I was in and out in record time.

Feb 27, 2024

Great customer service. Able to walk in and get immediate attention

Feb 27, 2024

I paid a visit at Firestone or McCart here in Fort Worth Texas, and I was greeted by a Mr. Michael, Logan and Travis, who all were courteous, polite, knowledgeable, friendly, and a whole host of other amazing attributes. They were patient in answering any and all of my questions. they also took time to explain everything to me involving my vehicle in layman terms for me.. I highly recommend fire stone car service center on McCart here in Fort Worth, Texas to any and everyone who unfortunately have to deal with the hassle of getting there vehicle serviced and or repaired

Jan 27, 2024

All staff really took the time to help me with my needs and they also assisted me with future services I need. It’s been a long time since a service center went way beyond to make me happy. Thank u. P.S. they were also very patient with my mother who has dementia.

Jan 27, 2024

I had shocks put on my 2015 Yukon Denali at the MCcart Firestone, and they cut my rear wheel well. They compensated me by discounting my rear shocks replacement. They told me at the time all my breaks needed to be replaced. They installed cheap pads that left heavy break dust. I expressed my dissatisfaction and the managers had attitude. They also lied about the quality of the break pads.This is my worse experience with a Firestone Branch.

Jan 27, 2024

La Señorita que me atendió, sabe de lo que le hable del problema del auto,muchas gracias por la atencion... De los lugares a los que he ido con respecto a la alineación de mis autos ha sido la mejor experiencia que he te ido... Muchas gracias

Dec 27, 2023

Fast Service

Nov 27, 2023

I wouldn't recommend anybody to go to any Firestone store

Nov 27, 2023

Just know this - $119 FOR A SYNTHETIC OIL CHANGE! Firestone used to be a good place to take your vehicle. It no longer is. You can get the same work done for a LOT less elsewhere.

Nov 27, 2023

Thx to them for diagnostic info.